Excellent! Ordered items during the sale and delivery was within 1 day! Wow service is absolutely remarkable. Been shopping at Susanna's for many years and service has always been focused on you having a pleasant experience. Thank you Amy I appreciate all the changes you made during these trying times. read more

Great customer service and really colorful well curated clothing accessories and gift items by friendly warm employees. They do great Facebook lives showing their products. They have a lot of really great gifts like really colorful decorative mugs, bowls, gloves etc all at very good price points and very good quality! Recently, I bought a few pairs of gloves (fun prints, embroidered) there for myself and for gifts and a beautiful mug for my morning green tea:) read more

My new favorite clothing store! They have all sizes with a penchant for comfortable! I was able to find some great deals as well on summer cotton dresses that I've already gotten great use out of. I've visited and paid full price as well as up to 75% off on their later in the season sales. They're very nice in there and have lots of options. Highly recommended to all! Can't wait to shop again for next season! Love. 5/5 would recommend. read more

If you are not rich like me, go here when there is a sale. If you are rich then you have the luxury of coming here whenever you'd like and pay almost 100 bucks for summer dress that I will get in two months when it's marked down to 47 bucks! I win! Nice people working here and a nice selection of grown up clothes with some fun dresses thrown in for good measure. read more

Thank god Susanna is open again! The sweetest staff and the best clothes. I always go here to find something unique to wear to a wedding or other special occasion. Also nice pieces for work, either for a normal work day or when you need a little something extra. Great jewelry too. I don't live in the area anymore, but I make it a point to set aside a few hours each time I come home to get to Susanna! When I return to the far away land of Texas, coworkers and friends are always dying to know where that special piece of clothing or those earrings came from. read more

If you get a chance this week please go they have allot of their summer clothes on sale. I got a dress for $23.00 and a top for $10.00 Originally the dress was $45 and the top $30. They have very unique, one of a kind items for women not teenies or anyone going to college. Amy and Zelda (one of the owners) will help you in finding your size what colors work for you and great conversation. If you are looking for something for the holidays, bridal party or just want to feel sexy they have it. Have sizes for all types of women, large extra large, big butt/wide wide hips and more. Zelda will hook you up.. As far as their fall winter line you will not be upset , the clothes last for a life time very classic and some are very out there more than NYC. In which I receive a compliment around New Years last year. Susanna is not expensive compare to Chico's and Looks. Plus the staff helps you and they do remember your name if come a few times. They are so down to earth. read more

I absolutely love Susanna's. The clothes are unique like works of art. I always feel I wearing art. They are not your off the rack the usual you find 200 of at a mall retail store. The sales women are professional sales people and will assist you in selecting items if you wish and give you honest opinions. They also sell many different kinds of accessories to complement your items. I only buy clothing from Susanna's since after I found this place a few years ago. Watch their fashion demos on Facebook. read more

Susanna Cambridge is FABULOUS! Love the range of trendy chic, wearable, comfortable designs...clothing that is appropriate for younger and more mature shoppers. Staff member Amy couldn't have been more accommodating, knowledgeable or courteous, as she helped me place my recent phone orders. Susanna Cambridge is my go to store when I update my wardrobe, and I have recommended it to others. read more

I love this place. It is like going to a social gathering with wonderful people you know and beautiful things everywhere. All the women are so helpful and will not let you leave unless you are happy with your purchases. The sizes are not real small but have jewelry that is sparkling or just perfect for the right outfit. The clothing will last and so many of the pieces are timeless. They are honest, sell real quality and a delight to shop in. The prices are reasonable for what you are getting and it is worth the trip. Every gift I have ever given has been wonderfully received. This is a true neighborhood with all the things one needs to feel connected to your community and to shop. Barbara, Zelda, Ellen and Amy are awesome. read more

This shop is good for accessories and has wonderful sales staff, but that's about it. I used to get the odd dress or blouse here, but no more. The clothes tend to be rather shapeless and baggy-looking. read more

I had one week to go before my trip to England and nothing appropriate to wear. My sister and I would be hiking and theatre going and we promised each other to "pack light." I was becoming frantic. I stopped in Susanna in Cambridge and they had everything I needed. I'm not a great shopper so Amy took me by the hand and created several mix and match outfits that look fabulous. I'm not thin but she even managed to make me look 10 lbs thinner! Susanna is not expensive compared to travel clothing lines like Travel Smith and you don't look like every other tourist. I think this shop is extra special. There is an atmosphere that is welcoming and helpful. There are many, many choices and wonderful unique pieces that are beautiful and fun to wear, and aren't high maintenance. Their jewelry is fabulous. I bought a little black sparkle necklace with pull strings that will be easy to pack and add a little dressed up look to my wonderful tops. In the days of indifferent and uninterested employees in the Mall and the impersonal, hit and miss with sizes, internet shopping experience I think that Susanna is a fabulous place to shop and everyone there is wonderful and they really care if you leave happy! I'm off to England on a long awaited trip with my sister and I will be looking pretty darn good thanks to Amy and the wonderful shop Susanna. read more

