Leroy then Steve at Professional Automotive helped us out in a big way by getting a starter put on…read moreour car before we finished vacation and had to make the 400 mile trip back home. I called about 8:15am on this Friday and was told they could get it done if I could get the car to them. Thankfully it cranked to get me there and get it done they did. They did the work as I waited with the parts delivery being the only hold up. I was back on the road a little after 11:30 and all was well. The quality of car care was very good and made shorter work of the job than the YouTube crowd. I would highly recommend Professional Automotive. As for pricing I was not put off in the least with the price for the work as I was given all that I asked for on very short notice.

Took my husband's Mountaineer there because I read the ratings on Yelp. After several months of…read morehearing that either his mechanics had CoVid or he was hiring new staff they still hadn't done a diagnostic on the SUV. Every time we called if we could actually get someone to answer we'd be told they would get to it that day and call us back. Well of course that never happened. Finally we had enough and called a tow truck to go pick up our SUV. When we went to pick up the vehicle it was in the back of his lot with the hood popped open. Low and behold our battery was missing. Don't waste your time with this man.

This company is amazing. The couple that owns it are the sweetest and very attentive to your needs…read more We have used them at least 3 times to fix our vehicles for things we couldn't handle. They will tell you straight up what the problem is after diagnostics. They won't sell you stuff that isn't actually wrong with it like other places. They give you timelines of when to expect it but in all occasions they have always completed earlier. They will always be our go to for vehicle repairs. They are a genuine couple and I recommend them a million percent. You won't regret it.

David was extremely friendly. He sat aside a current job to pickup our vehicle and look at it…read more He offered excellent customer service and gave us honest answers. We asked our questions and he answered them exact and didn't hesitate to be honest. I appreciate the honesty and integrity that was used in our needs there.

Took my 2017 F-150 in for unknown issue. Describe it. They drove it. Said it needed a certain…read moreservice. They were correct and fixed in less than a day. Transmission work is always scary for me because you can really get soaked. They were honest and accurate. Fast and friendly.

My name is Howard Vanover, i was able to bring my car in, and have everything i needed done to my…read moretransmission done with swiftness and cost effectiveness. Stuart and his employees were super professional. honestly the only people i would want to work on any of my vehicles and my family's vehicles. Thank you Stuart.

Sam and Kevin really helped me out!! My AC went out after the hurricane and they got me back…read morerunning within 2 hours

They are a big rip off....and the owner is a rude jersey came in for ac spent alot of money ac…read moredon't work and has other problems now theses people are a joke they have no clue what they are doing i would not take a go cart here

Honest and Caring people! They have helped an older single lady for over 9 years and 3 vehiclesread more

Jeff can repair anything. He's fast, dependable and the cost of repairs will always be in line with…read moreprevailing rates or better.

Excellent first impression. Car serviced: Maserati Coupe GT…read moreService conducted: Oil Change, Full inspection I was quoted a certain amount and left there paying that exact quote. That's such a relief especially from a Mechanic. Douglas was very knowledgable and even provided with great tips on how to do routine checks myself. You can tell he simply loves the cars he works on. I will definitely be returning with any other service my car needs.

Douglas has been taking care of my 1995 F355 for 15 years. He is the reason that this car runs as…read morewell as it does. I haven't had any major problems with the car due to his superior preventative maintenance.

This review is based on our first experience with DeBroux which received good recommendations on…read moreYelp.com. Repair: replacement of knock sensor harness (which I supplied) and replacement of knock sensor. Cost: ($661) excluding harness. Shop personnel are very courteous and carefully explain what needs to be done and the costs involved. I used YouTube to review what the repair involved, and realized it was beyond my ability to desire to do the repair. The same car had the same repair before, and the bill was $164; at first I thought the $661 was pretty expensive; then I noted that the $164 repair cost was in 2018, so the higher cost could be a reflection of the increased cost of EVERYTHING since then. Would I take my car back for repair? Yes.

I called DeBroux Automotive to discuss a discrepancy before paying over $2,000 in scheduled…read morerepairs (transmission fluid and spark plugs). Matrix physically inspected the vehicle , and stated 2 belts need replacement while DeBroux said only one. As a single older woman with no family nearby and limited income, my truck's reliability is extremely important to me. The belts are my main concern -- without them working properly, my fear was the truck will soon become useless. I wanted assurance that after spending that much money, my truck would be reliable. When I politely raised this, the responses were snarky, sarcastic, (I think came from the owner himself) and rude. They said "look under the hood yourself" and "go to Kelly Hill". All customers, especially older women on fixed incomes, deserve basic respect and clear communication. Very disappointed. Rudeness and dismissive treatment from DeBroux hurt me deeply -- emotionally, physically, and spiritually. As an older single woman with limited support, being made to feel disrespected and like I had no right to ask for basic fairness or reliable service left me humiliated and drained, affecting my well-being and ability to show up fully for my patients and family. Since writing the above, I found a nice auto repair shop, with a very respectful owner, who told me "I didn't need to do any work now on it now". However, the other shop stated, when I"m ready (when the truck is giving me more problems), he would do the same work for 1/2 as much, saving me 1000 dollars. That is a 50% savings or a 100% savings since I need to do NOTHING now. This place is not as great as they think it is.

good service!!! We had questions and he answered them well thank you so much for your service!!read more

