Time Warner/Spectrum is a nightmare in customer service in my experience. I'm speaking about calling their customer service number, technician support (either coming or not showing up) for appointments, and horrible communication. It has been like an abusive relationship. I hope to find a better provider. read more

If only there was another choice. Thanks to monopoly power there is not. Unfortunately they are your only internet option. I highly recommend cancelling every other service they offer. I tried to cancel. Turned in all my equipment except for the modem but they just kept charging me. I missed it for a few months... Now it will take a week or more for me to get the money back. My bill wasn't cheap. Thankfully OTTTP video is here. read more

Their internet service is a trash can. Their service is terrible. They do not provide the internet speed they say they will. They are so disrespectful with customers. Spectrum is a garbage can. read more

Spectrum canceled my services while I was still living in my apartment due to the next tenant moving in August 3rd. Today is July 27th. I was in the middle of working and my internet was disconnected. I've been on the phone for 2 hours with no resolution and the first sales person disconnected the call. read more

Spectrum - Sweet! - Television Service Providers Near Me - New York, New York

Great company . Employees are a pleasure to deal with . It was freezing the day that he was here and he stuck it out and got my service on

They really benefit from lack of competition. Service offerings were ok but price kept creeping up. Currently in store waiting (expected wait 30+ minutes) just to return equipment. They have one employee who simply greets customers and otherwise stands around. Why can't she get behind a computer and handle some easy requests? read more

Nooooo star , They suck plus over price, I've been with time warner for the past 10 years or more years no issues.. spectrum suck all the time . Issues with service , freezing pic , no service , oh your area have a problem , oh we have an issue , oh the weather , oh cable went bad in this area ... omg how may ( oh ) is there read more

Spectrum - Spectrum suck all the time issues , they charge a lot of money for a bad service ( miss time warner ) wasn't like this - Television Service Providers Near Me - New York, New York

Terrible service and they force you into a bundle and don't let you cancel. I would avoid using this service.

Angel was one of the rudest people I've ever encounter. I'm paying way too much for an upgraded service and he cut me off, questioned my intelligence and became even more hostile when I told him he didn't have to be rude to me. All I was doing was bringing in equipment because the morons over the phone didn't even realize I had it. They sent me one out of two pieces. I brought in one piece and explained it and he treated me like I was a complete moron for bringing that piece in. He legitimately said why did you bring that in that's silly. What's this for? Then he said you should have called and activated it which I did...which doesn't even matter because I'm missing a piece of equipment. Finally i asked him how to connect the equipment and he said I'll tell you when I'm done. Worst experience. Don't even bother with this store. Good luck over the phone too. read more

This is the absolute most unprofessional spectrum i've ever been to. The customer service is terrible as they do not even try to lift a finger to help you and give you the bare minimum of service. The manager should not even be labeled a "manager" because he's as clueless as everyone else. DO NOT COME HERE spectrum get a new staff read more

If I could give zero stars I would. I ordered my router over the phone because I thought it'd be easier. Got a notification saying my router was delivered but it wasn't. I called and was told there was a mistake and it would be delivered that day. Surprise. It wasn't. Called again and was told it was delivered three days ago. Surprise. It wasn't. Was then told to go into spectrum to pick up a router. Here I am, number 20 in line. Been waiting for 45 minutes. Still haven't been seen. There are 3 people working here at this location. Couldn't wait any longer so I had to leave. After ordering online, calling multiple times and making extra time for a trip into the store to get the product that was suppose to be delivered to me, I STILL don't have my router. And now I'm without internet access and I work from home. GET IT TOGETHER SPECTRUM. read more

My bill for basic cable kept going up and up. The cable box was 'old' and needed to be replaced. The box was less than 1 year old. TWC said I could go to the store to swap out my cable box or pay for a new one to be delivered. Basically, the cable TV was not working for 3 months! I finally took the advice of my teenage son and shut down the TV service. TWC used to be good but like all things they changed and are no longer worth it. read more

Absolutely THE worst customer service of any small, large, public or private company I have ever dealt with. If it didn't actually happen, it would be comical. read more

Stay far away from Spectrum. I have not had stable connection for at least 3 weeks to a month. I have had to reset my router at least 5 times a day, and that's not an exaggeration. Random internet connection drops, random drops in speeds throughout the day, sometimes the internet disconnects for hours. Switching to optimum once my contract is up. read more

I am very disappointed with the WiFi service. I pay a lot each month for WiFi to run in my home and it breaks down at the same time each day. I've called three times to try to fix this issue, but the problem comes back after a couple of days. Oh, and just search on google to see that this company has actually gone under a lawsuit for lying about their internet speed.. I am very frustrated to have to post this comment using the limited data from my phone from a DIFFERENT service provider when I could be posting a positive one using Spectrum WiFi that is supposed to be working. read more

This service is horrible . I pay $300 a month and episodes are missing from premium channels on in demand and all the idiots who answer the phone can say is we are sorry episodes 1,2 and 4 are there but we are told there's no episode 3 from Berlin station read more

