After spending almost a year looking at trucks and actually running away from some dealerships (I…read morefelt like bait on a hook dropped on a line into a shark tank.), I took a chance at Patriot Jeep in Oakland. I had been there to have the wife's Jeep serviced previously but as the Jeep was purchased while we lived in CT, this would be my first foray into their sales room (shields up Mr. Sulu...). I was greeted by the Owner, shook his hand and stated that I was just looking. He said "Have at it, any questions just ask anyone." Then he took off. Not once was I approached by any member of the sales team. I had been on their website looking at used pick-ups, so after drooling on a few new models, I approached one of the sales guys (Donnie), and explained that me and my wife wanted to purchase a used pick-up, had been online and had narrowed down things to a Ram. I got the shock of my life when Donnie said the one I liked online was not such a great deal! He explained why. We talked about basic numbers and there were some other Rams but none that caught my eye. So I left with his card, telling him that he had my business when something came in that looked good. Fast forward three more months (March '19), I was in for an oil change and a minor service issue with the Jeep and had my wife with me so I thought I'd introduce her to Donnie. Donnie saw me and said he had something that he thought I'd love. He ran out to the lot and pulled up a '16 Ram 1500 5.7 Hemi. The test drive sold me and my wife on the truck and we picked it up the next day as it was real close to closing time. Donnie is the King of Patience. Professional, courteous, attentive and just a all around friendly, down to Earth guy. The best part of the whole experience was that he was a 'No-Pressure' sales professional. Patriots Service Department is top notch and has fixed several issues with the Jeep that were the result of a deer strike. Oil changes are quick and the shop rates are reasonable as far as dealership service fees go. Patriot Jeep/Ram/Dodge/Chrysler has a new customer for life! We have been treated really good. I only wish they didn't have the new Rubicon in the showroom...my wife wants that now!

I purchased a Jeep from this dealer in January 2024. The buying process was efficient. Since buying…read morethe Jeep the process to receive my title has been a NIGHTMARE. The salesman Bryson Paugh has been anything but efficient. I bought the Jeep January 29, 2024. The dealership didn't file the paperwork until 2/15/2024. The paperwork they completed was incorrect and rejected by the MVA but no one did anything about it. A supervisor at the MVA showed me all the errors on the paperwork. The title number was incorrect, the milage was incorrect, the issue date was incorrect and the dealer checked the box that says the Jeep exceeds mechanical limits. Checking this box not only lowers the value of the Jeep but voids my warranty!! I have contacted Mr. Paugh and he has been giving me a lot of lip service and no action. He has been very nonchalant and told me that it is really no big deal and all this was the MVA's mistake and that the MVA told them to check that box. All this is really simple paperwork that the dealership can take care of if they cared. If they valued their customers. Mr. Paugh is well aware that I am trying to refinance the Jeep and I was offered a better rate half of the rate I the dealership was able to find me. However I need the title to take advantage of the offer. Since the dealer has taken so long to take care of this issue I will lose out on the refinance offer with Capital One. Again, no one at the dealership appears to care. Their customer service and ability to do their job effectively after they get your money is nonexistent. Very disappointed with my experience.

Purchased 4 Goodyear tires with road hazard coverage from my local Ford. While at my cabin in…read moreOakland, MD., I got a flat that needed repair and when I called Shaffer Ford Service, I was advised that they do not repair tires at their location. The service rep claim that they just send everyone down the road to a tire center. Well the tire center does not cover Ford's road hazard coverage and they were not opened on Saturdays anyway. A Ford dealership that can or will not fix flat tires? What else do they not cover? Do they send Ford customers to Walmart so they do not have to service the small stuff? Ridiculous!

November 2017, I purchased a 2017 Super duty F250 and I bought the platinum package that would give…read moreme 2 oil changes per year for 5 years. Well I got my first one at around 6,000 miles which the invoice said it cost $44.80 for the service. Recently I hit the 12,000 and called to have the oil done. They informed me they don't honor it anymore due to the buyout from Timbrook. I got in contact with the previous owners son and told them I want my money back and he said that the new owners should of taken over the contracts. Well they didn't because they didn't get the money I put on it and I told him that and he was to contact his mother and get back with me. I'm still waiting for a response which I figure I won't get. I just want my money back that I paid for the services. Apparently it went in their pockets and I am furious. Money don't come easy and I expect what is right. $500.00 is not pocket change to me. That's one expensive oil change! If anyone else is having this problem please contact me @ 240-321-3044.

