I was out doing errands, and decided to go to the top of a road by my house. Well, steam started coming out from under my hood. The dashboard message said coolant low turn off engine. I filled it with water and got home. Every time I put fluid in it poured right out. I barely make ends meet, so I left her sit. Everyone who I consulted with my issue, suggested I go to Ostrander Motor Werks. Everyone at Ostrander is upstanding, fair and professional. This is the first major thing that has happened to my car since I bought it last year for a song. They replaced the radiator, and got me mobile again! Kudos to Mike and his crew. read more

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Trouble, they chared for work they did not do.When confronted Mike said go somewhere else! Took 3 months to do work.

I never leave reviews but Mike seems like a decent, honest guy so I figured I'd share my experience. I had my car towed to Ostrander, no idea what was wrong, car just wouldn't start. Mike is extremely busy. I knew that when I had my car dropped off. Good mechanics are usually booked out. Just the way it is. Anyway. After a cpl weeks Mike stopped by my job to catch me up to speed on everything. Let me repeat that....he took the time to come to my job and talk to me in person. Unheard of. A couple days later he called with the bad news. Engine blown. He went over all my options, the prices of said options, etc. At the end of the day, Mike was straightforeward and honest. The quotes he gave me were fair (checked around and his quote was lower than 2 other places I contacted). Not the best outcome obviously but overall I'd recommend Mike to anyone. read more

Excellent service , fixed my Check Engine light , best mechanic in Cumberland Thank you, Harp Dhillon read more

HIGHLY recommend! When I was driving with my kids and dog from Nova to Indiana just before Xmas, my Audi broke down. Luckily I was able to make it to Ostrander. Mike dropped what he was doing and checked out my car. He was empathetic when he told me that I needed a new engine. It wasn't unexpected as there is already a class action lawsuit against Audi for the issue I was facing. He provided a fair price for an engine replacement. Ultimately I decided to donate the car to the DAV. Mike advised me on what to tell them about the car. Mike and Leo sent me my plates and all the personal stuff from my car. They also made sure my car was picked up properly. Mike happened to be in town when my car was picked up. He saw it go by and sent me a pic. Forever grateful for them. They made my nightmare before Christmas much easier!!! read more

Ostrander Motor Werkes - Donating my Audi - Auto Repair Near Me - Cumberland, Maryland

this is a reply to the review I posted 5 months ago ok it was $2500 not $3000 in total on my bill I don't keep invoices bottom line you had the hummer twice for the ac not working and once for a loud thud like a sledge hammer hitting the front end. and when I get it back, the day I get it back still no ac and the thud is still there. I never called or asked when it would be done or why it was taking so long if I remember right it was about 2 weeks but I know parts take time to come in but you should make sure it's fixed before you give the car back. and when I got in it I seen the hood dented I knew I was not coming back. the only reason the post was done in July was that was when I took the time to post one. the parts you replaced seem fine, the way I look at it you had it to fix a water pump the ac and a thud. the water pump works fine, ac does not and I still have the thud in the front end. strike one and two was not fixing the ac twice the third was I still had a thud and now the dented hood I just got this truck a few months earlier and know the hood was fine so strike 4 and now you are saying I dented the hood and worked on the car myself. I never said about the dent because I figured you would say just what you did, and for the for the other things, 3 things wrong with it and 2 things fixed, I marked it up to experience and moved on. I will say you did well with my wife's bmw wish I had the same experience with my Hummer. its a play toy so its only driven about 5000 miles a year. that's my story and I'm done talking about this bad experienc. read more

On day one of a two-month road trip, our RV lost power going up hills. Because it was late in the day, no one was open to fix the RV. The next day, after calling 4-5 local mechanics who could not fix our RV, someone recommended Ostrander Motor Werkes. When we called and spoke to Mike, without hesitation he told us to come in, that he would make room to fix our class B RV. The part he needed was in Hagerstown so he had someone drive the 2-hour round trip to pick up the part and fix our RV. Mike was honest, professional, and charged us a very reasonable price for his work. He truly saved our trip. Thanks to Ostrander Motor Werkes, we were on the road by 1:00 the same day and back on track for our trip. Would highly recommend! read more

Brought my Mini Cooper back from the dead. Did fantastic work and was very transparent and ethical. Minis are not easy to work on and they are pro's trust them read more