What a pleasant in store experience. Usually when you call TWC you have to give up 30 min and be prepared for a few grey hairs. The store couldn't be more different. I changed out a remote and it took under a minute and was so easy. read more

I cannot believe how slow these folks are. I remember the horrors of old Time Warner days at 23rd Street and this experience had me right back there. How can it possibly be this bad?!?! read more

Big ZERO!! Absolute most dysfunctional company that I have ever dealt with in my entire life. Wasted tons of my valuable time, quoted low ball fees repeatedly, connected incorrect service after a move & then no one could be bothered with correcting their errors. DO NOT WASTE YOUR TIME. Get other services!!! read more

I had TW wifi installed and the tech broke 2 items and stole a 3rd. 1.5 months later and I am still dealing with "customer service" (a misnomer in their case). I've been through a series of stall tactics, misinformation and lies and I still have not been reimbursed. If you must use them hire security guards for the day of the install and hide everything of value in your apt worth more than $20. If you're looking for a job where you get a paycheck for doing nothing, this is the place for you. Update: Was put in touch with TWC's insurer Esis and was rudely treated. After writing a letter to the CEO's office I was able to obtain a refund in full. This is the only way to avoid making a career out of dealing with TWC's customer service and insurer. read more

DO NOT go to this location in the mornings if u want to pay your bill. There are only TWO people working and over ten empty stations. Apparently, the rest of the staff comes in after Noon. And to top it off, the fast-pay machine doesn't work. A NOTE TO THE OWNERS/MANAGEMENT: if u think u are saving money by not having staff in the mornings.... think again. At least 30 people walked out. If u are not prepared for business until noon, then u should open at noon. Try to understand that people need to get back to their jobs & cannot wait 1 1/2 hours just to make a quick payment. The only reason i am even giving this one star, is because the two employees that were working there were not at fault. Besides being put under presssure by impatient customers, they were still very nice, cordial, polite & were trying their best to accomodate everyone. This is the result of POOR MANAGEMENT. read more

I wouldn't recommend spectrum in the slightest. I decided to use spectrum while I was spending the summer in NYC; however, I quickly began to regret my decision. First off, their service is terrible. Every single time I would come into their store, their customer service was awful. I waited hours to be helped, even when I was just returning equipment. I also had to go into the store two different times in order to switch my equipment since my WiFi wouldn't work at home (that's my second complaint). Don't waste your time like I did. Choose a different company. read more

Do not even think this company deserves 1 star. Was a time Warner customer for 20 years could always talk to them. Spectrum took over my bill increase by $62 for the same service. Called them up to get a cheaper plan and they said they have none now but offered me a more expensive plan. There is a good side to this story, my building now has Food and it is $79 per month instead of my $172 a month. Been with cable 20 years but they do not respect customer loyalty. Bye spectrum, it is time for verizon read more

And I thought TWC was bad. Spectrum is way worse. At least TWC would work with you if you felt the bill was too high. Right after TWC became Spectrum my bill went up very high. I came to this store to see if I could do something about it. The lady offered a package that was about $30 less than what I had been paying and offered more channels. I specifically asked her if this was only for a year and she said no this was their package. About a week ago I get a letter from Spectrum indicating that they were upgrading my internet at no additional cost to me. A few days ago I get an email from Spectrum indicating that my bill was ready. I looked at the email and the amount was $165 (the original amount was $143). I called Spectrum and - guess what, surprise surprise - the $143 was only for a year. So for the time being, I have dropped the internet service with Spectrum and use my phone and the hotspot. Eventually I plan to cut all ties with them because unlike TWC, Spectrum will not work with you to cut your costs. read more

WOW! Time Warner is gone and thank you Spectrum! I went there to return some equipment and was immediately greeted at the door by one of 2 people who asked me why I was there and asked me my name and digitally logged me in. I was directed to a waiting area where I waited all of about 30 seconds. Mind you this was a Saturday afternoon on the UES. I noted they had 7 open service counters and plenty of floating employees. The clerk who helped me was friendly, fast and efficient and I don't think the entire transaction took more than 10 minutes if that long. How times have changed. read more

After 15 years I switched from Time Warner to Cincinnati Bell. I cancelled Time Warner on August 8th and returned all equipment. Yet, Time Warner continues to send me invoices for the entire month of August. I called their customer support over 8 times and sent 3 letters. Time Warner has confirmed that I did cancel and don't owe that $130 bill. However, they now have a collection agency calling me and sending letters to my house!! I never missed a payment in 15 years to Time Warner or any company. I would never do business with Time Warner as their employees just don't care if they over bill you or not. They figure they can push all customers around because there are limited choices. I'm telling all my friends and family to make the switch to Cincinnati Bell. Service is better and customer service is actually helpful!!! read more

Whenever I call them about any issue, want to schedule something, pay my bill, they redirect me to other departments and those departments say they don't do that or that and you have to call customer line again. One call always take around an hour from me and 10 minutes to reach a representative. Don't bother dealing with this company! read more

