I hired Guesthop for about 4 years solid from the Pandemic of 2020 up until recently. Michelle and…read moreMisha were my contacts. Guesthop was always professional. And we had very few problems and whatever small problems there were, were quickly resolved. For any Airbnb hosts in the Bay Area I would highly recommend Guesthop as a great choice for Airbnb management.

I would not recommend this company. We unfortunately signed an extensive contract that we needed to…read moreread over more carefully. Here are some things to know: Guesthop will not help with trash removal- it is not something they do. If you cancel, Guesthop will take 50% of your earnings for any booking they obtained when you had them; that's right, 50 PERCENT. We are still paying them even though we canceled on August 8th. I just sent another check for $500...ugh. Ultimately, we will have paid them nearly as much as we earned for those 30 days. They will completely control your Airbnb calendar and charge whatever price they like. They dropped our nightly fee from $139 to $113 without our knowledge. We are now back up to $139 and fully booked without them. So far, we have paid Guesthop over $2,000 to manage our property for 30 days; our earnings were $5,000.00, AND WE WILL CONTINUE TO PAY THEM FOR MONTHS, even though we canceled. Keep in mind this does not include payment to cleaning staff. This payment is what Guesthop got for making phone calls and managing our calendar. When we had an issue, we still made multiple phone calls and went by the property to manage matters ourselves. We had someone break the window. Guesthop called one glass company, who gave an estimate for $2700, stating the entire window frame needed replacement. We said no; we got the glass replaced and had the pulley on the window replaced when we got home for $10. In addition, guesthop did not attempt to help us - stating the broken window was our fault. Even though three other professionals noted the damage was impact-related (i.e., someone threw something or put their hand through the window). The cleaning staff is excellent, and our property always looked lovely. If you would like someone else to manage your calendar, that's excellent, but we want to see our comments and what our guests are requesting or need. Guesthop takes away all access to your Airbnb listing. We learned our lesson: READ the contract carefully! We have found an excellent manager to work with that meets our needs. Final advice: shop around before you sign up with Guesthop.

I had the pleasure of working with Dace from Progressive Property Group for listing my apartment…read moreunit. Dace has been an incredible partner in getting the house ready for the market, finding the perfect candidates, and going above-and-beyond throughout the whole process. Everything was crystal clear from the get-go, any and all questions answered, no doubt was left on the table. If you want to rent out your property, I would highly suggest sending a message to Dace and see what this group has to offer. It makes the whole process very easy and smooth!

