I cannot believe the amount of customer service for a strictly e commerce store. I am just…read moreembarking on the cloth diaper adventure and was frustrated it was strictly online I decided to take a day trip and ended up here. Stephanie and Katia took time out of their day to answer my questions and help me find the diapers that are the proper fit for my family. I was blown away at how nice they were and how affordable their diapers were. They walked me through every step and made sure I knew what I wanted. Never once did I feel pressured to buy and I decided to buy from them because of the extra effort they made for me. I plan on extending my stash and exploring their website. I've also raved about them in all of my moms groups. Thank you guys again. You are amazing

The customer service at this merchant is deplorable…read more I contacted Thanks Mama regarding cloth diapers that developed holes. The diapers were advertised as covered by a 1 year warranty on the product page. The customer service representative initially replied that the diapers were still under warranty and asked me to identify which colors had developed holes so they could send replacements along with a postage paid label to return the defective diapers. I responded that I would need to return them all. The customer service representative then replied that they would not be able to honor the warranty since the diapers were purchased "so long ago." I replied reminding customer service of the current date which was within 1 year of the purchase date. Customer service replied confirming the date but now claiming that I need to send the diapers back to the manufacturer since more than 90 days had passed. I reminded customer service of their initial response, that I only need to identify the diapers that had holes and replacements would be sent. Throughout several subsequent responses with customer service and someone that stated they were the owner of the company, Helena, this retailer refused to honor the initial return offer to replace the diapers. Eventually, my e-mail responses were flat-out ignored. All of this is in addition to me having prior difficulty with customer service to have a quantity discount advertised on the cloth diaper page reflected in the cart upon checkout. The same customer service representative insisted the discount did not exist even though it was plainly displayed on the product page. In the end, I found the customer service agent to be clueless and uninformed and Helena (the "owner") to be rude and unconcerned with honoring customer service's promises. Overall, I would not recommend this retailer because "baiting-and-switching" discounts and bad customer service are inexusable.

This is the perfect gift store with something for everyone. The owner (and everyone who works…read morethere) is kind and helpful. My daughter loves the selection of Jellycats. I'm so happy we have a place like this in town.

Despite the amazing merchandise, the store owner is so rude that the store overall isn't worth it…read more Much better places nearby with more deserving owners!!

Great selection of kids clothing! This is a great store to consign with if your child grows really…read morefast. Docking it one star because the hours are really inconsistent. Sometimes when I arrive it's mysteriously closed with no update on social media and no sign on the door.

Love this place but hours are VERY inconsistent. Sometimes early or unexpected closures are posted…read moreon fb, but not consistently.

The owner is rude, the clothes are old-fashioned and overpriced. I was looking forward to buying…read moredresses with my daughter, instead I felt unwelcome. The owner kept telling my daughter not to touch the fabric, just the hangers... As mentioned in the previous reviews, it seems that the owner treats some customers with respect and some with contempt. I felt that she was condescending because of my accent. I will not be coming back.

From shopping here as a young girl to now shopping here for my kiddo, this place is a great mix of…read morenostalgia and fun shopping for mom and daughter! The owner is very kind, sweet and personable! I can't wait to go back to chat with her more! Kudos to keeping Pink Domino around. It's a true treasure.

The biggest issue I had was the woman who waited on me was extremely rude. I wanted to try a blazer…read moreon outside and she was very rude about it. I didn't want to go inside bc i was scheduled to have a lumpectomy for breast cancer the next day and wanted to stay healthy. I felt like crying after this encounter. People wear masks now when they have medical conditions. Perhaps this saleswoman should be more patient and empathetic in the future.

Originally we didn't go in because we thought it was only girls clothing. The boys stuff is hidden…read morein the back. The prices are outrageous. The clothing isn't anything special. Occasionally you can find a hidden gem on the sale rack but otherwise it just isn't worth it.

Wonderful selection of crafts at what seemed like very appropriate pricing, to me…read more I especially liked the textiles/ quilt selection, but there is also plenty of photography, jewelry, pottery, and glass as well as other items. The sales staff are the artists themselves, as it is a collective. I had a very friendly salesperson who made the experience better. Highly recommend this store for gifts, or to give a gift to yourself!

I wandered into the Clever Hand for the first time yesterday afternoon while strolling through…read moredowntown Wellesley, and wandered out with 3 gorgeous, local artisan-made pieces (handloomed bamboo scarf, hand-dyed silk scarf, and glove leather belt with carved wood "buckle"), none of which I had expected to acquire but could not possibly leave without! The store is stuffed with lovely, one of kind or limited run things that reflect the vision and interests of individual, Massachusetts-based artists--so much more satisfying to browse than a big box store full of mass-produced stuff. The artisan/salesperson who checked me out (she works in paper, making cards and charming wall collages for children) was welcoming and helpful, and my checkout experience in no way resembled the one described by a previous poster. (Frankly, I was a bit taken aback by how indignant that poster got over her frustrating experience--seems she loved the contents of the store, but knocked it THREE stars for inefficient customer service? That seems disproportionate and unfair...)

What a charming little store, tight and cramped because its tiny and full of lovely things to buy…read more The staff is VERY knowledgeable and helpful, so proud of all the beautiful things they carry. It is impossible to walk in and not buy something. I picked up some lovely paper placemats at a great price and so beautiful. Made #granniehudsoneatsout (aka grannie yelpie!) very happy indeed!

Amazing selection and the staff are so kind and helpful. I left with a present that is just…read moreperfect in every way - interesting, useful, priced appropriately, and wrapped to perfection!

The store has lots of nice items . However, on 2 occasions the same saleswoman was very…read moreoff-putting. She complained about her husband, showed me some skin ailment she had and talked about her hot flashes. Not professional! I'm a customer, not a therapist and was uncomfortable hearing these things.

It was very surprising to be the only customer yet not get greeted on my way in or out.read more