I went to Timbrook to have my state inspection done. I set up an appointment for 3PM. I arrived at…read more2:55 and dropped off my keys. They took nearly 50 minutes to do a 5-minute job. When I said something about it taking so long, the two guys, neither had any identification and were dressed unprofessionally, smarted off to me. One, who I think was the service manager, said, "Well, bud, we squeezed you in. If you'd had an appointment would have been different." Well, "BUD" I DID HAVE AN APPOINTMENT. What happened to addressing customers as "sir," or "Maam"? This was the most rude and unprofessional bunch of yahoos. I will never take my vehicle there again and would not recommend anyone else do either.

I purchased a Jeep from this dealer in January 2024. The buying process was efficient. Since buying…read morethe Jeep the process to receive my title has been a NIGHTMARE. The salesman Bryson Paugh has been anything but efficient. I bought the Jeep January 29, 2024. The dealership didn't file the paperwork until 2/15/2024. The paperwork they completed was incorrect and rejected by the MVA but no one did anything about it. A supervisor at the MVA showed me all the errors on the paperwork. The title number was incorrect, the milage was incorrect, the issue date was incorrect and the dealer checked the box that says the Jeep exceeds mechanical limits. Checking this box not only lowers the value of the Jeep but voids my warranty!! I have contacted Mr. Paugh and he has been giving me a lot of lip service and no action. He has been very nonchalant and told me that it is really no big deal and all this was the MVA's mistake and that the MVA told them to check that box. All this is really simple paperwork that the dealership can take care of if they cared. If they valued their customers. Mr. Paugh is well aware that I am trying to refinance the Jeep and I was offered a better rate half of the rate I the dealership was able to find me. However I need the title to take advantage of the offer. Since the dealer has taken so long to take care of this issue I will lose out on the refinance offer with Capital One. Again, no one at the dealership appears to care. Their customer service and ability to do their job effectively after they get your money is nonexistent. Very disappointed with my experience.

Bought a car over the phone... YES! I was in a jam and Donnie made it all possible!!! Thank you!…read more Plus - i love my new car - it's perfect! Plus, i needed a few more things and Donnie was fully excellent with customer service even staying a bit overtime to deliver. I definitely recommend!

I highly recommend All Things Automotive to anyone seeking a hassle-free car buying experience. I…read moreextend my gratitude to Roman Springs, Whitney Davis, and their team for going above and beyond in assisting my family and me with our recent car purchase. They were transparent and honest throughout the process, and I never felt like they were trying to upsell us unnecessary services. I was treated with respect and felt like a valued customer, not just a dollar sign. I hope they continue providing exceptional service to everyone who walks through their doors. This has been my best car buying experience thus far! Best part: they didn't even ask for this review!!

Friendly and accommodating…read more My girlfriend was on her way to the shore when her car started making a loud noise. I found all thing automotive on google near where she had stopped. She went , they had just closed. They helped her anyway. It ended up just being an exhaust shroud. They fixed it for no charge and she was on her way. Vacation saved

I asked for a pre-purchase inspection but they gave me a multipoint inspection instead without…read moreconfirming. Worthless and a waste of money. They didn't even have the tools to check the transmission fluid. Melissa Harford screwed me over with a smile on her face.

Took my moms 2001 Subaru Impreza here for a state inspection. The inspection was fast and…read moreprofessional with no "we found a problem" crap you find elsewhere trying to get your money. While waiting for the car, I wandered over to look at new cars. Sales staff were friendly and not pushy. No one asked what I brought in to trade or tried to strike up a deal. Just nice folks that were pleasant to talk to. The service writer (manager?) was awesome to talk to. No pressure anywhere. If I deceive on a Ford in the future, I will definitely try them out.

A local dealership that cares about you and your business! It is locally owned and operated…read more This dealership has another location with used vehicles and the main dealership has new and used vehicles. The staff is super friendly and always willing to go the extra mile to help out and make sure your vehicle is very clean and ready at delivery. They have a nice service area for all of your vehicle needs. You can look at their current inventory online, or if you are looking for something specific just give them a call. They will do their best to find what you want in your price range. I highly recommend coming here for all your car needs.

Just wanted to give Curtis and the rest of the service team at Douglas Motors a huge thank-you…read more Our T&C had a water pump bearing freeze up causing the belt to slip off and break while we were returning from vacation. Stranded on the side of the highway, the service team connected us to a tow company ("Roland's Garage," who was also prompt, professional and friendly), got our van in, fixed the problem and got us on the road home quickly. They even loaned us a car and recommended local "Weaver's" restaurant in Hancock for lunch - excellent crab cakes and raisin cookies! Thank you for your hospitality and for making a potentially bad day a minor bump in the road.

Ayla Leach went above & beyond hooking us up with a Durango Citadel. Ayla made the process easy &…read morestress free. Definitely recommend you go see her for your next purchase!

Kennedy and the entire staff were top notch. If you are looking for a used vehicle give QCM a call…read more You will be glad you did.

My F350 Super Duty broke down late in the afternoon, about 20 miles from Diehl. They recommended a…read moretow service and a local hotel with space to park our fifth wheel trailer overnight. The next day, aware that we on the road, had our F350 repaired and the bill charged to our Ford warranty. Then, Diehl sent a courtesy vehicle to pick us up at the hotel. We couldn't have asked for more...they were a great help and the rest of our vacations went without a hitch.

I have had a HORRIBLE experience with this dealership. I bought my truck September 29th of 2020 and…read moreI have had nothing but issues. They have had my truck in the shop at least 3 times since I purchased it. For a continuous stream of issues that are all related. They refuse to believe half of it until WE have to physically show them the issues. And now my warranty has ran out, they had it for approximately 1/2 of it, and it has a huge oil leak in the rear main engine seal and no shop in my area will touch it due to location. I will never use this dealership again and I will NEVER recommend them to anyone.

Team 1 body shop did the repairs on my 2017 Ford Edge when I hit a deer…read more Everyone there was both professional and courteous. The repair work exceeded my expectations.

Body shop and detail shop do very poor work. Will not be going back there again. Body shop people…read morevery rude!