Do NOT use this company. Intentionally misleading prices. 100% call around before using this company for ANYTHING. Their website is full of misleading pricing information, and they will not give you a quote when you schedule anything. When you call, you get an ai bot too. Probably so they can avoid telling you the truth. A sewer line inspection cost $500, when surrounding companies charge $250. The only sewer line diagnostic prices on their website say $99. You should absolutely be notified when scheduling what the actual price will be, if it's different than posting. Not showing up at the inspection with a ridiculous price knowing n there's a very limited window to have these inspections done. When called, the general manager is incredibly rude and disrespectful. The individual that came out to do my inspection was kind and professional, though. So this is obviously a management/owner deficiency. read more

Scam artist. They will charge you astronomical fees, especially if you're a woman and they think they can get over on you. Never call Titan plumbing for anything read more

I felt taken advantage of with the high price. Service was good. I should have used someone else after checking around.

I had called the previous plumbing business I used before, but it appears Titan had bought them up from what I've been told. A guy from Titan came over to tell me about water filtration system and he said I needed $3900 worth of filtration because my water was terrible. I found that hard to believe because my had been tested and was very, very good at that time. I had another company come and they said my water was perfect and there was absolutely no need for any new system. He said Titan was just trying to scare me into paying them to do some work. So I would avoid them at all cost. read more

Tech showed up with in the window and was extremely helpful and professional. I would recommend titan plumbing group. Tech was extremely professional and helpful with the ceiling water leak issue I called them out for. read more

The shower head was clogged and not getting hot water, flushed and cleaned out head and now working like new. Great job thank you! read more

We were quoted $30,000!!!! to fix the plumbing for a clogged pipe that a different plumbing company fixed for $300. It has been fine ever since and this was 6 months ago!!! read more

I've now had two very negative experiences with Titan Plumbing. I used to receive great service when they were JMills Plumbing, but since the change, the quality has gone downhill. The first issue involved a leak they came out to assess. I was told it was due to not caulking my tub faucet to the shower insert, so I fixed that myself. The leak continued, and when I called back, I reasonably expected them to stand by their original diagnosis. Instead, when I questioned it, the general manager, Brandon Pullen, became hostile, raised his voice, and accused me of trying to take advantage of the company. While I may have been frustrated, I was never treated with professionalism, and at no point did he calmly explain their reasoning. That kind of behavior from a general manager is unacceptable. The second experience was just as frustrating. I pay $100/year for their Gold Star membership, which is supposed to waive service fees. I scheduled an appointment through their automated system for Sunday (10-12), waited around, and no one showed. When I called at 12:20, I was told weekends are "emergency only" with a $200 fee--and that their own AI system had incorrectly scheduled me. Instead of honoring the appointment, they pushed me out another 72 hours. Between being spoken to disrespectfully, poor communication, and wasting my time, I've canceled my membership and will not be using them again. I would strongly caution others before choosing this company. read more

DON'T USE Titan Plumbing!! My friend, who's a single female just needed her shower drain unclogged, a small assessment of why her bathroom sink was leaking along with her Kitchen faucet. They totally took advantage of her and only snaked her drain and told her she needed a new bathroom sink, and a new kitchen faucet. Mind you nothing was done about the faucet and sink for the price of $740! Highway robbery to do this to someone! Even a call to the manager Jay, asking for a breakdown of why it cost so much for just a snake job was left unanswered!. The only snake job I see here is by TITAN PLUMBING! Avoid this place at all costs unless you like being SCAMMED!! read more

The work was great. The technician was great. The cost was twice what it should have been.

I purchased an iron filter from J. Mills 5 1/2 years ago. They installed an overly large one for a 2 person household at a cost of $2700. At the time the tech said because it was oversized, that should service us for the next 10 years or more. 5 1/2 years later, we're getting iron again. A bad control head on the filter. The warranty on the head is for 5 years, so we are just outside of that window. J. Mills wants $2200 for a new control head. They don't owe me anything. I'm a few months outside the warranty. But it would have been nice for a bit of consideration on the replacement. You will pay top dollar for J. Mills. Joey the technician did fine. read more

