It isn't often I am stumped by most computer concerns but this one was it. I've always had friends who could help but in this instance, I was at a loss. I looked online and Timely Tech, specifically Matt, was very highly recommended and close by. Being out in what I consider the boonies, this was a win to start. Reached out via phone, explained the problem and Matt was on it. Asked me to drop off my desktop and he'd get to it that evening.
HE DID! Not only that, very communicative and extremely helpful. I needed a new hard drive. He made a suggestion and HAD the one in stock that I needed. He went a step further to let me know I would likely need to replace some of my storage soon and recommended some drives.
I picked up my PC this am and the price was also super reasonable. I have no qualms about reaching out to Matt again, especially when I have the drives that need to be replaced. He went above and beyond, in my estimation, and was just phenomenal in his service. Aside from being local to me, he was helpful, timely (as his company name states) and thorough as well.
I hesitated to give him five stars because then everyone will know, but I can't NOT rate him that highly, if there were 10 stars, he would be a 20. He deserves all the business you can give him and I know I'll be going back to him when I need and likely, when my parents and friends need too.
Thank you, Matt for getting this sorted so quickly, thank you for being consultative as well and thank you for exceptional service. read more