Customer service from manager Mike needs some work. I've been here a couple times and have never…read morerlly had a problem but this last time I was there Mike the manager was super rude and quite disrespectful. I don't know if he had a bad day but he had an attitude and made it seem like I was an idiot for asking questions I didn't know the answers too. as well as belittling me for not knowing "common sense"

I have been a VIP customer for years. Maybe more than 10…read more They make a lot of mistakes. Over the years, I have been willing to let it go because they are reasonably friendly and try to help. That unfortunately does not overcome the severe deficiency in making sure their work is good. VIP example mistakes: has failed to tighten wheel nuts, oil drain plugs. They have damaged my car using impact wrench where they should not (spare mount). The most recent VIP mistake: I brought my car in for an oil change and tire rotate prior to a road trip. One of the wheel lugs were not torqued fully. They were snug, not tight. This condition is well known to cause fatigue failure of wheel studs. Happened to me. See the pics. Think 80 mph, Florida Freeway, nighttime, Florida aggressive drivers. It could have been a bad wreck triggered by the wheel coming off at speed. When I called VIP, they seemed most concerned with denial of responsibility. I was pissed because their work nearly resulted in a incredibly dangerous situation. People die from high speed wrecks and VIP seemed more concerned with denying responsibility. After all these years, I am done with these people. The lack of concern that they induced a dangerous situation is not acceptable. If you use these people to do work on your car, do yourself a favor, go buy a torque wrench and double check their work. Their words saying they check their work are not matched by actual results. Bottom line. These folks are risky and you might get a nasty surprise. Maybe even crash and die. PS. The VIP customer service responds to these YELP reviews are totally hollow. Look at other reviews. My experience with VIP is not unique. If they really fixed their shortcomings, all the bad reviews will be old.

Absolutely awful. I would never bring my car there again. I was a repeat customer and always had…read moreissues. I will never go there again. They stripped the lug nut out, so I cannot get it off my caranybody that is thinking on please go somewhere else I have a European car cost get the tire off.

45 mins before they closed I came in panicked because I had a screw in my tire and had to bring my…read morekids to camp up north in the morning. The team worked together so well and took care of everything. Within 30 mins they had my tire patched and was on my way home. I couldn't have asked for better service. We will definitely be back!

We can not express how pleased we are with the service we have received at Motor Sport. Tony…read more(owner) is not only a nice guy but has gone above and beyond to help us with replacing the motor in our truck. He even went to bat for us with the motor company when they sent a defective motor and needed 1st new heads and then an entire new motor again! They have been fantastic working out all the "bugs" that come with replacing a motor and always treat us with kindness and respect. They even donated a gift basket for a charity event our Truck Club is doing. Top notch people doing great things for their customers and community. They have a lifetime customer in us. Thank you guys!

Used to bring my Dodge there, they replaced everything under the hood before they diagnosed the…read morereal problem, a blown head gasket. Wish they had been upfront with me to begin with. Later, after they charged me over $130 to replace a battery I stopped going there and have found more honest auto mechanics. I am a single female and the unfortunate reality is I have been taken advantage of many times. I have learned to do a lot of maintenance myself.

I was on the way out of town, to take my 6 year old skiing. We stopped and then I noticed my light…read moreon, and I was losing air quickly from one tire. I limped my truck across the street to Town Fair, and they immediately started helping me out. A box cutter blade had wrecked the tire and it was irreparable. They threw my spare on, and I was out of there in less than an hour, saving the day for my son. The whole time, they were super helpful and I really appreciated it. I decided to buy 4 new tires, because I did love my tires, and I didn't want a mismatched set. Within a couple days, I called and asked if they had what I wanted, and they did, and I paid a fair price, and got them mounted up, and it was done without hassle. 2-3 weeks later, I ended up with a pair of tiny scissors in my new tire. No idea how that happened. I noticed the air going down again (COME ON!), and rolled into Town Fair, called my wife to pick me up and left the truck there. The next morning was Monday, and I got dropped off, and they remembered me and the truck. I went ahead and bought the damage protection on the tire I had just wrecked, which they replaced for me, charging only for labor. The tire wasn't in stock, but they had one within the day, and I'm back rolling again. I've had 3 great experiences, and really appreciate the work they did and the fast service. It made TWO stressful situations a lot easier to take. I'll be taking our other vehicle here when it's time.

