I went to the Orem Community Hospital Emergency Room yesterday morning at the request of my dentist…read morebecause I have a severely infected tooth, a visibly huge and swollen cheek, and so much pain, OTC meds weren't touching it so I was forced to take my back pain meds (which still didn't take the pain away,) as well as a fever of 103.4 earlier in the morning. My dentist thought I should go to the ER for IV antibiotics for fear that my tooth infection had turned into something much more serious because the antibiotics he gave me weren't working. The admitting person was a sweetheart as was the male nurse; both compassionate, empathetic, and kind. The doctor came in and made me feel foolish and idiotic for going to the ER for 'simple' tooth pain, actually pulling faces at the mention of a dentist sending someone to the ER, and rolling her eyes. THEN, when she seemingly, finally decided to figure out exactly what was going on, she sat down in front of me and said, "Hon, tell me what is going on. How did this happen?" All I could think was, are you serious?? I mean look at my ginormous, pink cheek, lady!! She talked to me as if I were a child and was extremely condescending. I just felt stupid and wanted to leave and go to a different ER but I had an IV at that point (for blood tests, mind you, not antibiotics). Then she sent me in for CT scans of my face to make certain that the infection hadn't spread anywhere dangerous, finally taking my issue seriously. She didn't give me the IV antibiotics for the severe infection, she simply 'upped' my antibiotic (from the one the dentist gave me) to a stronger one. How hard would it have been to simply give me even just a injection of stronger antibiotics?? Or better still, through the IV that was already in my arm?!? Then, she numbed my tooth to take away some of the pain, which it did, for about 30 minutes when the pain came back with a vengeance. I feel like the doctor didn't like being told what to do from a measly dentist, or God forbid, me, and didn't do the antibiotics out of sheer stubbornness and pride. No, I did not go to medical school, I am not a doctor and will not pretend to know how to heal someone in the way a doctor can. I do know my body and knew something was wrong. I also know empathy, which this doctor didn't seem to posses, nor, really, did the female nurse who just acted like it was an inconvenience for me to be there. I went to this ER with the hopes of having some relief from my pain and severe infection. I left feeling stupid for going in the first place. There was no empathy, compassion, or even patience from this doctor. I know there are other doctors working at the Orem Community Hospital's ER, some with likely more empathy than was shown me, but I will *never* chance that again. I will drive the extra several miles to AF Hospital's ER where they are kind, respectful, and even humble enough to listen.

I had a Carpal Tunnel surgery done at this hospital. They asked me if I had they copay which was…read more$350. I said no. Instead of getting payments set up right then they did the surgery. They didn't ask after either. I got a statement in the mail with a paystub and a return envelope. I made a payment(what I could). I am on social security with no other income. The next month I got another statement, made the same payment, did this for 4 months then SLAM. They SLAMMED me into collections for the rest. No notice to call, no call, nothing said letting me know the payments I made were not good enough or that I needed to call, nothing just SLAM me into collections, granted my fico score is in the toilet anyway and I don't care because I pay cash for everything. I will never use this facility for anything ever again.

I had a total knee replacement January 13, 2025. The hospital staff, doctors, surgical team were…read moreall outstanding! However, there are billing problems EVERY SINGLE TIME I use Revere at any location. I have primary and secondary insurance. I got notification that I owed a balance, which I should not, since the secondary insurance pays whatever is left after the primary pays. I called billing and they said they were unable to reach my supplemental insurance company. I called the insurance company and got through to an actual human right away. I called the hospital billing department back and told them what number to call, and to wait to talk to a human. I will wait a few days to see if they get it straightened out. I am concerned, because I am scheduled to have the other knee replaced next month, and do not want this hanging over me when I go for that procedure. What the heck, Revere? EVERY SINGLE TIME for the past nine years.

I scheduled a scan and received a email showing my cost estimate with an offered discount if paid…read moreahead. I called the hospital to get a clear explanation of the charges. I was told they had checked on my insurance and I hadn't met my deductible so I was responsible for the full amount. I agreed to the terms to receive the discount and paid the amount ahead of the scan. There were no complications or issues. A month later I received a bill for more than I had already paid. I contacted the hospital and they said the original quote was only an estimate and the procedure cost was actually more than double what I was quoted. After disputing it with a manager (Matt) I still ended up paying a substantial amount more. Very unfair practice in my opinion. I would not have had the scan done had the cost been accurately quoted to me originally.

