This company is amazing. The couple that owns it are the sweetest and very attentive to your needs…read more We have used them at least 3 times to fix our vehicles for things we couldn't handle. They will tell you straight up what the problem is after diagnostics. They won't sell you stuff that isn't actually wrong with it like other places. They give you timelines of when to expect it but in all occasions they have always completed earlier. They will always be our go to for vehicle repairs. They are a genuine couple and I recommend them a million percent. You won't regret it.

David was extremely friendly. He sat aside a current job to pickup our vehicle and look at it…read more He offered excellent customer service and gave us honest answers. We asked our questions and he answered them exact and didn't hesitate to be honest. I appreciate the honesty and integrity that was used in our needs there.

Took my 2017 F-150 in for unknown issue. Describe it. They drove it. Said it needed a certain…read moreservice. They were correct and fixed in less than a day. Transmission work is always scary for me because you can really get soaked. They were honest and accurate. Fast and friendly.

My name is Howard Vanover, i was able to bring my car in, and have everything i needed done to my…read moretransmission done with swiftness and cost effectiveness. Stuart and his employees were super professional. honestly the only people i would want to work on any of my vehicles and my family's vehicles. Thank you Stuart.

Polite and trustworthy. Very thoughtful and thorough!…read more Thank you, Chip and Amanda Holder

Quality Service. Great price. Occasionally has specials for teachers or single moms…read more Gives back to the community.

We were recommended to his shop by a friend, We took our vehicle to his shop for a heater core…read morereplacement. We were quoted a fair price and was told that it would take a day to finish. We dropped it off at 10:00 a.m. and when we called the next morning to pick up the vehicle the vehicle was not done. With it not being done we had to incur another day on the rental car. When we finally got to pick up our car he was still working on it and it was not done so we had to wait an additional hour at his shop. When we picked up our vehicle it was extremely dirty and wet from the heater core backflowing inside our vehicle. Our belongs from our dashboard glove box and our middle console were thrown around our vehicle in which they got dirty and wet. We had to call and message him to let him know that the glove box light was on constantly and the glove box was loose. Also our A/C unit was not blowing air out of the vent on the middle passenger side. We took it back to his shop for him to fix it however he fixed the glove box but broke the shut off switch to the a/c vent and now the vent blows air but we can not close it because he broke the lever that closes it. Our dashboard is loose and our cruise control doesn't work. We made him aware of the issues by text and voicemail message but it is very hard to get ahold of him.

If I could leave 100 stars I would. Jake answered my inquiry within an hour, came to my home a…read morecouple of hours later, diagnosed the issue and set up repair for the next day. Amazing service. Within one hour he had replaced the coils on my car and had it run perfectly. I will definitely call him again if I need any other services!

Our family was on a road trip from California to Florida when our truck suddenly started idling…read morerough on the way to our next stop. We were incredibly fortunate to find Gerald Henson Automotive. Larry and his team worked tirelessly to diagnose and repair the problem so we could safely get back on the road. From the moment we arrived, they treated us with kindness and professionalism. Their communication was outstanding, they kept us informed every step of the way, explained everything clearly, and made what could have been a very stressful situation much easier. Not only are they extremely knowledgeable, but their prices were also very fair and honest. It's hard to find a shop you can truly trust, especially when you're traveling far from home, and Gerald Henson Automotive exceeded every expectation. We are beyond grateful for Larry and his team. If you're looking for friendly service, expert mechanics, honest pricing, and people who genuinely care about their customers, this is the place to go. I would recommend Gerald Henson Automotive 100% without hesitation. Thank you for getting our family safely back on the road! -The Garcia's

Took my F150 in for a grinding noise. They quickly diagnosed the issue and fixed it for a…read morereasonable price.

Work has always been great.Cost in line very pleased.When in town he has always did my work in…read moretimely manner. This is my go to shop for veichle repair.

When we relocated to Pensacola both of our vehicles were being shipped from Hawaii. In the meantime…read morewe researched a repair shop on the Gulf Coast. Luckily we found Gary Sapp Automotive on Pine Forest Road. Dolly and Doug were extremely helpful to us newcomers. Since our arrival of our cars we had several minor and major repairs done. The pricing were upfront with no hidden charges. The repairs were done in a very reasonable timeframe. We feel very fortunate to have found an amazing place in our neighborhood.

I went there with my 2010 Chevy truck to replace front passenger window motor. About 40 minutes…read moreafter they took the truck back, they told me it just needed a new window switch, i said OK, great. When they finished, and with military discount, i was charged $470 plus ( dont remember the exact figure). Wouldn't have been so irritated if I hadn't replaced all of the other window switches myself at home, 4 weeks later, for $80 in parts, and 20 minutes time. UPDATE: Gary Sapp Automotive contacted me, apologized, and informed me that they fired a worker who was double-charging for labor. They refunded the miscarriage. Thank you!

Scammer 11k for a motor? And we are broke down side of interstate stranded…read moreOn a holiday when they are closed

The shop charged me for a lot of work...had to go back and get them to redo it..they never put in…read moreall the parts I got charged for...very sleazy

It was such a horrible day for me. My car broke down, I was…read morestranded. I called American Auto.Friends of mine use this shop for their auto repairs,they even call the Shop Foreman by his first name,Jeff. Thanks to God,he was the one who answered my phone call. Right away a wrecker was sent to pick up myself and my car. Jeff fixed my car quickly and expertly. I was pleased,very pleased with the expert service and the cost,so inexpensive. Thanks to American Auto!

Up front shop and been honest with us over the years. Listens to what we have to say. Reasonably…read morepriced. They don't try and push anything additional on you but fix the problem.

I used Vannoy's more than 10 years ago and had a horrible experience, so I hadn't been back--until…read morerecently. I developed a bubble in the sidewall of one of my tires, and the Vannoy's location on 9 Mile Road near I-10 was the closest shop. I called and spoke with Mindy, explained what I needed, and she quickly gave me several options. I chose a tire they had in stock and headed over. They replaced the tire, completed a vehicle inspection, and pointed out a few deficiencies--which is pretty standard these days. They provided a price for each repair, but there was no pressure or aggressive upselling. Fast-forward a few weeks: I needed tires mounted on my son's vehicle and the TPMS sensors transferred, and I decided to return to Vannoy's. I received the same great service from Mindy and watched her treat every customer with the same patience and professionalism. At one point, she took a call from what I assume was an unhappy customer regarding work completed under the shop's previous ownership--something neither Mindy nor the current team had been involved with. The way she handled the conversation deserves special recognition. She clearly explained the ownership change, made no promises or excuses, and still went above and beyond. She offered to contact former team members to see whether they remembered the work and promised to personally follow up with management to determine whether anything could be done. If you've read this far, it's probably no surprise that I recommend Vannoy's on 9 Mile Road at I-10--but even more so, I recommend asking for Mindy. She completely changed my perception of the business.

The service was excellent. The price was on point and they repaired my vehicle's brakes, rotors…read moresensors in a timely matter