In mid-July 2024, we met with Chris Hollon (owner) regarding a deck and patio replacement, two…read moreoutdoor fireplaces, and a roof over part of the deck. He quoted a price lower than competitors and claimed the job could be done by Halloween. I work in construction and know this was unrealistic since we hadn't signed a contract or picked out materials yet. On August 7, we signed the contract and paid a 1/3 deposit, with 4 equal payments to follow. Shortly after, we met on-site again. Chris dismissed the Halloween timeline (his own estimate) but said crews would be available and it could be done by Thanksgiving. By September, we selected stone, composite, and rail types and sent them to Chris. Work didn't begin until early October, after repeated, unanswered calls to Chris and Todd Payne (general manager). The patio was poured around October 21. In November, no work occurred. Chris and Todd blamed a truss plant fire and LVL beam shortages. Todd repeatedly asked me about the composite color--despite it already being sent. Framing started the first week of December. On day one, Todd called to ask if I was home to give the framer engineered drawings--not something I should need to handle. During framing, Chris contacted me more than ever--not about progress, but to upsell a new roof with a "family discount." I declined. Right before the holidays, Chris asked for the second payment early and promised major progress while we were out of town. We declined since less than half the phase was complete. While away, he walked back his claim. When we returned, the only new work was the shingled deck roof. A dump trailer had been left in our driveway the entire time. When I asked for it to be removed, Todd said it had a flat tire and asked me to inflate it, which I did just to get rid of it. January and February saw minimal progress. Fireplaces and rough electrical were completed late January. Weather caused some delays, but 4 months in and we still had no decking or rails. Decking started March 18--3 months after Chris said it would be done. The sub did quality work but showed up late and left early. Work picked up in March and April, and I began making partial payments as progress resumed. My wife started texting Chris frequently to get things moving. Eventually, he snapped, replying to her: "this is harassment" and "I don't need your attitude." He never apologized. Later, when Chris came on-site, I confronted him. He admitted he underbid the project and begged us not to share what we paid. He insisted he never said we could paint the patio ceiling (even though he had) and argued over it until I asked him to stop. I gave him color swatches for trim and ceiling stain--he lost them and asked again. We resent them, and weeks later Todd asked for the colors again. By late April, painting, stonework, gutters, trim, and patio ceiling were complete. Rust stains on the patio--caused by tools left out all winter--were removed. Chris requested another payment; I declined until full completion. The project was finally completed May 8, 2025, and we paid in full on May 9--8 months after work started. I do not recommend this contractor. Unprofessional, rude, and unreliable. Chris behaves more like a buddy than a contractor--talking about microdosing mushrooms and politics instead of job progress. After hiring him, I read online reviews. I was surprised by the positives but also shocked by how negatively the company responded to criticism--calling one customer "delusional" and dismissing others with "you can't make everyone happy." Everything here is factual and can be supported with the contract, photos, and saved texts

In February 2024, We paid Chris Hollan Construction $61,250 (was suppose to be $58,000) for 2…read morecovered porches and a concrete pad for us to build a shed on. As of today we are owed a refund of $3,250 (which has been promised to be delivered 3 different times now with no shows). We tried to close the permit to find that the front porch needed to be approved thru Zoning and was not. It failed inspection due to no gutter on addition, oversized from original plans, stairs are not even, which has resulted in my husband falling down them. The original gutter on my home was cut and seemed so any future damage from this will not be covered by insurance or warranty. The roof was to be rubber due to the pitch but it's shingled (and doesn't match the original roofs shingle) and there is nothing between the shingles and the plywood which voids any warranty there also. They created a trip hazard going up to the porch with the concrete pad they placed for new porch. And the front porch roof is crooked! They severed my electrical wire that ran out to a post in my front yard, in which they taped it back together and then concreted over it and told us the light doesn't work for reasons not controlled by them. The back porch was enlarged after plans where drawn up. The new design doesn't have plans approved by an Engineer. No electrical permits were pulled. The stairs are again uneven. There are concerns how the roof is attached to my home. The back patio roof should have a rubber roof also but it's shingled with no barrier between shingles and plywood like the front porch. They applied a thin piece of flashing to divert water in which the inspector for Boone County laughed when he seen! I opted for engineered wood for the longevity and the colors do not match. When they ran the electric to my inside switch they left large holes in wall and just put the switch cover back up like we would notice. The 8x10 concrete pad they installed for us, was probably 8x10 with the forms but we had to add bricks to the back of the pad because it wasn't correct once they removed the wood forms. Anytime we contact Chris Hollan Construction we get empty promises but no action. AVOID them at all costs!!! We have started to seek a new contractor to see how much additional we will have to now pay to get these porches to code. I would understand this more if we had a bunch of friends build this on weekend for beer money! But $58,000 there is no excuse for such crap work and no response from owner. The manager just feeds you a line to make it seem like something will be done. But nothing happens. The over payment was discovered in October when they tried to get a final payment. Very very poor communication. I will gladly show anyone the list of problems from Boone County over this extremely expensive seedy half @$$ job that was done

