Find a different place, I think whatever software they are using to determine pricing is somehow borked up. Also, I am not super happy with their work. The Subaru dealership is much cheaper if you have a Subaru. First time I brought in my car, I was having vibrations and wobbles in the front end of my car. It was definitely suspension related, so I brought it in to have a mechanic test drive and inspect the suspension. I work in the same park so it was convenient and I got a 10% discount, I usually try to avoid stealerships when possible and either do work myself or get a smaller independent shop to do the work. I was told there was nothing wrong and paid the $35 diagnostic fee. Issue wasn't fixed, and now my $900 set of tires were now ruined due to uneven wear. So I brought it back to find out there was something wrong. Both lower control arm bushings were completely worn. How the heck did they miss that the first time I brought it in? Needless to say I was very annoyed but paid over $600 for them to be changed. I come to find out Subaru would have done them for $400. I told the Subaru service manager that I had considered replacing the entire control lower control arm by paying $600. He said that would have been a better deal and that the labor to do the bushings is the exact same as replacing the control arm. They have to remove the lower control arm to remove the bushings and reinstall them. The OEM control arm comes with lower ball joint and bushings already installed therefore the labor time should be close to the exact same (2.5 hours). At a rate of $100 an hour that should be $200ish on top of the $600 for parts total of $800. Instead I was quoted over $1100 for that job. I was livid to find this out from Subaru and felt totally ripped off. As they would have replaced the entire lower control arm assembly for about $200 less. I decided this morning due to scheduling issues with Subaru to see if they could do my Spark plugs and a PCV valve while they were working on the engine. I did the spark plugs myself last time, but I was pressed for time and didn't have the tools so I wanted them done by the shop. I was quoted over $486 for 4 spark plugs and a PCV valve + install. Their software told them 2.5 hours for the plugs and 35 minutes for the PCV valve (parts and labor). That is insane... First off, the PCV valve, if being done at the same time as the spark plugs is not an additional half hour of labor... it's right on top of the crankcase super easy takes less than 5 minutes to replace unless it takes them 20 minutes to find the right size socket and change out the spark plug socket on the same ratchet they are using for the spark plugs. I've done it myself for less than $20 on this exact car. The Subaru does use a boxer engine, so the spark plugs are a little trickier to get to than say a honda civic, but the new '14+ forester have the spark plugs easily accessible with the proper extension right on the sides of the engine. The spark plugs are iridium which is more expensive but the dealer charges $85 for 4 new ones, the PCV valve is roughly $15 (Give or take a little). I see very little reason why I would be charged as though it's a whole new job rather than doing it while doing the plugs. Most shops wouldn't charge for the labor on such a thing. I left immmediately and went to Subaru right next door. You know what it cost to change 4 spark plugs and a PCV valve WITH parts and labor? $300... which is right on the dot of what I thought it would cost. They only charged me for the PCV valve and not the labor to install it. They simply did it while they changed the plugs which I payed for. They estimated it takes 1.5 hour of labor not 3 hours as Zaks seemed to charge (2.5 for plugs and 35 for PCV valve). It can be done by either removing the battery and air filter to get to the coil packs for each cylinder, takes 15 minutes, or if you have the right extensions and smaller hands it can be done without removing any of those components. I really honestly don't know how they come up with these prices for such services. It seems that they estimate jobs take them a lot longer than it should take any reasonable mechanic with the proper tools to do. Heck, I should have listened to my first experience with them and not given a second change. Even in the first experience after they fixed my lower control arms I was informed of a exhaust manifold leak which they discovered while inspecting my car. It turned out not to be the manifiold, but instead my catalytic converter was leaking behind the shield. Rather than spend any time looking up whether I had any options to get it fixed cheaper or if there were other options to check I was told it's roughly an $1800 job. Again, I went over to Subaru and It was done 100% free by Subaru because catalytic converters on PZE cars are warrantied to 150k miles, which they were suprised that Zak's Auto was not aware of or didn't mention it. read more

