I should have listened to the Spectrum technician who came to our home and said "Spectrum sales representatives often lie to customers to increase their commissions." I called Spectrum to compare Spectrum streaming costs to TV costs. The sales representative quoted an Internet and combined TV cost that was $111. Boxes of Spectrum equipment arrived the next day including equipment for services I DID NOT request including a landline phone device and Apple TV device - for $156/month (before taxes) and $180 for the Apple TV device. I spent 3 hours on the phone trying to cancel the TV service - and I'm stuck with a $180 Apple device I did not want. Spectrum representatives suggested I sell it on Facebook Marketplace. I am checking out other Internet services so I can break with Spectrum and their dishonest practices permanently. read more

Horrible customer service and loyalty. I was $25 (yes, only $25 past due on my recent bill) and they cut my service without a warning or anything. It's bad enough they cut the service for that little amount, but even worse when I had no idea I was past due!! Ridiculous!! read more

Truly one of the worst experiences I have ever had trying to establish service with company. Think about it, these types of service providers just have to worry about set and initial establishment of service, after that it is a cash register. Wouldn't it make sense to make sure they got it right from the beginning? 4 cancelled appointments 12 phone calls over the course of 8 days trying to get service set up but THEY SENT A BILL BEFORE THEY EVEN HAD IT WORKING! They sent a bill for 470 bucks on the 11th when they had not even gotten the service working until the 14th. When asked what they were going to do about it, they offered a $20 credit to the account! Excuses, transfers, disconnected calls, the absolute worst company I have ever had to deal with. read more

internet works about 30% of the time. this is the worst company to exist. Constantly having to reset everything. i would rather set myself on fire than have this as my provider.... but i have no other choice in my apartment complex. 0 stars. Absolute TRASH. SPECTRUM IS TRASH AND ALWAYS WILL BE!!!!!!!!!!! read more

If I could give zero stars I would. Not only is the service ABSOLUTE GARBAGE, but MAKE SURE YOU CANCEL BY THE 24th or you will be charged for the ENTIRE month. We found this out the hard way when we cancelled on the 26th. Don't worry, I called on the 12th to inform them I wanted to cancel. Do you think that they said hey by the way you'll be charged for the next month if you don't cancel by the 24th? NOPE, instead they billed me $151 (because it's a "monthly subscription" so they can't prorate it) and said that they would send me to collections if I didn't pay it. ALSO I have spoken to MANY different people within the company that have all said the same thing... I should have known the company policy so it didn't need to be told to me when I went to cancel. BECAUSE YES I HAVE SO MUCH TIME TO KNOW ALL COMPANY POLICIES. They also told us that they legally only had to provide us with 400 internet even though we were paying for the 1000, no wonder our internet was always slow. So make sure you double check to see that you're getting what you're paying for. There are many other cable and internet companies out there, do not waste your time with spectrum! read more

