I am a resident in one of the high-rise condo buildings here in SF near SOMA/Financial District. My review is for Kimberly Londt (although I'm sure the other folks at this company are just as efficient), Kimberly has been the only person I had dealt with. Kimberly is always top-notch with her response to my request. She usually responds in a timely manner and is very professional yet friendly. Great asset to this company indeed. read more

I'm a homeowner in a building that Titan currently manages. Hopefully not for long as I'm urging the board to go with Canyon Pacific. Titan also owns the maintenance company "Aztec" which seems to bring some conflict of interest issues. We've had some outrageous invoices presented. The rationale fr from Titan is that it is only fair considering how much free furniture they have given the association... The other reviews posted here on yelp speak for themselves, stay away from Titan Management. And thankfully as of November 2019 my building has fired them. read more

Our building fired Titan Management Company because they were basically incompetent. They caused significant serious financial problems through their mismanagement and failed to provide the basic customer services that a property management company is expected to provide. Their employees are inexperienced at managing apartment buildings and as such they have a high turn over. They funnel repairs and other business to a company that they own and often bill these repairs at significantly higher costs. I strongly recommend that you avoid using Titan Management Company. Don't make the same mistake we made, hire someone else! read more

I own a condo in the Palms and, unfortunately, Titan is the management company. I think they often forget that they're a service company and, as such, should be accountable to the owners of the building of which they manage. Scheduling of building inspections (fire alarm testing, balcony inspections, etc.) are often done without proper advance notice or without any real understanding of what is going to happen. The feeling I get is that they do whatever is most expedient for their business and send an e-mail with "sorry for the inconvenience" in it to make up for their incompetence. Stay away if you can... read more

I currently rent a condo at the Peninsula Mandalay in South San Francisco. The property management does not handle situations smoothly nor in a timely manner. Renovation of our floor, from a fire back in May, was only completed last month! Our windows were scheduled for cleaning? Not only was this delayed, they were not cleaned at all. To top that off, the only exit garage door for the parking lot was jammed on a Friday morning for over an hour! Great way to start your drive to work! And most recently, our street will be closed for repavement! We will not be able to enter or exit our parking garage between 7am to 5pm (and it maybe closed overnight!) nor will we be able to park anywhere close to our street. No shuttle service or help from property management is provided. If Titan management charges HOA fees over $400, please do your job! I'm glad my lease is up soon! read more

So, I am a renter at the Mandalay Place property, and would like to offer a counter opinion to the scathing remarks previously submitted. Managing a building such as Mandalay isn't easy - particularly when some of the residents are prima donna's. In all my interactions with Kimberly Londt, she has been efficient, courteous and quickly solved any problems that were brought up. She has been very accomodating and helped me out when during a recent alarm test in the building. I was going to be out of the country and she helped me make alternative arrangements. In my opinion, many of the residents in our building have an entitlement mentality and are looking for a servant. My guess is that they thought Kimberly and Titan are there to serve their every need, whether appropriate or not. Some residents are dirty, leave garbage out, damage our property and then blame Titan. Not fair. Titan should help us take care of our reponsibilities, not take them all on. As for the garage door openers. Yes, the visitor garage opener only works if you open your door, window or get out of the car. Minor issue to resolve, and I know Titan is working on it. BUT, and this is a bit BUT: the broken garage door (yes, I too experienced it) was no more Titan's fault than it would be for your insurance company to take the blame for you being inconvenieced by a wreck delaying the freeway. Titan quickly got the door fixed and all is well. I'm a fan. If you are not being treated well by Titan, examine how you treat them first. Look in the mirror if you are not happy... read more

I have lived at the Mandalay property for seven years now. Very disappointed in their responsiveness. I have had a number of water damage issues over the years and Titan's greatest talent is coming up with ways in which it is not their fault. Given the steep HOA fees, incredibly disappointed at how unresponsive they are. read more

Mixed review for Titan. Things really depend on who your assigned property manager is, and that can change frequently. Most of the big issues get resolved, and the little things may or may not. The most consistent attribute is that they seem to care about the property, however that does not always translate into results. That being said, they are much better than the last co at our bldg. read more

This review is only for Robin Romo. She was the best property manager I have ever known. She always responds to email/phone calls. She is very friendly and personable. I really enjoyed living at the condo when she was the manager there. She is also very competent and knowledgable. I definitely miss her a lot! read more

