Had a oil change and tire rotation, they drove my car around lifted it, changed oil and left the car up on the lift for 30 or so minutes. The tech came back lowered it and left it again for 23 minutes before returning to it. The tech drove it around, still no tire rotation but on my paperwork it says it was done and verified by another tech. I watched the entire process and the tires was not rotated at all!! I confronted the service manager Mr. Keels and tech why my tires wasn't rotated and why it set for a total 53 minutes before it was return. NO ONE WOULD MAKE EYE CONTACT AND ANSWER MY QUEST/COMPLAINT!. The following day I called the Manager and he said he would ask and look into it and call me back. Yep NO Call! Stealing service from customer's!! Hope you read this and take loyalty in your actions of management and your service technicians. read more

"I would really score the Service I got at this store as -5 stars. I arrived at the Delaware Tire Discounters store yesterday with a nearly flat right rear tire. I inquired about repair of the tire. The desk person said I he had to see this tire first, after dragging himself a few feet to see my truck & looking at the tire for about 2 seconds--he pronounced that he could not possibly fix my tire because the tread was too worn & it had scratches on the side wall. I think to myself OOOKK. Then ask him if they can put on my spare tire instead. My spare is a new tire. The employee sighed and said if we can get the spare down. And you can figure out that they could not figure how to get the spare down. Telling me that the undercarriage of my Truck was bent & they would have to remove my whole back bumper to access the spare. Needless to say -/I was furious. Went to 42 Automotive A A & they fixed my original tire in 10 minutes (it had a screw in it). I use to do business with Tire Discounters in Delaware & have even bought tires from them. But I assure you NO MORE. The new management & employees are lazy & dishonest. Don't waste your time !!!" read more

I attempted to schedule two different services through their online form and never received a callback after doing so. I don't like having my time wasted and I just can't recommend any business that promises to call you, then doesn't. I took my business to the Tire Discounters on near Polaris Mall and they were outstanding. read more

Mark your tires before the tire rotation! We are supposed to get free tire rotations because we bought a set of 4 tires from this store. We have been taking our car here for years for the free tire rotations and oil changes. The last time I dropped the car off, I checked the tires and knew where they were located. There are some defects and its easy to tell. Sure enough the tires were not rotated even though it shows on the invoice. Now it has me worried that the tires have never been rotated and has the oil even been changed? I have several calls and emails in to customer service with promises of a call from the regional manager and I have heard nothing. Thanks for nothing Tire Discounters because it looks like that's what you do. read more

Actually the worst service experience i have ever seen. Very slow. Workers seem to have no since of urgency. I dropped my car off and it took almost 36 hours for them just to get me tires and an alignment. The worst part was that every-time I called to check in they said it would take about an hour each time until i had finally started to complain after the 4th call. They all need to go back to training. Will never go back and would not recommend at all. read more

Bought my 3rd Jeep from Performance Delaware. Jim Ginther is a great salesman. He searched a very long time for the exact car I wanted. He delivered on his promise to find me that car. He went over all the features with me and programmed all the features on the car. He even programmed my garage door opener. All I had to do is drive away. The entire staff Brad, sales manager, Austin, finance and Jim are topnotch professionals. I'll continue to do business with them. read more

This is a must read and the free alignment isn't really free!! I'm typically not a complainer but on this one I had to write about it. I went to the Delaware location about 8 months ago and bought four new Michelin tires. After getting my new tires and free alignment my car was driving really weird so I called the general manage Mika and he said that it wasn't tire/alignment related and that it sounded like I had a bad sway bar. I took the car to the shop and had the sway bar checked and they said everything with the suspension was just fine. So 8 months later my back two tires are bald so I took car back into tire discounters and they said my alignment was off. I told him that I feel like maybe I got a bad alignment the first time that's why my car was driving weird and now I have two bald tires. The GM said there's no way and that I needed new tires. The tire I bought was a 60,000 mile tire and I had only 15,000 miles on them. I ask if they could contact the manufacturer or if there was anything that they could do because I feel like something wasn't right. The GM contacted his regional manager and he said he would offer me 30% off four new tires because that's what I needed because my car was all wheel drive. That was really nice but I feel like if the original alignment was off I shouldn't be responsible for having to buy four new tires. I never ask for free things either. I felt like it was a discount on an up sell when I only needed two tires. I was between a rock and a hard place so I had them put new tires on and a free alignment. BUT when I pick it up I took it to the dealership and had them check the alignment. Of course three tires were out of alignment and they explained that's why my car was driving so bad. There is no way to prove it but I feel I got a bad alignment the first time which ruined my $1000 tires. If I wouldn't have taken it to the dealership I would have ruined another $1000 worth of tires and been back in the same boat. I contacted the regional manager out of Cincinnati and he told me that he would pay for the bad alignment that his guys weren't capable of doing but that was it. I told him that I pretty much proved that I got a bad alignment and wanted him to do something better on the four new tires that I bought when I only needed two. He told me pretty much he didn't care and all the best. So be aware and i guess the free alignment isn't really free. read more

