My dog, was dropped off on saturday morning 6/13/2026, freshly bathed and groomed, she was to stay…read moreat the hotel for one night and we would pick her up sunday afternoon at 5. We picked her up 2 hours early at 3:10pm and when they brought her out she was covered in faeces and urine. She is a white dog who is trained to go outside to do her business and never has she come back inside the house so dirty. Her legs were yellow, her paws which are naturally pink had a yellow and green haze to them. She had clumps of stool on the side of her as if she had been lying in waste the whole night. Aside from her appearance, her behaviour was not at all like her usual, she came out crying and barely wanted to approach her family. My dog is very energetic, she's not even a year old yet, so to see her so down and low in energy was anything but normal for her. We were told that because she was so energetic during play time they would have to put her in time out for 10-15 minutes a multitude of times. We understand that boundaries have to be placed and bad behaviour has consequences but our dog did NOT come out the same dog we brought in on Saturday. On the car ride back home from the hotel she would cry in her sleep and could barely stay awake, again this is very unlike our pup. She did not show ANY affection and would suddenly become extremely anxious and afraid whenever she was done doing her business, if anyone approached her she would run under a table and shake in fear. We know our puppy better than anyone else and to suddenly see her so down in the dumps over the span of one night was extremely concerning. The staff when questioned on her appearance, stench, and behaviour, said that they apologized and just didn't notice. This can't help but seem incredibly irresponsible because again we turned her in freshly bathed and groomed. Again a "well sorry we didn't notice" with attitude doesn't help at all!!

First and last time shopping at this location due to THE WORST EXPERIENCE I HAVE EVER HAD AT A…read morePETSMART. The employees who worked the late shift on 1/27/26 need some serious training in customer service. To start, I was standing in front of the cashier for a good long 2 minutes before she finally looked up from folding a tiny piece of paper and acknowledged me by saying, "Oh! Don't mind me. I'm just sitting here doing origami." Okay....Some of us have places to be. After ringing up my items, one of which is a prescription dog food that my dog has been on for 8 years, I presented the "BANFIELD" card that I was forced to get on a previous date at another location. Apparently it was "expired". The biggest problem I have with that is, they took my original prescription from the vet, which had a certain # of refills on it, and changed it to just a small length of time. The lady said, "Yeah, sorry to be the bearer of bad news. I'll take that back." And took the dog food back out of my basket. They showed no compassion or empathy when they told me they were not going to be selling me the food that my dog desperately needs. After walking out empty handed and confused, I called the store. STEPHANIE answered and I asked if she was one of the employees I had just talked to. I asked what her co-workers name was (the cashier). She said "oh I'm not allowed to give the names of employees who work here." I said, "okay well I can just easily walk back inside and look at her name tag...." SHE HUNG UP ON ME. I wasn't done. I called back. When the line rings it says, "WE'LL DO ANYTHING FOR PETS." Yeah right, What a joke. They really need to change that because it's clearly a lie. Stephanie answers the phone again. I told her I had a question about how to go about getting a new unexpired card from BANFIELD. I finally got my question answered and then told her, "I really don't appreciate being hung up on, and you should definitely work on your customer service skills." I honestly can't believe the audacity of the 2 female employees that were working there tonight. PETSMART in Tomball: Do better!!! The whole ordeal and her taking things out of my cart ended with me leaving without other essential items I came there for. WHAT A JOKE.

Great service!! Took my little man for a bath. Lady at desk did a great job explaining how the…read morebath works. After, she shared some of the specials. They actually have the dog food we use (Fromms) and with all the discounts, I saved a ton in the food, snacks and bath.

Now that I've been I get how it works. You use their shampoo, water, and towels to get your dog…read morecleaned. I love it. Standing up to bath sure beats bending over for half an hour.

We absolutely adore Woof Gang and have been taking our big fur baby here for years. They treat our…read morebig boy like family and Alex always does such a great job grooming him. The staff is always very welcoming and I really feel comfortable leaving my big baby here.

We took our new rescue dog Stella to get a bath with Tiffany and we're very pleased. Tiffany…read moreexplained everything very well and we felt at ease leaving out new baby with her. She looked beautiful and smelled great when we picked her up and more importantly looked perfectly relaxed and non-traumatized. We will definitely be back. We've used other groomers for our other dogs and sadly we're very bad experiences. Woof gang was a huge relief!!

