I recently had work done at Hermitage Tire Goodyear and I couldn't be happier with the experience…read more The customer service is truly awesome -- the team is friendly, knowledgeable, and genuinely helpful from the moment you walk in. They got me in quickly, explained everything clearly, and made sure I understood my options without any pressure. The prices were very affordable. Great people, great service, and fair pricing. I highly recommend Hermitage Tire Goodyear to anyone needing tires or auto service. I'll definitely be going back!

5 Stars is simply Not Enough for this place of business-. In this post Covid era, they truly made…read moreus feel as it was and is all about the customer service and the customer! Let me start by saying we drove in with a large nail in our tire at 5:45 pm on a beautiful Tuesday afternoon -& they closed at 6; they did not hesitate nor frown- instead they respectfully said why Yes we will look at it. Dan& Bill were delightful, professional and respectful. They treated not only us but our 2013 car(yes, I said a 2013 but it is paid for, runs good and can fill up for $25 now) like we were getting a high priced job on a very new car. They simply repaired our tire, and said that is why they are there and told us to get home safely, all with a smile. I can't comment as I usually do on cleanliness (but it looked great) nor can I tell you if they take Apple Pay. Look, I did not visit the restroom nor am I aware of anything else. What I do know, they have customers for life no matter which car I am in! If you need tires, have a problem or simply need a plug- while there are other places near- do yourself a deserved treat and stop by- trust and believe, their smiles and professionalism is worth it! Let me reiterate, this all occurred within 15 minutes of their closing. Thank you Hermitage Tire Center-

My tires had a lifetime warranty, they replaced a couple of them over the years too…read more Comfortable waiting area and pretty speedy replacements, great customer service. Thank you Discount Tire.

A very courteous service representative Nate came out and assessed our tires. We did the free…read morerotation and he did say we would be needing to think about getting some new ones soon. He actually showed my husband the tread wear number. The rotation service was free when we bought the tires

So I didnt need tires, nope, but i had filled a 5 gallon gas tank with a few gallons and just got…read moreout of church and decided to just put it in my truck. Problem is, that darn gas spout didnt work properly. I wrestled with it before asking for assistance. The young man there was so kind and helped me put the fuel in my tank so i didnt get any on me. I appreciate the help, especially because it was mothers day. Thank you so much!

Update- 4/29/24 Someone named Lee who is listed as a…read morebusiness owner of Firestone responded to my review by thanking me for the positive review and stating they hope to see me soon. This is an example of him reading not to comprehend and responding without compassion. The review wasn't very positive and I ended my original review stating that the relationship with Firestone has been soured and I'd probably never return. To him, that's positive and means they'll see me soon! Steer clear, there seems to be much more than car knowledge that they lack here. This will be an honest review of my most recent services with Firestone. The people that work there are awesome and it pains me to have to write this review. I have been a customer of Firestone since 1999, starting at the East Nashville location. And getting to know Chip and Tony pretty well. I started to frequent the Hermitage location in 2022, and the for most part, I've always had a pleasant experience. Craig was a breath of fresh air, and while Justin and I had a rough start, he's been amazing as of late. However, this is about some ongoing issues I had beginning in March of this year. I went in because during an oil change they told me that I needed to have an axle/ cv joint replacement. I returned to have this service completed and told them about a noise I'd been having when I accelerate. Justin said the issue may be the axle and cv joint and since they were replacing the noise should subside. When the repairs were completed, I was still hearing the noise and I returned on 3/10/26, to ensure they had completed the repair properly. Justin had them check and he came back and stated that upon inspection, that the issue was my two front wheel bearings. I went ahead and had one completed that day, and was still hearing the noise when accelerating. I returned that Friday on 3/13/26, and had the other one completed. However, upon completion, the car was still having the same issue. I reached out to Justin on Tuesday, 3/17/26 and explained to him that I was still having an issue with the noise. He told me to bring it back to have them check it, but I've been missing work, back and forth with this car, so I told him I would when I could. Justin was super nice about it and said, he would make it a priority when I was able to come. However, I ended up taking it to another mechanic. I explained to him the issue about the humming noise when accelerating. They checked and said both of my rear wheel bearings required replacing. They replaced both of the rear for $475.00 and I've not had the noise issue since. However, the front does vibrate sometimes, but not like before, so I am wondering if I ever needed the front's replaced and if they were properly replaced since there is still some vibration when accelerating. Overall, I ended up spending, $1,319.92 in a two week span and the issue was never resolved. Again, I'm not blaming Justin, but when I did ask, why was it that I was being told something different each time I came in, he stated that different mechanics do inspections differently. However, you would think all mechanics would check the same things, if that is the chief complaint. My car is now repaired, but this encounter has definitely soured my relationship with Firestone, as I no longer view them as a trusted partner. I think inspections should be the same across the board or as similar as possible to avoid these kinds of things and to find and correct the proper issue the first time. That wasn't my case and after being a loyal customer in both East Nashville and Hermitage for over 29 years, I'm not confident that I'd recommend Firestone to family and friends, or that I will continue to do business with them either.

