Great service this is the only shop I use .. these guys are fast friendly and back there work up..read more

Understood my concerns and needs. Provided a solid diagnosis and provided the service on the next…read moreday. The assessment process was efficient, using text messages with pictures to provide updates and next steps. Reasonable cost. Very friendly.

We took our Lexus RX350 in for a full synthetic oil and transmission flush and fill service. We…read morewere treated very well and the gentlemen treated my wife with respect and professionalism, she was very happy with all the guys customer service and detailed communication. I highly recommend this Hendersonville local business, they just earned all of our automotive business from here on out. Fantastic job with our vehicle and excellent price point.

By far the most untrustworthy mechanics around the area. Two thousand dollar total for a radiator…read more They must charge 400 an hour for labor.

A friend recommended your shop, and based on your great Google reviews, I decided to bring my car…read morein when my regular place couldn't get me in today. Unfortunately, my experience was very disappointing and left me feeling frustrated and disregarded. I arrived at 9 a.m. and spoke with Justin. I explained that my car was leaking orange fluid, which I suspected was coolant, although it wasn't overheating. Justin said they could look at it today and that depending on the issue, it might be fixable the same day. I made it clear that I really needed it looked at today because my son has a soccer tournament in Atlanta this weekend, and I didn't feel comfortable driving it until it was checked out. Justin acknowledged this, and I left my car with him. I waited nearly two hours for my ride while my car was briefly pulled into the bay (for about 15-20 minutes) and then parked back outside. After that, I heard nothing for the rest of the day. Between 2 and 3 p.m., I tried calling several times but couldn't reach anyone. Finally, around 3 p.m., someone named Mike answered and told me the shop was 2-3 days behind and that no one would be able to look at my car today. I was shocked, as this was never communicated to me earlier. If I had known that, I would not have left my car there and could have made other arrangements. When I mentioned this to Mike, he told me that it "seems like you really need your car" and that I could come pick it up. I asked why Justin hadn't told me this when I dropped it off, especially since I sat there for two hours. Mike said he wasn't my salesperson and that Justin had already left for the day. When I said I'd been trying to call for an hour, he replied that the phones had been ringing all afternoon. When I came to pick up my car, Mike was dismissive and unprofessional. He stood with his arms crossed, offered no apology, and repeatedly said it wasn't his fault. I asked to speak with someone in charge, but he told me no one was available and that I'd need to call the manager tomorrow. After I pressed the issue, he finally brought another staff member over and introduced me by saying, "This is the lady I told you was upset." The other employee explained that the mechanic had pulled my car in only to check whether the leak was oil-related, not coolant, and then parked it back outside. Overall, this situation could have been completely avoided with proper communication. If I had been told that the shop was 2-3 days behind when I dropped off the car, I would have made different plans. Instead, I spent the day waiting, unable to reach anyone by phone, and now had to rush to find a rental car so I could take my son to his tournament. I'm writing this not just to share my frustration but in hopes that this helps your team improve communication with customers. People understand that shops get busy, but being upfront and courteous goes a long way. I truly expected better based on your reputation and recommendation.

I've been a Gateway Tire customer for over 20 years & 5 cars. They have always taken the most…read moreexcellent care of me and my cars! I've purchased tires, go in for tune-ups, big mechanical issues, and this time, brake work and oil change. They have always been very straight with me. They've never suggested any work that wasn't necessary. Their rates are very reasonable and their turnaround time is far better than going to the Ford dealership. They even know me by name! I refer friends and neighbors to Gateway every time someone needs great service!

The shop was able to get me in same day to replace stuck thermostat. Mechanic clearly explained…read morethe options to reduce cost and did not hesitate to listen to my suggestions. They were able to finish ahead of schedule and get me on my way. They offer military discount which I appreciate!

I didn't have an appointment, I just walked in on a Saturday morning and Mr. Marshall and his wife…read morewere very kind and they said that they will start working on it for me immediately. I was pleasantly surprised with the efficiency and reasonable prices. Thank you again Mr. Marshall, and of course I will be back.

