What would you have rated them?
Let me give you the…read morehighlights of all the things that they did wrong
1. When it came to picking up the car, they called at 4:50pm, basically end of business day. Supposedly left a voicemail earlier in the day. When records were checked, no such things were left. No calls or messages or voicemails were left.
2. The car itself after they 'fixed it', two paint drips, missing clip on the fender, plastic trim that was scratched up was never actually replaced, scuffs in the front driver fender, not buffed out - had to be pointed out, missing bolt to keep the fender in, but when they did their analysis they left suction marks for whatever wheel alignment they did that was never there before they had my car in their possession
3. They told us they would get the part and call us back when it came in - literally a month went by, no call or follow up again, it's us following up with them. The girl can't even say when the part was received, Anduar dances around the question.
4. We schedule it for 1 day to fix everything's they say they don't think it will take longer - and they don't do rentals
5. After that fix that should only take 1 day, they messed up, they sanded the paint drips down too far, so now, have to schedule again to get it fixed and now they do rentals
6. Go in to drop off car - then being told I got the day wrong, I am a day early thankfully Billy sets everyone straight that today is the correct day
7. Rental nightmare- they don't know if the car is getting dropped off or if they are picking me up, it's unorganized. I go outside to get fresh air, Billy advised me that it would be easier for them to pick me up, if they are not dropping a vehicle off. I go outside for 5 minutes, come back and they think my wife is picking me up. Then I see a guy calling enterprise and then tells me they will call me shortly.
8. If I have a SUV they are fixing, I am expecting my rental to be an suv as well, nope I got a sedan.
9. When I drop off my car, they are missing a piece and misplaced it now they have my car longer
10. Got my car back and when I went to inspect I saw a clip for the plastic fender missing
11. and they ripped the wiring for my powered side mirrors, at this point I have 0 interest in trusting them with my vehicle at all.
If you want things fix the first time, correctly, personally I would not go here. Mind you, my claim was back in September, we are now in December.
I want to say after the first visit, we were asked multiple times to provide a review. After this last time I have yet to hear a request for a review. Which I think with all the times of having to return and the quality of service.
The reviews at this point to me, I am not sure how scored so highly. I encourage anyone who wants to get their vehicle fixed, take a towel with you and inspect your vehicle prior to you meeting with them. That way they are not over your shoulder.
Then after you receive your vehicle make sure you do a review prior to meeting with them. That way you are not distracted and can give yourself time to do a thorough analyzation of your vehicle.
I want to preface this by saying it's been months, since having my vehicle back. I debated about leaving this review due to the continuous poor experiences, but I felt it was important to share, because I do love my vehicle, I'd hate to have anyone share this poor experience with me.