OUTSTANDING SERVICE! I found this shop on Yelp and decided to visit it to gauge their ability to service my BMW M3. On entry into the lobby, I was greeted promptly by 1 of the service writers as well as the living room like waiting area (comfy couch, big screen TV, fully stocked fridge, and homemade cookies)! The service writer took me for a tour of the garage area. Here I saw all newer equipment including approximately 12 2 post lifts, brand lazer new wheel alignment station, auto detailing corner, and a great sound system... Zak must like speakers, lol. This equipment, along with several Porsches, made me comfortable to book an appointment for new tires and alignment. Due to my work travels, it took me nearly 2 weeks and 3 reschedules to get back to Zak's. These guys were FANTASTIC as they stayed late to accommodate me. I can't tell you how great full I was for them to work around my hectic schedule! This good gesture was the icing on the cake to Zak's becoming my "go to" shop for my vehicles. Not only will my car be looked after by techs who are passionate about cars, but I'll get to enjoy the living room, lol! Thank you Zak's Auto! read more

I don't know if Zak's will ultimately succeed in solving my BMW E39 Touring suspension dilemma, but I am compelled to say that my initial experience with this facility was, well... shocking! I spent probably an hour +/- with Jake, the "service advisor" and he was fully invested in understanding my needs. I went there to inquire about Air Lift air suspensions and I literally gave him the opportunity to "sell me" me on thousands of dollars of custom suspension components but rather than merrily lead me down that path, he simply said "There must be a more cost effective way to address your needs..." and went about researching alternatives on line and making phone calls in search of a much less expensive and simpler method of meeting my goals! At 64 yo, a bonafide track junkie (Porsche and BMW racing) and 3 million miles of driving, I have NEVER seen someone as focused, attentive and straight forward, who chose to help me find a solution rather than take the possibly easy path to a big fat sale. I have told, and will continue to tell, all my car enthusiast friends about this experience. It was refreshing! read more

I've know Zack for about 10 years. As soon as my cars come off factory warranty. Zak's is one the only places I will go. Most people don't know he's A Porsche / Audi Master tech, he's equally at home with Any of the BMW's I've had him repair. when your late model European car such like an Audi, Porsche, BMW etc.. and it's off warranty give the place a shot you'll be saving 30% or more over dealer prices and getting then same expertise and attention to detail with lunch money left in your bank account. On my daily commute I drive over a 110 miles a day to work and a well kept vehicle crucial for my job. If Zack recommends A repair or replacement parts on one of my vehicles, I never second guess it because he will show why the repair is required. I never want to be that guy on the side of the road you ? Don't neglect your car its not worth your safety, to put off brake job or wheel bearing or tires to save some money. Jay in Nashua NH read more

First I must say if there was a way to give more stars and 10's across the board I would. I have the biggest respect for Zaks Auto. This will be long but, I have to share the evolution of the relationship. I called into Zaks auto looking for someone to work on my Audi TT. I spoke with Kristy from her initial greeting, talking about the business, our pets, Zak's background. I was pretty much hooked. Note*** I still had not come in for service yet. Once in I met Fisher (the dog) and was in love. The environment is very welcoming and everyone just goes out of their way to make you feel welcome. From this point Zaks Auto has worked on my Audi TT Audi S4 Audi S5 BMW M5 Scheduling my 335i Xdrive If I could get more vehicles for them to work on I would :) As long as Zaks Auto is here I am a lifer and will take my cars no where else. Mark read more

I have owned and driven cars for 30 years and Zak's Auto is the best shop I have ever been to in my life. Their prices are fair, they stand by their work, and they have coupons and will give you a great deal on the work you need done. If you want to buy parts, tires, whatever online for a better deal, Zaks is happy to install them for you. They have helped me keep my 12 year-old car running like brand new for 4 years now. This is NOT your normal car repair shop. The place is clean. There are upholstered sofas in the waiting area, with a 42' flat screen TV, free wifi, and a cookie jar on the coffee table. Did I say coffee? Howabout a Keurig machine? And fresh half+half in the full size fridge in the kitchen. Yes- a car repair shop with a kitchen! And a real, clean, bathroom, too. Getting your car fixed has never been so good. read more

I am beyond impressed with the work and customer services at Zaks Auto. I recently took my daughters car there for inspection. They couldn't pass it because of an exhaust part. Not only did they call around looking for one which was extremely expensive, but they found a custom exhaust shop to do it for FAR cheaper. Unbelievable. Thank you, Dan, for all the work and thank you Christie for being so helpful, wonderful and happy on the phone. We will be returning with the rest of the family fleet. It's so nice to have honest, helpful mechanics right in the next town over. I will also be recommended you to everyone I know. read more