WARNING TO RENTERS: Avoid Progressive SF Property Group. Do…read morenot be fooled by positive reviews from property owners. Progressive SF Property Group (PPG) is hands-down the worst property management company I have ever dealt with. Extreme Neglect & High Utility Bills: It took over a year to fix the lack of any hot water in our kitchen sink, and four months to fix a scalding-hot shower issue caused by a simple shut-off valve their plumber missed. This neglect drove our gas bill up to $300-$470/month despite minimal usage and that includes include all 3 available discounts for budget billing, medical baseline, and -$108.36 for CARE, despite our minimal use of utilities. Unfair Blame & Extortion: Management routinely blames us for building-wide issues we have nothing to do with, including 114-year-old plumbing failures and laundry room floods we had no part in--even attempting to extort over $1,300 from us for damage caused by others. Today, another flood was caused yet again because of the washing machine, but it couldn't have been us because we haven't done laundry here for weeks because we are so afraid to do laundry here because we are worried they will try to blame us yet again for another issue we did not cause, and try to extort us into paying them for it. They also say we are unusually noisy, but our neighbors are louder than us, plus we work night shifts remotely and are usually asleep during the day, so it makes sense we would make some noise by entering and exiting the building at night . Our neighbors kid screamed loud enough for a nice old lady to ring our doorbell and ask us if the kid was okay, because she could hear the screaming from the street! The walls are paper thin. Forced Financial Liability & Harassment: After an uninvited individual caused a fire in a storage area, PPG illegally forced us to pay out-of-pocket for fire remediation. The fire report states that there was NO DAMAGE done to the property because the fire was put out almost immediately, thanks to the quick action of my boyfriend. They demanded we hire a remediation company and pay for it out of pocket immediately, so we did. We hired a professional company, cleaned the space, and provided receipts and photo proof, even went as far to sweep and mop ourselves 2× & send even more photos, because Kenny Thompson the property manager demanded we do so. Despite all of this, now PPG falsely claims we did nothing to remediate and now have served us a 10 day notice to cure or quit, won't tell us what needs to be done to cure the issues they're having, and won't look at proof proving our innocence because they want to kick us out by August 3rd, 2026! Hypocrisy & Lack of Transparency: They constantly hide behind an "uncontactable" HOA when refusing repairs or safety requests (like viewing camera footage after our friends dog was stolen outside the building, or claiming to not offer lockout services), yet weaponize the HOA to spy on and harass tenants in real time. Retaliation & Illegal Eviction Tactics: Because our rent is significantly below current market rate, PPG is actively trying to push us out. They served a vague "10-Day Notice to Cure or Quit" without explaining how to cure it, while refusing to look at evidence proving our innocence. Bottom Line: They are fake, retaliatory, and actively try to illegally pass property damages they should be paying for themselves onto tenants. Avoid renting from PPG at all costs. We believe they want to kick us out because we rent our apartment for significantly below market rate because we signed our lease before the AI bubble, so they want to kick us out so they can rent this 690 sqft apartment to some other poor sucker for probably $3500, or more! I have recently learned the fire should not have even been our legal or financial responsibility fix, since the person who caused the fire wasn't our guest willingly at the time of the fire, it should have been on them to pay for the damages. If they insist on trying to kick us out, I will just have to bring them to small claims court and get a lawyer to defend us against this wrongful and abrupt eviction, because they have zero evidence to back up the majority of their claims, and all of the issues we were actually responsible for were isolated incidents that happened several months ago, and were smaller issues, such as our guest accidentally ringing our neighbors doorbell a single time at night, which they also included in the 10 day notice, despite the fact it only happened a single time, and it happened 6 months ago. Do NOT rent from these people, they are horrible and be fake to your face, they will try to kick you out over stuff that isn't your responsibility, and they will try to illegally force you to pay for it as well. If I could give negative stars, I would. We want to leave, we just don't want to be rushed to leave by August 3rd!

The American Industrial Center is hard to describe. It's not a mall, really, but it is two very…read morelarge multistory buildings that contain all kinds of businesses. It takes up almost two entire long Dogpatch blocks on the east side of 3rd Street. The northern building is larger and runs between 20th and 22nd Streets.* The southern building starts at 22nd Street and almost makes it to 23rd. There are storefronts that open directly onto the 3rd Street sidewalk in both buildings, and the southern building has some street-level storefronts at 22nd Street. Most of the businesses, however, are on the upper floors, which require entering the buildings to access. I would tell you how many floors there are, but it's confusing, because it's technically eight even though they're both four-story buildings. Half of the floors are sub-floors, meaning that different parts of the buildings have different floor and ceiling heights. To make it even more confusing, each building has multiple mailing addresses; so, for example, although some businesses have 2339 3rd Street as their address, there's no 2339 3rd Street entrance; you'd have to enter at 2325 3rd Street and take the elevator (or stairs, if you can find them) to floor 2R, which is different from floor 2. They have everything from pizza places to bike shops to wine stores to cheese shops to catering companies to yoga studios to bakeries to overpriced grocery stores. I've spent much more time in the northern building, and it's a really fun building to explore, especially its various stair exits, which almost all involve crazy winding hallways. I believe both buildings were canneries in the past. Parking is generally pretty easy around the buildings themselves and in the neighborhood on the west side of 3rd Street, but be mindful of the posted limitations. I received a parking ticket on Tennessee Street because I was parked in a two-hour EE Permit Area Zone where the enforced hours are Monday through Saturday, eight a.m. to ten p.m.! (I got this ticket at 7:49 p.m.) You can avoid all that mess by taking public transit. Your options are the T streetcar and the 15, 22, 48, and 55 buses. *For reasons I've never been able to determine, 21st Street stops in the Mission District at Potrero Avenue and is completely absent from the numbered streets in both Potrero Hill and Dogpatch. It reappears in the Central Waterfront, where Michigan Street strangely turns into it, and then it forms a rare double-jog with little-known Louisiana Street.

