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    AE Pets International

    2.3 (3 reviews)
    Open 8:00 am - 6:00 pm

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    Services - AE Pets International

    Pet transportation

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    9 months ago

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    3 years ago

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    2 years ago

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    Veterans Memorial Drive Animal Hospital - First visit and he is unsure about how he feels about it

    Veterans Memorial Drive Animal Hospital

    (38 reviews)

    I'm writing this with real disappointment because this was a clinic I once trusted…read more What made this experience so upsetting wasn't just a billing issue; it was the shift in tone from care to judgment. When I requested my dogs' medical records so they could receive treatment for an active issue, the conversation quickly became focused on "personal responsibility" and payment, even after I explained that I intended to pay the balance and simply needed to prioritize getting my dogs treated first. I was not refusing payment. I was trying to take care of my animals. At one point, the interaction became tense, and I expressed frustration. Recognizing that, I asked to move communication into writing so everything could remain clear and documented. Despite that request, I received multiple calls and texts asking me to continue the conversation by phone rather than responding in writing. That felt inappropriate. When a client requests to communicate in writing, especially in a situation involving access to medical records, that boundary should be respected. More concerning, access to my pets' medical records appeared to be tied to payment in a way that created a barrier to timely care. Whether intended or not, it left me feeling pressured to resolve a financial issue immediately before I could ensure my dogs received treatment. Due to delays in receiving complete records, I incurred additional out-of-pocket costs at another clinic in order to proceed with necessary care. I had previously respected this clinic and the veterinarians here, which is why this experience was so jarring. I hope there is serious reflection on how these situations are handled moving forward, both in terms of policy and how clients are communicated with during stressful circumstances. No one trying to get care for their animals should leave feeling judged or pressured during that process.

    They are nice here and treat our dog with care, but the rehab and rehab consultations are pricey…read more It was $185 for an appointment where they just took measurements of my dog (they did, however, give a complimentary laser treatment to my dog). The total cost of hydrotherapy is around $1500 for 12 30-minute sessions. I think that's rather high. For people who can afford to spare no expense, I'm sure this is nice. Just wish there were other lower cost options for my dog.

    AE Pets International - pettransport - Updated May 2026

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