I went to Timbrook to have my state inspection done. I set up an appointment for 3PM. I arrived at 2:55 and dropped off my keys. They took nearly 50 minutes to do a 5-minute job. When I said something about it taking so long, the two guys, neither had any identification and were dressed unprofessionally, smarted off to me. One, who I think was the service manager, said, "Well, bud, we squeezed you in. If you'd had an appointment would have been different." Well, "BUD" I DID HAVE AN APPOINTMENT. What happened to addressing customers as "sir," or "Maam"? This was the most rude and unprofessional bunch of yahoos. I will never take my vehicle there again and would not recommend anyone else do either. read more