I received my February bill which was $11.47 more than last months. When I called Spectrum they said my " promotional discount" expired and they provided me a new discount because I was such a valued customer. I always thought that a discount is a reduction and I was baffled that Spectrum discount is an increase. When I asked if they could review my account and see where they could make adjustments, they came back and said there is nothing they can do. When Spectum was TWC, they were much more accommodating...I guess they got so big that they think they could get away with anything. I for one will change provider service!!!!!!!!!!! read more

Stopped in about my internet service. Michael helped me. Whole new plan, new equipment and saved me $125/month. Double speed internet and more channels. I feel like I won the lottery. This guy and store are awesome. read more

If I could give TW zero stars I would. After moving out of my apartment SIX MONTHS AGO, I am still being charged for their service. For a modem I have turned in. For an apt I no longer live in. After 5 calls with Customer Service -- each of which ended in the rep telling not to worry, this time the account is actually closed -- I am still receiving bills in the mail. I was told again 10 days ago that it was closed for good and that they were "sorry for the inconvenience", and that the bad charges would be credited. Nope! A few days later I get a letter in the mail that they've sold this "debt" to a credit collection agency. So I call TW AGAIN. The manager on call says that the person who told me that the account was credited "never submitted the form to finalize the credit." Once again, TW effs you sideways with its mediocrity. I have so little faith in the professionalism of this company that I'm just going to pay THE CREDIT COLLECTION AGENCY because they are more likely to actually close an account when it's closed. Smh. Fingers crossed that Time Warner Cable dies the same death as MCI so New Yorkers no longer have to suffer their monopolistic ineptitude. read more

I would give this location zero stars if I could. Terrible customer service, zero transparency and no attention to detail.

Yesterday I went to this Spectrum store on 3rd Ave they had me waiting for over and hour. I had my wife and 4 year old son wait in the car as its not cold that day and I thought it would be quick. Spectrum general customer service told me over the phone that my cable was included in a Bulk plan Free and I only had to go to the store and pay for equipment Great I thought. I even called again to confirm it was free and they said yes its paid for in your building's maintenance fees. So I called the store to confirm too as I never hear of bulk plans, and they confirmed. So off i went to the store after an hour of waiting on them to input codes on the computer they told me "Oh sorry we made a mistake its $79 month plus fees". So I thought Bait and Switch deal I'm walking away but my son waiting in the car for an hour had to use the bathroom when i politely asked them they said no, my kid then peed on the wall outside the store he's only 4 and couldn't wait. I'll never use that company again worst service I ever experienced. read more

Came here to exchange my 2 remote controls, which were old and breaking. Took 30 seconds.

We just switched to Time Warner high speed internet from Verizon dial up. Time Warner has been far superior and the connection is very fast. Definitely recommend Time Warner as your internet service provider. read more

Big thanks to Cha'Longe! She helped me upgrade some equipment and billing information for my grandparents. Very helpful, personable, and quick. Nothing like what you would expect of a typical cable store. Clean, modern, efficient. read more

At any given time there's 2-4 employees in the store standing around instead of helping customers. Reflects very poorly on the company and their management. Would not recommend read more

Since Time Warner became Spectrum, my "200mbps" internet speed is running at a cool 2.22mbps. 2 out of 200, and they've just raised my bill for no reason. What am I even paying for? Customer service didn't have any real solutions and since Spectrum is a complete monopoly in Manhattan, I'm simply stuck paying almost $150 a month for wifi that can't handle more than one device at a time. No wonder New York is suing Spectrum for falsely advertising their internet speeds. AVOID if you can. read more

I like this Time Warner Cable shop a lot. I had been to three Time Warner Cable stores, the one in E 23rd street, the one in W 96th street and this one. This one is brand new, good layouts, and very nice employees. The lady I talked to over the counter resolved my issue immediately. She also volunteered to find me cheaper deals and did not over sell it. read more

The people there were nice enough. It's Spectrum that is ridiculous. I had Time Warner and when my triple play was up I got a bill that was $40 higher. So I went into this location and we figured out that if I get rid of my landline (and was told that all other services minus one or two tv channels would remain the same), then my bill would only go up 7$. So I did it. Now my Internet is constantly disconnecting. So it's not the same service. And with Time Warner I was able to watch shows from my DVR on my second television. When I called to say that now that service wasn't working the gentleman on the phone told me that Spectrum doesn't have that option. I specifically asked about this when changing. The man on the phone said that he is sorry that it wasn't explained properly to me and that if he was the one I talked to then he would have explained it properly. YOU ARE THE SAME COMPANY! YOU SHOULD ALL HAVE THE SAME INFORMATION!!!! read more

Why do I have to wait in line behind 35 morons who can't read a cable bill just to pick up a modem and walk out the door? You need a separate line for equipment pickups! I signed up for FiOS installation while waiting. read more