My last 2 vehicles came from Timbrook Ford of Oakland and are only serviced there. I highly…read morerecomend them!

From the owner: As a lifetime CARFAX® dealer and proud part of the Timbrook Automotive Group, our Ford dealership…read morein Oakland, MD, is dedicated to serving the Garrett County community with quality Ford sales and service. From our huge collection of new Ford trucks for sale to competitive used car prices, we cater to Maryland Ford fans of all tastes and budgets. Plus, our certified service center features a state-of-the-art front-end alignment machine and experts ready to address all your automotive concerns. Visit Timbrook Ford of Oakland today and discover why we're The One Place to Go!

Followed a truck in transit online for about a month and contacted Auto Land Salesman Jim Foutz to…read morediscuss when the truck would actually be available. He said he hoped by the end of the month (August). I got all the details and decided I wanted to buy this truck. Jim said to send a $500 down payment and it was mine. I did that and started arranging financing on my own since due to my credit I could not get full financing through Auto Land. I got a call @ 9:30 am on the 31st and was told the truck was there and I needed to be at the dealership that day by 6:00 pm with my financing or it would be sold to another party who had "cash in hand". I informed Jim and Finance Mgr David Shetil that I couldn't do that before 09/04. David said that if I wasn't there that day they had another buyer that would be getting the truck so the sale could be counted in their end of month figures. What was the point of my putting $500 down as requested. As of today 09/08, I still have not received a refund of my down payment! I think their business practices leave a lot to be desired and as such will not be doing any further business with them. I am telling any outlet I have access that this business has no honor.

Everyone knows Dealerships usually rip you off but NOT this one! Very reasonable, very…read moreaccommodating and I have no reservations about calling them first when I have a problem. They recently towed my vehicle, replaced a starter and battery terminals, then dropped my car off for far less than all my friends guessed they would charge, including a friend who owns a gas station. Don't let the word "Dealership" scare you away from Accident Garage.

Body shop and detail shop do very poor work. Will not be going back there again. Body shop people…read morevery rude!

They worked on my transmission and a week later it blew up. Stay away from this dealer at all costsread more

I purchased a Jeep from this dealer in January 2024. The buying process was efficient. Since buying…read morethe Jeep the process to receive my title has been a NIGHTMARE. The salesman Bryson Paugh has been anything but efficient. I bought the Jeep January 29, 2024. The dealership didn't file the paperwork until 2/15/2024. The paperwork they completed was incorrect and rejected by the MVA but no one did anything about it. A supervisor at the MVA showed me all the errors on the paperwork. The title number was incorrect, the milage was incorrect, the issue date was incorrect and the dealer checked the box that says the Jeep exceeds mechanical limits. Checking this box not only lowers the value of the Jeep but voids my warranty!! I have contacted Mr. Paugh and he has been giving me a lot of lip service and no action. He has been very nonchalant and told me that it is really no big deal and all this was the MVA's mistake and that the MVA told them to check that box. All this is really simple paperwork that the dealership can take care of if they cared. If they valued their customers. Mr. Paugh is well aware that I am trying to refinance the Jeep and I was offered a better rate half of the rate I the dealership was able to find me. However I need the title to take advantage of the offer. Since the dealer has taken so long to take care of this issue I will lose out on the refinance offer with Capital One. Again, no one at the dealership appears to care. Their customer service and ability to do their job effectively after they get your money is nonexistent. Very disappointed with my experience.

Bought a car over the phone... YES! I was in a jam and Donnie made it all possible!!! Thank you!…read more Plus - i love my new car - it's perfect! Plus, i needed a few more things and Donnie was fully excellent with customer service even staying a bit overtime to deliver. I definitely recommend!

I have a RAM 2500 pickup. Coming up to camp pulling a 38' travel trailer and experienced a cooling…read moresystem problem going through Cumberland. Made it to McHenry. Called three RAM dealerships in the area and none would even look at it. Called Helbigs and they said "Bring it by and we'll look at it." They identified the problem and I was back on the road in less than two days. Get team, friendly and the service they provided far exceeded my expectations.

I bought a Subaru Outback in February 2025 with a used car warranty from a dealership in PA. In…read moreMarch 2025 the transmission quit working. After calling a dozen or so places, I found two garages that would entertain the idea of working with a warranty company, and Helbig's was the only one to call back within a 24 hour timeframe. From the beginning, Fred laid out how the process works, what could go wrong, what should happen, what extra costs I might have, and the best way to go about repairing it. My Subaru had a CVT and it was a 2016 Outback with a 3.6 liter engine instead of the standard 2.5, and it was impossible to find a used replacement anywhere in the US. Honest. I looked too. Fred talked to his Subaru guy and the only real solution was a Subaru factory rebuilt transmission. Fred went about filling out the paperwork for the warranty company even though he had never heard of it before and invested a lot of personal time into my situation. I had the car for 34 days before the transmission went and I was certain that the warranty company would deny the claim and say that it was damage prior to coverage. Fred dotted every "I" and crossed every "t" on that paperwork and jumped through every hoop the warranty company gave him. Fred kept in contact with me every day there was a new development. Finally, he called to say that it had actually been approved. I couldn't believe it and figured it would be a few more weeks before getting my car back. 6 days later I was ready to roll. Helbig's saved me at least $6,000 by taking the time to do my paperwork properly, not to mention saving my sanity.

The Sales team is very professional and try their hardest to find the perfect vehicle for their…read morecustomers. The Parts Dept. is one of the largest in the county when it comes to dealerships. They will try to get the part you need as quickly as possible if it isn't in stock. Most are next day. They also work with dealerships throughout the tristate area in the case of foreign or non GM vehicles. The Service Dept. is staffed by experienced and talented mechanics. The Body Shop has some equally talented employees. I have seen some pretty twisted vehicles come out looking like new again. The Detail Shop has been managed by the same man for over 10 years. He is meticulous when it comes the making a car look like new.

Service Department such a joke! I took my vehicle in to get a vibration checked out and asked them…read moreto look over the vehicle and had explained that the battery was not charging correctly. When I went back to pick up my vehicle there were scratches on the driver side front fender and two small dents by up by the windshield. When I confronted them about the damage the Sales manager looked at the scratches and said they weren't too deep and could be buffed out however the dents he got very defensive with me about it and tried to tell me they were there before and there was no way they did this. I just bought this vehicle and KNOW for a fact there were NO dents on it!! They are refusing to fix the dents. Don't ever do business with them or you will regret it!!!