I have been to Zaks Auto twice in the last 2 months! I showed up in September to get all new tires on my 2015 Sonata as well as a standard oil change. I was greeted at the front by the service advisor, Joshua. He was friendly, fast and extremely knowledgeable. He helped me pick great tires for my vehicle and allowed me to wait in house for my vehicle to be serviced. The waiting room is SO clean and everyone is very friendly. I spoke with the owner, Zak, who was extremely nice and followed up to ensure my experience was going well. I had some complimentary snacks and waiting for my vehicle while watching some Netflix shows, which definitely made my wait extra enjoyable! I even got to speak with the technician who worked on my vehicle, Ian who was also very pleasant to work with! Ian worked along side Joshua to thoroughly explain everything that was done to the car! I came back about 10 days after because I unfortunately got a nail in one of my brand new tires (Massachusetts roads) Joshua booked me right in for another appointment. This time the technician, Ryan, was the one to patch my tire. He was also extremely nice and worked quickly and efficiently! I was out the door as fast as I came in! I highly recommend Zaks auto for all of your Automobile needs! Friendly staff, great pricing, clean waiting area. Cant beat it!!! Thanks Zaks!!! :) read more

My review to Zaks auto: I brought my vehicle to this shop for an oil change, brake fluid flush, and other maintenance before a Porsche Club of America (PCA) track event. They also performed their complimentary PCA tech inspection, which is advertised as a thorough inspection. I specifically asked that all vehicle fluids be inspected before the event. During the track day, my car suffered a power steering failure that left me stranded. I had to call my regular mechanic to the track to repair the car so I could get it home, resulting in a significant repair bill and a lost track day. They offered no support or reparations. When I first contacted the shop, their response was simply, "You brought the vehicle to a track. We aren't liable." It was only after multiple phone calls that they acknowledged the power steering fluid had appeared discolored while the car was in their shop all day, but they never communicated that to me. I understand that track cars can fail. My issue isn't the failure--it's the lack of communication. I specifically asked for the fluids to be inspected, and the shop later admitted they noticed discolored power steering fluid but chose not to mention it. Had they done so, I would have serviced the system before the event. I've included photos of the power steering fluid taken after the failure and during the repair. Based on my experience, I cannot recommend this shop if you're relying on them to prepare your car for a track event. read more

This is a business that will tell you they need a couple hours of diagnosing but then schedule you for a one hour time frame. Not only that, but if you tell them you can bring your car by Monday morning, they'll schedule you for opening on Monday, not tell you they did so, then when you show up at 9, they'll tell you they can't squeeze you in and you'll have to reschedule. I made my appointment face to face in person and was never told my appointment was at 8am. never once. and the man who made that appointment sat and watched while the other desk attendant tried to tell me I was told what time my appointment was at. so instead of taking accountability for their actions they'd rather blame a potential customer coming in for a diagnosis on MULTIPLE THINGS. These guys either hate money or truly do not care about the customer. be warned. They might care about regular customers, but the average person who's never been here, STAY AWAY. read more

we went to zaks auto thinking they would take pride in their work. we have a 350z we trusted Zaks auto to care for and repair per our agreement. we had $3400 in suspension work and an alignment completed at Zaks per their guidance. we left there and of course a couple days later the slave cylinder went so it stayed parked in our driveway. until yesterday we brought it to another shop for service. they called us today notifying us that they found hand tightened bolts and advised the alignment needed to be done. The mechanic at Go Auto advised that this was extremely dangerous to drive the vehicle this way and stated it could not be driven out of their lot like it was. resulting in added labor to do what we paid Zaks auto to do. if you want to pay for things twice bring your car to Zaks. Personally, I wouldn't bring a bicycle there to be worked on. Good luck If you take the chance here! read more

Dropped off my new Genesis for a full front PPF and full vehicle ceramic protection. The entire team were fantastic, going out of there way to ensure all my expectations were exceeded. Will I be back, absolutely! Can I highly recommend Zaks, absolutely. read more

