No one else I would take my 34 ford three window coup to. Honest and trustworthy. Gaz will not give it back to you until it is done right and the job is complete. He needs to be satisfied himself. Live your life Gaz read more

The gentleman who helped me at the end was nice, but I think over all customer service needs and improvement. People were waiting and weren't greeted. The one woman just sat on her phone while a line formed. I think "hello, someone will be with you in a moment" goes a long way. I brought my car in for a routine inspection and left paying $501. When they called about the coolant they said it needed flushed they quoted me about $130 something but didn't mention it would be $500 or I wouldn't have approved it. I figured with a routine inspection averaging no more than $90 that would be fine. I go to pick up my car to get slapped with a $501 bill. After reviewing my itemized receipt, I believe some things were unnecessarily added. Most places I've taken it send a text or an email to ask you to approve the price. I will not be back, consider what if the client didn't have the money? I have gotten this car inspected at various places and dealerships and never questioned the pricing. This is the most I've paid for such minimal work. Better off taking it to the dealer next time. read more

They over charged me and would not return my phone calls. I would not suggest using them. There service is horrible. They don't deserve one star. I had to take action with my credit card company. read more

I scheduled an "appointment" to get my car inspected. Dropped my car off at 830 am. Walked inside to hand the keys over and the customer service I received from Ericka Schwarz was absolutely terrible! No greeting, no "how can I help you?" I felt like I was invisible. Fast forward to 1:30 pm when I received a phone from her explaining to me that my fog light wire needed to be replaced and that my car should be good to go soon. I headed back there around 2:30 pm and waited around for about an hour. Head inside at 3:30 pm to ask how much longer it'll be and was told that he was finishing up the wiring and she would call me when it was complete. Sat in my car outside tires plus until 6pm watching Josue the mechanic spend more time sitting on his butt and smoking his vape than servicing vehicles. Went back inside to figure out what the delay was and was told Josue was having issues with the wiring and the car would have to be held overnight. Ericka Schwarz lied and said they had to order the wiring and it had just arrived around 5 pm. Spent most of my day there for them to tell me that I failed the inspection. There is zero organization at this tires plus location! I highly DO NOT recommend getting your car serviced here read more

They do a good job overall, easy to set up an appointment, recommend required service. Been a customer for at least 10 years. read more

Tires Plus - Tires Near Me - Berwyn, Pennsylvania

Brought in One new rim for right front and brought 2 tires for Volvo S80. My new wheel was mounted with new tire and my Other wheel had new tire mounted That night the good wheel n.p. Entire life if car. Was loosing 20 psi every 8 hrs. Took it back the showed where they separated the rims seem right at the rim joint... not interested in any resolve. I put in a fact of damage on the service servey and the Exton Area Mgr emailed me that there was s negative outcome but didn't get info from me as to wjatcthe problem was.? ( I entered a Very detailed description of the oddly Obvious damage by mounting machine. After my info/feedback was received... i was ghosted and avoided ever since. Pa Attorney Generals Consumer affairs is interested in the case as the no longer make this wheel and it $650 Refurbished read more

I had four tires placed on my wife's car. Two months later the back tire blew out. I brought it in and they replaced it and one week later the same tire blew out. I took the car to the dealership and there was nothing wrong with the rim. I requested a refund and was told that the Subaru dealership took me for a ride, that's a quote, and that most tires that blow out are the right rear because when you turn, that's what hits the curve or, whatever else. I guess this just assumes we wouldn't notice smashing into a curve with giant tires on an SUV hard enough to blow out the same tire......twice....really? I guess if he thinks I'm stupid enough to shop there I'm stupid enough to believe that story. This place has a poor reputation that is clearly well-deserved. Poor workmanship, combined with poor customer service. Save yourself, money and safety, do not get your tires, or anything else, here. read more

the service sucked I had reservation about it but my car was over heating and it was closest. I had to take my car back three times. everything I went there was a dissatified custimer. all prices are quoted over 900 dollars. This time I filed my complaint to the Attorney General if enough of use so that they must stop over charging and fixing people cars correctly. they want me to bring it back I don't think so I want my money back and someone else can fix it properly. The worst! save your money please. read more

They showed appointment times online which are not actually available. Not helpful when trying to deal with a leaky tire. Thanks for wasting my time! read more

I very very impressed with my experience with Tires Plus in Berwyn. I made a same day appointment. I was running late and they were very accommodating. They were able to get me a new tire & reshape my wheel in no time. Price was also very reasonable! And the place was very clean! I will be going back in the future. read more