When the time comes to replace your home's roof you have a lot of questions that you don't know the…read moreanswers to. I saw a Klaus crew working in my neighborhood so I reached out to the Project Manager who then contacted the company's Inspector, Josh. When Josh came to inspection our roof and to provide an estimate of what our 40 year old home needed, the report was very detailed about what we needed to have done. The inspection revealed some small problems which we will be addressing with the replacement work but we had NO idea the problems existed! Josh make a thorough inspection of not only the roof but the attic area above the house and garage. (This was not a drive by inspection). The Estimate provided by Josh was very detailed and itemized for the Roof and Gutter work our home needed. Everything was listed and the price was very competitive. Looking forward to the installation.

We had our roof installed in 2020 by this company. They came at once because we had leakage from…read moreour chimney, it's doing it again. They did return my call this morning to advise me there's nothing they could do. They do not have an office that serves us. She suggested calling a local roof company to come inspect it. Are you kidding me? 50 year warranty, huh? Standby your warranty, and products, just because you don't have a local office doesn't mean it cannot be inspected or fixed.They should have a contract with someone.

Mike and his crew did an excellent job on our roof and new skylights installation. Mike was very…read moreprofessional, gave us a fair estimate, everyone showed up on time, completed the work promptly and cleaned up the yard. Mike even stayed and helped me clean up the drop cloths we had put down in the house under the skylights. I would highly recommend Thompson Roofing for your roofing needs. Barb J

Mike has come out twice to do roof repairs. Very happy with our experience. Very professional &…read moreresponsive. We would highly recommend him! Thank you!

Great team. Great work. Great price…read more They were honest with me about the work that I actually needed done - nothing more. Our gutters are very hard to access & they took on the challenge. Very fair price. Good communication. Quality work. Will absolutely hire them again.

Professional prompt from start to finish on gutter replacement and cleanup ! Would Recommendread more

I had a difficult roofing job to deal with. Our home's previous owner had added an addition, and…read moreit suffered from substandard design and poor roofing installation. I had good word of mouth references about Schumacher roofing, so I contacted them. They developed a detailed plan to address all of the deficiencies that had caused the room addition roof to leak. They were true professionals, who not only knew their craft to the utmost, but could also explain it to someone with no background in roofing. They did an amazing job, as it is a company of perfectionists. I highly reccomend them.

From the owner: Schumacher Roofing is your local roofing contractor serving Northern Kentucky and Cincinnati. Our…read morefamily owned roofing company works on residential roofs installing shingle roofs and asphalt roofs. We also work on roofs with wind, storm, and hail damage and will work with your insurance. We do roof repairs and roof replacements to make sure the roof above you is saving you money on heating and cooling costs. Call us today for your estimate today!

Extremely disappointed. Set up an appointment ten days ago for an estimate and arranged a late…read morestart at work to accommodate. One hour after my scheduled appointment, I called to follow up and conveniently the estimator "didn't come in today." What happened to customer service and placing a courtesy call to alert me of this change? I'll send my business to someone who actually wants the money.

Very pleased! Did a repair job for my house right before it was sold. Fast work, good price and…read morevery courteous employees. Couldn't be happier!