There are some frightening reviews for titan on yelp. First of all, this review will probably get filtered since yelp is some sort of online mobster and won't allow positive reviews to stick around unless they get paid by the business being reviewed. Totally sketch. I'm reviewing for Titan's work at The Metropolitan in SF. Great job with management at this building. The staff at the front desk has been amazing year after year. There is very low attrition with the doormen and that brings a real sense of community. The management staff helps to put together nice community events that provide opportunities to get to meet your neighbors and there is always a genuine effort made by the staff for any of your requests. I think the ppl at the top of Titan management have good intentions for helping to manage the many properties under their portfolio. They have a couple of bad managers, but none that I have (thankfully) had to work with. Great job Titan! read more

I am a shopper, and i shopped to find the best condo for us, and find the best deal....and when i shop, i shop seriously. We saw nearly 30 different condo picking 1 mandalay to be our home. Our case was complicated issue as i had to sell our condo to transit to bigger. Mandalay management literally help us moving to finish our condo. The management is literally phenomenal compare to our last and the cleanness.... it is just fantastic Especially our manager Bridget, i would like to recommend her to all of our friends. We have been *so* happy with how she has guided us through the process moving in, remodelling and etc. she is someone who will roll up his sleeves and really fight for you. Never pressuring us, always available, and a *seriously* always available. Great Gal and Professional. I will recommend her and titan everytime! read more

i own a condo in south san francisco called the peninsula mandalay and if i had known the management company was such a pain in the ass to work with i would have never bought here. even since we have had problems in the building i have regretted buying here and is that the feeling i am supposed to have or are they supposed to ameliorate this somehow? i dont know because they havent done any better so here i am on yelp ... we pay almost $450 a month and we have no security and most of all no peace of mind. we have had numerious break ins and their way of dealing? change the garage door codes! great! cherry on top when i called the woman who manages our building to change my garage door code she treated me like a dumbass. there are on off switches inside the opener and i was confused whether she wanted me to clear all of them etc and she said "no no you didnt listen to me" im like DUDE its a simple question. i also asked her why my garage opener doesnt work for the visitors garage and she questioned me like i was some sort of misfit or abuser of rules. its like LADY, calm down. i live there. i own here, ok? WHAT IS UP YOUR ASS? she told me to get out of my car to use the garage door opener? who does that? there is a garage door opener so you dont have to get out of your car! that is the purpose of a garage door opener! argh i am so pissed right now now that i am calmer, i can write even more about them. it seems like they go through managers of our building like we change clothes. every few months its someone new. it just seems like they dont deal with problems in an intelligent way. they like to just make more rules and post them in the elevator to remind us like we are in kindergarten. i feel like im either in prison or in gradeschool. i want to counter my criticism of them with some of my recent, more pleasant experiences with them. we have a new property manager and she is pretty good. she is attentive. i had some issues in my unit and she did try to help me fix the problem in a timely, thorough manner. read more

After having owned a condo in a building managed by Titan for almost 4 years, I can safely say they are one of the worst management companies I've interacted with. The list of reasons why is long, so I'll just focus on the last (hopefully ever) time I had to deal with them. First of all, even if this is par for the course, they nickel and dime you to death both when you are coming and when you are leaving. I sold my condo in a building managed by Titan in the Fall of last year, and Titan charged me $500+ in "administrative" fees to transfer ownership, provide HOA documents, minutes, etc. to the new buyers. Fine, I guess I could live with that. Two weeks after closing I am still getting package notifications for the new owner's deliveries. I call the front desk (managed by Titan) and tell them I no longer live there. The guy tells me he has no record of me having sold my place. The first red flag. Fast forward a month and I get a bill from the HOA, with late fees, saying that I had outstanding HOA dues. Mind you, at this point it had been over a month since I sold the place. The reason? Titan misplaced the grant deed and escrow checks and forgot to forward them to the accounting firm that managed the HOA. After about 5 hours of my time on the phone with the accounting firm and e-mailing back and forth with my agent, I finally resolved the issue. I'm just lucky the bill got forwarded to my new address, or it would have ended up in collections! And what did I get from Titan when I tried to get in contact with them to reconcile this? They ignored my e-mails and never returned my calls. Makes you wonder what their "administrative" fees are going towards when I had to do their job for them. And this is just the tip of the iceberg. Stay away! read more

Absolutely horrible! I own a condo in the Infinity. Susan Green, the GM of the complex is the worst manager I've ever seen. She will try to schedule to enter our unit with only a 3 hour notice. She also ignored emails and repair requests. There are a lot of disgruntle owners at the Infinity hoping Titan Management owner Michael Alfaro will step up and remove Susan Green from her position. Think twice if you see Titan Management as the HOA management. read more