It was time for an oil change in our new city so off to our local Valvoline we went. The customer…read moreservice was great! We were promptly greeted and walked through the whole process. The entire service from start to paying took about 45 mins and we got to stay in our car. We ended up getting our oil changed, new windshield wipers, and a new air filter. It was kinda cool to see what was being done to our car with the top and bottom view cameras. Shout out to the awesome associate (his name scapes me) who offered and gave us a cold bottle of water for our toddler who was having a moment and demanding water (mom forgot to pack one) All in all it was a great experience. We'll definitely head back when the time comes. Bonus...we were able to find a coupon for $7 off on their website.

I went to this valvoline today to get my oil changed because I had bought a Groupon. The men who…read moreserviced my vehicle were so kind, thorough & professional. I was very impressed with their knowledge and pleasant demeanor. I was so blessed by them and wanted to recommend this place of business to others

Ekoud, Jason, Reagan. Excellent customer service. I have come here before and both times have been…read moresmooth and easy. They were a bit busy so it wasn't the "15 minute" oil change but they were very quick after they had me on the Bay Area. I had a Groupon so I only paid the taxes but if I didn't have a Groupon it would have been cheaper than the dealer. They checked all my fluids but they did not clean my windows or vacuum my car which is something the other "quick" oils change place does. Overall, it was good and will definitely come back!

I have gone to this Vavoline twice now and they're the nicest people in the world. I've had GREAT…read moreexperiences there. They are efficient and always so kind. I've gotten a regular oil change and on the transmission. They make it such an easy process. As a woman, they make the process so comfortable. I value how I feel driving out of there - just very appreciative of their kindness and extra mile service. My second one took a little longer than they expected, but they checked in with me every few minutes. I couldn't recommend this location enough!

Marks Automotive repair had my van for almost two weeks, did nothing but plug in a code reader then…read morecharged me $397 and wouldn't even offer to make the repairs they deemed urgent. I have a diy campervan that I was trying to get ready for a road trip from Nashville to New England and everywhere in between. I brought it to Marks Auto repair in Mt Juliet mechanic (same one for 17 years) to get routine service and a new steering gear box. I was told that my van was not fit to do a 3000 mile trip and instead of camping, I should just get hotels. I was charged $397.00 for them to give me driver error codes (P1207) and tell me not only did my gear box need replaced, but my transmission was gone, my entire ABS system needed replacement and my engine could seize up and leave me stranded. Mark Jr. told me they didn't even want to repair it because it would be a lot of work and not worth the money for an older (2004 Ford e150) vehicle. I was devastated! I had this trip planned for almost a year and only had a month to get a repair and routine service. I pulled the carfax and the records were spotless and precise (except for the entries that Marks Auto repair put in). I bought this van as a state vehicle in AZ and knew it had immaculate maintenance and service records. I knew the transmission just needed a drain and fill, new oil, and an all around check on tires etc... I took it to a trusted friend for a solid 2nd opinion and the gearbox was gone (I knew that) but friend said Transmission probably just needed a drain and fill, and that it would be fine. The Ford econolines were made to outlast. Some having 300-400k miles on them. Mine had 160k. Strange thing was, when I popped the hood to see if they had changed/filled any fluid (since I paid almost $400) there were no signs of ANYONE there. No finger prints, no swipe marks from someone leaning over the engine, nothing! There was the same dirt with no disruptions as there was 4 months prior when I put a new battery in myself! They had my van for almost two weeks and only gave me useless Marta codes that were from raving the engine while in park (rpm vs torque error). The ABS codes or light hasn't come on except on rare occasion, but Mark jr made it seem as if I was going to lose my brakes completely and have a tragic and sudden loss of control. Scary and dramatic! Long story, but this is not the first time Marks has been less than helpful and actually defeated the purpose of even bringing my vehicle into them on other occasions. For example, I had an oil leak in an '07 Mustang that had leaked onto my garage floor and they told me to just watch the fluid level, it didn't need to be fixed!? What? So for years, I had to put a pad under my car because I just trusted what they said. Now I know better. Now I know there are other mechanics who want to do the work, gain trust and don't swindle or use scare tactics to get you off the lot. I brought my van into Marshall Automotive repair in Hermitage, they listened and tested the all the things. They replaced the steering gearbox got it aligned, changed my fluids, looked over all the other systems and gave me a thumbs up for the trip. It was a long, difficult journey and I did it solo. To be honest, there were some scary thoughts in my head thinking "what if Mark Jr. was right?" Completely paranoid at times and questioning everything made it difficult to truly enjoy my vacation to the fullest, but I had to trust my gut and my gut said Marks Auto repair was wrong. And they were! So, here we are.... $400 in the hole for absolutely nothing and 3000k miles later... whatcha gonna do Mark's?

