I dropped of my car last night due to a flat tire. Called the next morning and spoke with Damian. He was phenomenal, very informative, Honest, and very patient with all of my questions. We have been loyal Tire Discounter customers for several years and this is why we keep coming back. read more

Very pleased with my experience. Honest fair prices. Honest, the did what they said they would. Quick tire Installation. Polite and efficient service and personal. read more

The service was incredible. I was told at an oil change that I had a tire with a slow leak but nothing was found in the tread. At TD a nail was found on the side of the tire. Doug explained that a patch wouldn't work, a new tire was needed. The needed tire was purchased from Costco and had a warranty The tire was removed and a spare put on. There was no charge. My husband died last year and he had always handled all car matters I really appreciated that Doug didn't do any high-pressure attempt to get me to buy a tire from TD. He was not in the least bit condescending despite my lack of knowledge. Doug could not have been any nicer or helpful. I didn't meet the other guys but I could tell by the way Doug talked about them, they were great, too.​ read more

A HUGE THANK YOU to Mark, Doug, Ryan and team! I called and spoke with Mark who was beyond professional, knowledgeable and kind! He walked me through a few options, pricing, product information and answered all of my questions. When I needed to stop in for 4 new tires 3 days before my scheduled appointment (due to a nail stuck in my tire), I was welcomed, well informed and the team worked on completing all 4 tires immediately. I appreciate the constant communication from Mark and his kindness throughout my time. Thank you Tire Discounters for your EXCELLENT service from the start, to the end! You have earned our business for sure! read more

Logan killed it! Put a new set of BFG KO2's on my Tundra! Could not be better Thanks!! read more

I'd like to say Thankyou to Ryan(Asst manager)at Tire Discounters (Westport rd location) Ryan went above and beyond to help me both with tires and price.Ive done alot of business with TD and I'm happy to say always impressed. Thanks much. JJ read more

Too expensive for a basic oil change. The staff were friendly, but $88 is way too much.

I have used their service a number of time. INTEGRITY and HONESTY is the sumary of this man

Yes, our service was stupid good!! My son and I had oil changes and tire rotations. They were done quickly and ready when promised. Great job guys and gals!! read more

Thanks to the young man who helped me out as I had a few questions in the parking lot. Darn I wish I had caught his name. Had friendly and efficient service at Tire Discouters today. I had a nail in my tire. All good now. And thanks James Crutcher for your professionalism checking me in and out. Looks like that store is well run! read more

I think his name was Ryan but he was literally amazing to work with and was so patient and proactive either fixing my tire. We ran into so trouble and he was so understanding and went out of his way to get it taken care of and even let me come pick it up a little after they closed so I didn't have to wait until the next morning. 100% on customer service!!!!!! read more

Fixed an issue caused by another tire installer at a reasonable price. We were extremely grateful - great customer service

Great service here! My daughter needed several things done to her car, tires, brakes, alignment, etc. The GM, Andrew, checked her in and got her an Uber to go home and wait for her car. That was above and beyond to me. The work was done promptly and to her satisfaction. This location will be my go to place for wheel work! read more

Purchased tires from TD 5,500 miles ago. Free rotations every 5k and within 6,000 miles or 6 months of purchase, they'll fix a damaged tire FREE! Fast forward to now, 11/13/19 15:15. It pays to have good customer service and this place doesn't! Quoted me a price to have a damaged tire fixed and rotation, $45. No big deal, I'll wait in line and figure it out. So I questioned it knowing their policy, paperwork in hand, and Big Biff the employee stomps out of his cave in the back and says, well we didn't know you bought them here. Ever heard of asking the customer, "did you purchase your tires here?"That's where good customer service would be highly effective. Maybe she's carrying tire discounters paperwork for A REASON! I was fine up until Biff comes out questioning everything and acting like he's bothered to deal with it. Condescending, rude and not organized at all. 4 bays open, long wait times. Won't come back to this location. No other customers when we arrived for our SCHEDULED appt and are told it will be an hour. I should have known! It's a plug and rotate, not nasa space shuttle launch codes! Almost 2 hours later, still here. 2 employees in the bay arguing over who's doing what. Both walking around sipping Red Bull's like it's cocktail hour. Employees "friends" pulling up for air in tires and they just walk away from the job their doing to help a brother out. LAZY!!! I a MESS!! UPDATE: Emailed as requested. No response! Lousy!! read more

Tire Discounters - Empty - Tires Near Me - Louisville, Kentucky

When I walked in, they were nice but the service quality was bad. I went in for a punctured tire. They first said it would take less than an hour but it ended up being 2 1/2 and I was the last person who walked out and it was closing time. Also, they finished my tire with uneven pressure for each one. read more