Excessive prices on parts- get quotes elsewhere first. I was charged $1000+ for a series of mostly small repairs that cost me under $300 and a couple of hours in total to do myself . After reviewing their billing, I discovered that a single part on the original receipt was $100 more than my entire DIY project- I'm not familiar with repair shop billing but I'd imagine they'd be able to source parts at a cheaper price than myself. In total, the bill seemed excessive considering that most of the cost was allocated towards the parts. Service was timely and customer service was good though so I'll have to give them an average rating. read more

One of the worst customer service experiences I have dealt with. told by the woman on the phone to bring the car over ANY time after 7 am, and showed up at 9. The "gentleman" at the counter was the rudest and most sarcastic employee we have dealt with. An "I'm sorry they told you that, but it was an appt at 7, and I'm not sure we will be able to get you in" goes a lot further than the attitude and anger he expressed. Interestingly I called BMW and the were extremely friendly and actually took the car immediately! (With no appointment!). Haha. No longer going to be heading here for anything, and I will make sure friends and family do the same. read more

I have no time for businesses that accept online reservations for service and then don't honor them. Get your act together or at least have the decency to remove the online appointment link from your website. You screwed me over real good this week Tires Plus and I won't forget it read more

I brought my vehicle in for new rear break pads. After review the associate told me I needed what essentially was a break overall, to include rotors, pistons calipers, break line cleaning/replacement. Totalling $1050.00 I asked to see the issues, when reviewed I did not see a need that would recommend all of the above items, and just asked oif they would replace the break pads. The associate stated that if I did not get everything completed they would not warranty the work they performed. Under duress, I agreed that they wouldn't warranty the work. Instead I asked for a price. He stated $145 but then changed that to $169.00 after I accepted the $145 Feeling something unprofessional, I relunctantly agreed to the $169.00 we spoke about their being a coupon for an $18.99 oil change and $40.00 coupon for the break pads that included free inspection of the breaks. After the vehicle was ready, The bill jumped to $267 when asked why. They said there was a shop fee of $25.00 plus the break inspection fee plus the oil change was $50 something dollars. I explained and showed the coupon for $18.99 oil change and the free inspection under the coupon. I also explained that at no time was I informed there was a $25 shop fee. Nor was their any signage that stated this fee. The associates stated that I couldn't have my car back if I didn't pay. So I said fine, lets call the police. Finally they agreed to waive the fees. I fear that others will be swindled as I nearly did. read more

Home of the upsell! No matter why you go to Tires Plus, they will try to add to the list of repairs you need. The guy who does your paperwork is trained in the art of up-selling (a sales strategy where the seller will provide opportunities to purchase related products or services, often for the sole purpose of making a larger sale). Need a battery? No you "need a battery, new cables and a new alternator." Need new tires? No you "need new tires, a wheel alignment, and lubrication." I used to take my car here for PA state inspection (which is a rip-off to begin with; how does checking that the gas cap is tight qualify as a $50 emissions inspection?). First year I didn't pass due to a burned out bulb that illuminates the license plate. So that added $40 to the inspection tab. Who knew it takes 45 minutes to replace a bulb?! The next year, I didn't pass, -due to a burned out bulb that illuminates the license plate. Another $40. At least they could have dreamed up another reason for not passing; these guys are shifty AND lazy. So the third year I decided to have some fun. Just as the guy was getting ready to tell me I didn't pass yet again, I interrupted him and said," Let me guess, I need a bulb replaced that illuminates the license plate." The guy turned ashen, stuttered and managed, "uh, no, you (pregnant pause) passed." It's bad enough that you have to pay $70-90 every year to subsidize auto repair shops in PA. Why let Tires Plus screw you out of another $40-60 dollars on bulbs their technicians say are burnt out (they must keep drawers of burnt out bulbs to swap just for inspections). And if you go in for any repair, they are ready to pad the bill with questionable additional repairs. Drive on by! read more

Although I have confidence in the management and work at this TiresPlus, I am disappointed with the sneaky fees added, undisclosed till the final bill is presented. I had an alignment done for an advertised price of $79.99, when I got the car back there was an additional $5.60 listed for Shop Supplies. When I asked, I was told it was in the "Fine Print". It isn't the amount so much as it is the failure to clearly disclose the price to the customer. This is less than honest: to advertise a price, then be told to be sure to check the fine print for additional fees we will sneak in. This is an openness and integrity issue. Advertise the TRUE PRICE TiresPlus! Where is your integrity. ...When I go to a restaurant, I'm not charged a supply charge for napkins and condiments. So, I don't understand why you charge for the shop's rags and chemicals. read more

As an update the Corporate office reached out to me and were quite concerned. The promised to address the customer service issues and website in the future and also offered to make things right. Mistakes happen, its how you address them that matters and I have to say that Tires Plus did the right thing. read more

It's been a few years since I last reviewed the service here, but Bob is still doing a great job! I am a little bit sad to be moving out of the area - you just don't get customer service like this everywhere! read more