I normally just tolerate poor services and move on. However, the service at their retail location here at Barry Road in the Northland has to be called out..., the equipment...atrocious, to call the phone customer services rude...that really is an understatement, over all.... NEVER AGAIN will I allow any company to treat me and my family with such arrogant disdain. And really, that's just for starters. After years, 13 years actually, of tolerating the continual upwardly mobile billing process of this company and lies about rates, only to receive billings showing a higher price on a regular basis, we are finally done, for ever finished, with this company! After losing my husband to cancer, after 6 years as primary care giver, a financial catastrophe for a family well prepared to retire, one of many of our nightmare scenarios was the way this company treated us. Every time there was a rate hike we had to reduce services to keep internet and tv on. So I could continue to run my home based business while caring for my husband. There were times when we were a few days late on the payment... Do they try to help, H### NO! They stick it to you, and shut you down, to where you can't even communicate to make it right! Their customer service reps in billing are the most mean spirited, crude, and rude low-life I have ever seen in my adult life. I have even experienced laughter at the end of the phone during calls trying to get services repaired or re-activated on numerous occasions. Honestly, have never in my life seen such characters on the end of a CS line. By now, maybe you have deducted, yes, we are/were seniors...dealing with the difficulties many of us face in our older years. Do they care at Spectrum...well no...Don't ever make the mistake of thinking someone on the end of that phone line gives a s### about you or your situation. Not at Spectrum, not EVER! The last straw, and the reason I am writing this review, was after my husband passed, a move to downsize costs of living, in a smaller home I was injured during the move. I was delayed getting their equipment back to them. NO OFFER WAS MADE TO COME & RETRIEVE IT, of course. So, it has been 2 months, but I finally got the equipment returned. In the meantime, they turned over billing to a collection company...unbelievable!... for the FULL COST of the equipment, not their services, which were paid in full long ago. So, here is how that ugly experience went... My daughter went with me to help keep my cool and get full credit and documentation for what they were charging, and we entered the Spectrum store at Barry Road. The crowd was at least 15 people deep, and 2 of them were elderly, with walkers. No sympathy for them, they were sitting there waiting, and waiting. The elderly woman ahead of me couldn't figure out how to sign in on their electronics. They were rude to her, and also rude to my daughter when she asked where to put the heavy box of equipment she was carrying... The Spectrum guy says "Well, JUST put it down, then!" Wow! So, as you might imagine, we turned around and walked out. My daughter is the consummate professional, holds a high level position in banking, and she'd had enough after 5 minutes. Fortunately, I remembered someone saying we could turn in the equipment at a UPS location... So that was the next stop. Rest assured, there will be a report sent to the Missouri Attorney General's office for this if that collection shows on my credit report, and I am hoping there is legislation introduced sooner than later for the many ways this company takes advantage of people, especially seniors, on limited incomes. So, there you have it...and I hope there is WIDESPREAD regulation that will take place. This is a travesty, and no one should have to go through experiences like this just to have internet service, and be able to watch television!!! read more

I would rate this one star if I could. This is honestly the worst customer service I've received in my 44 years of living. Spectrum Cable/Time Warner Cable has the most disconnected, uneducated and trained people I've ever dealt with. We started service two months ago, and they never sent a bill, but called because of non payment. We paid by credit card over the phone and service became interrupted because hey never received payment. They called number out times, we changed the bilking and emails to get our bill. Finally a bill arrived, they called again, gave credit card again, and nothing went through. Our TV still days to restore or activate service call 8448659782, I called today, gave the credit card, declined...have another one, declined, tried two more, declined. Keep in mind, I've never had any problem with payments, only charges being delayed because of security of identity. They said you need to call your bank. I said, these cards have no limits and are paid off monthly. It's not me, it's your system. I thought maybe it was the hulking address, since it's our corporate office, and the service is downtown at a corporate apartment. I was told that the address does not affect the charge going through (first I've heard of that). Fed up, I ask to speak to the highest level manager available. He was nicer, took the payment, still nothing. Tried another card, then he said we are not sure if it's our system or your five cards. Obviously not our cards, he checked and said we have no problem with our payment system. This is just TOO much HASSLE. He Said we can go to the local store and pay in the morning, only way to restore service. Too late. We're done. SPECTRUM AND TIME WARNER. FIX YOUR PRODUCT, because it's Broke. WORST CUSTOMER EXPERIENCE EVER. go somewhere else people. Choose another option. read more

The worst ever ever ever. When Spectrum took over everybody's bill went up and the amount of channels you received go down. I called the number to complain, and the poor lady after trying to use her 2 weeks of training Jedi mind tricks on me gave in. After a while she agreed, and said she has no good answers for people calling and complaining. She then went on to say she was going to quit because it was affecting her. I feel bad, but it's kind of funny. Spectrum is fake cable ! read more