My family member is living a nightmare because of Quincey Barrett. They paid $25,000 to have the…read moredoors in their entire home replaced. Instead of finishing the job, Quincey Barrett ripped out the old doors, left the home in shambles, and vanished with the money. The house is now in a far worse state than when it started--it is unsecured, unfinished, and $25,000 has been stolen. This is not a "bad contractor" experience; this is professional fraud and property abandonment. URGENT CALL TO ACTION: If you have also been a victim of Quincey Barrett, do not wait. Go to your local police station and file a report for construction fraud and theft by deception. We are working with the authorities to ensure there is a paper trail for this criminal behavior. You should also report them to the State Licensing Board immediately. Save your family the trauma and the money--stay as far away from Quincey Barrett as possible.

NOTE: ALL OF THE FOLLOWING IS DOCUMENTED through text…read moremessages, phone calls, photographs, home inspections, signed contracts, and additional records. Recent reviews accurately reflect the fraudulent conduct of CPR. The company, owned and operated by Quincy Barrett (CEO) and Brandy Barrett (CFO), misrepresents services and caused us and other clients to lose thousands of dollars. CPR engages in repeated deception, creating a pattern of inconsistent and false statements. Communication is routinely delayed or nonexistent. Quincy Barrett goes silent for days and weeks at a time when updates are requested regarding the contracted project. Signed contracts are breached, and "lifetime warranties" become void when Quincy Barrett fails to meet contractual obligations. Quincy leaves before projects are completed or even begun. The project that was said would take two weeks to be completed did not even begin until 5 months later. The funniest yet is that the project remains unfinished one year and one day after the contract was signed on 12/12/24. CPR provides proof of current insurance coverage and then knowingly cancels the policy prior to the start of the project. When asked about insurance coverage for multiple property damages and a homeowner's bodily injury caused by materials left in the yard, CPR provided evasive responses and no resolution. The homeowner is instructed to cover the damages out of pocket with the promise of reimbursement, RIGHT... Documented damages include the central AC unit, windows and screens, security cameras, all landscape lighting, and most of the landscaping. Quincy Barrett pressures homeowners to authorize loan disbursements using false statements. When contacted by the loan company, he falsely stated that only one piece of siding remained to be installed for completion. CPR abandons a gutter, roofing, and siding project in an unfinished and unsafe condition, compromising the integrity of the home. The most documented deficiencies include gutters installed incorrectly, large sections of siding not installed, siding was installed on half of the porch ceiling instead of soffit, missing water barriers on exposed areas, no insulation in open sections of the home, an unfinished roof, multiple electrical outlets left exposed to the elements, and open gaps in the siding that have allowed vermin enter a previously sealed home now. Due to Quincy Barrett's failure to properly oversee the project in his role as project manager, custom window framing was not installed and may not have even been ordered. Security camera footage showed Quincy Barrett personally managing approximately one hour of the exterior project, which consisted primarily of walking the property and unloading supplies. A refund for the nonexistent custom window framing was eventually issued. However, CPR initially failed to provide the refund due to insufficient funds from the company account. Quincy Barrett claims the account was impacted by fraud. The refund was ultimately issued only after a cashier's check was demanded. Following the submission of the first review, and only review until today, 12/13/25, a 2:00 AM text message was received containing a screenshot of the review and a threatening message. The nature of the threat, whether physical or legal, is unclear. A request for clarification received no response. Responses provided by CPR now will consistently satisfy their claims, regardless of factual documentation. The conduct of Quincy and Brandy Barrett demonstrates a pattern of misrepresentation, nonperformance, and intimidation.

you can not go wrong with this guys. excellent job. From the start of the estimate to the…read morecompletion of the job, every phone call answered, every question answered.

From the owner: Residential and Commercial roofing servicesread more

We were missing a a number of shingles and heard Coldstream Exteriors provided quality service and…read moreworkmanship as well as working well with insurance companies. After talking to a few companies, we went with Coldstream for the estimate and ultimately the job. Insurance covered a few slopes, but not a full replacement, however we had them do a full replacement to get it done now and not worry about it again. Coldstream was in constant communication with us and the insurance company to try and get us the best value for what was being covered. After the job was completed their crew did an amazing job cleaning up, it was like they were never here! No flat tires for this neighborhood!

Good communication from the project manager prior to and during the project. A hardworking team and…read morebeautiful results.