I had a terrible experience with a former tech at this location in 2015. Since then, my opinion of Tires Plus Berwyn has been dramatically altered by the kindness and candor of their front-man Bob. He deals well with a very stressful position. I have overheard him dealing with some very difficult people, and his patience and ability to communicate problems is truly commendable. I still get a bit frustrated by the price of an oil change, but I suppose they are on par with just about any mechanic on the main line. I would recommend this place to anyone looking for standard auto care. read more

I've been a long-time customer at this location. My last visit will be just that, my last visit. I have a family with five cars, and we all have used this Tires Plus at one time or another. I waited at the desk for a few minutes while the phone rang for just as long. When Donnie arrived he picked up the phone and said hold. He asked me my name which I told him, he then said insurance and registration, I have always left it in the glove compartment. He replied get it, I said excuse me he said again very abruptly, get it. I have never been treated the way I was treated this morning. Donnie who was working the desk was very rude impatient and cocky. When I questioned him about his rudeness and cockiness he said he was just getting back from vacation. When I asked him how long he's been with Tires Plus he asked me how long I've been coming. To be honest I've been coming longer than six years, which is what he blurted out, and I've never met with him before and now I never will again at this location. I have a family with five cars, you just lost that business. I will tell friends and family about the treatment from from this location. I'm a very loyal customer to businesses that treat customers like they should be treated. read more

I shopped around online for tires and settled on Tires Plus due to price and Saturday hours. I made the appt online for tires and an oil change for a Saturday at 8am and clicked the box to wait with my car while the work was done. I got a call from Ed to confirm my appointment...but he didn't seem to know what time, what the appt was for or if I was waiting with the vehicle. Ok, so maybe their online appt system isn't so great... I got there at 7:50am for my 8am appt and found that they only had me coming in for an oil change, not tires. We got the tires straightened out and I sat down to wait. Online I'd seen a 59 minute guarantee for tires and 30 mins for an oil change, so I'd assumed that I'd be there for 1.5hrs. 1 hour and 40 mins later I asked how much longer it would be and was told 20 mins. I inquired about the 59 minute and 30 minute guarantees and was told that neither would apply to me. The 59 minute tire guarantee was negated because I'd also added an oil change and the 30 minute oil change didn't apply because my SUV took more than 5 quarts of oil. According to manager Rob, it takes longer for my oil change because there's more oil to drain out. I said ok and that I'd accept another 5 minutes for the extra oil (ridiculous excuse!) but otherwise there was no good reason for the delay. He was pretty annoyed with me but offered $10 off my oil change (which as it turned out was going to be $45 which is outrageous). I went and sat down and 5 minutes later he said that he'd give me the oil change for free. It ended up taking 2 hours and 15 minutes for new tires and an oil change. Totally unacceptable for a place that advertises time guarantees for both services. Plus, when I got home I found that all 4 tires had different pressure in them! I appreciate the free oil change but won't be returning for other services nor will I recommend tires plus to others. Next time I'll stick with the online Tire Rack (which would have been about the same price). read more

The guys at Tires Plus were fantastic. I dropped my car off for an oil change on a busy Saturday afternoon (without an appointment) and they were super friendly and helpful. Not only did they have super cheap rates ($20 fo the oil change), but they also rotated the tires and filled them, checked and refilled all the car's fluids totally for free! No extra hidden costs or additions to the bill, and my car was ready really quickly. I'll definitely go back here next time I need regular maintenance! read more

Buyer beware. I purchased a set of tires a year ago that was to provide a 60k life span. I have my tires rotated and always kept them within the guidelines of the recommended inflation PSI. I brought my car in too have a slow leak taken care of, tires rotated, and the alignment looked at (purchased a lifetime alignment of the automobile). I received a call from the Asst. Manager informing that I needed new back tires (usually the front wears faster due to the weight). I put 23k miles on tires that are good for 60k. They would not cover these under warranty and explained that it was due to over inflation because the middle of the tread was worn. I am reasonable and would accept this if I got more than 38% of the use of the tires. This is a perfect example of paying for services that sounds great but when you go to utilize the warranties there is some excuse to come along. This allowed Tires Plus to dodge faulty products and provide poor customer service. Thanks Tires Plus- I appreciate it. You will never see me again and if you are a consumer considering doing business with this organization I would think twice. read more

Great place! I brought my car because a symbol lit up in the dashboard.... the person at Tires Plus took the time to check the tires and advise me on the issue. Very professional and helpful!! read more

