Edit:
Soon after posting this review I received a call from the hairstylist manager who booked me in right away for a colour fix. Just finished and it just looks amazing. Thanks for the great colour, Brenda!
-----------
I've supported Tips and Clips since they opened but my experience this weekend has ruined my view of this business. I received a cut and colour from a junior stylist, and instead of giving me dark brown like I asked, I ended up with a darker copper red!
I didn't realize how red it actually was until I got home and looked at it under natural light so I called back immediately. The stylist basically accused me of trying to get freebies and said it was my fault for choosing the wrong sample. I went back to the salon when I got off the phone to talk to them, but the owners weren't in, only the staff.
A more experienced stylist even told her right in front of me that she had mixed the dye incorrectly but no one offered to fix the mistake. Well they said I could come back in and pay full price haha, as if. The junior stylist spent the whole time angrily trying to make sure I was fully aware she wasn't giving me any "freebies." The experienced stylist even had to keep shushing her because she was yelling at me in front of other customers.
Not sure if the owners are ever around or care, but it's a shame because I have always supported this business and never once had a problem with a cut or pedi/mani, and never had issues with any other staff member. Make sure you stick with a senior stylist who knows what they're doing! In the mean time I'll be driving into town from now on! read more