1. Tire King

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    Carson City, NV

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    Tire King

    5.0 (2 reviews)

    Services - Tire King

    Routine automotive maintenance

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    1 year ago

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    7 years ago

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    Costco Tire Center

    Costco Tire Center

    (32 reviews)

    Not the greatest experience, sadly. My wife and I have been Costco members for years and are fans…read moreof the company and have never had a bad experience until we purchased tires through them. Ordering was simple and we got a decent price on them, but the guy helping us made me feel like we were an inconvenience to him and he'd rather be doing anything else. He wasn't outright rude, just not friendly in the slightest. Then, a few weeks later, came my appointment to have them installed. Appointment was for 1:00pm and I dropped off the key to them at 12:45pm. I was told it would be one hour to one hour and 15 minutes past appointment time, which means 2:15pm at the latest. My wife and I kill time and check back with them at about 2:10pm. Was then told that my car was never even pulled in. Guy said apologized, said they'd get right on it, and it would be about 30 minutes. An hour and a half AFTER THAT, I was finally given my keys. It took them nearly three hours past my appointment time to do this. I understand things happen, but c'mon. After reading reviews about how equally frustrating the ongoing tire services are here, I'm fully expecting the worst.

    Costco Tire staff is friendly, the warranties are great, and the air station is wonderful!…read more With that being said, we have been disappointed in the last few months with the quality of service. I'm not sure if Costco needs to hire more staff or spread out their appointments further. We have put new tires on two vehicles in the last few months. Our first vehicle went pretty smoothly. We were disappointed though when the tires were installed that Costco did not clean off whatever greasy gunk is used to put them on. It was all over each tire and wheel. We took them through a touchless car wash and that did not clean them off. Our autobody shop had a cleaner that they used to help us out. There was some miscommunication on when our appointment was, but they were able to squeeze us in when we showed up. The second vehicle didn't go quite as smooth. We never received a call that our tires were in, so two days before our schedule appointment, we tried calling to verify. The phone continuously rang the first time we called. The second time we tried, we were put on hold for 15 minutes before we finally hung up. We tried calling again, and it continuously rang again. We then called the Admin Office and were told by the person who answered the phone that the tire center was "swamped" and there wasn't anything he could do for us. We called the Admin Office again a few hours later and a different person answered the phone who was very helpful. She offered to go to the tire center and check on our tires for us. She called us back and was able to advise the tires were in. When we showed up for our appointment, there was a very long line. We waited 25 minutes in line just to drop off the car. Costco could save a lot of time if they figured out how to streamline drop offs and picks up. Maybe a line for people purchasing and people who have appointments? Maybe more staff? I'm not sure. Again we received brand new tires and wheels with greasy gunk all over them. I thank the tire staff for their hard work. I know they have some tough obstacles they are dealing with and they are always friendly and helpful. I hope someday they get the help they need and or some new process to help things run smoother.

    Tire King - autorepair - Updated October 2026

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