As a local resident and long time customer of Timekeepeers, I just wanted to set the record straight after reading the review of Sydney K of Escondido, definitely a non-customer with an axe to grind for some unknown reason. I was in the store that busy Saturday when the reviewer in question entered to store, one of 10 customers waiting in line for the usual GREAT service these two gentlemen provide. After all, there is a reason that 64 other reviews, now 65, state correctly that not only is this an example of the BEST service of any retailer in San Diego. As a frequent and regular customer, I have personally witnessed COUNTLESS times, they have provided services for customers free of charge or because unsuspecting customers didn't know they didn't take credit cards, let them go on an honor system to "stop back & pay when in the neighborhood"... a level of trust & integrity seldom seen any more in biz... Back to that Saturday. The lady had some kind of pocket watch that she valued obviously much more than the true value she expected to get selling it. When the two men behind the counter POLITELY and DIPLOMATICALLY declined to purchase it, saying they had quite a few others in their safe that had gold value, as did hers, but they weren't interested in acquiring any more... She immediately got loud and DEMANDED they open the safe to show her the others. By now there were over 15 people and the line was out the door. Who in their right mind expects someone to drop their customers, take the time to open a safe containing valuables, cash and who know what else with a store full of people?!? When told this could not be done at this time, the woman stormed out of the store bumping into everyone else in line on the way, muttering "How rude, etc, etc"... THAT is what happened and for her to besmirch this fine establishment, a pillar in the community of unquestionable kindness and integrity is a joke. I have flagged her comment and written to Yelp in SF asking them to remove it without the benefit of a response. But I suggest ANYONE looking for the highest level of service for their antique clocks, watches or just a battery replacement, not to consider ANYONE else in the great San Diego area and consider the source of a bitter and unreasonable woman as totally unfounded. read more