Stay very far away from this business…read more We made an appointment three weeks out to replace the tires on my wife's vehicle. We settled on a set of 4 brand-new Continental Extreme Contact dws06+ Size 245/45r19y with the full balancing and Alignment package. We dropped the car off at 10a 11/25 and by 11.10a we received a phone call that the vehicle was ready for pickup, I remember thinking that was incredible fast for a dismount, alignment, balance, and remount, drive around to the front and make the call to us. Especially considering how busy the store was when we got there for our appointment. Drove my wife back to the store and completed Payment and return of car keys. My wife had an errand to run in Concord NH and took the car. After reaching Concord, she called me and stated that the car was behaving strangely and was all over the road. I stated it may be the wind and I would test drive her car upon return home. She completed her day and came home stating that the issue was still there. I Test drove the car and was able to duplicate the issue immediately. The vehicle was terrible on the road, wandered severely off course and had a terrible shake over 45 MPH. I checked the tires and pressure and was shocked to find the following readings. Driver front 54 PSI Driver Rear 61 PSI Passenger front 39 PSI Passenger Rear 42 PSI I also found all previous tire weights removed, and no new ones were added. Also doubt the alignment was completed considering the severe pull to the left. The car was returned to town fair on 11/26, and they deflated the tires but didn't have enough time to look at the balance and Alignment. They asked us to return on 11/27 at 8am for the alignment and balance. On 11/27 my spouse took the vehicle in for the services, the service guy stated that she was 15 minutes late and that they had no time to complete the services now!!!!, mumbling under his breath to another employee that a phone call would have been nice. WE have now been to the shop 3 times for a simple tire transaction, and they have the gal to complain? My spouse asked to have the car repaired there and then, and again she stated the installation issue and that we were already inconvenienced and put in a dangerous situation, the service guy said come back after 1pm and we MAY be able to get to you. When pushed further and asking for a manager or corporate contact, the service person stated, I don't care if you call corporate. We called corporate, and we are still waiting on a return call after filing the complaint. Stay away, stay for away from Town Fair Tire below is the picture of the original over inflation,

Great family run shop that specializes in a wide range of automotive services. Reach out to Dave or…read moreShaun for anything! Reasonable pricing!

Dave and Kevin are great mechanics. Prices are fair. That is why they are wicked busy. They can fix…read moreabout everything except a rainy day.

The staff at Jeff's Lex-Toy are so trustworthy, kind and considerate…read more I just got off the phone with Scott and he informed me that he would let me know what is wrong with my daughter's 2009 Corolla after they complete their necessary diagnostic checks. My daughter broke down on the side of the road on Saturday after her Corolla started shaking while driving. Jeff's Lex-Toy is always there to lend a helping hand to my daughter, which always puts my mind at ease. God bless them all.

Best customer service ever bright my truck in to have my tire sensor calibrated and wer so helpfulread more

My cars have been serviced here for years. They are honest and do great work, great bunch of guys…read more I only bring my cars to them..... great place!!!

I have been coming here for years now. My Ford Fusion has put me through the ringer at times but…read moreit's nothing that Dennis and Denny can't fix! They are like family members that you never knew you had, they treat you fairly and don't try to overcharge you like most places. If you are looking for great work, with a backing to it, and accommodating appointments do yourself a favor and go here.

Dependable, Reliable and great quality. I bought tires for my granddaughters car and Sullivan…read moreTires was the place I wanted to go for this. They have been there through the years and I appreciate the care each and every time.

I had a deeply frustrating experience at Sullivan Tire in Derry, NH, when I took my Tesla Model Y…read morein to replace the two front tires (21-inch wheels). Earlier this year, they successfully replaced my rear tires (also 21-inch, though slightly taller), so I trusted them to handle this job. I scheduled an appointment, and they ordered the tires in advance. Everything seemed set. Also, I have been going to Sullivan for over 20 years, so this shop is not new to me. After handing over my car, I waited 45 minutes only to be told that their tire machine couldn't fit my front rims due to size limitations. This was baffling, given they had no issue with the rear 21-inch wheels months prior. With ten's of thousands of Tesla Model Ys on the road, how could Sullivan Tire's online booking system schedule a service for Michelin tires they sell, yet fail to flag that their equipment cannot mount or dismount the 21-inch front rims? Ten minutes later, they returned my car with an apology, and the manager, who has always been polite, sent me on my way. However, when I inspected my car before leaving, I noticed something infuriating: one of my front wheels, which was pristine with no scratches or curb rash before the visit, now had fresh gouges and damage to the black paint. I immediately brought this to the manager's attention, pointing out the contradiction--how could their machine not fit the rim if they clearly attempted to remove it and caused this damage? The lack of transparency is what stings most. Instead of owning up to the mistake and admitting their technician tried and failed, damaging my wheel in the process, they tried to brush it under the rug, hoping I wouldn't notice. The manager took photos and promised their wheel repair service would fix the rim, but this doesn't erase the inconvenience. I left with no new tires and a damaged wheel, meaning I'll have to return to deal with their mistake. This isn't just about the damage--it's about trust. If they had been upfront, saying, "We tried, messed up, and will make it right," I'd feel differently. Instead, their attempt to hide the issue shattered any confidence I had in their service. Do yourself a favor and take your car elsewhere. Trust is earned, not given, and Sullivan Tire in Derry has lost mine completely.

Buying new tires can be very confusing. Have always been able to go to them for advice, especially…read morefor tires. Around here there are plenty of places to buy tires, too many actually, but VIP is always my first choice. It's really important to be able to trust someone with my cars. Over these many years I have come to know a few of these professionals, and I really feel like my car is in good hands when I hand over my keys. It's good to have people. In the automotive service world, these are my people.

I have used their services for many years now. Always the 'best' in services. Now I just need an…read moreappointment for my annual inspection.