If you want a sweet, friendly boutique with a reasonable price tag, Susanna is your spot. My mom has been shopping here since they opened and my sister and I now shop here too; it is still the place to be! They have a range of clothing and jewelry to suit hip ladies of any age group. You will leave feeling good about yourself and any purchases you made here. read more

This store opened in the 1980s, and I used to walk by it regularly, stopping in and picking up lovely pieces that I wore regularly. I moved away and, on a visit back to Cambridge in 2013 I walked by and to my delight, Susanna was still there! I make annual trips to Boston from the west coast for work, and Susanna is a must on my list of places to visit. The clothes are stylish and easy to wear, often made in the US. I always find something, or usually a number of things, that become staples in my closet. The people who work there are warm, helpful, not hovering but like a friend giving help in just the right way. Susanna is my favorite clothing store. read more

This is wonderful store run by even more wonderful ladies! Value, style and great advice. They enjoy what they do so well and make your shopping experience pleasant and successful. read more

It's my FAVE clothing store. Clothes are romantic, unusual, artistic, often retro, elegant, zany, and savvy. The staff is so helpful, a REAL gem of a boutique. You will get lost in this lovely over sized boudoir. LOVE the jewelry too. The prices are very reasonable. I used to shop LOOKS but their clothes selection changed to trendy, not artistic and timeless anymore and their prices went through the roof. Plus Susanna's has sizes for more than just skinny youth! I'm in my element when I walk through the door. I adore the whole store and its lovely staff! They know my body shape , what I look good in, what styles I gravitate to. Nothing ordinary about them. read more

You know when you go Christmas shopping and then you turn around and see the perfect gift for...yourself?? Ah, that's what happened to me here last weekend. I got the most amazing, beautiful artsy top - and the best part: when I got home, I tried it on with 3 skirts, each a different style and color - the top looked great with all of them. I was thrilled. And to think I'd just stopped in to say hello to Barbara and Zelda and Amy. Saying hi to friends AND a fashion score. Perfect. read more

Wonderful women's clothing boutique with a comfortable, funky vibe in Porter Square. Pretty things that you won't find at the mall. The staff are always warm and helpful, and will provide honest opinions when requested. Plus they are happy to special order if your size is missing. read more

I just discovered this great little store. Staff was attentive, pleasant, and knowledgeable. Little pricey, but you get what you pay for!! I'm sure I'll be back next payday. read more

Nice consignment place. Friendly staff and unique clothing. Check out the jewelry, some nice things there.

I have been following Susanna's for quite sometime and around Thanksgiving they posted the cutest mittens that were described as "butter" on the inside. Of course I had to have them. I messaged the store and they were immediately purchased and mailed to be received just over 24 hours later. They are exactly as described and the color (maroon) is gorgeous! This place is such a Cambridge gem! The owner is a sweetheart with such great finds. Can't wait to come back! Thanks for the perfect mittens! read more

Nice clothes, nice looking store. But it seems like the people who work here are way more interested in talking about their personal lives than in helping customers. I don't like to be hovered over, but a little interest from a salesperson would be nice. I felt like I would be interrupting a therapy session if I asked for assistance. read more

The customer service and follow up is fantastic. I live in NYC and had ordered some itmes and they kept me posted on delivery expectations and had excellent follow through. I opted to change colors of one of my shirts and it was a non-issue. It was a stress free and great experience shopping. I will definitely put it on my favorite boutique list for future excursions! read more

This store is great! They sell really interesting, elegant clothing at reasonable prices and the people who work there are extremely helpful. I've ordered a number of special-order pieces over the years, like things in colors that they don't have in stock but can order for me from the designers. They are so pleasant to work with, and so thoughtful. One of my favorite stores, and I've been shopping there since the very first day it opened. You'll love it. read more

I love many of the clothes and the staff can be very helpful. they are pricier than what I usually spend but I go when I want to get something nice and unusual. unfortunately I wear a common size and in 15 years have only bought one outfit because they don't have my size. Frustrating! I wish they would by a few more in each size. read more