Best commercial landlord (or landlord in general) I've ever had the pleasure of working with, and…read morethere have been quite a few. The in-office staff is professional, friendly and attentive and the owner places great spaces at reasonable rents with an accommodating sensibility. If you're looking for office space in the Potrero/dogpatch/bayview areas, this is where I'd start the search.

I'm a homeowner and hadn't rented in years, but I recently had to relocate back to the city for…read morework and needed to find a place quickly. Thankfully, I met Joseph at a showing, and he made the entire process smooth and straightforward. He guided me through each step of the application and lease signing, and helped me secure a place in exactly the neighborhood I was hoping for. I'd absolutely recommend Relisto to anyone searching for an apartment in San Francisco. Professional, responsive, and incredibly helpful during a stressful transition!

Working with leasing agent, Virginia, was such a pleasure. With her level of professionalism, I was…read moreable to secure the apartment I wanted within a week! From prompt replies, to her level of accommodation, she made what would have been a stressful situation smooth and problem-free. I highly recommend her as an agent!

I was a tenant in a building managed by TRS for 13 years, and all things considered, they are doing…read morea great job. I have had a fair issues, some of them probably caused by a lack of involvement from the actual building owners. No matter what happened TRS was always on top of it, it really helps when the people you are dealing with are a local and small business. I would be happy to work with TRS again.

THE WORST RENTAL AGENTS I HAVE EVER DEALT WITH…read more I dealt with Damon and Marcela at the rental source, regrettably they're the least professional leasing agents I've dealt with. There was a serious mice infestation at the unit on Broderick street x McAllister street. I called, emailed and texted the leasing agents and didn't get any response. Like other people who provided feedback here recently, they just don't care about the tenants at all, they only reach out when they need something from you, Damon would call multiple times, leave voice message, speak to you in a tone as if you should respond immediately, yet when you reach out regarding other matters all they do is ignore your emails, call and messages. One of the leasing agents Damon showed up at the unit without any prior notice on a winter night at 6pm (I have never met him in person by this point), he rang the bell aggressively as a stranger and just expect the tenants to answer. I had a late work meeting and wasn't able to respond, by the time i responded to the bell, he came across agitated and expected me to be available at his own accord. He came to inspect a water leakage problem yet decided to completely dismiss and ignore the serious mice infestation. I do not recommend anyone renting any properties with the rental source, it's the worst rental company I've ever worked with - they literally do not care anything you nor your living environment

We needed a place for a 3 month stay in DC. Zeus was a great option. Their customer service was…read moreexcellent, locations were in great spots.... Safe, convenient and easy walks to stores and services. They folks on the phone were knowledgeable, knew the location and were helpful. The actual apartment was nice, clean and well appointed. The pricing was good for a nicely decorated, furnished apartment in a popular location. Short term leases are hard to find and pricey, Zeus was a fairly priced and the customer service made it easy. I will use them again.

***read the terms closely - if Zeus manages your property they are essentially the tenants and this…read moremeans that they do not have to share any applications or information with you about who is staying in your house or who they choose to rent to*** Totally shady and different than any other property manager that will work together closely with you to make sure the tenant that is in your (possibly) most valuable possession in the world is someone you would want to be in your property. Zeus property management is the worst. They cost us at least $5000 in lost rent, and their team absolutely does not care at all. For any other property owners thinking about Zeus, please run away, as fast as you can. From the beginning, their team was totally incompetent. In reviewing our agreement, we found that they had not sent an updated contract with correct dates of our rental, and essentially were breaking and entering our property for 3 weeks. They were unresponsive to new tenants that inquired about the property, and we were told by multiple prospective tenants they hadn't heard back from the team. When I brought this up, they said that they respond within 30 minutes, but we had multiple people tell us this was not the case, so they essentially were lying to us. In particular, Kyle, Symantha, and Jessie went above and beyond to show us how little they cared about both their subpar job, our family/home and finances, and any issues we were having. It's very telling that they have no phone #s attached to their e-mail addresses, and really no way to get in contact with the individuals 'managing' the property except via email. After escalating, I finally got in touch with someone who gave me a call after an entire month of trying. Additionally, please read the terms closely, as there is an important nuance in their business model. They note that they become the tenants. In this case they will not share any applications or even have you approve the individuals who will be living in your house. This is completely different than any property managers I have used who make sure you know the person and the information about the person who is going to be living in a very valuable asset. Their team was beyond disappointing and I would advise anyone (including investors) to please rethink this company as it has significantly gone downhill as it's gotten more corporate. I would anticipate their property management side to fold very soon as they go above and beyond to anger property owners and show how little their client means to them, and are completely incompetent and super shady in their practices.