Don't think an internet provider can suck more than spectrum, how about some internet with that bill you guys expect each month? It goes down literally every single day, without fail. Not just me, my entire county and half the time the surrounding counties. Ya'll can get bent read more

Simply dreadful customer service. One inconveniently located office in a large metro area. I simply was returning piece of equipment. They have a person checking people in and telling them that they have to wait 20 to 30 minutes for someone to "scan in" the equipment. Why can't that person scan it in? Incredible, and designed for maximum customer Inconvenience and annoyance. I do not blame the employees, rather it is a senior management glaring deficiency read more

Good service at this location; however, when one location has three customers within a five minute period wanting to return defective boxes, there might be something to worry about. This location was very good for answering questions and getting us on our way, but my review for Time Warner Cable, of late, is not nearly so positive. The phone service and home assistance crew are infuriatingly incompetent and very frustrating to work with. It is a shame that the people at these locations cannot be the ones who help when you call in, because clearly anyone who knows what he or she is doing is working behind the counter at locations such as this instead of assisting where they are needed most. read more

I just paid my final bill with Spectrum! Yay! All done with them! Their product is decent. No contract, $45 a month for Internet only. However what stinks is their customer service! Worst. Ever. They want to get you as a customer. They just don't want to keep you. It reminds me of the old Seinfeld episode, "you're good at taking the reservation you're just not that good at keeping the reservation." You almost get the impression that they don't want you to continue to do business with them. They don't work with you. They don't help you. They don't want to solve any problems. They just want you to give them your money no matter what. The only reason they didn't get one star is that their product is decent. I love good customer service! And Spectrum offers none of it. I have currently switched over to AT&T, because their customer service is second in the business. The product is pretty good. Just a tiny bit of ping lag. Once you get tired spectrum, yellow mesh out. For the same price you get 100 up and 100 down. And no, I don't work for them. I'm just looking for the best deal I can find in the Kansas City area. It just goes to show you, you can't slap a new sign on the building and instantly have good customer service. You have to change from the inside out. read more

Canceling twc if I can get someone to answer the phone. We subscribed to TWC about 6 mos ago and it's been a deep fried hot mess. The installation was a complete botch job. The boxes were not set up right the splitter was wrong . The technician hung the cable from the pole to the house so low that I can't get my umbrella to open on the deck. I work full time and just don't have the time to spend another zillion hours on hold waiting for "bob" from Pakistan to answer the phone. Had a tech out last week and he fixed it and told us the contractor who set us up screwed up virtually every part of the install . He was really nice and got us working again. One week later we are out again. Thank god I live in a fiberhood! read more

Can I give them less than one star? So unprofessional and rude! The customer service is terrible and they transfer you between phone techs, taking turns berating your intelligence. read more

I own a small business in Mission KS. Unfortunately we switched our phone system to Spectrum about six months ago. Unbeknownst to us last Saturday, a Spectrum tech intentionally cut the line leading into our building. Somehow he didn't know that we use Spectrum! When we came back to work Monday we quickly found that we had absolutely no phone service. Our panic calls to Spectrum were met with a "ho hum" attitude and a response that they'd send someone out Wednesday. The tech came out yesterday but said that he couldn't help us since he needed permission from our neighbor in whose yard the pole is located. The earliest they could come back out is Saturday!! The technician explained that since the merger, business customers like us get put in the same priority as residential and he couldn't blame us for switching carriers. Needless to say, we have already arranged for that!! RUN don't walk from Spectrum. Unbelievably poor "customer service." read more

Every time I go into this location they take care of me with superior customer service. Treat old customers like new customers. After my experience today, I will never handle business over the phone with my cable. Nicole provided some of the most professional customer service I've ever experienced. Even my 6 year old was amazed with how well she treated us. People like her give me faith in the retail/customer service industry. read more

