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    Lucky Tails Express

    3.3 (7 reviews)

    Services - Lucky Tails Express

    Pet transportation

    Pet adoption

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    1 year ago

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    9 months ago

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    2 years ago

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    2 years ago

    On time, clean, well cared for pets. Communication was a little slow but when our new puppy began his journey, communication was great.

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    2 years ago

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    Angel Oaks Pet Crematory - Front door

    Angel Oaks Pet Crematory

    (61 reviews)

    Losing my dog of 16 1/2 years was one of the hardest things I've ever gone through. He wasn't just…read morea pet--he was family, my best friend, and my constant companion. He went everywhere with me. He passed away on a Sunday afternoon, and when I called Angel Oaks Pet Crematory, I was honestly surprised someone answered. I could barely speak through the tears, but from the very first moment, they were incredibly kind, patient, and compassionate. They immediately put me at ease during one of the most difficult moments of my life. When my wife and I brought him in, the level of respect, care, and understanding they showed was truly remarkable. You can tell they genuinely care. I was told the urn I selected might take 7-10 days, which I completely understood--but just two days later, they called to say everything was ready. The urn itself is absolutely beautiful. I can't say enough good things about Angel Oaks. If you've lost a beloved pet, I highly recommend them. They treated my dog--and us--with the dignity and compassion we needed. I'm truly grateful.

    I cannot recommend this business based on my experience…read more I want to begin by acknowledging that the owner was professional and respectful throughout this situation. Unfortunately, my overall experience was negatively impacted by the handling of my case by the front desk staff. After my dog passed away, I was told I needed to complete a JotForm before the cremation process could begin. I informed the receptionist multiple times that I had never received the form and asked for it to be resent. During my first call, I was placed on hold for approximately 16 minutes and was assured it would be sent. By the following day, I still had not received it, so I called again. Rather than addressing the issue, the receptionist was dismissive, repeatedly interrupted me, and was unwilling to listen as I tried to explain that I had never received the form. After more than a week with no updates or communication regarding my dog's remains, I was informed that the cremation would no longer be performed and that I would need to retrieve my dog's body instead. As a grieving pet owner, I found this deeply distressing. After my dog's body had been in their care for over a week, I was faced with the possibility of having to identify and transport her remains myself. This is an experience no family should have to endure, particularly when the delay resulted from a communication breakdown outside of their control. Compassion, clear communication, and professionalism are especially important when families are coping with the loss of a beloved pet. While I appreciate the owner's professionalism, the lack of communication and the way this situation was handled by the front desk left me disappointed and added unnecessary emotional distress during an already difficult time.

    Lucky Tails Express - pettransport - Updated September 2026

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