I have lived in a Mag Management property in Twin Peaks for 20 years, and I can say they are a very well-run company. They are VERY responsive when you need something, and there isn't going to be an argument. I try not to make requests, but when I have, something happens. They do seem to actually care about the residents, and issues are fixed quickly. There are problems, but it's mostly things that they probably don't have an eye on. My garage is blocked by maintenance people parking in front of it every day (great that the building is so well maintained, but every day?). The maintenance people arrive around 7:30am, and they talk and laugh very loudly in a quiet cul de sac, as if it's a night club. Then I have to search them down every time I want to leave. Lana seems like a gem. I have seen her maybe 12 times since I moved in 20 years ago, which seems like the right amount of times you'd want to see, who I assume is, the head property manager - or maybe she owns the company? - I don't know. Either way, she's very nice and responsive. She gave me her cell phone number when I moved in, in case I need anything (she probably doesn't do that anymore, so maybe don't request). I have received letters from the company accusing me of a broad range of things I have no view of, including being loud taking out trash late night when I wasn't even in the country, as well as sabotaging a device that's meant to keep a property door from slamming - it's right next to me, so I would think I'd be the last person on the suspect list. But I think they just respond to any complaint they get, which is okay. On balance, these are good people trying to do the best they can and responsive to any complaint. Do not have any reservations about renting from them. Really. I don't understand the negative complaints. read more

This is an amazing management company. Lived at one of their properties for 3 years and have zero complaints. they work hard to provide great amenities (pay rent by credit card, app to pay for laundry) and also they fixed pretty much any maintenance issue I had within 24 hours. Got my full security deposit back with no quibbling, they even dropped a can of paint off for touch ups when I asked before move out. Lana especially is great to work with. read more

Lana is my property manager and I have nothing but praise for her. The property I live at recently changed management companies, and suddenly we start seeing the property being properly maintained. The few times I called with issues I received a prompt response and the issue was properly addressed. read more

I am a vendor for MAG. They are very responsive to the tenants. If the tenants ever have an issue, we get them on the schedule ASAP. Elanor is so on point. She is definitely a valuable employee of MAG. Always on top of every situation. read more

I live in the Hillcastle apartments in Oakland, CA, managed by MAG. They're not a complete slumlord but getting there. I am so glad I am leaving and I don't have to deal with them as a tenant. They are the third worst landlords I have had to deal with in my entire renter life. They do weekly maintenance and cleaning but the place gets easily trashed by the end of the week. One of the elevators is getting repaired so the other one is overused and has stopped on several occasions, sometimes trapping people inside. There has been about 2 incidents in the last 6 months that have trapped people and the fire department had to be called. Due to deferred maintenance they've done a lot of new upgrades which in an old building don't look new at all, but I'm sure they will try to pass on as a rent increase. I haven't had any experience with bed bugs but they do weekly pest control because of past incidents. I have had 1 leak in the hallway due to a busted pipe and I don't think they did any mold inspection or anything. I get along with the onsite property managers but the general management is unprofessional. They are clearly not acting within basic tenant law and will exploit every loophole they can - which was confirmed by city services. I am considering taking them to small claims court - yes they are THAT bad. read more

Aldo is an amazing building manager! He is attentive, responsive and CARES. Although the area is rather unpleasant, the building is a gem!! read more

This company is rude and non responsive. I have been trying to reach one of their properties in Oakland for over a month about a application and I get no answers or even a call back. This is bad customer service and their management team needs to be fired. I work in property management with a larger company and this company is absolutely ridiculous. This company should be ashamed of the people they have hired at hill castle apartments in the Oakland area. read more

Be sure to ASK whether Bedbugs are in the building BEFORE lease signing and get that answer in writing. Talk to people living in the building, something I wish I had done beforehand. The 351 Turk Street property (The Oasis Apartments) has bedbugs!! When I heard this rumor, I asked Lana who said and I quote there used to be bedbugs but it is not a problem anymore. Yeah, there USED to be bedbugs inside my apartment before I moved in but not anymore, that is until a few months later after I moved in. When I reported being bitten Lana accused me of bringing bedbugs into the building!!!! something I might have believed if I had not already talked to my neighbors. Some even sued MAG which is true because I saw the law suits on the courts website where I also saw another one by someone who lives at 1080 Eddy St. IIf Lana was interested in curing the bedbug problem then why not help me when I asked for help getting my apartment ready for pest control?! I had no vacation left and a lot of stuff that needed washing and packing and because I was not ready was notified I would be charged the cost for pest control?? What? My place had bedbugs before I moved in and I got them only a few months later and I'm being threatened to pay? Additionally, that pest control guy with the white eye glasses blew a gasket because I did not remove winter coats hanging in a sealed plastic garment bag and did not move all my furniture away from the walls. That little weasel threatened to not do pest control warning me I would be charged, not because he could not do pest control but because he caught an attitude when I was not interested in hearing him talk about how good he is at his job...which is obviously not true given my apartment got them 2X, Someone said to me maybe your landlord is planting them to get people out of the building to raise rents. That's criminal but maybe it is inadvertently planting them since the employees don't change clothes and go from apartment to apartment and building to building. Seriously, people, ask Mag and ask people living around your apartment and look at public records to avoid a huge hassle. read more