Had my '87 Porsche 911 worked on today. The guys at Zaks Auto took extreme care of my car. Did an amazing job and was done in a timely fashion. I drove 140 miles from Barre, VT to get work done here. Its worth the drive bowing my car is cared for. I will be back! Their new building and waiting area are first class. Job well done with the new space.... Thanks for the great service! read more

Zaks Auto - Auto Repair Near Me - Hudson, New Hampshire

I'd been to Zak's a few times previously for work on my Porsche 996 and was happy with the experience. This time I brought the car in to have the wheels balanced and to have the A/C system checked out. They had charged the A/C system one year prior but it was now putting out warm air, so it probably had developed a small leak. Anyway, they found the leak coming out of a small metal hose located on the front firewall/bulkhead. As they couldn't get the part that day and said they'd have to order it and wait, I told them don't bother recharging the system now, let me get the part (rather than ordering it from a Por$che dealer) and we'll recharge the system after we find/get the replacement part, my logic being no need to waste freon and $$. I will say I was impressed by Ian, the tech who worked on my car as he struck me as knowledgeable, professional and courteous. When they presented me with the bill I asked for a credit for the non-charging of the system (per my request). Note that they didn't have to use any new freon to perform the diagnostic as there was still some freon and dye in there from the year before (when they serviced it) that allowed them to find the leak this time around. After much negotiating, they gave me all of a $15 credit (off the $120 A/C service charge), stating that's all they could allow for a credit as the recharge portion was "a courtesy" part of the AC service. Umm, ok. I then drove home. Two weeks later, as it has been so hot (and I hadn't yet sourced the needed hose) I was kicking myself for not having them charge the A/C. So I called them and asked them if they could charge it and have me just pay the $15 credit they gave me earlier when I opted not to have it charged. Long story short, they wanted to charge me the full $120, even though I told them I didn't need the full service, just the recharge -- no diagnostic/trouble shooting needed as they'd already done that. I stated that was ridiculous, given they only gave me a $15 credit for the recharge. I even would've settled for them doing it for $60, but again they wouldn't budge from the $120. No consideration given for logic and fairness and no consideration given to a (formerly) loyal customer. read more

I have brought my car 2010 VW to Zaks Auto and have gotten it repaired, they are knowledgeable and I highly recommend them.

STAY AWAY FROM ZAKS! Went for a simple tire and wheel install just to find out my right front tire/steering was rattling after, car drove perfectly straight and comfortable. Before picking up the vehicle they said my tie rod was sieged and needed to be placed, after some investigation I found out they took out 2 bolts from my lower strut plate that caused the rattling ( $6 dollar fix) if I had them do the job with out inspection it would of cost $$$$. First time there, please please do not go to these ppl!.....SHIT HOLES OF LIFE!!!!!! THX, DAVID read more

You are completely wrong. As I told your estimate guy I had a price already. He handed me the estimate and I told him then it was way out of line. The repairs I did have done elsewhere were the exact repairs you were going to do. Please do not sugar coat this rating by saying cheapest way out is not always the best way. Everything you were going to do was done by a fair and honest company down the street from you. Admit that your prices and rates are very high on repairs. It is what it is... read more

I called Zak's Auto when I learned from a chain auto company that I needed to replace my clutch. I prefer to support local businesses and found them on Yelp. Every five star review they have received was well deserved, in my opinion! I called for a quote and spoke with the owner directly. After a few questions, he promised to get back to me with a quote within the hour, which he did. It was comparable to several other places I had called, so I decided to proceed. He put me in touch with Kristi, the service manager, who could not have been more friendly and helpful. Having a customer service background, this was much appreciated. I dropped my car off late on Tuesday after work and it was made easy by the key drop. I got a call first thing Wednesday saying they had already started on my car, but ran into an unexpected issue that needed repair. I was given the options of fixing it while on the lift or doing it later, and given quotes for both, with no pressure either way. I agreed that fixing it now made more sense. Since the car part had to be ordered, delaying the repair time, they offered me a rental for the following day. I declined, but was thankful for the offer! Kristi explained that another reason for the delay was because they wanted to be sure to take it for a decent test drive to ensure all was in proper working order. I picked my car up this evening, and was greeted warmly by both Kristi and Kristen. I was pleasantly surprised that my invoice was less than expected. Clearly this business is honest and reputable, and values its customers. I'll definitely be using their services in the future! As an added bonus, they have two dogs that hang out in the office. As someone who loves animals and works in the animal welfare field, this made me happy! They also had posters supporting local charities in the office. So glad to have found a local business that is quality! read more