I brought my car in to get the brakes inspected. They took the car right back, discovered that the problem was incredibly minor, and got me right back out on the road with no charge. Thanks for the fast, friendly service! read more

Horrible location! I called a couple of times on Tuesday 12/26/17 to get a tire rotation appointment for Thursday. No one ever answered the phone, even though website said they were open till 7pm. So I made the appointment through the online chat guy. I dropped my car off about 9:30am on that Thursday, at 4pm when we got back to the area I called to make sure it was done. It wasn't, but the girl said there was one ahead and my car was next. At 6pm I went to the store and they still had my car sitting in one of there bays, I told the guy I wanted it back immediately. They never gave me any paperwork saying they even rotated my tires, just said it was done. This is the third time I have had a problem with the Delaware location. It I could give less than one star, I would! Tire Discount tires have lasted longer than tires I have gotten other places, but NEVER go to the Delaware, OH store! I called the regional manager and he said someone would get ahold of me to discuss my problem. I was eventually contacted by e-mail from I assume the corporate office, but hey can't find the paperwork for my tire rotation and claim they have the electronic invoice, but I have requested a copy of it twice with no response. I see people giving them 4 and 5 star reviews when they buy the tires, which my experience was good when I bought them, it's getting service after the sale that you have the problems. read more

Thankyou to Chris W for fixing my tire also when I brought my Escape in for its oil change. Love the friendly service at this location!

In January, I took my car to my mechanic because of a strange vibration at highway speed. The called me back and said that they checked the alignment, suspension & steering, and tire balance. The only thing they could find was a couple of tires that were "not round". They suggested I take it to the place I bought the tires. I took it to Tire Discounters, where I had purchased the tires. (they only had about 15,000 miles on their 60,000 mi rating) I dropped the car off at 8:00a. They finally called me at about 7:00p to tell me that my car was ready for pick-up. When I picked it up, they told me that the tires and alignment were fine, but I needed new drive axles. I asked them which one was bad and they suggested that I get them ALL replaced. I questioned their diagnosis since it is rare that ALL drive axles go bad on a vehicle at the same time and since my mechanic told me that the only issue his shop found was the tires. Today I changed my oil and rotated my tires. It has been 5,000 miles since my previously mentioned experience. When I rotated the tires, I found that the front wheel was missing a lug nut and had one lug nut that was slightly more than finger tight. When I went to remove the Left rear tire, I discovered that one of the studs had been snapped off. It would be extremely rare to have a wheel stud just mysteriously snap off if it were tightened to the proper torque spec. In talking to a neighbor, I found that he had also found a stud broken off several months ago after taking his vehicle to this same store. Long story short, I will NEVER visit this store again. I wouldn't even trust them to change the tire on my wheel barrow. read more

Blew a trailer tire on a Sat, called at 1:45 and they closed at 4! I am out of town and they would not mount a tire for me. Told me they were too busy! It takes 5min to mount a tire! What's wrong with the world. That's some great customer service!! Thanks goodness for the good old trusty Goodyear down the road!! read more

I will never step foot back in this location. I normally go to the Polaris location and they have always been great but I moved to Delaware and this location is closer. I took my car and got all new tires and had to bring the car back within a few days to get fixed because when I was on the highway it would thump when I got over 60 mph because they didn't align the tires correctly the first time. I took it back there today and they told me it would be almost 2 hrs to get fixed and they would call me at 6:45 to come get it. Around 7:05 I still had not received a call so I drove over and found my car in the parking lot and the store was closed. I had no way of getting my keys to drive my car home and I didn't know if it was fixed. There were several cars in the parking lot who I am sure experienced the same thing. I have been to this location twice and each time the same guy is working there and is extremely rude to customers. I will definitely be taking my business elsewhere. I shouldn't have to bring my car back to get their error fixed and I definitely should have been one of the first ones in since they made the mistake. They also should be calling customers before they close to come get their cars!!! read more