I have dealt with this particular location for Tires Plus in Berwyn since 2014 when I lived in Radnor. I am shocked at some of the reviews especially regarding upselling and additional fees. I have never had this issue with them and I almost have to beg them to take my money, lol! I always have to wait for my car as it's not easy for me to get around and they have always been superfast. Plus the guy manning the front desk always is polite and informative. I have gone to them for something simple like checking my tire pressure (they found nails several times) and no matter how often I came in they always accommodated me. They even helped me apply for a Tire Plus credit card right there on the spot and did it with no pressure whatsoever. Even though I live in Philly now I still come to this location as I trust them to give me the best deal for my money and never have I ever felt pressure to purchase products or services not required, even when I ask them are they sure I don't need this or that. I don't know what else to say other than I will continue to use this location as excellent customer service is extremely important to me and is becoming harder and harder to find. read more

Tires Plus they will misdiagnose your car and overcharge you. Let me start off by saying I have never written a Yelp review, but ethically I feel responsible because I am concerned about the Berwyn Tires Plus, to the point where other people considering using their service should be made aware of the experience I had there. I have a 2012 Hyundai Elantra and the check engine light turned on so I had them run some diagnostics. They told me that all 4 of my spark plugs and the coils completely went and would need to be replaced. They told me I had uranium spark plugs and quoted me at $69 a piece totaling $416 with labor and they also told me this wouldn't be covered under Hyundai's warranty (there is only 44,000 miles on my car). They told me I should do a fuel system tuneup and flush the system. They correctly diagnosed issues with my breaks and quoted the breaks at $175 (so that was reasonable). However, the total that they came up with was $970!!!! I called Hyundai and had them check out the spark plugs and they called me back telling me that the issue has absolutely nothing to do with the spark plugs, I have platinum spark plugs (not uranium - the Hyundai guy laughed and said the most expensive spark plugs he has ever seen run $18, not $69) and they are completely fine, and it had to do with an issue Hyundai cars were experiencing that they will replace under warranty. I called Tires Plus with my concerns and honestly, I feel as though they were trying to take advantange of me. I am not someone who knows cars, but I am smart enough to get a second opinion. If you use there service, always get a second opinion, but avoid using their service at all costs. read more

Went to Tires Plus in Berwyn with a bad run-flat tire and no appointment. The technician called around until he found a place with my exact (rare) tire. He filled my tire up with air to keep me going and said he'd call me this afternoon when the tire was delivered and he'd put it on my car today. The price was reasonable and the experience was pleasant! read more

I have been here twice and after the first time, I said to myself that I would never go back. I should have listened to myself. The managers seem ok but their workshop staff are as incompetent as you get. I assumed that a tire shop would know how to balance a tire. I was wrong. They told me my wheel was bent which was inconceivable as it was fine just before they got their hands on it. Turns out they do not know how to balance a tire as I took the car to the dealer and they fixed what Tires Plus screwed up. My mechanic tells me that 9 out of 10 times they have to send a car over there, they end up having to make an insurance claim on the damage these guys do. read more

Just needed an oil change... but needed one on a Sunday before a road trip. I read the Yelp reviews but Tires Plus was the only place I called that was open and able to accommodate my last-minute request so I thought I would give them a try. The sales person was friendly and accommodating and the tech was efficient. No upsells and no surprises. Only 4 stars because my experience with them was fairly limited. However, I would definitely go back. read more

Good service, honest prices, and they never try to up-sell me. Also, no mansplaining, which I appreciate. Happy with this place and I'll be taking my car back! read more

I went to tires plus to put my summer tires on my 20 in rimes. Upon receiving the mounted wheels back from tires plus I noticed scratches on all 4 rims. Equal in shape and shape they were located In the same area of each rim. Tires plus did refurbish them but this is a hassle no customer should have to go through for such a simple job. All the while customer service was beyond poor. Not helpful and condescending. I'd rather pay the bmw dealership more to do a good job. read more

Been doing business with this store for a couple of years. Honest and good quality work, at a fraction of the dealer cost. Knowledgeable and helpful staff. Vehicle received when promised. I think it's also important to know your car and some of the basic maintenance requirements. Not deferring maintenance on your vehicle and understanding some of its needs will go a long way in knowing what to expect in maintaining a vehicle. read more

These guys are crooks. Don't take your car to them. As the review before this said, they will upsell you on everything and give you prices that are outrageous. I took my car to these guys and because i was in a rush I had them change my tires (they had gone bad). I had told myself that I will never take my car to them again, but alas I am a sucker for punishment and I took my car to them again for state inspection. I figured my car has new brakes that were done 3 months ago and a service 2 months ago, so they can't really screw this up. Well guess what, according to Tireplus, I have to get new brakes, a completely bogus claim on there part. I am taking my car back to my regular guy and never, ever taking it to tireplus again. Be very careful about taking your car to these guys, they are cheats and will quote you rates that don't make any sense. read more