Not going to give any star for this store Everytime we come it's a problem... came in at 6:45pm to…read moreuse the dog wash and Galliley said the wash was closed for the night, mind you they close at 8pm. I spend a lot of money here on my dogs. I called another Pet supply plus store on Jones rd abs they said they should only be shutting down after 8pm and doing washes in between, and they should not be shutting it down early, I feel very disappointed in this location I don't think I will be coming back to this location.

Disappointed that I drove from Tomball to take my dogs a bath and galley said they closed the pet…read morewash it was literally 6:50 when we got there granted the store closes at 8 we've been here several times to bring out dogs before closing to wash and never had an issue tha washing of the area is done after every bath so I didint understand the issue . Gally was the employees name . So disappointed!

First and last time shopping at this location due to THE WORST EXPERIENCE I HAVE EVER HAD AT A…read morePETSMART. The employees who worked the late shift on 1/27/26 need some serious training in customer service. To start, I was standing in front of the cashier for a good long 2 minutes before she finally looked up from folding a tiny piece of paper and acknowledged me by saying, "Oh! Don't mind me. I'm just sitting here doing origami." Okay....Some of us have places to be. After ringing up my items, one of which is a prescription dog food that my dog has been on for 8 years, I presented the "BANFIELD" card that I was forced to get on a previous date at another location. Apparently it was "expired". The biggest problem I have with that is, they took my original prescription from the vet, which had a certain # of refills on it, and changed it to just a small length of time. The lady said, "Yeah, sorry to be the bearer of bad news. I'll take that back." And took the dog food back out of my basket. They showed no compassion or empathy when they told me they were not going to be selling me the food that my dog desperately needs. After walking out empty handed and confused, I called the store. STEPHANIE answered and I asked if she was one of the employees I had just talked to. I asked what her co-workers name was (the cashier). She said "oh I'm not allowed to give the names of employees who work here." I said, "okay well I can just easily walk back inside and look at her name tag...." SHE HUNG UP ON ME. I wasn't done. I called back. When the line rings it says, "WE'LL DO ANYTHING FOR PETS." Yeah right, What a joke. They really need to change that because it's clearly a lie. Stephanie answers the phone again. I told her I had a question about how to go about getting a new unexpired card from BANFIELD. I finally got my question answered and then told her, "I really don't appreciate being hung up on, and you should definitely work on your customer service skills." I honestly can't believe the audacity of the 2 female employees that were working there tonight. PETSMART in Tomball: Do better!!! The whole ordeal and her taking things out of my cart ended with me leaving without other essential items I came there for. WHAT A JOKE.

I absolutely love the groomers at this location. It's hard finding a good groomer that will take…read morecare of your fur baby the way that you do. They've cut my Peachie Pie's hair numerous times. The staff is always sweet, patient, & professional. They really go the extra mile for pet parents & our fur babies. I highly recommend them!

Now that I've been I get how it works. You use their shampoo, water, and towels to get your dog…read morecleaned. I love it. Standing up to bath sure beats bending over for half an hour.

first time going there and I did not have the best experience. The older lady in charge that day…read moredidn't have the best personality and low temperament towards her customers and employees. when asking her a question about a pet in the store she had an attitude. she also felt the need to scream in her "mom" voice to the kids to stop running. her attitude towards the cashier in training (I'm assuming) was awful as well. Cashier was looking for help and she pushes the book on the table and told her "everything is in your book" I will not be returning.

We absolutely adore Woof Gang and have been taking our big fur baby here for years. They treat our…read morebig boy like family and Alex always does such a great job grooming him. The staff is always very welcoming and I really feel comfortable leaving my big baby here.

We took our new rescue dog Stella to get a bath with Tiffany and we're very pleased. Tiffany…read moreexplained everything very well and we felt at ease leaving out new baby with her. She looked beautiful and smelled great when we picked her up and more importantly looked perfectly relaxed and non-traumatized. We will definitely be back. We've used other groomers for our other dogs and sadly we're very bad experiences. Woof gang was a huge relief!!

Staff was really nice, went to get a ball python and showed me many options and got a pretty yellow…read moreone. Will be back!

The owner and employees are not nice people. Animals kept in dirty conditions and small cages.read more

I brought my dogs in for a veterinary appointment and had an excellent experience from start to…read morefinish. The entire staff was knowledgeable, professional, and welcoming throughout our visit. I would especially like to recognize Keli, who was exceptional, both kind and attentive, making us feel completely at ease. I highly recommend 249 Spring Cypress VetCo for anyone seeking quality veterinary care and outstanding customer service.

Store was too lazy to go get my order. I ordered for pickup and it was cancelled, So I went in…read moreperson and got it myself...

If you find yourself suddenly in need of a class pet, and your students insist on an axolotl,…read morethey've got you covered. Come for the axolotls stay for the wide variety of items you did or didn't know you need to keep your students, kids or yourself engaged!

This is the place to go for a family-style teacher store filled with critters, expertise, supplies,…read moreand curriculum. It's also dog friendly. I would bring the whole family to visit the tortoise, crabs, fish, and store dogs Hunter and Daisy. If you're trying to take care of your teacher needs with your family, do it here. Soooooo much better than other locations.

110% amazing experience every time I walk in here! Ashley always has the best advice for any/every…read morequestion you have! She's extremely helpful, very passionate about animals and is truthfully a kind-hearted, caring human-being. We're lucky to have found such a great place to get quality products, outstanding customer service & a well-organized place to shop! Thankful for Ashley and all other employees here. P.S. The dog wash station is so worth it! No mess at home is such a WIN!

This place has been a wonderful find for our dogs who have very sensitive stomachs…read more The workers are amazing and it's like one big family when we go. I'm always super excited when my significant other says the pet store is on our todo list. Whether it be browsing the fish aisles or skinny pigs or dog merchandise. We always end up leaving with more then what we went in for. Which is fine in our books. We rather support this store than Petsmart where they talk dumb to you. The animals here are always well taken care of and maintained.

Helpful staff. Beautifully healthy fish and an impressive selection. Great experience!read more

Friendly staff and large variety of fish. But their tanks are extremely overstocked in the show…read moreroom, and many of their fish are not healthy at all. I purchased some fish and shrimp, placed in quarantine tanks that I've used many times before and the fish and shrimp have either since expired, or are now pretty sick, and I'm hoping to be able to heal them back. Staff is friendly, however not knowledgeable. When asked if a freshwater flounder would be good in a community tank, was told they're like a hillstream loach, and will eat algae. That was not true at all, and neglected to tell me it needed Brackish water to thrive, which my community tank did not. Also told me other fish would do amazing in a a nano community tank, but instead are extremely territorial, and a giant harm to those existing fish. The shrimp tanks are so over stocked, you could see the shrimp fighting for food, so when they got home they just ate right up their shrimp pellets. We thought we'd venture out to a different store than our normal, but decided that we will not be returning. Only giving 2 stars for the diverse selection and friendly staff.

Filthy, disgusting place. Fish mill. Red tail catfish should not be sold. Pyara should not be sold…read more Tanks are never cleaned. Building is beyond repair. This place needs to be closed down. It is a pit

New location is awesome! Owners are nice and very helpful and patient with my hundreds of…read morequestions. They have salt & fresh water fish, and beautiful corals. Great for someone like me bc I have both saltwater & freshwater. They get some really cool salt water & fresh water fishes from local breeders. Buy the fish when you see the fish they sell fast!