I am so thankful for their care in the middle of the night. Quality quick care when I needed it…read moremost. No wait, just emergency care in a safe clean environment. They had everything they needed to do the scans, tests, iv, blood work, and technology so my primary can get the information easy. Well staffed with kind professionals.

I was using AI to track my mother health care. Claude was very helpful in understanding what was…read moregoing on. I was able to ask the right question for the doctor. My mother had been detoxing and she has heart failure and kidney failure. I was extremely concerned with her being in hospice rather than getting the correct medical treatment. No one would listen to me. My mother has survived being put on hospice now four time. A security guard with the name Eric demanded that I delete the pictures and audio recordings of my mother health care or be barred for 24 hours. I said, No! I'm deleting anything from my phone. i asked to file a complaint with Sheila, my mothers patient advocate. Sheila demanded that I must delete the recording and pictures as well. I said no! Three days had passed so i was in the hospital and Juan the security guard pulled me from my dying mothers room and demanded that I was criminally trespassing and I not be on the property for 365 days now. I was escorted from the property like I was a criminal. The entire time my mother was in the hospital she was not getting the right care, I was forced from the hospital by security guards that my mother was in. Juan, Sheila and Eric destroyed what could have been something special to be able to spend the last days with my dying mother. Instead our family will always have the memory of Juan, Eric and Sheila enforcing a policy the hospital does not have just to prove their authority over common citizens such as myself. Dutung the two week period I begged over and over please show me this policy that says an individual can be criminally trespass from the property for not deleting a picture. Sheila explained to me that all policy are internal and can be given to anyone. How can a hospital security team enforce a policy that is not shared publicly due to internal policy? Hie many policies have been violated while enforcing a policy that can not be shared publicly?

Horrible, unethical Dr. came in on a Saturday to have an x-ray of my son's wrist. It's two days…read morelater and Dr Gibby has still not read my son's X-ray. If you offer x-ray service on a weekend it should be read on that same day! Never experienced anything like this in my life. This Dr is happy to take your money for no actual result. I sent the pic of my son's wrist to my sister in law who is a Rad tech in California. She and her coworkers were appalled that an x-ray of the entire hand was taken and not focused on the wrist. Even the techs here are a joke. Utah healthcare is the absolute worst. Going to another facility where the radiologist actually does his job.

While I didn't get good news while I was there I still liked my experience…read more I visited them on my Drs recommendation to have yearly routine tests done. The Radiologist who was on site read my scans and came right in to explain things to me. He looked 20 but took all the time I needed and explained in great detail. I would highly recommend them if you tests or Urgent Care.

I went to see Dr Ahmad after being told by 2 other endocrinologists, an ENT, and a primary care…read moredoctor I needed surgery. (One of these Utah County "Thyroid Clinics" injured my sister's thyroid in a similar surgery, so I was very skeptical.) I have benign thyroid/parathyroid tumors, and Dr Ahmad confirmed my research that surgery is not necessary in my case (low calcium levels, no kidney issues, etc.). If I choose surgery sometime in the future, he recommended I see specific specialists due to the complexity (not an ENT). I appreciate Dr Ahmad's thoroughness in reviewing my labs/tests and for responding to all my questions with good information. I appreciate his straightforward, logical approach to medicine.

Quite likely, he is the worst and most uncaring physician I have ever encountered. He treats…read morepeople suffering through difficult thyroid conditions with little to no compassion. He completely discounted my pain/confusion as I moved from Graves, to hyperthyroidism, to Hashimoto thyroiditis. Save yourself the trouble.

Absolutely the worst billing system. Do not go here. They will rip you off and be rude about it…read more You call and call and they never return phone calls.We were customers since they opened. We lost our job and still made a payment to them higher than our mortgage payment. Six weeks later when I was sick they told me very loudly that they couldn't accept me because my account was in collections. When I explained we just made a large payment they could not find it. I even have the certification showing the check was cashed. Packed our things up and went down the street to IHC . They treated us like royalty. Our family has been patients at Tri City for 20 years. It sad. The Doctors are great at Tri City. They need to fire their billing department if they want to keep their clients.

Bad, bad, bad. My son had a gash in his thigh and was in a lot of pain. It did not warrant a trip…read moreto the emergency room, but needed to be taken care of immediately. Went into this place at 9:02 pm (the doors were still opened) and they initially started to take my information and then looked down at the clock and said, "Oh, I'm sorry, we're actually closed." There were three nurses standing around and they all just kind of looked at each other and walked away. I get closing time and people want to get home to their families or TV shows or whatever, but this isn't a fast food restaurant! There's a child in front of you with a fairly severe injury in a lot of pain. Have a heart!