Not two months after I got a new set of tires, I drove over a nail and hit the sidewall of one of my tires. Not fun. I made my way over to the shop and was seen quickly. The bad news was that my tire was hit in such a place that it could not be repaired; I would need (another) brand new tire. Thankfully, I had purchased the extended road hazard warranty on my tires from Tire Discounters a few months ago. This meant that my new tire -- and the labor to put it on -- was free. The only cost to me was an additional road hazard warranty on the replacement tire, a cost of about $10. While the courteous guys at Tire Discounters got to work, I finished sending my Christmas cards in their comfortable lobby, with refreshments of complimentary Ruffles potato chips and bottled water. Less than an hour later, I was on the road again. read more

My service was excellent. I signed up online for 4 Michelin tires and got a great price. When I dropped the car, they found additional discount. I got everything for a low cost and the alignment was free. Plus a $100 rebate. Rims were shined and tires cleaned, never had that before on a new set of tires. Will remain a loyal customer. read more

Being a teenage back yard mechanic (a long time ago) I generally don't trust a mechanic, especially when we are talking about an expensive repair ($900+). Matt walked me through it and then took me to the mechanic. I knew that he knew what he was talking about almost immediately. Nobody tried to talk me into the expensive repair as they just presented the options and I made the (informed) decision to order the repair. It would have been a 5 star rating as the repair was done well and when scheduled but the parts house failed to include 2 pieces necessary for the installation thus completion was delayed by a few hours until they got the part. read more

- It took a few hours to change the tires, much slower than I had previous experienced. - Afterwards tires aren't holding air, and I have to refill them every week - Prices were average - Rep told me that they could not do the alignment that day and to come back, even though I already paid for it. read more

I had scheduled an appointment at Tire Discounters but when the customer service rep typed my name in she couldn't find me. Turns out, I went to the wrong location. Even though they had a long line and other folks with scheduled appointments who were in front me of, they still got me taken care of. I got 4 new tires and it only took about an hour and a half. Every time I go there, I get great customer service and car service. read more

Came in needing a tire patch. James Crutcher was our counter rep and he saw to it that the job was done very quickly, since we had to be on our way ti an appointment. job was done in less than 15 minutes and we were on our way. He has a can-do approach and a terrific "retail" personality. He's great! read more

Good luck with this place. Not enough mechanics and the customer service is poor. I had some work done and needed to swap in a new battery and they wanted to charge $55 to swap the old battery with a new one that I paid for. They said "some battery's are more difficult to replace". While I was there, they couldn't get the nuts off two different cars and let one woman leave with 4 of 5 nuts. read more

I was screwed over by a car dealership and got sold crappy tires. David and his staff took great care of me to fix their problem. They went way over and beyond to make sure I was taken care of and given the right information regarding the bogus tires I was sold previously. Staff was very knowledgeable and incredible helpful! Thank you guys! read more

I went in for a tire rotation, oil change, and alignment. Mike remembered me from the previous week when I came in to make an appointment. After inspecting my tires, Andrew informed me that they were in rough shape so I opted to get all new tires. I was thrilled not only with the service but the price as well. I will be going back for my future car maintenance needs. read more

my experience was wonderful. the people were verry helpful, and honest. I would recommend others and will go back for future buisness. thanks to all who helped read more

The store manager Hubert was on point with customer satisfaction, for an oil change and tire rotation

Brought my car into Tire Discounters for an issue with one of my tires. They were busy so I had to wait a bit but that is nothing against them. Once my car was brought into the shop my issue was quickly dealt with, I ended up needing a new tire which they had in stock, they changed the tire out for me on I was on my way. I was there for about 2 hours but like I said they were busy at the time and most of that time was waiting for my car to be brought in. The facility is very open and inviting, the waiting area is very clean and comfortable. Will definitely be back for my tire needs. read more

Worst customer service and service policy I've ever encountered. Went in yesterday morning at 8 when it's supposed to open. The sign said it was open and the lights in the garage were on, but the doors were locked and no one answered the phone. I called back later to make an appointment for today. Showed up at the scheduled time, 10:30, and told them I needed to be done by 11:45. They didn't even start looking at my car until 11:35. Apparently, appointments mean nothing in the face of walk-ins. However I tried to walk-in first thing yesterday and since no one was there that didn't work either. read more

I just purchased my fourth set of tires from Tire Discounters because they offer the best service at great prices. Clay, the manager of this location, always takes great care of my vehicle and tires needs. I also go there for all my oil changes so I can get my tires rotated at the same time. I won't go anywhere else because they take such good care on me. I always make an appointment so I can get in and out quickly. It saves me time which is always a good thing. read more

Saturday we discovered a nail in my tire around 3pm. We immediately headed to the Tire Discounters closest to us. We arrived at 3:15p and the employee working was short and rude telling us there was no way they would have time -- and just left us with no options. My husband called the next close tire discounters and that's when we spoke to Matt the Manager. We explained what happen and he said -- if you all have the time, we have a few cars in front of you, we can make the time. From the moment we arrived he made us feel welcomed and appreciated. Trust me this is not how we planned our Saturday afternoon to play out but Matt made sure we were valued. He was honest, realistic and hopefully about the tire. I could not recommend this location to enough people. Not all Tire Discounters are the same -- Matt and his team make this location an excellent experience for all. read more