Absolute scam!! I will never use this company again. I feel completely taken advantage of. I had a clogged shower drain and two leaky sinks. I was quoted $738.00 for the work, which I thought was high, so I asked for a breakdown and they don't do that. I was under the impression that by the time the tech left, everything would be fixed. By the end of it, the only thing fixed was my shower drain, which was snaked. I was told that I needed to replace my bathroom sink and replace my kitchen faucet (after some calcium was removed). I still have the same issues I had before the tech came, minus a clogged shower drain. All for the price of $738.00!!!!! Absolutely insane. The tech was very nice and informative, so nothing against him. Called and spoke with Jay, the manager, and he did absolutely nothing to try and justify the charge or even provide a breakdown. Terrible customer service. I will never ever recommend this place to anyone. I was completely ripped off. BE CAREFUL!!! read more

I left a one star review. I am a recent widow. He gave me an estimate of $675 and like an idiot I agreed. He crouched down pushed up the hose which had fallen down and rescrewed the faucet top on. Took a minute tops with no parts involved. Charged me $675. I think it was taking advantage and unethical. read more

I have been a J. Mills customer for many years. I find this company -- now Titan Plumbing -- to be the best. I had Dennis S. out today to do my back-flow test for the City of Howell. Dennis was great. He performed the test, explained each step in the process and got me a passing result! Another exemplary employee of Titan Plumbing. Don't forget, you get what you pay for. While they may not be the least expensive, they are fast to respond and the employees are problem-solvers! Thanks, Dennis and Titan. read more

Outrageous fees. They bought J Mills plumbing. I used to use them. Titan bought them out. They wanted to charge over $1400 (that's with a military discount) to replace leaking shower valve. I even have all the hardware to replace. That quote was just for labor. read more

Service was fine, however before contracting with these folks I would suggest getting other estimates and/or doing an online price check of the service required in your area. In the event it is an emergency try someone else first. read more

Pete Black Plumbing and J Mills Plumbing merged and is now Titan Plumbing Group. Pete Black Plumbing has been in the Howell community for years and has always been responsive and most of all affordable. I called Titan today for a (single hole) faucet replacement as it was leaking down into the sink cabinet. I have the exact faucet to be replaced. The young man Joey shows up within 45 minutes, which is great. Then he said he would give me 2 estimates one with a senior citizen discount and the other with a gold member discount. The estimate he gave me was $632.00!! I asked about the discounts and he said they were already included. I told him that's ridiculous and is not going to happen. He apologized, I told him no need for him to apologize it's not his fault for the outrageous pricing. He charged me $99.00 for the service call and left. He was at my house for maybe 20 minutes, if that. Again, not his fault, he was doing his job and he was a very nice young man. I do not recommend Titan Plumbing Group to anyone! read more

This company scammed me and ripped me off. They replaced my garbage disposal unit at a cost of $589! (The unit sells for $114 on the home depot website) What really is infuriating is they neglected to inform me that the unit they replaced was a smaller unit than they took out! ( 1/2 HP vs a 3/4 HP) I phoned them, once I realized what had occurred, and asked them to either come back and put the same size unit in I previously had, or reimburse me some of the money. They will do neither. read more

Let me just start this review by saying that I have never had a great experience with any plumbing company in the past. I was expecting a lot of the same when I hired J Mills to replace a leaking ball valve leading to my sprinkler system this spring. The communication was great from the start and they arrived on time the day of the repair. There was a hiccup during the repair process and Joe (the owner) went WAY above and beyond to remedy the situation. He has now earned a loyal customer out of me. Joe runs this company like it should be run, with honesty and integrity. I would recommend this company to anyone and everyone. read more

This was our second experience with J. Mills Plumbing & water treatment company based in Howell MI. Matt was the plumber that provided service to us. From beginning to end of service (calling to set up an appointment to end of service clean-up), there was professionalism, review of issue found, plan of fixing/correcting the issue and review of those costs. We also discussed that if anything outside of our plan arose, we would have another conversation and review the situation together, with additional options presented. This included a revisit of what work had been completed, as well as things to look for. Business cards were provided with diection to call the office if we had any questions or concerns. We will continue to utilize J. Mills Plumbing in Howell MI for any of our plumbing needs as well as recommend then to others. Thank you for such a wonderful experience, Matt! Support local business!!! read more

replaced hot water heater and fixed flooring. They were on time and very professional. Will use their services again.

