I purchased a pair of Falken Tires for my Mercedes in March. I know they're not the best tires but it's the same brand that is on the back of the car and I wanted them to match. The Service Advisor, Dale, agreed they aren't the best but he said they'll be fine for a couple years. They offered to do an alignment (among other services) but I turned them down saying I would have the alignment done at a certified Mercedes place. This is my first Mercedes so I'm learning alot about repairs. Anyway, yesterday, 2 months plus 8 days from tire purchase I'm having some other work done on my car at the Mercedes mechanic place and they said they can't do an alignment because the front tires are bad. The mechanic said they are defective out of round tires and have a radial tire pull. I thought no problem, these are brand new tires I'll just have them replaced. You know, things happen. At the time I thought no big deal, nobody's fault, just bad tires and thankfully I can get them replaced right down the road where I bought them. This was the response I was expecting: I'm sorry you've had this bad experience. I'll replace them. Thanks for your business. Well think again. The service advisor/manager Dale was unbelievably rude, said this was driver error, concentrated on flat spots on the tires instead of the fact that the tires were out of round with the radial pull. He was sooo rude, arrogant, extremely out of line, and then lied to my mechanic saying that I said I slammed on the brakes and caused flat spots. It was such a bad experience that I wouldn't go back there if they were giving away tires. He's like a psychopath, or maybe he hates women but whatever his issue is he clearly has had no customer service training. At one point he finally said very sarcastically "oh that's right, the customer's always right" - CLEARLY they don't get that type of training here. I asked him so many times to just change the tires and let me get out of there and he kept pulling me into arguments. He told me it would take 2 hours to replace the tires (anything to make it more inconvenient for me) and so I left to go wait at a restaurant next door. He even called me and wanted to get into another argument to prove his point. I was like PLEASE just replace the tires and leave me alone. For gawd's sake!! It was unbelievable. At one point I was so frustrated I thought I was going to have a stroke. And he did all this in front of other customers. Both my mechanic and husband are worried that he may have done something to sabotage the car based on his behavior I wouldn't put it past him. My mechanic even suggested to cut my losses and get out of there before he replaced the tires (which I did not do). This is a scary individual and a scary place. I would guess these positive comments are from his friends. read more