The Sales team is very professional and try their hardest to find the perfect vehicle for their…read morecustomers. The Parts Dept. is one of the largest in the county when it comes to dealerships. They will try to get the part you need as quickly as possible if it isn't in stock. Most are next day. They also work with dealerships throughout the tristate area in the case of foreign or non GM vehicles. The Service Dept. is staffed by experienced and talented mechanics. The Body Shop has some equally talented employees. I have seen some pretty twisted vehicles come out looking like new again. The Detail Shop has been managed by the same man for over 10 years. He is meticulous when it comes the making a car look like new.

Service Department such a joke! I took my vehicle in to get a vibration checked out and asked them…read moreto look over the vehicle and had explained that the battery was not charging correctly. When I went back to pick up my vehicle there were scratches on the driver side front fender and two small dents by up by the windshield. When I confronted them about the damage the Sales manager looked at the scratches and said they weren't too deep and could be buffed out however the dents he got very defensive with me about it and tried to tell me they were there before and there was no way they did this. I just bought this vehicle and KNOW for a fact there were NO dents on it!! They are refusing to fix the dents. Don't ever do business with them or you will regret it!!!

My last 2 vehicles came from Timbrook Ford of Oakland and are only serviced there. I highly…read morerecomend them!

From the owner: As a lifetime CARFAX® dealer and proud part of the Timbrook Automotive Group, our Ford dealership…read morein Oakland, MD, is dedicated to serving the Garrett County community with quality Ford sales and service. From our huge collection of new Ford trucks for sale to competitive used car prices, we cater to Maryland Ford fans of all tastes and budgets. Plus, our certified service center features a state-of-the-art front-end alignment machine and experts ready to address all your automotive concerns. Visit Timbrook Ford of Oakland today and discover why we're The One Place to Go!

These folks are the best! Reasonably priced and honest as the day is long. I recommend them…read morewholeheartedly. I drove over a stick and it pierced my transmission pan, leaving me stuck on the side of the road. They towed my pickup, found the replacement parts and had me back on the road in no time. They were also super diligent communicating with me throughout the process. They called when they got the part, to give me a repair window, then they called when it was ready. Super easy to deal with.

I was stuck on a narrow road in deep snow. The truck was there in about 15 minutes, as promised…read more The operator worked very hard to find a way to get us up the hill. The price was reasonable and in line with what I was told at the call. Although I hope I won't need a tow again, if I do I will be glad to call Buddy's.

I have a RAM 2500 pickup. Coming up to camp pulling a 38' travel trailer and experienced a cooling…read moresystem problem going through Cumberland. Made it to McHenry. Called three RAM dealerships in the area and none would even look at it. Called Helbigs and they said "Bring it by and we'll look at it." They identified the problem and I was back on the road in less than two days. Get team, friendly and the service they provided far exceeded my expectations.

I bought a Subaru Outback in February 2025 with a used car warranty from a dealership in PA. In…read moreMarch 2025 the transmission quit working. After calling a dozen or so places, I found two garages that would entertain the idea of working with a warranty company, and Helbig's was the only one to call back within a 24 hour timeframe. From the beginning, Fred laid out how the process works, what could go wrong, what should happen, what extra costs I might have, and the best way to go about repairing it. My Subaru had a CVT and it was a 2016 Outback with a 3.6 liter engine instead of the standard 2.5, and it was impossible to find a used replacement anywhere in the US. Honest. I looked too. Fred talked to his Subaru guy and the only real solution was a Subaru factory rebuilt transmission. Fred went about filling out the paperwork for the warranty company even though he had never heard of it before and invested a lot of personal time into my situation. I had the car for 34 days before the transmission went and I was certain that the warranty company would deny the claim and say that it was damage prior to coverage. Fred dotted every "I" and crossed every "t" on that paperwork and jumped through every hoop the warranty company gave him. Fred kept in contact with me every day there was a new development. Finally, he called to say that it had actually been approved. I couldn't believe it and figured it would be a few more weeks before getting my car back. 6 days later I was ready to roll. Helbig's saved me at least $6,000 by taking the time to do my paperwork properly, not to mention saving my sanity.