DO NOT WASTE YOUR TIME RENTING, BUYING, or LIVING at ANY property managed by Titan Management Group! The Beacon property is managed by Titan Management Group with RUDE property managers at 260 King / 250 King. Incompetence of the property managers are overwhelming. Items not repaired continue into months...all with an HOA team that is unable to realize we need a new property management team. If I could give a "0" rating, I would. Looking for a new place to move to away from this horrible experience. read more

I have experienced a vast array of property management firms at various condos over two decades now and I can now confidently state that Titan Management led by Michael Alfaro revealed itself to be the best one. Property management is one of the toughest businesses out there and can be a thankless endeavor but this company never gives up in trying to go as far as they can to bring satisfaction and resolution to the table. There are so many issues that can pop up within a single building simultaneously so to expect perfection from a property manager is unreasonable but Titan gets close as they care and are dedicated to the task. Our current condo association would be lucky to sign them! read more

If I could give zero rating, I would choose it. This is the worst management HOA that I have ever dealt with. The manager Deborah can never solve any problems, is extremely rude, inconsiderate, has no people skills, will make things difficult for you. Just a horrible human. Other staff is very unhelpful, incompetent and rude as well. I lived in the building managed by this group for 4 years and hated the management. So glad I finally got out of that building to a much better place. The poor reputation is well known amongst the home owners in the building as well as the other building managed by this company on Polk street. read more

I've worked with Titan Management for about 6 months. I recently joined the Board of Directors of a 24-unit HOA and found out that the Association was in complete disarray. Many owners, including myself, did not want to pay for professional property management in the past due to perceived lack of value. Given our condo's small size and generally nice, easy going owners, we thought we could self-manage and keep our HOA dues low. Unfortunately, over the years, multiple unintentional actions by the previous Board of Directors placed our Association in a position where owners were paying excessively high dues, among many other bad things that I probably shouldn't elaborate on Yelp. We were referred to Michael Alfaro from the President of a nearby HOA. We have had such positive experiences with Titan Management that I was prompted to write my first review on Yelp to balance some of the negative reviews. Of course, I can only speak for myself, but Michael Alfaro has been the single most important individual in helping to turn our dysfunctional HOA around. I've also interacted with the staff at Titan Management and can comment on that aspect. We do not have a property manager as our building only has 24 units. Michael is extremely knowledgeable about property management, building maintenance and repair, building and fire codes, and HOA-related civil codes (i.e., Davis-Stirling Act). He's attended many of our HOA meetings to dummy down all of the regulatory requirements pertaining to HOA. He and our Board of Directors have had long (hours) conversations regarding HOA rules and regs, enforcement, etc... Titan's philosophy is that each Association has its own personality and priorities, which should ideally (but doesn't always) reflect the priorities of the owners. They don't make up the rules. They just help educate the Board of Directors on compliance issues and work with them to make decisions that are in the building's best interest. Most of the time, "unpopular" decisions are made by the Board, not by the property management company or building manager. In my interactions with Michael and Titan Management, I did not find them to be rigid at all. In fact, Michael went out of his way to help our Board come up with creative "alternatives" to minimize the use restrictions in our building. I also wanted to comment on responsiveness on both Michael's part and his staff. Emails to Michael are typically answered within 1-2 days except when he's out of town. Service requests are handled very promptly by his staff. We've had two calls in so far. In the first case, Michael Alfaro walked over personally to take a look at door that had been forced open. The lock was fixed and a plate installed within 2 hours of my call. In the second case, which was more of a routine maintenance request, we were given an appointment time for a service call the next day. The staff was courteous and very responsive. I found them a pleasure to work with. Titan does use their subsidiary company for basic maintenance, but our Board has been very happy with their responsiveness (Aztech Maintenance), quality, and price. In comparison to relying on outside contractors (such as a locksmith), we have found their services to be faster and cheaper, quite frankly. In summary, I think this company really cares about the various properties they manage. I'm sure everyone's experiences are different, but our building has received a lot of personal attention from Michael and his staff. Sometimes, in looking at the list of building Titan manages, I'm surprised that the service is so intimate and friendly. I should note that I am not related to Michael in any way and that our building/HOA does not have any special connections to Titan Management, except that it's within a few walking blocks of their office. read more

Horrible response time. communication level. Sandra Na and Michael Alfero are basically ineffective and not worth an association's money. You can find actual responsive property managers elsewhere. read more