My car broke down while I was driving to work and I had no idea what was going on. I called Marks…read moreAutomotive while I waited on the tow truck and they let me bring my car in on short notice. Everyone I spoke to was so kind and accommodating. They took the time to explain to me what was going on with my car so I always knew what work was being done and what to expect. The price was very fair and they had my car fixed and ready to go in two days! I highly recommend Marks Automotive.

If I could give a zero stars I would. Brought in our car to get the front two tires replaced…read more(brought in our own tires brand new) and the store manager there Jacob beaded the right passenger tire wrong. Due to that our tire constantly goes flat and has caused damage to the rim. Brought it in multiple times to express and Jacob is no longer a store manager but a regional manager now. They won't replace the tire after an issue that they caused because the new store manager Nick (who is highly unprofessional btw) "wasn't there when it happened and I can't get ahold of Jacob. Nothing I can do" this Nick guy is the same guy who drove a customer vehicle and almost hit our car backing up. Both us, the customer of the other car, and a worker there were telling him to stop. He tried telling me to my face today the customer wasn't there. I told him to pull up the cameras and he then keeps saying how the customer of that car was wrong as was I. So every customer is wrong to him? Even tho we have video proof to show it? We also have video proof to prove the tires weren't beaded right but "they can't pull it up due to the cameras don't go that far back" so you mean to tell me a company that has 100s of locations can't invest in cameras that go back more than 1 month? I highly doubt that. Nick has no customer skills and wouldn't even look me in the eye to talk to me and kept tripping over his words. A very clear standing of "we are guilty but I don't want to say we are and replace their tire and rim" Not once were we rude to him, raised our voices, interrupted him, etc yet he was being very rude to us. We presented facts and voiced our concerns while having a convo but Nick wasn't. He is not fit to be a manager or even talk to customers. How that guy has a job in the first place is beyond me. He wouldn't give us corporates or the regional number either and just told us to go find it....

I made an appointment here so I specially wouldn't have to wait. I got there about 10 minutes…read morebefore my appointment and parked and went inside the office to let the staff know I was there. There wasn't anyone around. I walked around to the shop and said I was here for my appointment and was told to get in line with the rest of the cars. Basically there's no benefit to making an appointment. The service was pretty quick once I got inside the garage. I wasn't given a price but checked online before I went. I got a $20 off oil change. My oil change was $100. Not sure if this is the going rate.

Today I had my brakes fixed here. I cannot begin to tell you the wonderful care my car received and…read morethe prices were affordable. The gentleman Sergey was kind, attentive and all around a good man to do business with. My brakes are working and I'm satisfied. I highly recommend this company!

I've been looking for a good mechanic since moving to TN last year and I can finally say that I…read morefound one. I had searched through tons of yelp reviews, saw how many people were giving Sergey great reviews and decided to give All Points Automotive a shot. The reviews were right! Sergey was super helpful, explained everything in detail, and didn't make me feel like any of my questions were dumb. I'll definitely keep coming back to All Points Auto. Thanks Sergey!!

Super helpful, quick and helped me decide what I really need vs what can wait to help keep the…read morecosts down! Trust them to tell the truth and fix your car quickly!

Izees the owner of his Auto repair shop is truly fantastic & I've had 5 repairs to my 2017 Rav 4 LE…read more& it runs & ride like new off the showroom & at a fair price on the repairs FACT ! 7 stars & he is a well groomed service tech K & you can't go wrong at in & out automotive Service & thank you Paul Dziewit Rav 4 Vehicle owner. :)