It's a cable co store what do you expect? Clean, decent customer service, bit slow, but it could always be worse. The actual internet service itself they provide is subpar. I miss when TWC ran the show. read more

fairly painless transaction, customer next to me was elderly and asking why their bill went up for a sports package. The lady said she didn't watch sports and the employee said" well if you will listen I will tell you why its going up" Rude beyond belief. The whole cable deal is like visiting a Blockbuster store in the 80's...you know its a dying venue. Terrible customer service and way overpriced. read more

Why am I even bothering to review this company? Everyone knows they are a ship of pirates. TWC/Spectrum hardware infrastructure is little more than chewing gum and tar, its core technology is vintage 1980s. Customer service? ROTFL. What a joke. I don't blame the poor underpaid service workers but the leadership. Their sole advantage is they participate in a rigged market which most often functions as a monopoly. That is why every few months they raise their fees - it works. What choice do you have? None! read more

I'm giving them two stars because I love spending time with the automated call system trying to find out why my service is not working. My kids also like making a puzzle with their crappy universal remotes they give you, who knew 6 remotes that all look the same could be that much fun! Oh don't get me started on the billing, a fun surprise every month! read more

8/28/15 - Had an install for cable, internet and phone last Thursday. Still working out the problems on my own with a little help from technical person on the phone. Problems I encountered from after the installer left (who said everything was ready to go and working fine): 1. Two cable boxes for basic cable had not been activated. I had to call and give them the numbers over the phone - twice. This takes 5 minutes just to get to an actual person through their automated phone. Very frustrating. I had to call twice in the same day because another TV had the same problem once I left that room thinking all my worries were over. Turns out that the 2nd box was not eve on their records. How did that happen? Anyway, we got it working but the technician made me wait for long periods of time while she verified everything. 2. The installer did not leave me remote controls for either cable box. We had a conversation about my programmable RF remotes, and evidently he thought that I could just program them from the brand name and model. Turns out I did not have the current models in my remotes. So, I had to spend another session on their handy phone system and run to a store to get the remotes. It was about 10 miles away, and on Saturday.(We went to the Chiefs game which delayed all TV watching for Friday). 3. The TV with the HD box has a bad picture. Had to use the darned phone system again to get to a technician. After a long time on the phone again, resetting the cable box, etc. we determined the box must be bad. This was on Saturday night, just after the TWC office closed. So, I still have a fuzzy picture. I plan to get a remote tonight. But in the mean time... 4. We have a computer for the kids to do their homework on, and it was not connecting to the Wi-Fi. Signal was good, but the computer could not find it, and we could not add the device. My wife and I both tried to figure it out. Finally, I scheduled an appt. for a technician to come out and get all things straightened out. Last night my wife was able to figure out the problem on the computer and got the Wi-Fi working, but I am going to try to replace the HD box myself and see if things magically get fixed on the TV. I hope to get it fixed just so I don't have to miss another 1/2 day of work for all this crap. I will keep you posted. BTW - the only reason I give them 2 starts is because the internet is fast and the Wi-Fi works well. Phone support is just a pain in the rectum. So, I will keep you informed after the TV is fixed. 9/8/15 - So I got all the bugs worked out, except I was unable to eliminate the extra channels from the menu, so I had thousands of channels listing that I could not watch, and I could not tell which ones I was actually receiving. Had to call them again, and they were able to reset the DVR box to eliminate them Evidently I could not do from home (I was at work when I spoke to them). Didn't realize it but I have the same issue on the HD box. So, here we go again. I will say that the menu is more user friendly than Consolidate/SureWest and picture is great. Internet works fine and since the 2nd installer came out, the Wi-Fi has not needed to be reset. So I think we are on the right track. Now if they would only come bury the fiber optic cable.... 9/9/15 - And, Stephanie with TWC, I am not on facebook, so I cannot contact you using the link provided. Please send a link to a email address that does not require being a member if you want me to contact you directly. Also, I want to add that as of last night the two boxes (DVR and HD) still do not allow me to choose only TV channels that I can receive. I need to fish through 1000 to find the 200 I can actually view. So, I will spend my entire lunch hour trying to get that straightened out once again and hopefully forever. You should adapt a slogan like "we try harder" for customer service and then do it. read more