I am young and have had bearded dragons in the past.However I got them at petsmart and she died day…read moreafter christmas.I am pleased to announce however that here they can sex your beardies well,they are very knowledgable and interactive,and the animals are in good health!

Staff was really nice, went to get a ball python and showed me many options and got a pretty yellow…read moreone. Will be back!

I brought my dogs in for a veterinary appointment and had an excellent experience from start to…read morefinish. The entire staff was knowledgeable, professional, and welcoming throughout our visit. I would especially like to recognize Keli, who was exceptional, both kind and attentive, making us feel completely at ease. I highly recommend 249 Spring Cypress VetCo for anyone seeking quality veterinary care and outstanding customer service.

**DO NOT SIGN UP FOR THE PREMIER/VITAL CARE $24.99 PROGRAM**…read more My wife signed up for the perks program a decade ago. She did it under her name but used my phone number and my email address. Maybe two years ago, I was shopping and an employee offered the premier/vital care program. Sounded great! Signed up with my debit card. I specifically asked if I needed my own Perks account to do this and was told to set it up under her account. Then I got divorced. We've separated our finances, we're removed from each other's lives, so I want to cancel the program to cut my expenses. You have to call: there's no online or app option to do so. So I call and speak to someone. They tell me they need my ex to cancel it despite literally every piece of information including the payment method on the account being mine. I ask for a supervisor. Supervisor Ash confirms my information but says the same thing: my ex has to do it. I ask if there's a corporate number: she tells me Petco doesn't have a corporate number. I ask for an email address: Petco doesn't have an email address. Then she hangs up on me. I call a different Petco support number. The first agent was at least more understanding and again escalated to supervisor. Supervisor Bia asks the same info even though they had the notes from my previous call. Then tells me the same thing: ex has to do it. I explain I am divorced. I reiterate that I was told by an employee at this store I did not need a separate perks account when I specifically asked. Again ask for any other avenue of contact for the company and I'm told no. Never shopping at PetCo again. I've never had 1) a store employee be misleading to that degree 2) this amount of difficulty in simply canceling a subscription and 3) just the most horrendous and rude customer service representatives and supervisors I've ever dealt with in my life. Try PetSmart or a local pet food store: do not deal with this company.

If you find yourself suddenly in need of a class pet, and your students insist on an axolotl,…read morethey've got you covered. Come for the axolotls stay for the wide variety of items you did or didn't know you need to keep your students, kids or yourself engaged!

This is the place to go for a family-style teacher store filled with critters, expertise, supplies,…read moreand curriculum. It's also dog friendly. I would bring the whole family to visit the tortoise, crabs, fish, and store dogs Hunter and Daisy. If you're trying to take care of your teacher needs with your family, do it here. Soooooo much better than other locations.

110% amazing experience every time I walk in here! Ashley always has the best advice for any/every…read morequestion you have! She's extremely helpful, very passionate about animals and is truthfully a kind-hearted, caring human-being. We're lucky to have found such a great place to get quality products, outstanding customer service & a well-organized place to shop! Thankful for Ashley and all other employees here. P.S. The dog wash station is so worth it! No mess at home is such a WIN!

This place has been a wonderful find for our dogs who have very sensitive stomachs…read more The workers are amazing and it's like one big family when we go. I'm always super excited when my significant other says the pet store is on our todo list. Whether it be browsing the fish aisles or skinny pigs or dog merchandise. We always end up leaving with more then what we went in for. Which is fine in our books. We rather support this store than Petsmart where they talk dumb to you. The animals here are always well taken care of and maintained.

Came here over the weekend to get some freshwater shrimp. I always thought they only had saltwater…read morefish here, but turns out they have fresh water too. It's so fun to walk around and look, and they had an insane selection of saltwater, but still a really great selection and fair pricing on fresh water fish as well. They were also super friendly and helpful and I got everything I needed. Will definitely be back for more in the future!!

This place is a paradise for fish lovers, they have so many fish tanks with such a great variety of…read morefish. The guy who helped us had a great attitude. He was very busy and still managed to make us feel like valued customers by checking in on us while we were looking at the fish. We finally chose and he got them ready for us in no time. Prices are not the cheapest but I have seen places with much higher prices. Unfortunately, all the fish we got died within 12 hours. We were looking for the place online to call and ask, and it turns out they are closed on Mondays. We got our fish on a Sunday. Then I checked their return policy and they only have a 24 hour return policy. No fish, no interest in going back. For everyone else: don't go on a Sunday if you are planning on buying fish.