I have been a homeowner for nearly 3 years at the Beacon and I've gone through my share of ups and downs with the management company Titan, but I am Yelping the company as a whole 4 starts solely because of the Beacon's general manager Kim Londt. Kim consistently demonstrates the highest level of customer service...Professional, patient, friendly and highly competent. Having worked at a real estate PE firm that owns 7,000 apartment units across the country, I've seen the gamut of property management personnel, and Kim is among the best there is. If you happen to be an owner, I would make it a priority to build a relationship with Kim. (if it weren't for my experiences with other members of the staff, I would be rating this company 5 stars) read more

Slow response to owners' requests. They nickel and dime you if need anything, say documents for a mortgage refi. All owners I know are counting the days until their contract expires and we can hire a new management company. read more

ABSOLUTELY WITHOUT A DOUBT THE WORST MANAGEMENT COMPANY EVER!!!!!!!! Horribly lazy lazy people working here. I owned at the Beacon and they had probably the worst staff in the world. Lazy, rude, unwilling to help, you name it. I went into the office a couple times and the lady behind the desk barely even said hello. She was bothered when I asked her a simple question about my HOA. I sold my place a bit ago and they are STILL taking money out of my account for my HOA... WHY?!?!?! Because they are too lazy to file the paperwork. RIDICULOUS and 75% of the reason I left the Beacon! read more

I used to live at the Beacon condo complex in San Francisco. Bldg. was in financial trouble even before Mr. Alfaro won the contract from the truly incompetent Merit PM. That said, he got the Board of Directors to place a "lobby ambassador" at the front desk. Jose was a nice guy but was essentially just a front desk clerk. I found out after a year when the Beacon was really getting into financial trouble that we were paying Titan more than $100,000 for Jose's services. This cost was never discussed in the open at the homeowners' meetings. It made me lose faith in the Board and Titan. My monthly dues went from $510 to $670 in a few years and I was lucky enough to get out fairly whole. read more

Robin's back, Robin's back! We love her. She's just a genuinely nice person. Always smiling, always friendly, never too busy to talk to people. Too bad she's just covering here for a few weeks... read more

Kimberly Londt at Titan is great. I live at the Hayes, and she's always very responsive to my, and others', concerns. She responds promptly to my emails, and then works efficiently to not only address the problem, but resolve it. Furthermore, in all of her email correspondence with me she has been extremely polite. I am very satisfied with her management of the building, and hope she is long for what must be a VERY (to say the least) challenging and demanding job! read more

For all the people that wrote a negative review about the titan management, they are true. I used to work in their property and they really do not do their job. If.yoir how fees are below $500 do not expect the service you paid for. Michael alfaro, Bridget and Kaar these are the people you have to stay away from. Oh the placed where I used to work the property was the Infinity residences . I could not stand working for a company that does not have integrity, honor, commitment. I felt sorry for the residences to this property they did not get their money's worth. Plus, their head engineer Joe at Infinity residences. Lazy fuck, he rather surf than do his job. Inexperienced, lazy . Oh he hired his own guys and they all got fired because of being a peeping tom, drinking on the job, coming to work "high." Plus, the loafing dock gate it took them 3 months to fix it. They made the security close it manually and the garage gate when it broke for 3 months. Plus Matt the weekend concierge , I I have an unfinished business with that condescending asshole. We're not done yet Matt. By the way , here's a FYI on the HOA fees with Titan. For example you pay let's see % 100 or $500 .20 percent goes for repairs or maintenance to the property. 80% goes to them. If the repairs or maintenance are 10k or more imagine how long it will take them to fix the problem to come.up with the money. Just like what happen to those gates at infinity. All their maintenance workers are contracted with minimum wage. They say it's the builders fault and or the owners. I wish I could write more and I could I'm not going.to waste my breath on this. Just for everyone's lesson stay away from this property mgmt. read more

Titan Management Group is the property management firm for our condominium building, the Ellington, in Oakland. They have been so since the Ellington's opening three years ago. The owner, Mike Alfaro, takes a personal interest in seeing that the services his company offers are completed and that the building functions to its potential. He's onsite when he obviously doesn't have to be. He's been known to even personally confront our neighbors about excessive noise or parking violations. The team for Titan has been lead by Robin Romo. There isn't enough space here to give her the praise she deserves. She leads various teams in keeping the building secure, clean and "no hassle" for the residents. Robin and the Titan teams are always available in the shortest period of time for any problem that arrises. Maintenance and janitorial services have been "spot on" (pun intended) for the last three years. Robin is a regular host for the parties we have for residents at the Ellington and goes way out of her way to make sure they are fun events. We recently had a four hour Luau at our pool. Robin engaged a remarkable four piece Hawaiian band and coordinated luau food and drinks, including a whole roast pig, seamlessly with her team. What a host! Great job Titan Management. read more