My husband and I needed internet while we were here for 2 months. We went in to get signed up and got good service for a good price. Today, after cancelling our service over the phone since were moving, I went in to return the devices they gave us to use and the transaction was super easy! The staff are always quick and kind. read more

Put up with TWC for a long time. Bills creeping upwards a few dollars at a time almost every moth. Being promised certain upgrades at no charge then having to call every other month to get the charges removed. Poor technical support and long waits for appointments when we had trouble with our service. But after their last jab at us, I will never subscribe with them again. We just got Google Fiber. Had it installed and waited a week just to be sure everything was good. During that week, I called TWC to find out how to forward email. My wife and I both went to the kc.rr.com page and forwarded our email to the new gmail address according to the instructions I was given. Everything seemed good. A few days later I went to the office to turn in the equipment and close our account. Once the account was closed, the email forwarding ceased. I called and of course there's nothing they can (will) do. I honestly don't know if that's normal. But no mention of this was made by anyone I spoke with. Good riddance. read more

If you're the kind of person who gets his thrills by paying a prostitute to stomp on your kahones, then Time Warner Cable might be great for you. Unfortunately, I'm not. My cable was out for five (5!) weeks. The receiver box would no longer receive channels, but instead just sit at the loading screen and reboot every 2 minutes. I called them four or five times over these five weeks, each time receiving the same prerecorded nonsense; "We are experiencing an issue with cable boxes resetting in your area, and our technicians are hard at work playing with themselves -- er, resolving the issue. Thanks for choosing TWC, your only option for cable!". It was quite a lovely weekend routine. I even stayed on the line to badger an actual support rep, regarding having my bill compensated, and how long until the issue is resolved. Each time, I was told that they did not know how long the issue would take to resolve, and eventually offered to reduce my bill accordingly. No advice other than sitting with my thumb in my bum, waiting for the box to stop rebooting on its own. Six additional times, I did their crappy little web-chat support thing. Unfortunately, five of those times, I got an error message from their server. The final time, after they'd apparently gotten around to fixing that part of their awful site, I got through to someone. Explained my issue to him, got passed up to someone higher on the ladder immediately, and got to reexplain my issue again. Fun times. Guess what they told me? Gist of conversation below. "We need to send a technician to your apartment, I believe this is a failed software update." "I don't have time to wait around for a technician. Can't I just bring my box up to the lobby to have it replaced?" "Yes, you can." "...how long have I been able to do this?" "It looks like this has been an option for quite a long time." "Why hasn't anyone else I've talked to the past month given me this option?" "I don't know." Well, me either Time Warner. And this is so unbelievably unacceptable. It had been six weeks by the time I could finally make it into their lobby. Walked in and approached the first representative with no customers (they each had their own podium), and was immediately chastised for not signing in. Apparently, there was a sign-in panel hidden between the pile of bricked receiver boxes already received, and the ipad they were using to attract new victims. Of course, it was swiveled around such that you couldn't see it when you first walk in. Guess they expect their customers to have ESP. After waiting for one of the three available (read: doing nothing apparent) representatives to call my name, I was able to swap my box. Of course, they didn't give me the new box until after making me sit through some sales pitch for their home phone service. Yes, on top of all of this, they tried selling me another godforsaken service. I can not wait for Google Fiber to kill off TWC (and Comcast). read more

The only reason I use Time Warner is because I have no choice. They are the worst cable service out there. DO NOT USE THEM IF YOU HAVE A SOUTHERN FACING HOUSE OR APT. They are overpriced and the service is TERRIBLE. Service goes out constantly and on top of that it skips more than anything I've ever seen. OVERPRICED and shitty channels. Do yourself a favor and get Directv...at least it takes a bad storm to interrupt the satellite...what's time warners excuse? read more