I can't speak highly enough about Zak's. I bring my car's there for repairs, diagnostics and inspections. Their rates are very competitive. Most importantly, the staff (both mechanics and office people) are absolutely 100 percent honest and are committed to making you aware and comfortable with the work that need to be done. Also, I enjoy doing some of the maintenance on my car. Last time I was in for an inspection, their mechanic was more than willing to give me advice on how to fix a stuck caliper on my own. Its hard to find a garage with people like that and I can't speak highly enough about the establishment. read more

I went there for my old so beloved Audi 4 2001. They are competent and know what they are doing. Which is what I wanted as an European car owner. Their prices are not abusive and the quality is here, so it is a very smart decision to give your car there. I took a bit of luxury by asking different questions, and asked to be shown repairs and all, because I love to know and understand everything, even with my car. And the staff (Jake, i think) was awesome, explained me everything, showed me. great staff. Oh, and as a plus...their lounge area is the best! read more

All 4 of our vehicles are serviced at Zak's and we couldn't be happier. Everyone there is extremely nice and very knowledgeable. We always get a courtesy call to confirm work that needs to be done; prior to beginning. Their prices for service; are better than we've found anywhere else. We have recommended Zak's to family and friends alike; they have more than earned the trust. We are always treated like an extension of their family and have never been happier than with Zak's. Try them and you will never be disappointed. read more

It's good to know there are mechanics you can trust! Being a woman you feel like they could take advantage of you. It's not that way here! They are friendly, and very honest and trustworthy! The waiting room is clean with coffee, snacks and a TV. No grease on the furniture. The receptionist is friendly and helpful! They did a great job at a fair price and will talk to you honestly about what should be done. You can trust them. I won't take my car anywhere else! So glad I found them! Best mechanics around. read more

I was referred to Zak's Auto when I was looking to have a suspension lift installed on my Tacoma. I'm really grateful for that referral, because I now have a go-to mechanic for all of my service and maintenance. I'll bring my truck and other vehicles there going forward. Friendliest staff and knowledgeable crew. I've dropped my truck for service, and waited for shorter appointments. The waiting area is comfortable and home-y with couches, TV and WiFi and fresh-baked cookies! read more

They fixed my older Chevy Heavy Duty truck. I went to another business and that business quoted to have my whole exhaust replaced when I already had a flow master dual exhaust and just needed a tailpipe welded on. Once I able to see that Zak's was out to help the customer and quoted just to weld on a piece of $5.00 pipe for an hour of labor I immediately gave him more work to quote on my truck. I have a 99 Chevy k 2500 that sounds awesome and drives like a brand new truck. read more

Brought my son's truck in twice for two separate issues and would definitely recommend Zak's Auto! A professional and very friendly staff, comfortable waiting area (Couch, T.V., and homemade cookies) and great service. Both times they took his truck in right away and fixed it by days end. Communication was excellent, parts prices were more than reasonable and service was top knotch! I would highly recommend Zak's. Finally, a trustworthy mechanic! read more

I bought a groupon for a car inspection. No problem using it. They told me to come right in when I called and took my car right away. Staff was very friendly and accommodating. There was a nice little living room complete with tv and loads of snacks and drinks to keep me and my 2 yr old entertained. They even did research and price shopped tires for me! I was pleasantly surprised and will be bringing all my future car needs here! Great experience! read more

Can I just say... Awesome!!loved the homie feel of the waiting room. Very helpful to have snacks, toys, and a t.v. when you're waiting with your toddler! The service was fast and everyone was very kind! It was amazing to not pay a huge chuck of cash for a synthetic oil change, not to mention there 10$ off an oil change check in! Will definitely be going there again and bring out other vehicles! Awesome service and great team!! read more

I needed brake pads and rotors and the Honda dealer wanted to charge me about $100 more than Zak's did. Plus with a first time customer coupon from their website I saved even more. They got me in the same day that I called and the service was fast and friendly. VERY satisfied customer and will continue to support them. The best part - I'm only a mile away, so I can walk home when having service done! read more

Had my '87 Porsche 911 worked on today. The guys at Zaks Auto took extreme care of my car. Did an amazing job and was done in a timely fashion. I drove 140 miles from Barre, VT to get work done here. Its worth the drive bowing my car is cared for. I will be back! Their new building and waiting area are first class. Job well done with the new space.... Thanks for the great service! read more

So happy with the service I received at Zak's! They are honest and trustworthy and super friendly! They ended up saving me a bunch of money for only charging me for the work that they had to do, despite the original quote. Most repair shops would not have been so honest! I don't know anything about cars but I am confident they are not taking advantage of me. Definitely will be back! read more