I live in the mountains, without warning my car started only going 9 miles an hour. I called AAA and other tow companies and NONE of them would come all the way out here. I called the car mechanic I used before, and they could not see me for eight days. I found Tip Top on a Saturday and they told me I could bring my car right in. I told them that no tow company would come out here. They gave me a number of a really nice tow truck guy who came out here that day and took my car to their shop. By late Monday afternoon, they had fixed my car even though it was a serious problem. I liked it that they diagnosed it, then sent me a list of things that needed to be done, which I could accept or deny. My husband wasn't here, I know nothing about cars, so I didn't know if there were a couple things I should wait to fix or get them done right away. The owner Paul was extremely patient with me. I don't know how many times I texted him, and he always answered me promptly and politely. I picked my car up and he told me to get a battery immediately. I went to an auto parts store and the guy there tested my battery and said it was perfectly fine. I told him the mechanic said a battery immediately. He was adamant that the battery was fine but the alternator was bad. He scared me because he said the alternator could stop and my car would be stuck in the road. I bought an alternator and texted Paul when I came home. He patiently assured me that he tested my alternator and it was fine, and I did need a battery as soon as possible. He offered to show me in person exactly how he tested the alternator so I could see and understand what he did. I would definitely recommend Tip Top for their quick service, professionalism, knowledge and patience! read more