As you will see with the majority of other reviews the Customer Service is HORRIBLE! Do not waste your time hiring this company. I have had terrible issues with them since it was installed 3 months ago. That's right, 3 MONTHS and I am already looking for other cable companies. Turns out the issue was the connections were installed when they initially installed my service were bad but they had me waste countless hours "troubleshooting" it prior to solving the issue altogether. Several hours on the phone with customer service, going into the store front and replacing the modem that "must be broken" even though it was installed 2 weeks prior. Then guess what, it was still broken. After all was resolved, I called to have my bill adjusted since I was not receiving a service I was paying for, for upwards of 6 weeks from my initial calls to when the tech finally resolved it (because there was also an appointment when the tech didn't show up or call and I waited for 3 hours). Not only were they awful to work with over the phone with canned responses like I really do apologize but thats all I can do, they only refunded me for the days that I had called and then the days between when the last call was and the tech came to my house! I spent 6 weeks with little to no working internet service and you are crediting me for 7 days total?! That has to be a joke. But even still, I was only the paying customer and they were just "sorry" and that was all their "calculator" would allow them to do. I will be switching internet and cable services ASAP. Don't waste your time. read more

As a brand new customer who scheduled service out weeks ahead, the tech failed to show up to the multiple appointments I set up with the company. After the 3rd scheduled appointment the tech finally showed up and spend 6 hours installing the equipment, which does not meet the speeds I was told I would have. No refund or negotiating with them on their terrible service. It's a monopoly, be ready to fall to their whim. read more

We have gone in to fix billing problems and turn in equipment. Every time the people are courteous and solve the problem quickly.

The staff at this location were friendly and helpful. I didn't know how I would be received since I was returning equipment, but I was welcomed and helped just as if I was a new customer. There was no wait after checking in and everything was processed quickly. Although I was a TWC customer for many years and never had any huge issues with them, I had to jump on the fiber bandwagon. We'll see how it goes. If it doesn't live up to the hype, TWC will be the provider that I return to. read more

It didn't take long for Spectrum to increase the amount for services. Our bill went up $20! When we called for an explanation, every question was answered with " Well when you move to a different company.........." read more

I got a call today from the supervisor at the branch who seemed to be quite professional, understanding and helpful. She said she fully understands the issue and will be back with me within a week. If she can get this fixed I will be quite pleased. Lets hope she can get it done! read more

After being lied to by the Sales Rep. over the phone, I visited the TWC store. To add insult to the injury, an agent named Candice was extremely rude and arrogant to the bone. TWC, I cut you loose here... http://www.deathandtaxesmag.com/194478/why-i-hate-time-warner-cable-a-manifesto/ http://badmomgoodmom.blogspot.com/2013/07/i-hate-time-warner-cable.html http://time-warner-cable-reviews.measuredup.com/Complaint-I-HATE-TWC-43648 http://gizmodo.com/5948061/even-star-trek-knows-that-time-warner-cable-is-so-very-terrible read more

Simply returning equipment and the experience was great. A prompt greeting as I walk in and the first response person got me started asking what I needed help with. She helped prep me for the representative that would eventually take care of my equipment. Issues with service and billing? None here. read more

Absolutely atrocious customer service. You call them and they think it's funny to transfer you to another department instead of the one you need. You deal with rude people at the local level who transfer you to the national level for an even worse experience. read more

Terrible internet service (at least in Kansas) Dated technology. Pauses in TV and recordings. Boxes aren't linked together if you record in one room you have to go record in the other. Doesn't have full screen when in guide and every time you switch channels the sound stops. Very often it won't let me click onto channels that are in my package and will take me to a mini guide and freeze. I hate speaking to customer service because they have little answers or help to my problems and want me to pay more than what I did for other services 10 times better. Anything out there is better than spectrum. read more

