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Updated 1 month ago

Services - Spectrum

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Walk in, they take my name, not even 2 mins while taking a pic, I get called to be attended
Ivie P.

Talking on the phone to Customer Service to negotiate service price been mostly a nightmare, at times. We decided to go in person and negotiate a deal for our services and got it in writing, for no one to unknown to us, adjust it to a higher price, as been noted in my previous review about Spectrum price slamming. Today, decided to go to the 3rd Ave Spectrum to exchange the DVR box. The staff was prompt & courteous. Even though I had my bill, they still require you show proof of picture ID to do the exchange.

Less than 10 ppl, waiting time more than 1 hr

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9 years ago

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8 years ago

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9 years ago

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9 years ago

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6 years ago

Great company . Employees are a pleasure to deal with . It was freezing the day that he was here and he stuck it out and got my service on

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7 years ago

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8 years ago

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9 years ago

Terrible service and they force you into a bundle and don't let you cancel. I would avoid using this service.

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7 years ago

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7 years ago

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7 years ago

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10 years ago

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10 years ago

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8 years ago

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7 years ago

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7 years ago

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10 years ago

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7 years ago

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10 years ago

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10 years ago

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7 years ago

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7 years ago

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9 years ago

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8 years ago

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8 years ago

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8 years ago

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9 years ago

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10 years ago

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Photo of Ally D.
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7 years ago

I would give this location zero stars if I could. Terrible customer service, zero transparency and no attention to detail.

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7 years ago

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Photo of Mark T.
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10 years ago

Came here to exchange my 2 remote controls, which were old and breaking. Took 30 seconds.

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10 years ago

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10 years ago

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9 years ago

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Page 3 of 4

Ask the Community - Spectrum

Review Highlights - Spectrum

I was helped by Collin who was super helpful and fast at getting me what I needed and took the time to explain everything.

Mentioned in 2 reviews

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People searched for Television Service Providers 1,026 times last month within 25 miles of this business.

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Astound | Long Island City

Astound | Long Island City

(113 reviews)

Woodside

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Spectrum - televisionserviceproviders - Updated May 2026

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