Had a leak of transmission fluid in my 2015 Mercedes GLA 250 diagnosed by my regular mechanic (who…read moredoes not do transmission work). He arranged towing my car to Mr Transmission after speaking to Mr Transmission by phone on October 22, 2026. I did not receive a call from Mr Transmission to confirm that they received my car or to ask me anything about what I knew about the problem. The fact is they never called me until October 27, when they told me to pick up my car. Between October 22 and 27 I initiated calls to them four times. Each time I got someone at the front desk who did not know anything about the work being done. I just received excuses that they did not have an open auto lift to put my car on, the mechanic was out getting parts, etc. This experience does not compare to others on Yelp* and Google reviews which stated service was timely, professional etc. On their call to me October 27, they used obfuscatory language to describe what they found and did. I did understand that they were going to charge me $747.47. They ask me several times who my mechanic was (remember my mechanic arranged towing of my car to Mr Transmission). They said my mechanic put two quarts too much oil in the motor on the last service, and advised that when I need an oil change I should bring it to them. I checked the work order from my mechanic on the last oil change, and they used 5.7 quarts which is the proper amount. At this point I was stuck. They had my car and I couldn't do without it, so I went to Mr Transmission on October 28, to pick it up. Upon entering the front office there was no one present to greet me and no bell to ring to get someone's attention. I waited a few minutes then walked to the back of the front office area where two men were seated at a desk talking. I called to them and explained that I was there to pickup my car. They seemed disappointed at being interrupted. One man stood up, walked toward me, offered to shake my hand and did so with a limp handshake (a weak handshake suggests weakness, low confidence, indifference, or a lack of engagement). He mumbled a list of things they did to my car and took my credit card and returned only the credit card receipt. He seemed satisfied that he had completed his duty. I informed him that for my records I needed an itemized receipt. He was upset that he had to give this routine service that all my mechanics supply. I followed to the office from which he came. He pulled out a legal size form which looked like a work order. I informed him that a copy of that would do. He replied that he couldn't do that because his copy machine only printed regular size forms and it would cut off the bottom of the legal size form. I told him that would be satisfactory. Without reply he sat down, pulled out at pad of 8x5.5 inch generic (ie. no professionally printed heading) and hand printed Mr Transmission at the top, followed by five lines of hard to decipher printing, and the bill for $747.47. There was no itemization of parts, labor, or tax. No mechanics name. This "receipt" was placed in my hand and I was ushered to the door. On the way out I was reminded to come back to Mr Transmission for my next oil change. I believe the figure of $747.47 for the bill was pulled out of thin air as there was no itemization of parts, labor, or tax. The lack of a figure for tax makes me wonder if this business is doing something fraudulent. I also believe Mr Transmission is padding the reviews. The Google reviews give a 5 star rating with 675 reviews, many of which are no brainers like good work, fair price, very professional etc. The Yelp* reviews are half 5 star and half 1 star. The 1 star reviews are very damning. It's very strange that on Yelp* there are no 2, 3, or 4 star ratings. Is Mr Transmission cooking the books on reviews? This review is being made on Sunday November 1. I will be checking with Better Business Bureau and any other pertinent entities tomorrow. Check back if anything else shows up. I hope this review helps someone looking for work on their vehicle. Avoid Mr Transmission. Bruce A

Before bringing my vehicle to Firestone, I took it to "The Boys" in another town about 45 minutes…read moreaway. (Not naming the establishment, but you can figure it out). I took it there first because I knew they were going to need to keep the van for at least a day or two in order to fix the problem I had, and the car rental place was close by. I told the "Boys" what the symptoms were, and what I thought might be the problem. I advised them to test drive it at the speed that the problem began to appear. After 3 days, they told me the vehicle was ready, and I picked it up. I was told it was an out-of-balance tire. I respectfully disagreed with their fix, but picked the vehicle up. On my way to drop off the rental, the problem reared its ugly head again. Instead of returning to the "Boys", I had my helper follow me to Pensacola to Firestone on Davis Hwy. I spoke with the person at the counter, and explained the symptoms. I also told them it had been at a different place for 3 days, and it still wasn't fixed, and did not want to take it back. They identified the problem, corrected it, and had it back to me within 2 days. The moral of the story: Don't take your car to "The Boys" to do a man's job.

Tech did not show up for work so I've wasted two days and still nothing serviced…read more Sunday is light so doesn't make sense to keep a full staff. But if you don't have reliable work force, why bother even being opened? It's a waste of time and money for everyone. I'm not angry but rather disappointed with myself. I've order my part and now I have to go back and have it serviced.

We were recommended to his shop by a friend, We took our vehicle to his shop for a heater core…read morereplacement. We were quoted a fair price and was told that it would take a day to finish. We dropped it off at 10:00 a.m. and when we called the next morning to pick up the vehicle the vehicle was not done. With it not being done we had to incur another day on the rental car. When we finally got to pick up our car he was still working on it and it was not done so we had to wait an additional hour at his shop. When we picked up our vehicle it was extremely dirty and wet from the heater core backflowing inside our vehicle. Our belongs from our dashboard glove box and our middle console were thrown around our vehicle in which they got dirty and wet. We had to call and message him to let him know that the glove box light was on constantly and the glove box was loose. Also our A/C unit was not blowing air out of the vent on the middle passenger side. We took it back to his shop for him to fix it however he fixed the glove box but broke the shut off switch to the a/c vent and now the vent blows air but we can not close it because he broke the lever that closes it. Our dashboard is loose and our cruise control doesn't work. We made him aware of the issues by text and voicemail message but it is very hard to get ahold of him.

If I could leave 100 stars I would. Jake answered my inquiry within an hour, came to my home a…read morecouple of hours later, diagnosed the issue and set up repair for the next day. Amazing service. Within one hour he had replaced the coils on my car and had it run perfectly. I will definitely call him again if I need any other services!