A friend recommended your shop, and based on your great Google reviews, I decided to bring my car…read morein when my regular place couldn't get me in today. Unfortunately, my experience was very disappointing and left me feeling frustrated and disregarded. I arrived at 9 a.m. and spoke with Justin. I explained that my car was leaking orange fluid, which I suspected was coolant, although it wasn't overheating. Justin said they could look at it today and that depending on the issue, it might be fixable the same day. I made it clear that I really needed it looked at today because my son has a soccer tournament in Atlanta this weekend, and I didn't feel comfortable driving it until it was checked out. Justin acknowledged this, and I left my car with him. I waited nearly two hours for my ride while my car was briefly pulled into the bay (for about 15-20 minutes) and then parked back outside. After that, I heard nothing for the rest of the day. Between 2 and 3 p.m., I tried calling several times but couldn't reach anyone. Finally, around 3 p.m., someone named Mike answered and told me the shop was 2-3 days behind and that no one would be able to look at my car today. I was shocked, as this was never communicated to me earlier. If I had known that, I would not have left my car there and could have made other arrangements. When I mentioned this to Mike, he told me that it "seems like you really need your car" and that I could come pick it up. I asked why Justin hadn't told me this when I dropped it off, especially since I sat there for two hours. Mike said he wasn't my salesperson and that Justin had already left for the day. When I said I'd been trying to call for an hour, he replied that the phones had been ringing all afternoon. When I came to pick up my car, Mike was dismissive and unprofessional. He stood with his arms crossed, offered no apology, and repeatedly said it wasn't his fault. I asked to speak with someone in charge, but he told me no one was available and that I'd need to call the manager tomorrow. After I pressed the issue, he finally brought another staff member over and introduced me by saying, "This is the lady I told you was upset." The other employee explained that the mechanic had pulled my car in only to check whether the leak was oil-related, not coolant, and then parked it back outside. Overall, this situation could have been completely avoided with proper communication. If I had been told that the shop was 2-3 days behind when I dropped off the car, I would have made different plans. Instead, I spent the day waiting, unable to reach anyone by phone, and now had to rush to find a rental car so I could take my son to his tournament. I'm writing this not just to share my frustration but in hopes that this helps your team improve communication with customers. People understand that shops get busy, but being upfront and courteous goes a long way. I truly expected better based on your reputation and recommendation.

I've been a Gateway Tire customer for over 20 years & 5 cars. They have always taken the most…read moreexcellent care of me and my cars! I've purchased tires, go in for tune-ups, big mechanical issues, and this time, brake work and oil change. They have always been very straight with me. They've never suggested any work that wasn't necessary. Their rates are very reasonable and their turnaround time is far better than going to the Ford dealership. They even know me by name! I refer friends and neighbors to Gateway every time someone needs great service!

My daughter curbed her tire at school and was stranded there. I thought I'd just throw the spare in…read morefor her but didn't have the right tools or lugnuts because of her aftermarket wheels. Veterans Roadside Rescue saved the day and arrived at the scene within just a few minutes. Tyler was very professional and courteous. I will never use anyone else for towing or roadside assistance!

10/10!!!! My car had a flat tire after some snowy weather and I lucked out with these guys. They…read morewere so thorough, funny, and fully honest about everything -- checked my (pretty much dead) battery as well and walked me through the process of changing my lug nuts due to an issue. They picked up all of the needed parts for me and called me at each shop to OK the prices, dropped my tire off at their vetted shop (after they stood in the cold searching for leaks for over an hour the night before), and put it all together in one single day. Saved my day and made it look so easy... I might not ever have to bug my dad for car advice again!

I have been going to San Martin Tires for 15 years for flat tire repair. If unrepairable then…read morereplaced with a used tire. You pull up and in minutes you're being helped. Last time, they plugged my tire without even getting out of my car. Have also used them for complete new sets of tires, full breaks, oil changes, alignments, and today they are changing a control arm. Always busy but always well taken care of. Best of all, they are very affordable in comparison to chain repair shops. Support local businesses.