Michael doesn't give a damn. Too many property management owners make $$$$$ while people pay sooo…read moremuch only for properties to wither away. This is ridiculous. They don't seem to know what to do ... how to be in touch with community. Why it's so vital to care & not pretend to care. We see right through the b.s

I am a resident in one of the high-rise condo buildings here in SF near SOMA/Financial District…read more My review is for Kimberly Londt (although I'm sure the other folks at this company are just as efficient), Kimberly has been the only person I had dealt with. Kimberly is always top-notch with her response to my request. She usually responds in a timely manner and is very professional yet friendly. Great asset to this company indeed.

The worst. Always lying, they don't want you to communicate with HOA. Charge a high fee and move in…read moreand out

We have had a great experience with Adele Laurence. Adele is an excellent property manager. She is…read morevery responsive and professional. Whenever we had any issues with our apartment (such as water leaks, outdoor lights not working, trash compartment door broken, etc.), Adele was always available to help us in the most efficient way, and always got the job done with high quality in a timely manner. The apartment has been well managed. We highly appreciate the excellent service Adele has provided to us for so many years. Highly recommend! 5 stars all around!!

I've been on our HOA board for almost seven years. During that time, we have had two different…read moremanagement companies before contracting with Cityscape. We thought both companies would be a good fit; however, neither company gave us the services we were promised. When we switched to Fredy Peccorini of Cityscape, I was the president of the HOA board, which meant I communicated with Fredy multiple times a week. From the beginning, Fredy was more efficient in following through on emails and communicated with us promptly. In addition to Fredy's amazing organizational skills, he had a list of go-to people from electricians to attorneys. He demonstrated that he had a very good relationship with these contacts. All of this made my job as president much easier. It was a pleasure working with Fredy. It wasn't until the second year that I learned he had 15 years of experience managing condos, which shows. I can't thank Fredy enough for all he has done and continues to do for us.

Completely disappointed in the lack of proactiveness and overall poor service of this property…read moremanagement company. I lived in my building for almost 4 years, and Francis Serrano (the point-of-contact who manages the building) had repeatedly remained unresponsive or unhelpful when the unit owner (my landlord) and I would flag some concerns about a potential mice infestation in the building. Instead of taking initiative into identifying the root cause, Francis sent my landlord an email that says that "rodents are a common issue in San Francisco" and basically is hands-off in trying to treat the individual units beyond adding rodent boxes in the trash room. She implied that it was my responsibility to keep the unit clean, as if she was implicating that I was the one living in squalor and started the infestation. I ended up reporting it to SFDPH, where they discovered that the unit next to me had an infestation due to leaving dog food out and not tidying up after her pet. They also found some violations in the building, like a large gap under the door sweep of the trash room as a potential entry point. In addition, the light wells around the building were covered with debris and trash. After speaking with pest control services, they explained that the mouse chewed an entryway from my neighbor's unit and into my own, escaping from behind my dishwasher and scurrying from under my oven. I eventually moved out of the building since writing this review. Before leaving, I discovered from other residents and tenants (including HOA members) that they were not informed that there was a mice infestation in the building. There were other residents who were left to fend for themselves, purchasing traps from Amazon and met with delayed action or similarly dismissive responses from Francis. I decided to share this experience after some time, because I wanted to warn others about this property management company and the lack of urgency and competence in how they handled this situation. They merely felt obligated to address the problem after getting a formal report from SFDPH, rather than listening to the concerns from their residents. If you can, stay away at all costs.