In December of 2019 I visited the Intermountain Healthcare emergency room. While in the care of the…read morestaff, doctors and nurses I spent over two hours in a private room with very few visits. When I was visited by the attending physician, Dr. Nelson, his demeanor was very unprofessional, confrontational, and distrustful. I was diagnosed bipolar 2 disorder in 2018 and was between residences for several months before I moved in with family in Provo, Utah. With no established medical care in a new, unfamiliar area, I felt I had no choice but to visit the ER due to extreme depression and to make sure I was able to stay on stabilizing medications. I visited the emergency room to get an emergency refill on a non-narcotic prescription I have taken for years that I have been told not to stop taking because of its life threatening side-effects. I recently acquired my medical records from my visit at Intermountain Healthcare. After careful review of the documents, I have found that Dr. Nelson lied about me on my medical records and his unprofessional behavior in the emergency room was discriminatory and based on a diagnosis that I do not have. I asked to have my Lamictal prescription refilled as it is necessary to maintaining my mental health. He put in my medical records that I hadn't been taking it and he "advised against restarting it". I had not stopped taking it. I needed a refill because I was almost out and having a very difficult time. He told me to stop taking a life saving medication cold turkey. If I had stopped taking it cold turkey as he suggested, I would have been even more depressed, psychotic, and would possibly have seizures as well. If anything, he should have referred me to a physician who could help or sent me to an emergency mental health hospital for acute care. Dr. Nelson is not a psychiatrist. In my chart, he wrote in an diagnosis for borderline personality disorder and claimed my behavior (being upset about not being able to have my life saving medication) was due to this disorder. He also claimed that I changed and fabricated my stories while I was there, implying in my chart that it was due to this disorder (one I do not have). I was not visited by a staff psychologist, social worker or other doctor who could have advised him on such a diagnosis. I have since received follow up care and I am feeling better. I don't have BPD. I have never been diagnosed with BPD. I have bipolar 2 disorder and OCD. His uninformed diagnosis reduced the quality of my care by other attending physicians and nurses. The treatment I received at the hands of Dr. Nelson left me feeling even worse than I had felt when I came in to the emergency room. He stated that I have BPD in these records and to my nurses to invalidate my feelings and reactions to what happened. This is blatant discrimination and disgusting behavior from a doctor. I am concerned about the other patients that Dr. Nelson is seeing. If he treated me with such unprofessionalism based on a diagnosis that had no basis, he most likely treats other patients the same way or even worse. *Copy of the complaint email I sent to Intermountain Healthcare I DO NOT recommend visiting this hospital. I especially do not recommend seeing Dr. Nelson.

I had a family member admitted to this hospital here for both mental health and detox. The staff…read morewere so kind and communicated well. She was so happy to be getting help. She went on to a residential rehab and is doing great. It is a very nice hospital. She learned a lot about herself and gained skills to stay healthy. They did an excellent job. Thank you. We will be forever grateful. P.S. many of the reviews below are for a school with the similar name not this hospital.

They insisted on over medicating a 15year old. For children it is more like a prison than a place…read moreto receive needed help. Hopefully your are lucky and your insurance allows you to choose any other place

This is the best chiropractor I have found (I've been to several others). Dr. Ryan Averett is not…read moreonly friendly, but he gets results. He doesn't just relieve the symptoms, he knows how resolve the issues so that I don't have to keep returning (which is a problem I faced with prior chiropractors). After years of daily migraines, he helped me with some adjustments and stretches and now they are gone! My girls have had joint issues and a broken tailbone and Dr. Ryan has gone above and beyond to help us, even coming into the office after hours. He has saved us a lot of money by referring us to a local x-ray technician for the broken tailbone, instead of having to go to the Emergency Room. He has a lot of experience and is very knowledgeable. I can't thank him enough for all that he has done for me and my family and I'd recommend him to anyone.

