I love the store overall... the items are unique and they have so many fun things and great pieces…read more It is pricey but it is a 'one of a kind piece' kind of place. Things go fast, so if you like something, don't think on it too long. The reason for the 4 of 5 instead of 5 of 5 stars... Staff is hit or miss... i have had some fantastic ladies help me, but i have also been looked down upon by one lady when i was there who got mad that i was looking at something on a rack (which is not labeled "hold rack" or anything, and looks like all of the others). I pulled something out to look at it and she flipped out and said "THAT IS MY STUFF, LEAVE IT ALONE"... that was rude and soured my taste a bit, but the others i have dealt with are very nice. Wish they had a website we could buy through. I have to go there as my Dad's personal buyer for my mom all the time (they live out of town), and it is a pain. They don't have a website with all of their items online so you must go in.

THE BEST STORE IN NEWTON!!!…read more its got a wonderful (and quite wide) collection of clothes!!! also has beautiful jewelry and shoes!! the owner is super friendly and very helpful :) the customer service is great!! p.s. ive been a customer of Sumi Seo since the day it opened!!

Fantastic shop! Great prices, clear pricing structure and wide variety of items and price points…read more Always leave w something!

Nice selection with a lot of higher end designer brands at very reasonable prices. The owner is…read moreextremely sweet and welcoming no matter how long you look through and whether you purchase that trip or not. I've found some really great prices here, often new with tags.

Wonderful selection of clothes and women's fashion accessories - lots of sales too! I love this…read moreplace.

Excellent! Ordered items during the sale and delivery was within 1 day! Wow service is absolutely…read moreremarkable. Been shopping at Susanna's for many years and service has always been focused on you having a pleasant experience. Thank you Amy I appreciate all the changes you made during these trying times.

I normally don't leave reviews for consignment shops I visit because I might go and find some…read moreamazing goodies and influence someone to go in expecting the same amazing goodies that have been picked through and not replaced and rate the business bad. Thrift/consignment stores are a gamble, usually worth the risk to scope out in my eyes. I came on Yelp to see if I could shop online at WearOvers and someone's one star review popped up from 2 days prior to mine now talking about her experience with staff and wanted to express my MULTIPLE (9 at least) visits here. This place is massive with a very well organized (I'd say repurposed house probably) with a front entry room that's color coordinated jewelry, walking into a large open room that to your left are racks of clothes that depends on the weather but organized by color and size The displays above these clothes are pearl jewelry/diamonds then thin walkway (2 people could pass if paying attention to surroundings with no issues) that if you turn left racks of clothes organized by color/size and shelves with purses and jewelry and shoes ALL color coordinated. I could keep going section by section but my main point is. 1: I've NEVER seen a thrift place in all the states I travel for work and explore shops have an easier way to shop/thrift. If I'm only looking for one specific item that's a certain color, I can run in look in whatever color section and run out without having to waste forever digging. But if you want to just browse they make it so easy!! 2. I CANNOT believe how well priced these items are! Some items, I've had to question because I think they are priced wrong (too low) for the quality and condition) 3. Every time I have visited, there may not be someone just standing there at the counter doing nothing but greet the incoming customer but I can see why: I've only seen one person on staff there at a time that if they aren't checking out a customer, they are organizing or re-racking items, assisting customers in the shop or walking through multiple rooms and a second story with clothes to assist shopping customers. For the love of Jesus, they are one person with so many tasks and responsibilities!! If you need attention the whole time you are shopping, please hire a personal shopper at a high end store! Not once has any staff (it's always been a different staff member when i go in) been rude or demeaning! They have been nothing but nice helpful attentive... I could go on. 4: i tried before I made this post to just reply to the one star review person's review to save me from this SUPER long review I'm leaving and couldn't so I'll say this here: it sounded to me, (I wasn't there so I can't be 100% sure) that this person was in her own little world thinking she was the only person out shopping today, got butt hurt when she sat on a stool (first time in a thrift shop to think random stools are for customers to lounge on to shop??) and was asked by staff if she needed help. Then got butt hurt AGAIN when (from her own comment having her ear bud in with whatever audio playing) in her own world of shopping and not paying attention to her surroundings in a PUBLIC SHOPPING area squatting in a walkway was asked by staff to let another patron pass, said that was rude?? But then leave a ONE star review on a shop for hurt feelings and not the actual shop quality?? So I sat here for 39 minutes making this post about a shop that I've never received money or discount or perks from to say IGNORE the lady's (who looks approximately in her 50-60"s so you wouldn't think she wouldn't have the attitude of she's the s only one that's important or exists in this world that this is her only second review on Yelp at all) review is unfair. And PLEASE, if the one star review lady ever comes back and sees my comment and would like a sit down adult discussion over coffee or martini to just discuss worldly appropriate behavior to comment or review again and I'd be happy to discuss.