I called the main Spectrum number simply to get a quote for services for my husband and the lady was SO rude! She wouldn't respect that my husband was the one who would call back and actually purchase it because we make decisions together and was trying to shove all this sales, no credit check crap down my throat. When she realized I wasn't playing her manipulative game she got so mad at me, put the phone down for like a full minute and then she hung up on me! Even if they had the best deal I will never ever use this company thanks to her! read more

It has been three days to try to get service from this company. They are very disorganized, the tech has been a no-show, no-call for two days and the "call backs" promised are never made. I was on the phone for 5 HOURS (mostly on hold) two days ago; then 2 HOURS yesterday when I went to the "sales center" and was given a promise of tech support today 2 HOURS ago, still no call no show. I WOULD NOT RECOMMEND THAT ANYONE DO BUSINESS WITH TWC...THEY ONLY KNOW HOW TO BILL, NOT TO PROVIDE SERVICE. read more

Set up installation 3 times and they didnt show. So you know the saying "3 strikes-YOU are OUT"

If you have a provider that is doing and even OK job, stick with them. TWC's customer service is horrible. Spent hours just ordereing service that was a nightmare, setup installation for 3 weeks later, only to have them take $172 out of my account the next day. I don't even have the crap installed and they took $$$ from my account. Contacted customer service and was "escalated" to an incompetent dweeb who did nothing for me except happily take my cancellation of service order!!! This company does not deserve your business and your hard earned money. Here's the last couple of lines fron my interaction with TWC: Sarah R.(Fri Mar 7 11:14:04 CST 2014)I am sorry you feel that way. You are not being charged for the days before the installation, the amount merely pays for the first month After installation but is billed prior to install. I apologize for the inconvenience. Richard_(Fri Mar 7 10:16:55 CST 2014)Thas is not the point. I understand that I will pay for services ahead of time. However, I am being billed before the service is even installed. That is not appropriate. The TWC policy needs to be adjusted to only charge once the installation has been completed. Sarah R.(Fri Mar 7 11:16:56 CST 2014)I understand your concern and apologize that it was not billed after installation. Sarah R.(Fri Mar 7 11:17:02 CST 2014)Is there anything else I can assist you with today? Richard_(Fri Mar 7 10:18:07 CST 2014)Yes, cancel my service and issue a refund to my account. Sarah R.(Fri Mar 7 11:18:23 CST 2014)I will cancel the installation order for you now. One moment, please. Richard_(Fri Mar 7 10:20:01 CST 2014)Thank you and I will be sure to tell my neighbors to look at ATT Uverse or Everest for their TV, Internet, and Phone service. Sarah R.(Fri Mar 7 11:21:39 CST 2014)I have cancelled the appointment. I will also put in a request to refund your payment. You should see the amount back in your account within 3-5 business days. Sarah R.(Fri Mar 7 11:21:41 CST 2014)Is there anything else I can assist you with? Sarah R.(Fri Mar 7 11:24:24 CST 2014)Are you still there? This Chat will close automatically after two minutes of inactivity. Richard_(Fri Mar 7 10:24:58 CST 2014)3-5 business days... Nice. Thank you and no. I know that this situation is not your fault. You're just a working person trying to do your job. However, your company's management is really hosed up in the Customer Service area. It would have been appropriate to offer the customer something to make up for the obvious mistakes made by the company. You can tell your management I will tell others. read more

Not a good Service as I expected.I had very good experience with Time Warner in some other states.But I think something wrong with Time Warner in this location. There Billing system is magical :) . You can not say how much they are going to extract from your Bank Account ( Beware of Auto Paymant ) . There internet service is too bad that it sometimes drops every 10 mins. That really sucks when you are working on some important tasks. Technicians are not well professional / Educated they might have out sourced to some other company. They really need to work towards some of these internal issues. Finally I had returned all my TWC equipment and switched to another carrier. read more