I went in to get a slow leak repaired. Everywhere else it was a 90 minute wait. San Martin was…read morefast. I had one person ahead of me. In 10 minutes I had a small screw removed and a plug put in place. They also checked my PSI on my other tires. This place is a great place to get tires fixed. I will definitely go back when needed.

I don't think they are necessarily bad but I did buy a Tire a few years back, that felt like it had…read morea big rock in it every time I drove it 25 miles an hour it would bump like it had something stuck in the tire! I took it back. They gave me another tire and it did the exact same thing. I called them back and I said what's going on? Did you put a new tire on for me? Yes, we did. I said well what happened? He said, " it was a defective tire", and "now the second one is defected too?! I said "I need to speak with a manager", he came on and they gave me some top of the line tires. So they made it right! But then I went another time and when the young kid lifted my air filter, he didn't know that he had popped off the screw that holds it on underneath...on the Toyota's, it's underneath so two days later, I have a check engine light come on, I had to take it back. They called me and said we are gonna have to put it on the computer to figure out what's going on with this and that charge will be $95 and I said well it's something you did because it wasn't on before They said well that's the only way we're gonna know what's wrong, so they convinced me I needed to pay, but then I ran into an old friend who is a mechanic.. just happened to be at the same Taco Bell as he was! He said "no call them right away. I know exactly what they did Tell them you want to get your car back and he said bring it to me. I'll fix it", and sure enough he did. He saved me $100 but my goodness do they hire unexperienced young kids, who dont know how to deal with different cars? Arent Toyotas pretty mainstream cars? I thought?! However, I do not think they mean to do something like this. I think it's just the luck of the draw. You have to double check things and have to know a little bit. Otherwise their inexperience can be your loss!

tried to charge me $1400 for brakes. gotta good deal on my tires though, just over $300.read more

I brought my car in for an alignment and was told they could get to it later if I left it with…read morethem. As I was talking to the front desk, an older gentleman--who seemed to be a mechanic--came in from the back and immediately seemed upset, questioning why I had brought the car in. I explained that I had recently installed new suspension parts and the car pulls to the right, so I wanted an alignment to correct the issue. The front desk staff then mentioned that if it took more time, they'd have to charge more. I said that was fine, but asked if they could please call me before proceeding with anything extra. For some reason, that seemed to upset them--his tone turned sarcastic as he said, "Yes, I'll call you." Later that day, at 5:06 PM, I received a call saying the car wouldn't start because the battery was dead. This surprised me, as I've never had issues with the battery, and it still has about a year of life left. I was told the battery had a short and that I'd need to pay for a new one. I asked them not to replace it--I'd come in the next morning to take a look myself. When I arrived, I found my car backed up onto a curb, with the mudflap crushed. I don't know if they were frustrated that the car didn't start, but the person at the front desk didn't acknowledge me at all--acted like I wasn't even there. Another staff member quickly went to the back and brought me my key. I said thank you, walked outside, and tried the car. The battery was indeed dead, but I used a battery starter and it started right up with no problem. I drove it around the parking lot to make sure everything was fine. No one came out, no one asked if I needed help--no acknowledgment at all. I hope this isn't the experience everyone has here, but from the moment I walked in, I didn't feel welcome. The way I was spoken to and treated left a very bad impression.

If you like cheap people doing cheap work at a premium price, this is your spot!…read more I had a transmission done on my manual car. My repair took twice as long to replace as they said (23 days total). It was only after they got my car apart did they tell me i needed 3x the repair they originally suggested. Months later, after a "new" clutch/flywheel/trans, 4th gear pops out of gear constantly. I need to take it to somewhere actually competent to fix their "job." If you need an oil change, this might be your spot. If you need anything legitimate, avoid this "business."

My heavy duty Subie Forester Wildebeest picked up a rather large screw, which fortunately did not…read moredeflate the tire immediately. I called these guys on a Sunday no less, they were open and said to bring the car in and they would take care of it. They did just that and in record time and for a very reasonable rate! I was very impressed with their service!

Ekoud, Jason, Reagan. Excellent customer service. I have come here before and both times have been…read moresmooth and easy. They were a bit busy so it wasn't the "15 minute" oil change but they were very quick after they had me on the Bay Area. I had a Groupon so I only paid the taxes but if I didn't have a Groupon it would have been cheaper than the dealer. They checked all my fluids but they did not clean my windows or vacuum my car which is something the other "quick" oils change place does. Overall, it was good and will definitely come back!

The price was to be expected and fair. The staff is friendly. The disappointing thing is I waited…read morein line for around 10 to 15 minutes and then the oil change itself took around 40 minutes. That's unacceptable win the whole companies tagline is "instant oil change " I'll try out some different franchise locations next time before I come back here.