Took in a high quality laptop with a power problem from both DC power ports. Requested in-depth…read moretroubleshooting and the company sent the system off to another company for board repair. Notified the motherboard had damage to the CPU pins (which is not a common occurrence at all since the CPU never moves). Notified the HSC employee I would like either the company with the device or themselves to ensure the components were placed back in their appropriate locations. While the employees were polite, I received the computer back with the shell, all boards, 4 extra ram sticks (RAM and SSDs removed prior), cpu and gpu thrown in a box loosely without any ESD bags. I expressed my disontentment at that point to the owner and left.

I broke my laptop display picking it up wrong. They took it in, explaining that the display may…read moretake a while to order, be shipped and arrive. The laptop was useless without a working display, so that wasn't a problem. A week and a half later it was returned fixed. Later I took my wife's iPad in for a repair. They honestly told me they couldn't fix it because they didn't have the equipment necessary for an iPad but recommended another computer repair shop which could make the repair. That shop did a great job at a very reasonable price. This shop is honest, as fast as they can be, and the prices are very reasonable. I recommend them.

I found Matt online and am so happy I did! Matt and Alex have helped me several times, always…read moreimmediately responsive both via online and/or in house depending on the situation. I can't recommend him highly enough.

It isn't often I am stumped by most computer concerns but this one was it. I've always had friends…read morewho could help but in this instance, I was at a loss. I looked online and Timely Tech, specifically Matt, was very highly recommended and close by. Being out in what I consider the boonies, this was a win to start. Reached out via phone, explained the problem and Matt was on it. Asked me to drop off my desktop and he'd get to it that evening. HE DID! Not only that, very communicative and extremely helpful. I needed a new hard drive. He made a suggestion and HAD the one in stock that I needed. He went a step further to let me know I would likely need to replace some of my storage soon and recommended some drives. I picked up my PC this am and the price was also super reasonable. I have no qualms about reaching out to Matt again, especially when I have the drives that need to be replaced. He went above and beyond, in my estimation, and was just phenomenal in his service. Aside from being local to me, he was helpful, timely (as his company name states) and thorough as well. I hesitated to give him five stars because then everyone will know, but I can't NOT rate him that highly, if there were 10 stars, he would be a 20. He deserves all the business you can give him and I know I'll be going back to him when I need and likely, when my parents and friends need too. Thank you, Matt for getting this sorted so quickly, thank you for being consultative as well and thank you for exceptional service.

I wish I could give out more stars, because I'd easily rate RebootedRise 1,000,000 stars!…read more I use RebootedRise for all my I.T. needs. This firm helped me operationalize my technical business infrastructure, to include complex software integrations and workflows to save me LOADS of time. I'm an entrepreneur and own EleVest (an investment firm) and my business has leaned heavily on RebootedRise for technical recommendations that not only solve for my needs, but also for my budget. I love that this company is priced for small businesses, with tailored service options so you only pay for what you need. I had the pleasure of working with their owner, Ryan, directly and he is an absolute GEM. He's extremely knowledgeable and cares deeply about the success of his clients and their businesses, and surprisingly makes all things I.T. FUN!

From the owner: RebootedRise is a modern tech company that offers unique and scalable business solutions for your…read moreIT needs. We specialize in providing definable tactics to create and enhance new businesses as well as small to medium enterprises. Our services include hardware and software solutions, as well as expert consulting on building and scaling your infrastructure.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

Todd was awesome. I sent him a message and he called me the same day and got unifi products to…read moreadopt and even took the time to setup my IOT network to separate them away from my primary network. I wish I found Todd earlier, he could of given me his advice before purchasing my Ubiquti equipment but overall, he was friendly and new his stuff. I will call him for any future networking needs.

Told me my very slow computer was dying and recommended a replacement. Transferred all my data to…read morethe new machine.

I have worked with Dave for over 15 years - first in Fredericksburg, but when we moved to…read moreWilliamsburg the service remained top notice. I always call him when I am in deep trouble and in a matter of hours- or perhaps a day he's got it understood and solved. Prices are amazing for the quality of service.

Ramone and A Faster PC provided stellar in-home service for my elderly friend today. Personable,…read moreintelligent and caring support -- he diagnosed the problem quickly and helped resolve our issue. He went above and beyond. Highly recommend this company

Ramon did a wonderful job. He responded quickly to my call, diagnosed and fixed my computer in a…read moreshort period of time. He was also very personable and his pricing was fair. He's my IT Guy from now on!