This shop quoted me $35 to replace the fuel line for a chain saw. They texted me several days…read moreafter drop off stating that the fuel lines need to be replaced, which is what I told them when I dropped it off. Once the repair was completed they told me the bill was $109 for replacing the lines and would require another $81 for carb repair. They told me the $35 I was quoted was for diagnostic. This shop is dishonest and the manager said that I didn't remember the conversation I had with the front desk employee, which he wasn't present for. Bring your business elsewhere.

Carthage saw and mowers will rip you off, on the price of parts. Brought a set of blades for my…read moreToro mower Carthage Saw & Mower charged me 58.84 for one set. I brought two set from Toro online 80.80 with shipping. I call Toro the blades are the same, they could explain why Carthage Saw & Mower was charging so much. For repair I brought in my troy-bilt, they gave a big spill it can't be fixed for under $2500.00, gave it to a customer for parts, he call me back the three days later and offer to return it to me, it had a loose wire and PTO switch and tractor run fine. I'll never set foot in that store again and advise all to stay far far away from it.

This is the nicest Ace Hardware I've ever seen. Great customer service! Ace is definitely the place…read morewith the helpful hardware man.

Walking h in this store is like the real life version of opening the Sears catalogue when you were…read morea kid. Well...there are no women walking around in their underwear, but it is like the times when you would look at all the toys, and make your Christmas list! When you first walk in, there is a huge Green Egg display! They have all the stuff you can only find online! Then you notice the tool isles! Pretty soon the section of Stihl EVERYTHING! They even have beer, wine, seasoning for meats! You could just hang out here! The people are also a highlight! They know the store, and know what they are talking about. It's everything the big box stores aren't, and that is exactly what I was looking for!

How to lose a good customer over less than a dollar! I often…read moreshop at Burney True Value Hardware as it is convenient and I have always liked to support local businesses over the chains like Home Depot and Lowes. Today, was my FINAL shopping experience at Burney. I had purchased a few screws for a project a week or so ago and didn't need them. Today, I tried to return them and buy some more items. I thought I had the receipt in the bag but I did not seem to have it with me. I asked if I could return them without the receipt. The total for the four screws was a whopping .82. I was told that they couldn't return them without the receipt as they have hundreds of SKU numbers and they wouldn't know which one I was returning. This made logical sense until I looked at my bag a little further. The gentleman that helped me pick out the screws didn't seem to write down the SKU number on my bag! How was it rung up when I purchased it? I assume by some generic key that charged me the .82, the same generic key that could have refunded my .82! Sorry Burney you lost me for good over this one, shame on your staff!

Do not buy your Stihl equipment from here. I bought a ton from there and soon as a pole saw gets a…read morecracked gear head they tried to price gauge me when it's under warranty. The tech called Stihl and sent them pictures trying to get them to deny doing the warranty. The saw had a scratch from where it sits on my trailer. The tech told Stihl I did some crazy stuff when he didn't even know. So Stihl denied it. I called Stihl and they told me they don't know why the tech called and sent them pictures trying to get it denied but they said yea clear warranty problem. I've emailed the store several times trying to speak with a manager and the won't respond. They kept my saw for two months before they called me and said we can't fix under warranty. Now I have to take saw to different shop out my area. Sorry place. Hate I spent so much money there

they have everything hardware related you're looking for and the cashier liam is cuteread more

We went there today 1/24/26 to get a coffee pot, price at the shelve was 54 dollars. not to bad,…read morebut when we went to pay it was 79 dollars. I mentioned to the cashier her response its 79 dollars checked on line price 54 dollars. Also picked up a couple of faucet insulation covers todays price 13 dollars each checked on line they advertise 3.79 each. not to sure I will be doing any more business with them. Price gouging local customers because of this storm. SHAME ON YOU BURNEY HARDWARE!!!!!!

Some people have chocolate addictions, others have office supply addictions, I have a hardware…read morestore addiction. I love them, especially small town family owned hardware stores. This one does not disappoint. It is neat, well stocked, and has friendly service. If you live in or around Vass, I recommend patronizing this establishment. Small businesses like this, that service the community with kindness are a gem. Check it out!

Small business, has the quick things you need close by. Gentlemen at the counter was very quick to…read moreassist with anything in the store and gave good advice. Same prices as lowes, some items a dollar more if that, worth it.

Full service hardware. Associates were very happy to assist. Owner/manager appeared to only be…read moreinterested in serving local regulars.

Polite employees, good products, good prices. I recommend this store over Lowe's any day of the…read moreweek. Last time I went to Lowe's I was treated horribly but every time I go into true value, they always greet me with a friendly smile thank you!

Super helpful staff and the cleanest facility I've ever seen. So good to know that these folks are…read morearound to help me repair my tools! Highly recommend.