A few years ago, I had my brakes done by Zak's. One of my rear brakes (drums on that car) had a manufacturing defect and would ring and moan at times when stopping. I had to bring the car to them 4 times before Zak finally got into my car with me and heard the sound. They finally took the drum apart and saw what my friend had told me to point out to them, and they replaced the brakes for no charge. I took my new car to them for brakes in 2017 and my brakes did not sound right. About a week later, there was a loud bang from my driver's side brake. The same friend looked at the brakes and said they were fine, but Zak's must have not done something specific to my caliper before they reinstalled the caliper. At this same time, my passenger side brakes were making a grinding noise, and i was told a pad was gone. They did my brakes, and two years later the same brake is making the same noises. They now tell me it's my caliper. The same friend from before is going to replace my brake pads this weekend but says that from the pictures he's seen, the pads are what is seizing. If it were my caliper now, it probably would have been my caliper 2 years ago, why was this not found then? Now... we get into the three times they have attempted to balance my snow tires in the past week. I'm going to be taking the tires they mounted and can't balance to Sullivan Tire to have it done by people who know how to balance tires. I just took another set off, and the car had zero shake while they were mounted. Short of needing an alignment, which nothing says causes this shake from left to right in the steering wheel, I can only guess it's because of their refusal to use the dots that the manufacturer painted on the tire itself to balance the tires as per my explicit request. Sorry Zak, I'm out. read more

I've been going to Zaks for 2 years now. I'm blown away by the service level and competence. Fair prices, professional service, and quick turn-around. read more

Wow! That's the first word that comes to my mind as I entered this establishment. The receptionist was so warm and welcoming; checked me in promptly and then showed me to the waiting room. They have coffee (loads of variety), in the waiting room they have comfortable sofas, snacks, kids activity toys, TV, magazines and even Free WiFi!! I came here with a Groupon but will come here more often. This is a great place!! read more

Zaks Auto - Waiting room snack variety! - Auto Repair Near Me - Hudson, New Hampshire

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Zak's is a great place to take your car! They've always been great with time management, very clean and comfortable places to wait and effective service. I feel like their cost of labor may be a little high but I've genuinely been very happy with the work they've done on my car. I'm absolutely comfortable going there again and/ recommending them to others. I feel that I can trust Zak's. read more

I called for a state inspection was in and out soon after my call. Clean and courteous great waiting area Netflix/WiFi snacks and drinks peeked into the service area looks like a state of the art facility. I would recommend them. and will be back for any repairs read more

Went in for an inspection with my sister in law. Had the whole tribe, including two highly active 4 year olds. I quickly explained the reason for some of the behavior and they responded with crayons and our choice of disney/netflix etc. This was truly a great empathetic help. I would just like to say thank you, and happy holidays! read more

went there for a simple alignment that's all I needed. Woke up early to get there for 8 am thought I was gonna be in about 2 hours no big deal. guy came out an started talking to me about my lug nuts which I knew I needed longer ones for my wheels which I already ordered. He comes out again and says "your starter died" odd considering my car started fine last night and today they proceeded to tap my starter which I was hesitant about knowing my relays like to shit the bed in rainy days. After about 4 hours an 45 minutes of waiting they come out a say your car is all set. They bumped started my car then get this my low oil pressure light came on after I just topped off the oil yesterday because I was low so not only did I wait 4 hours waiting an wasting my whole day (thank you for that not like I important stuff to do) I was also worried about my car throwing a rod in the parking lot. Im fucking pissed and I'm fucking fed up read more

Zak recently fixed my daughter's Ford Explorer. Did a great job, fast, honest and reasonable priced.

