Yeah the carpets that Titan Cleaning did look amazing but not the puddles that were left outside our bedroom on the wood floors or the fact that we had to wait over 12 hours to even begin putting our furniture back in our rooms when the owner (Amanda) disclosed that it would dry within 3-4 hours and that having fans can help it dry faster, or the customer service we received after the fact. Yes Amanda responded to me at late hours, but nothing was being done until this morning. Then this morning around 7:40am she stated someone should be contacting me shortly and we had no calls or voicemails. I work nights so I reached out at noon and stated we had no missed calls or messages, she finally calls because of myself reaching out first and as soon as she starts talking to me the UNPROFFESIONAL tone came out and she states "I'm not going to do this back and forth with you Olivia, what do you want me to do?" I explained to her what the problem was and instead of just listening to us she cut us off mid-sentence, made EXCUSES instead of just an apology and stated that she thought I owned an industrial fan not just the regular oscillating fans. The owner talked down on my boyfriend assuming he had nothing to do all day....but he just trusted that our "family friend" would've been a bit more professional and would've heard us out rather than put BLAME on us for not owning industrial blowers and for not being available at the same hours as she is. This isn't a complaint about the job itself, it is about the TERRIBLE customer service we received from the Owner. We had genuine concerns and she responded with a terrible attitude and no consideration towards the situation in a whole. This is the WORST experience I've ever had with customer service (let alone a "family friend"). Amanda was very UNPROFESSIONAL and RUDE. Wouldn't recommend to any of my friends and family again. read more