1. Shaffer Ford Sales

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Oakland, MD

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Shaffer Ford Sales

1.0 (2 reviews)
Closed • 8:00 am - 6:00 pm

Services - Shaffer Ford Sales

Bumper repair

Auto frame testing

Rear-end damage

Shaffer Ford Sales Photos

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Patriot Chrysler Dodge Jeep

Patriot Chrysler Dodge Jeep

(5 reviews)

After spending almost a year looking at trucks and actually running away from some dealerships (I…read morefelt like bait on a hook dropped on a line into a shark tank.), I took a chance at Patriot Jeep in Oakland. I had been there to have the wife's Jeep serviced previously but as the Jeep was purchased while we lived in CT, this would be my first foray into their sales room (shields up Mr. Sulu...). I was greeted by the Owner, shook his hand and stated that I was just looking. He said "Have at it, any questions just ask anyone." Then he took off. Not once was I approached by any member of the sales team. I had been on their website looking at used pick-ups, so after drooling on a few new models, I approached one of the sales guys (Donnie), and explained that me and my wife wanted to purchase a used pick-up, had been online and had narrowed down things to a Ram. I got the shock of my life when Donnie said the one I liked online was not such a great deal! He explained why. We talked about basic numbers and there were some other Rams but none that caught my eye. So I left with his card, telling him that he had my business when something came in that looked good. Fast forward three more months (March '19), I was in for an oil change and a minor service issue with the Jeep and had my wife with me so I thought I'd introduce her to Donnie. Donnie saw me and said he had something that he thought I'd love. He ran out to the lot and pulled up a '16 Ram 1500 5.7 Hemi. The test drive sold me and my wife on the truck and we picked it up the next day as it was real close to closing time. Donnie is the King of Patience. Professional, courteous, attentive and just a all around friendly, down to Earth guy. The best part of the whole experience was that he was a 'No-Pressure' sales professional. Patriots Service Department is top notch and has fixed several issues with the Jeep that were the result of a deer strike. Oil changes are quick and the shop rates are reasonable as far as dealership service fees go. Patriot Jeep/Ram/Dodge/Chrysler has a new customer for life! We have been treated really good. I only wish they didn't have the new Rubicon in the showroom...my wife wants that now!

I purchased a Jeep from this dealer in January 2024. The buying process was efficient. Since buying…read morethe Jeep the process to receive my title has been a NIGHTMARE. The salesman Bryson Paugh has been anything but efficient. I bought the Jeep January 29, 2024. The dealership didn't file the paperwork until 2/15/2024. The paperwork they completed was incorrect and rejected by the MVA but no one did anything about it. A supervisor at the MVA showed me all the errors on the paperwork. The title number was incorrect, the milage was incorrect, the issue date was incorrect and the dealer checked the box that says the Jeep exceeds mechanical limits. Checking this box not only lowers the value of the Jeep but voids my warranty!! I have contacted Mr. Paugh and he has been giving me a lot of lip service and no action. He has been very nonchalant and told me that it is really no big deal and all this was the MVA's mistake and that the MVA told them to check that box. All this is really simple paperwork that the dealership can take care of if they cared. If they valued their customers. Mr. Paugh is well aware that I am trying to refinance the Jeep and I was offered a better rate half of the rate I the dealership was able to find me. However I need the title to take advantage of the offer. Since the dealer has taken so long to take care of this issue I will lose out on the refinance offer with Capital One. Again, no one at the dealership appears to care. Their customer service and ability to do their job effectively after they get your money is nonexistent. Very disappointed with my experience.

Team One Automall

Team One Automall

(3 reviews)

The Sales team is very professional and try their hardest to find the perfect vehicle for their…read morecustomers. The Parts Dept. is one of the largest in the county when it comes to dealerships. They will try to get the part you need as quickly as possible if it isn't in stock. Most are next day. They also work with dealerships throughout the tristate area in the case of foreign or non GM vehicles. The Service Dept. is staffed by experienced and talented mechanics. The Body Shop has some equally talented employees. I have seen some pretty twisted vehicles come out looking like new again. The Detail Shop has been managed by the same man for over 10 years. He is meticulous when it comes the making a car look like new.

Service Department such a joke! I took my vehicle in to get a vibration checked out and asked them…read moreto look over the vehicle and had explained that the battery was not charging correctly. When I went back to pick up my vehicle there were scratches on the driver side front fender and two small dents by up by the windshield. When I confronted them about the damage the Sales manager looked at the scratches and said they weren't too deep and could be buffed out however the dents he got very defensive with me about it and tried to tell me they were there before and there was no way they did this. I just bought this vehicle and KNOW for a fact there were NO dents on it!! They are refusing to fix the dents. Don't ever do business with them or you will regret it!!!

Shaffer Ford Sales - car_dealers - Updated November 2026

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