I'm happy that a lot of other people seem to be content with this chiro office, but I just don't…read morehave a similar feeling after visiting two times for both chiro adjustments and for one massage. I bought a really good Groupon deal for two chiro visits and for one massage because I moved from out of state and have been searching for a new chiro. The one I left behind was incredible, so I was hoping to find someone of the same caliber. Reading the outstanding reviews for Dr. Ryan convinced me to give the office a try. The office is pretty busy right now, probably because of Groupon. I was able to schedule the first appt. within a week or so, but had to come in on a different weekday afternoon for a massage + 2nd adjust. They say the masseuses book up fast and at least a week out. Front desk people are nice. Dr. Ryan himself is alright. I don't really feel like he's fully present and that he's far too busy to really, truly care -- about me at least. Maybe he does care about his other patients who are very happy with him. He diagnosed me after our first meeting. He likes to play videos to show diagrams, but the TVs didn't really work, so just sat there waiting in silence instead of just listening to an explanation. One of my visits was sat in upon by a new hire that awkwardly stood in the corner. He asked if it were okay she was there after she was already there for 5+mins. He does actual hand adjustments, which I am not used to, but I liked it. They offer this muscle relaxant before adjustments that is delivered by electrical pulses as you lay face down on these massage tables. It's awkward because you're laying butt up in a public room where people are busily walking in and out of, and other patients are annoyingly playing loud videos on their phones or talking loudly. You can't really relax because of this. And you can hear other people's consultations through the walls. The first appt., he also mentioned doing a muscle scan, but then said the machine was down and that they would do it next time. He forgot the 2nd time, so I had to remind him. He said that he could cure my conditions for $2k. Despite me asking for a breakdown several times, I never got one. Knowing the regular price of the adjustments and massages, I could not figure out where his numbers were coming from (for 10-12 weeks of treatment). I felt pressured and was anxious for it for weeks because he told me I would likely develop osteoarthritis by the time I'm 40 if I did not move forward with treatment. I almost did it because of how scared I was, but I then decided to get hardcore back into strength training and yoga everyday, and I have been feeling a lot better. He really talked up their masseuses, saying they're the best in Utah. I hope not because my experience was just meh. She rushed it and was done before the hour was up and talked the entire time. That's fine, but to also talk about how you're psyching yourself up for a 2 hour massage AFTER mine is dumb. C'mon. I plan on going back to a chiro, but just not this office. IN RESPONSE TO THE OFFICE: Dr. Ryan explicitly told me he would CURE my conditions. He told me this twice. I remember the conversation because I asked him just to make sure I heard him correctly (because it's rare to hear any sort of medical partitioner to guarantee such a thing), and he said yes, "cure". It was at the end of my second appt, after my adjustment and after the muscle scan. I was standing right by the screen where I could see the results and the front desk. A cure was the only reason I considered paying $2k but decided I didn't feel right about it. I asked for the cost breakdown several times from both Dr. Ryan and the front desk staff, but it was not provided, I so doubted anything else would be resolved if I brought it to the office's attention. If you know who I am, you were able to call me but you chose to write this public response instead. Thanks anyway.

Figured I would confirm the reviews that are coming out saying to steer clear. Had a telephonic…read moreinitial consult with a provider and was suggested a treatment plan. Something about his demeanor clearly emphasized he was completely uninterested in my case. I still proceeded with blood work but couldn't shake the feeling he had zero compassion for me. Turns out this provider was retiring, yet, he was still being allowed to accept new patients. He never communicated results and had I been equipped with this knowledge I would have sought fertility preservation- but elsewhere. It's clear this is a business for them and their top priority is cash flow, not women's health.

Utah Fertility Clinic is one of the worse clinics in business, I had an IVF cycle with them in 2023…read morethat resulted in me having an ovarian abcess. It was very horrible experience. They are very unprofessional and no communication at all. After my egg retrieval, I had to call multiple times to get hold of my assigned nurse to get my result. No follow up calls. My nurse forgot to tell me about a medication that was prescribed by my doctor, that would have made my cycle more successful. Considering how expensive they are, I expected much from their operating room where eggs are retrieved. It was less than standard. The staff are unprofessional and the doctors lack real knowledge or empathy for their patients. Everything here is overpriced and all they care about is your money. They are in this for the money and not to help couples with their dreams of having babies. From the front end staff, to the nurses, doctors, anesthesiologist, back end staff, they are all unprofessional. I remember the anesthesiologist was so unprofessional, he did not introduce himself and had this angry look and grin on his face on the day of my eggs retrieval. My doctor made all the decisions and did not carry us along the process or ask for our concerns or input. I'm not sure how they are still in business. Please do no waste you money, go else where. Don't believe the good reviews, trust me, go elsewhere, its not worth your money or the headaches.