So - I've not had bad things to say about these people until now. I needed my basement bathroom pump replaced. They sent me a quote including to replace a seal/wax ring on the toilet next to the access panel where the pump was located. It was for $571.00 just to take it off and replace the wax ring which is ridiculous for a toilet...I could buy a whole new one for way less money including the wax ring. Bad enough they charged me over $2200 to do just the pump replacement, the part being the majority of the cost. When I looked up the part, they charged me more than double the cost of the pump at Home Depot. Not sure who they are buying their parts from but they are either getting ripped off, or are ripping off the Comsumer by more than doubling the price of the parts. If you want to make a profit, be honest and put it in labor or profit, not doubling or tripling the price of the item you are replacing. Anyway. I told them not to do the toilet, that my BF could do that. So they come out to replace the pump and cut my entire wall out to get to the pump, instead of going through the access panel area. They NEVER said they had to do this, nor did they say the toilet had to be removed in order to get to the pump, they just cut a 6 foot tall by about 2 feet wide hole in my drywall to get to it. Now, I am not at home, I am up north so my son was handling things for me down there and he had to go to work, so his best friend went to my house so they could get in and do the work. He was not aware they shouldn't be doing this and was apparently told by the technician that I ok'd this... which I DID NOT! nor was it written anywhere or told to anyone this would be done... Now I have a great big hole in my wall that they are not going to anything about! We have called the "manager" and he basically told my son...Oh well... they needed to get in there and since no one took out the toilet, they cut the wall.... I will NEVER EVER use J Mills anymore. I have had them do a lot at my house in the past... but no more... read more

I continue to receive great service from J. Mills. Jacob was very professional and knowledgeable. He quickly resolved my gas valve issue. I highly recommend J. Mills Plumbing and Jacob! read more

Excellent company. They're very professional and resolved my issue immediately when other companies couldn't schedule me in for few days. Jacob was great and would recommend J Mills for any plumbing work. read more

$544 for hot water tank element. Will never use them again. There bill only shows the price not a break down of cost for call labor and parts. read more

J Mills Plumbing is always outstanding. No matter who comes to our house, we know that they'll be nothing but a skilled & high-quality plumber. We've been relying on J Mills for several years, and they've always been 100% professional. Plus, everybody that works there is a truly nice person. We wouldn't trust a plumbing job -- no matter how big or how small -- to anybody else. J Mills is simply THE best. -- Stan Bidlack, Hamburg read more

Had them come out for a fluctuating water pressure. They came to the conclusion that it was my pressure tank. I had them put it in 4 years ago so it was under warranty. Still cost me $750 for labor under warranty to put in a new one. WOW. They said the old one was no longer available so they tried to get me to pay the $197 difference between the old tank and new one. I voiced my opinion and they did cover the difference. Fast forward 2 days and the problem is still not fixed. Water is still fluctuating and I'm out $750. Was it the tank really? read more

J mills plumbing is an honest Christian company who is trying to make a difference one call at a time. They are not worried about who's next but the quality of work even if it takes a little longer than they thought. Helping out churches withing our community and veterans who served our country! Not to mention first responders. I respect and will support their business for their values and quality of work (which is the best in the county). Give them a try you will not be disappointed! Thank you and God bless read more

Charged $90 to come out for water softener. Wanted $579 just to INSTALL! Didn't include the Cost of softener. Went to Lowe's and installation was $100. Absolutely insane. read more

Excellent company. They're very professional and resolved my issue immediately when other companies couldn't schedule me in for 3-5 days

J Mills Plumbing is a family owned company that truly puts their customers first. Even amidst these difficult times, you can trust J Mills will be there to service your needs for time sensitive matters,. Our technician, Paul, was not only knowledgeable, but also professional, respectful and honest. Paul installed a new water heater for us and then came back another time to diagnose an issue we had relating to water temperature (unrelated to the previous job) and was transparent throughout the process. Prior to Paul's visit, we were asked a series of questions relating to COVID-19, in respect for not only their customers but also their employees and during the visit, Paul wore a face mask. It speaks volumes when a company puts safety first. If you're looking for a company that is punctual, responsive, competitively priced and reliable, J Mills is it. I will continue to work with them for many years to come. read more

Great customer service who are honest and respectable. They answered questions, explained what needed to be done in a timely manner. Work is guaranteed and they have all my future business. read more

I have never been more disappointed in JMills Plumbing company, we scheduled this company back on March 15th and they took our deposit check on March 29, 2021 for our new build job, 6 days before starting our job the owner Joe called and cancelled our job and left us with no plumber!! Please beware!!! This is absolutely poor business. Do not work with these people!! I would never recommend this place, ever!!! read more

This is a response to the people from Jay Mills plumbing. I'm not going to speak with you on the phone because there will be no record of that. Anything that you think is wrong with my review you are free to discuss with me here. I eagerly await your response. read more