1080 eddy is the cats meow. Yes some people have bug issues. Yes we are a couple blocks away from the projects. However Mag Management has got it down with monthly pest control, security cams, and prompt fixes. Anytime I have an issue I can call and someone is there to help. I was shocked at how large my 1 bedroom was when I was apartment hunting back in 2009. My roommate and I must have looked at 20 apartments and nothing came close to the size and value of 1080. Plus our building is in Vertigo! B-A-L-L-E-R-S-T-A-T-U-S. Four stars because the laundry machines take cards, which may be a pro for some but you have to preorder them and anticipate running out of $$$. Also we had a light changing issue where we got the run around and never heard back. But ended up doing it ourselves. read more

I know I just wrote this review, but a recent experience warranted an update. Wednesday night I came home from work, and started preparing my dinner. I was ready to start the stove when I discovered that it and the oven appeared to be dead. I called the on-call maintenance number and a guy showed up WITHIN MINUTES to check out my situation. He was very nice, agreed that it was dead and probably time to replace it anyway, and got things started early the next morning. I got a call from Lana today saying that my new stove/oven event would be installed by Tuesday. EXCELLENT customer service, and I probably would have gone out to eat over the weekend anyway. read more

I lived at a mag apartment in Cole Valley. I got bed BUGS. The treatment gav

MAG has many properties in the bay area, but honestly they only care if you pay your rent on time. So, for all your potential renters, do take note of the property on Eddy Street in San Francisco. We lived there for one year and couldn't wait to move. 1. MAG states only cared dogs are allowed in the building, but I see people with dogs, yes they are clearly not cared dogs. So anyone can bring in an animal and neither MAG nor the resident building manager will do anything about it. This is rather unfair to tenants who do not care for dogs and their urine smells. 2. MAG states their buildings are smoke-free. Yet, many of their workers and ESPECIALLY the supervisor, James, who smokes like there-is-no-tomorrow chimney. Every time James enters my unit, he left a foul cigarette smell behind and I had to spray my unit for hours on end. 3. Building manager, Greg & Leslie, are the worst. They were never there if you needed to contact them for issues in the building. They were lazy, let alone useless, anyone one with half a brain could so a better job. 4. MAG imposes regular pest control when they can enter your unit even when you are not home. On two occasions after the inspection, someone lifted items from my unit. When we reported this, MAG did not bother to investigate or speak to their staff. I had heard similar incidents with other older tenants in the building. All that said, MAG is not a good management company and they clearly do not care much about their tenants. I would rate zero or negative stars if I could. So BEWARE !! read more

MAG Management owns several properties and your experience with them seems like it will really depend on which building you are living in. I lived at 2095 California St in a 1-bedroom for one year and had an excellent experience my entire time there. I encountered no issues with pests or fumes in my entire time there. The included garage parking for my car was a rare find for San Francisco and a huge convenience that really influenced me to take the apartment. The maintenance crew is responsive to requests and I was also able to get in contact with Lana and Amanda whenever I had questions about anything. By the time, shelter-in-place started in March 2020 and everyone was staying home 24/7, I still had a pleasant experience and felt like MAG was able to manage tenants and distribute appropriate shelter-in-place-related guidelines/communications effectively. And lastly, I really liked being able to pay rent by credit card with 0% fee, a HUGE bonus :) read more

I lived at 2095 California when I first moved to SF, and MAG Management was definitely the best landlord+management company I've had the pleasure to rent from. Considering the pricing, I was fairly surprised when I moved out that the experience so smoothly. Lana was super-helpful whenever I had small problems, the building manager was friendly the one time I was locked out, and maintenance was prompt and courteous. My unit was a bit dated in the cabinetry but had brand new mid-range materials everywhere in the kitchen, wall-to-wall carpeting, and bathroom. It was, as they say in the inspection biz, "good bones". Now that I'm moving again, I'm hoping MAG has something open. I think that's a fair vote of confidence, right? read more

We used to lived in 250 casitas avenue, for a year. The service we received from the management team was honestly surreal. We had a long search for a proper home that could house a bigger than usual family for SF standards, and the MAG management went beyond themselves, to get us the best house with the proper pricing. Honestly would recommend them 10/10. read more