We moved to Cumberland in 2017. We have 2 bmw x3s. Once out of warranty we had to find a good mechanic that knows German cars. So glad we started coming to Mike. Great guy and great team. They know what we need and are very professional. We can trust that when we leave our cars with him we are taken care of! read more

I took my Chevy Colorado to Ostrander on the recommendation of my neighbor because I was having brake issues. They were grinding & locking up. I also asked them to rotate the tires & do an oil change while my truck was there. They kept my truck from 3 pm the prior day till after 330 pm the next day. When I called to enquire what was wrong with the brakes & why I hadn't heard from them, I was told, "nothing" is wrong with the brakes & it was taking so long because they were looking at other vehicles that were coming in that day that needed immediate auto care. They also said that they kept taking my truck out to drive & never heard or felt anything wrong. When I asked if they had looked at the brakes, drums, & rotors, I was told nothing was wrong with them, "brake pads were good". On the receipt it stated there were no tools to change the tires. I picked up the truck & looked for tire jack where it should be & behold! all tools were in the place they should have been. First red flag, they didn't even know where the jack and tools were located in my truck? And then just said they weren't there. The first time I stopped at the traffic light after leaving Ostrander my brakes made the grinding noise & locked up. I went home & made an appointment with Firestone in Hagerstown & as soon as they removed the tires they called me out to the bay area & I physically saw that my rear brake drums, front brakes & rotors were all trashed & needed to be replaced. I knew it was something serious, but I had no idea how bad & dangerous. Upon seeing the damage, I also asked Firestone to double check on the oil/ filter to be sure they were clean & that the oil change had been done properly. I also asked them to verify that the alignment I had paid for at Ostrander had also been done properly. After seeing the damage of my brakes, rotors, & drums, I wasn't sure if Ostrander had done anything they had charged me for. Ostrander said everything was in good condition. They let me leave their auto shop in a vehicle with bad drums, rotors, & worn brakes. Terrible, terrible auto shop. They obviously don't know what they're doing. Don't go there. read more

So I dropped my car off to for some issues early in the day. later I see some dude flying up the road in my car! Not only is he driving completely reckless/speeding he has a kid in the back seat which looks like he is running personal errands! completely irresponsible. I dont recommend them. read more

Mike is a Straight shooter, workmanship outstanding, prices are great. We have been customers since Mike opened up his shop. read more

Truly exceptional customer service - they went above and beyond to assist in both mechanical and glass repair. Finally a Western Maryland car shop that actually knows European cars.... Won't be going anywhere else in the future. read more

Mike and Ed are life savers! Concerned about the sound our brakes were making on a road trip from DC to Pittsburgh, we pulled into the shop 15 minutes til closing on a Friday to discover our brakes were totally shot. These fine men stayed late to take care of us. They were knowledgeable, friendly, courteous, and speedy. We may have to drive up to have them work on our cars all the time! Thanks guys!!! read more

I highly recommend this fine shop. Clean surroundings. Excellent knowledge and service. My Mercedes had a freak radiator mishap. They fitted the car with a used radiator they had and sent me on my way. I live 2 1/2 hrs away. But since I am in the area regularly may just start being the "old girl" here for service read more

This is a first class shop. Mike has clearly put a lot of work into his business and is now having great success. When I brought my vehicle there he was adamant about repairing the vehicle correctly and getting it back to me ASAP, which he did. I highly recommend. read more

highly recommend this great repair shop! my mini cooper broke down near Cumberland Md on Labor Day and a friend recommended AAA tow the car to this shop. I'm so lucky to meet them- they respond quickly to al phone calls, give an accurate estimate and repair the car in the time frame they gave at a very reasonable price. I live a few hours away but am considering driving all the way to them because of their professionalism and cost read more

Fabulous staff & owner. Very friendly. On vacation from West Florida, they got me in and addressed my issues and got back to having fun on vacation. ;-D read more

Water pump failed on a visit to Cumberland. Mike was extremely helpful, setting aside their busy schedule and had me back on the road in the same day......Thanks Mike. read more

We recently moved to Cumberland from Northern Virginia and always figured we would need to return to our favorite repair shop in the DC area for any major work. What a joy to find this place in Cumberland. Had we discovered Ostrander earlier we would have traveled here for major work from Virginia. :-) read more