I have shopped here for several years and have found some great bargains, but yesterday I had a…read morestrange encounter with one of the employees. I happened to be listening to a podcast and had one earbud in. Sometimes when I walk in, there is a person behind the counter, and I might or might not greet them depending on whether or not the person is working on a sale, just busy with something behind the counter, or I am lost in thought. When I walked in, no one was behind the counter, and I made my way to the blouses. There happened to be a stool there, so I sat down to look at the blouses and shirts. The moment I sat down, a store employee came to me, looked me directly in the face and asked if I needed help, which was unusual for this store. Major stores do this but not small stores such as this one. I paused the podcast and responded, saying "No". She went on to say that she had said "Hello" or "Hi" (don't remember which) to me several times. I find this hard to believe as the distance from the counter to the blouses is mere steps. At this point, she could clearly see the earbud in my ear. Then she left. Was I "supposed" to greet her? Am I required to greet the store worker? Later on I was almost finished shopping and had planned to buy a small scarf. I was in an area which is VERY tight. It is hard for two people to pass each other. I was squatting down looking at something on one of the lower shelves and admittedly somewhat unaware of the people around me, when the "friendly" worker spoke to me asking if I could let someone pass behind me. Again, I could be wrong, but she acted as if I was being terribly rude. By the time she finished asking me, the person had already passed. Also, the person herself could easily have tapped me on the shoulder and asked to pass. Maybe I am reading more into it than is really there, but she seemed to have a beef with me. At that point, I dropped the scarf on the counter and walked out. I will not be returning to this store anytime in the near future.

Fun time shopping in my neighborhood "…read more I live like less than two blocks from this store . I went in yesterday and today . The lady helping me was very friendly. I really did have a great time shopping . I loved everything I got . The sweatpants they have are so comfy . The black designer pants I got ( they are in the picture ) are so comfy . I just love to be comfy . It's pricey but good value in the quality of the material .

Ceri is a wonderful boutique. There are many things i bought here that i wear on repeat years…read morelater. My favorite find was the shearling jacket i bought that i wore all winter from grown beans and i got it at a reasonable price. And the compliments? Don't ask. Tali the owner is so sweet and helpful and is very accommodating. Let's not forget her wide assortment of necklaces that are fabulous if any of you are into the neck mess like I am. She often has special sales and they are a great deal.

Paula was very helpful, as I was on a time limit of an hour.. success!! She kept bringing me…read morethings to try on and I ended up buying a skirt and pants. I usually go to the Boston store, this has more of a suburban vibe. Will definitely go back.

Walked out of Betsy Jenney today empty-handed. Not because I didn't see things that would have…read moreworked on me, but because the lone salesperson felt it was appropriate to have a loud phone conversation - with the other woman who I think was the owner, on SPEAKER - discussing politics, the election, "Pelosi and her cronies" ... how wonderful Rudy Guliani is, Dems stealing the election from Trump, etc. I do not begrudge anyone their opinion, but this is a place of business. This should have been a private discussion. I was the only customer in the store...there was no need for the saleswoman to have this conversation on speaker. It was bizarre. I kept giving her a look to suggest "pls take your conversation private" but she apparently can't read the room. On my way out I told her "I'm leaving because of the conversation you're having right now." I don't need to listen to political BS while I'm shopping. It's supposed to be a respite from all all.

Great selection of kids clothing! This is a great store to consign with if your child grows really…read morefast. Docking it one star because the hours are really inconsistent. Sometimes when I arrive it's mysteriously closed with no update on social media and no sign on the door.

Love this place but hours are VERY inconsistent. Sometimes early or unexpected closures are posted…read moreon fb, but not consistently.

Great little Indian clothing and accessory store on the main drag in Maynard - a little cluttered…read moreand overwhelming at times and they don't carry plus sizes, but my girlfriend has gotten several items here. The owner is an absolute doll and always willing to help you find something that you'll love. Well worth the trip if you're into Indian clothing!