Their staff is courteous and polite, but they really need to improve their communications with tenants. First of all, for all the general maintenance and upkeep, they do a very decent job. They always respond in a timely manner. But recent experiences surrounding some upkeep at the 1770 Pine location do not speak well of management. For the past 4 months there have been continuous electrical work, elevator repair, and painting, window replacement that does not stop. We only receive notices the day before actual work has to begin, and on one occasion, they had us empty our closets for electrical work at short notice. There have been many, many times when they had to enter our units, often when working adults are not at home. Their workmen leave doors open the street traffic, and they leave dirty hallways with debris without proper cleaning. Our elevator has been out for 6 weeks and they just informed us it would be out another 6 weeks. One wonders if they are intentionally trying to drive tenants away so they can start charging market rates to new tenants. There are elderly and disabled tenants here who rely on the elevators. I find it ridiculous for the elevator to be out of commission for 12 weeks with no explanation as to what the cause is. Part of the work being done is to upgrade the fire alarm system to be compliant with the laws, but they also decided to do extra work in the building that is compounding this unpleasant summer of poor cleanliness in the building, lack of building security, loss of elevator service, and not to mention dust pollution from all the sanding and drilling work. Oh yea, there is a leaking pipe from someone's bathroom leaking soapy water into the garage next to someone's care. This leak is surely not health department kosher ,yet it remains unfixed for years. They score a minus 1 in this review. read more

The worst! A bunch of lying jokers who micromanage and what they do best is bombard you with notices creating a bogus paper trail indicating the building is well managed when in fact it's not. Break-ins, bugs, filthy laundry facilities...Their locked box holding the building key outside the building was stolen but the front door lock was not changed-so much for them creating yet another deception this is a secure building. The resident manager work outside the building so tenants must manage their complaints by wasting valuable resources of the police. There's noise inside several units resulting from a boiler install over the summer which they adamantly deny is excessive noise. Renting at lower than market rate should indicate to you there are significant problems in their buildings. Read prior reviews and a pattern emerges. Think twice before renting from them. read more

Seriously, the BEST property management company ever. KNOCK ON WOOD! My experience from the first day I looked at apartments, to 6 months month later has been nothing shy of pleasant. Lana is the best! She's honest and told me about the perks as well as things that may take getting used to for all the units we looked at together. They are extremely understanding and caring. The unit is an older one but, it is very well maintained. I imagine that the rest of the team is the same as Lana. Everyone I've spoken with in the office is warm and kind. They have been around for awhile and they are far from being slum lords. I highly recommend selecting one of their units. read more

This review is my second. My first review was dated March 14, 2014. I am a 67 year old Disabled Senior residing in an apartment owned by MAG Management located at 2095 California Street. In 2014, I posted a review mentioning how I have been exposed to toxic fumes entering my unit since 2011. As of today, August 25, 2017, these same fumes....nothing different in the smell or the time they enter...have continued to cause me health issues. The occurrence of the same fumes and MAG Management not correcting the problem has caused me great concern. I now believe MAG Management has allowed these fumes to continue in order to DRIVE ME OUT of my unit since my rent is under market value. I have resided here for 32 years. jmo read more

I live in one of their properties in Oakland and I love it! I have a small studio and since it's just me it works just fine. I've never had any major maintenance issues and with only one maintenance guy on staff that I know of he is nothing short of amazing. I work at a upscale high rise apt in the city and I know how busy maintenance can get. They have recently put in new carpets throughout the building and it is not unusual to see cleaning staff throughout the week which is greatly appreciated. The one thing that is annoying is paying rent. I either have to mail it in or call and give them my card info every month. We live in a tech savvy world and it's seems like they would know that in this day and age being able to click a few buttons and pay rent is most convenient. Where I work the residents just go online and pay every month. Most just do it from their phones. This one feature would be so amazing to have but other than that I'm very happy. read more

Alright I want to start this off by saying the experience with Lynn was probably the best customer service experience i've had with a management company. With that being said, I called upset and ill say it quite bi***y because i have not received my deposit check bak from them and it was over a month. Frustrated and stressed i was not pleasant to deal with but not once did she get rude back or do anything to offend me after back and fourth all day, her doing everything she could to get me my check today i get home to see a letter, not in my mail box but placed above my mail box and it says. "Please put in right mail box, i've been getting this for awhile." looked at the date it was shipped and it was shipped in an accurate time frame but the mail man kept putting it in someone else's box. Soooo basically post office error. I called back and apologized for my attitude but she was so nice about it! She was just so pleasant! I had to write a yelp review! I apologize again for being so rude but you helped so much! thank you! read more

I have lived in a Mag management property for over 4 years. They have been good landlords. They let me pay rent with my credit card. They replaced my bath and retiled the shower when the bath enamel wore out. Also they have been good at getting repairs done in a timely manner. read more

Lived at 2095 California. They are super great about maintenance issues and the team is so friendly when they come and fix what you need fixing! The building is well maintained which is evident by the weekly cleanings and upgrades. I loved being able to pay my rent by credit card too! Couldn't say enough nice things about the property or the MAG team. read more

Great management company. Have lived in a building managed by them for over a year. Lana is wonderful and has been extremely responsive with all my questions and maintenance issues. Agree with prior posts that it would be nice to be able to pay the rent electronically (rather than calling or sending check) but other than that - a 5-star experience. read more