I was extremely pleased with the service and work done on my car. They were very professional and took time to explain what was wrong with my car and what needed to be done. The waiting room is beautiful! read more

I've been taking my 2005 Camry to Zak's for a little while now. I think the operative phrases with Zak's are: value, customer service, honesty, and quality. It's important to not confuse value here with cheap, however; what I mean is, you get a lot relative to what you pay for it. You can probably find a cheaper mechanic to do XYZ, but I can almost guarantee that neither the work nor the warranty will be as good. Additionally, the honesty component here will probably serve you well, and save you money, in the long run. Case in point: I had a quite complicated repair with my car a little while back where the throttle assembly stuck, failed, and drew SO much current from the engine computer that it fried that as well (issues related to this being Toyota's first foray into drive-by-wire throttle systems back in the mid 2000's). Talk about what could have turned into a nightmare of a fix! We only knew about the engine computer at first (since it had failed, obviously it didn't throw the proper diagnostic code for the throttle assembly issue). After having to have my car towed there, Jason and the mechanics went out of their way to diagnose the issue, locate a used engine computer at much lower cost than a new one (which can run about $1,000 just for the part), install it, program it, and get everything ready to go in just a couple days. Then we discovered the other problem...the stuck throttle assembly...a problem common enough that Toyota actually designed a replacement part for it after they realized it was an issue. However, this obviously caused an unexpected delay, so when I went to pick my car up...surprise they were still furiously working on it...That was kind of a problem since I had to work the following afternoon. Not only did they manage to get everything squared away for late morning the next day for me to pick my car up, but, despite already saving me a bunch of money, they still knocked a little bit extra off for the delayed repair for something that was really not their fault, without me even asking them to. That really sealed the deal for me as far as customer service goes. You can run into issues sometimes no matter how good a place is, but it's how you handle them that sets you apart. Needless to say, I'm a customer for life now. I don't trust anyone else to do anything anymore but about change the oil. Even then, I still try to go to Zak's. I prefer to give them my hard earned money over any other shop. read more

Fraud work is done on our ECU. Was replaced and then wanted to sell us our old ECU. Now they won't answer the phone or call back. RIP OFF. DON'T GO HERE. BEWARE. read more

Two weeks ago, I brought my Mazda and my daughter's Honda to Zack's for the first time. Rachel, in the front office, was friendly and very knowledgeable; she analyzed the cars' symptoms and patiently explained the procedures to be done in layman's terms. Jeff Noyles worked on both cars. He was very approachable and clearly described the repairs. I am really happy with the quality of his work. The 1998 Honda Civic had the original spark plugs and wires and desperately needed a tune-up. It runs so much better now - the engine runs smoother and stronger on the road. The Mazda had a slow leak in one of the tires. I tested the tire pressure for two weeks to make sure the leak was gone before writing this recommendation. Overall, it was a good experience with no surprises. The repairs were right on and reasonably priced. read more

I found an inspection deal on groupon, it was only 15$! The receptionist was sooooo nice! She offered a soda and snacks and the waiting room was really coazy and nice, not to mention they were very fast only took 15 minutes .I definitely recommend taking your car here. I will definitely bring my car back to zaks. I give it 5 stars read more

I've going to Zak's for service on my 1999 VW EVC for a few years now. The service I receive is hands down the best. Recently Zak and his crew went above and beyond. I was in Nashville having mechanical difficulties. I brought my vehicle to a nearby mechanic and he delivered quite a blow... He said my starter had gone and it was going to cost me a whopping $700 to replace. I immediately called Zac to confirm that they had just put a starter in the previous year. I explained to Zak what was happening. He contacted the mechanic in Nashville and miraculously I only needed to replace a cable. A repair that cost me $90 as opposed to $700. Big thanks to everyone at Zaks. I'd have you work on my teeth if you'd do it. read more

Zak's has always been really helpful without being pushy or making me feel like I am being pressured into paying for something I don't really understand. I appreciate the comfortable waiting area with free wifi so I can get work done on my laptop while I'm waiting. read more

The entire staff at Zak's does a great job! This is a hidden Gem in the Nashua area.