Beware if your going to get a oil change! This place sucks so much! Josh asked me when was the last time I had a Oil Change I told him I don't remember because I took the sticker down and my Oil was low I think the guy did not put oil in it. This was just a convo. Really I had it done not even 5 months ago. 45 min later he calls said they found no oil in the truck so they have a policy not to change the oil if that is the case! WTF! They are full of shit!!! I'm a women I have no idea it's not my car! It's my husbands Lexus and they would not show me the policy! She said I have to pull that from our books. Sure you do. I went here because they did work on my husbands car before. Well they won't get our business and if I can help it any of my friends too. They suck! Oh when went in it was early they were not busy and they were all standing around and said it would take a hour or so as if I was bothering them. Just saying! Responding to Susan B. They can say they are sorry and oh please call us and make it right! No thanks I'll never call! Never go back! Not worth my time. Should of done it right the first time! Good Customer Service goes a long way! read more

Brandon Mathis, Thank you for the great experience. I consistently have a great experience at this store. I have purchased 3 or 4 sets of tires as well as several other services. Yesterday was a notch above. Brandon was the face of the business that day and I really appreciated his attitude, friendly conversation, and attention to detail. My service came at the end of a busy day where I was exhausted and not looking forward to doing another errand to get my car taken care of. I am sure since it was at 6:45PM when I picked up my car that it was the end of a shift for Brandon as well. I certainly could tell. I left the store in a better mood then I came in just because of Brandon's positive attitude. read more

I'll keep this brief....I am in NJ and the love of my life lives in Louisville...She asked for my help in getting tires so I called the Westport road Tire Discounters near her house....Josh told me he would take care of everything, spent time with me on the phone discussing best choices for her and he handled everything in a professional manner......Way to go Josh!...I appreciate all your help..and would heartily recommend ANYONE needing tires in the area to stop by and speak with him....Remember, they are on Westport Road!.....Thanks Brudda! read more

Had an unfortunate double front blow out thanks to some massive pot holes left over from this winter. The road hazard insurance I purchased they suggested came in handy and I got a free alignment that fixed what I thought was a larger suspension issue. Happy customer read more

the staff here makes me feel welcome every time I come in... they even recognize me and are always helpful in a timely fashion. I go out of my way to come to this specific location! thanks read more

I'm not one to frequently write reviews, but the service I received at Tire Discounters was so positive I wanted to share. They helped me figure out the best option for tires for my vehicle, were transparent on pricing and went above and beyond with their level of customer service. Extra kudos to the manager, Jamie, and Chuck at the front desk. Thanks so much for such a positive experience. read more

I was told my tie rod had extreme play by this tire discounters and that my car needed brakes. i then drove the car to a mechanic who reported "there was no play in the tie rods and brakes could wait. I also made an appointment in advance was told I would be there for an hour and I was there 2.5 hours!!! read more

If you have to deal with anyone, deal with Clay! He is the best! I had some issues with other staff and getting the desired product I asked for. Clay stepped up and made it happen. Not only is he knowledgeable and professional, but he is very personable. That goes a long way. Thanks Clay! read more

I was contacted by the regional manager to address my concerns. Both by email and by phone. He promised to address the issues, and did so promptly. It isnt necessarily the challenges which define a business, it is how they react. I am fully satisfied with Tire Discounters reaction to their challenge and will return to their location and chain. read more

I made an appointment in advance for 1:45pm on November 28th to change out 4 tires. I was told it would take an hour. From the time I walked in the front door until I left (the first time) it took 2 hours and 10 minutes. In fact, it took an hour just to get my car hoisted up on the rack. From my observation, there were not enough people in the garage working. There were multiple cars but I only saw three people. In addition, there were also 3 Tire Discounter employees that handled customers in the reception area. There was absolutely no sense of urgency or professional courtesy to tell customers when they would get their car. I had to ask in order to get an answer and was told more than once, "soon." When I finally was told that my car was finished, I was informed it would be $85 (which seems expensive) but I paid it anyway. When I asked about a charge for a $7.00 part on the invoice and what it was, the employee said, "I don't know, it could be a valve stem but I am not sure." NEVER CHARGE A CUSTOMER FOR SOMETHING IF YOU CAN'T EXPLAIN IT. After driving away in the pouring rain, my tire pressure monitor light came on and I had to drive BACK to Tire Discounters and have the tech re-set the Tire Pressure Monitor, which should have been done before I left. I have been here before and have purchased two sets of tires, one at this location and one for my mother in Florence, KY. My prior visits were much better so I have to conclude that it was a bad day (a very bad day) for them. However, they didn't work as a "team" to take care of their customers in the way you would expect. With that said, I still think that professional courtesy should have been extended to both me and others who had exorbitant wait times. I am not sure if I will be back as their customer service record with me is "spotty" at best. What I do know is if this place wants to be a success, some fundamental changes must take place beginning with staff who are unable to say, "I'm sorry for your wait" and explain parts charges to their customers. read more