JUST AS BAD AS THE DEALERSHIP REPAIR DEPARTMENTS. I brought my car to Zaks as a very good friend of mine recommended Zaks as he knows the owner personally. I called to bring my vehicle in and explained all I needed was to have a new fuel pump control unit programmed which Jake informed me they could get done and it would be about $275 to have done which is a little pricey seeing it's just programming but seeing I didn't have the BMW software had to bite the bullet. When I went to pick up my car the price ended up being $420 as they added on a "diagnosis fee" of $150. I tried to dispute the fee as I was very explicit on the work I wanted done and they wouldn't remove it so I just paid for my car as I needed to get to an appointment. I told my friend who knows the owner and recommended Zaks about this and he spoke to the owner who said he would contact me and I have yet to have received a call to discuss the issue. I would recommend avoiding Zaks as if they are going to nickel and dime friends of friends I can just image what they do to the average person just coming off the street who doesn't know better. On top of all this they part of the diagnosis was to replace the main belt which is a bit funny as I just had it replaced 3 months ago. Obviously their diagnosis they charge $150 isn't thorough and are simply trying to get their customers pay for repairs that don't actually need done. Avoid going to Zaks if you want to save you hard earned money as they aren't any different from the dealerships. read more

He fixed my car cheap with no extra add ons! Thanks!

Ever since Tates closed I have been trying to find somewhere to go. Gave Vulc Tech a shot but it took them four "repairs" to get my car working. Came here and the staff was very friendly and had my car in and out quickly and efficiently. I will definitely be back here! read more

We're so glad we've found Zak's auto! Every time I've been in, I have been so impressed with the service. I initially brought my car to them after bringing it to a chain auto shop to take care of some repair's I had been told I needed. Zak's was upfront and told me some of the things I'd been told needed work at the other shop, were perfectly fine! It saved us time and money, and I love that I know they'll be honest and upfront when working on my car. Would recommend them to anyone! read more

Hands down the best mechanic I have ever had. Fair, dependable, and personable.

I will go there again. The only thing is that they had trouble getting the right radiator for my car. They got it right on the third try. It is true the folks there are very friendly and the prices are the lowest you will find. This is an honest place. Go there if you haven't yet, you will be glad you did. Thanks Zak's! read more

Have not been here more than once so far, but am impressed with the friendly service. Once my husband and I have more work done on our vehicles here I will likely increase my star rating to 5, which means as good as it gets. For now, I'm a fan! And I would recommend Zak's Auto to others, as well. read more

I love it here! I came in with a groupon for a state inspection. They are super friendly, have an awesome waiting room with tv, snacks, coffee etc. they work fast but thorough. I definitely will be back! read more

Had this shop put on my snow tires after all the authorized installers in my area on tirerack seemed suspect - but Zaks had good reviews. The shop and waiting areas are slick, so it wasn't bad waiting while the work was being done. I appreciated that my old tires and wheels were bagged up and put in my car - this was an added bonus. Will be back. read more

A new place for my car and what a find. Best shop I have been to. Zak knows what he is talking about and he knows cars. A great team and great service. Honest and trustworthy is the takeaway from this visit and just what I wanted. Support your small businesses. read more

I was super impressed with my visit/interaction with everyone at Zak's. They were upfront with their pricing, very friendly, and it was the nicest repair shop I've ever been to. I'll definitely be back. read more

ZakAuto has a wonderful waiting room/ laptop bar, wifi and free coffee, snacks, and cold drinks. The two guys taking your order for service were nice too. It's the only auto shop I take my VW, Porsche and Mustang to, for my tuning and services needs. Honest and knowledgeable techs. Also the shop has top of the line road force balancer and computerized wheel alignment system its a plus. I also get full detail every oil change and they keep Motul and Pentosin oil in stock. Its one stop shop for me and still can get work done while I wait. read more

I was initially recommended to Zak's, and have been recommending him since. It was the best decision I made to price check, after receiving a very expensive dealer quote. Zak's is an honest, reasonable, reliable, and thorough auto care facility. The staff is friendly, helpful, and efficient. His shop has many of the amenities of the major dealers, like a comfortable waiting area complete with television and free wifi. He saved me a bundle on one job alone. Zak's is definitely worth a shot. They'll win you over for sure. read more