How to lose a good customer over less than a dollar! I often…read moreshop at Burney True Value Hardware as it is convenient and I have always liked to support local businesses over the chains like Home Depot and Lowes. Today, was my FINAL shopping experience at Burney. I had purchased a few screws for a project a week or so ago and didn't need them. Today, I tried to return them and buy some more items. I thought I had the receipt in the bag but I did not seem to have it with me. I asked if I could return them without the receipt. The total for the four screws was a whopping .82. I was told that they couldn't return them without the receipt as they have hundreds of SKU numbers and they wouldn't know which one I was returning. This made logical sense until I looked at my bag a little further. The gentleman that helped me pick out the screws didn't seem to write down the SKU number on my bag! How was it rung up when I purchased it? I assume by some generic key that charged me the .82, the same generic key that could have refunded my .82! Sorry Burney you lost me for good over this one, shame on your staff!

Do not buy your Stihl equipment from here. I bought a ton from there and soon as a pole saw gets a…read morecracked gear head they tried to price gauge me when it's under warranty. The tech called Stihl and sent them pictures trying to get them to deny doing the warranty. The saw had a scratch from where it sits on my trailer. The tech told Stihl I did some crazy stuff when he didn't even know. So Stihl denied it. I called Stihl and they told me they don't know why the tech called and sent them pictures trying to get it denied but they said yea clear warranty problem. I've emailed the store several times trying to speak with a manager and the won't respond. They kept my saw for two months before they called me and said we can't fix under warranty. Now I have to take saw to different shop out my area. Sorry place. Hate I spent so much money there

The absolute best hardware store I've ever been in. Within seconds, someone is there to see if you…read moreneed help. That never happens in a big box store. The offerings are fantastic, and the prices are more than reasonable. I love going to this place, as it's a throwback to the neighborhood store where customers were treated like friends. Can't say enough about this place. Clothing and accessories are gorgeous, too.

This is the nicest Ace Hardware I've ever seen. Great customer service! Ace is definitely the place…read morewith the helpful hardware man.

This is my Favorite Store! I got so much Help and so much…read moreKnowledge today! Brie was such a Delight! She was so Helpful and FULL of Knowledge! Annie

Ordered $300 of sealer, had to pay up front, that's ok and expected…read more Promised delivery to store for pickup on Monday and they would call. No call, went to store to check and told now delivery Thursday without as much as a sorry. This is typical these days, no store provides customer service, all automated and no people skills.

I have shopped at multiple Lowe's all over North Carolina. Usually it's like pulling teeth to find…read morean employee that works there eager to assist and help with what you are looking for. Well I finally found one. I was looking to buy 26 bags of gravel for a job I am doing and I'll be. Walked by Garrett from lawn and garden stepped up to us and asked if we needed help. That's a first. Then he proceeded to load up a pallet of the 26 bags of rock while I went to pay at the register. He had it load and pulled around waiting for us and help loaded it on the trailer. I am currently on hold trying to get in touch with a manager to let them know what an exceptional employee they have. But been on hold for over 10 mins now. .

On 5/30/2026 I went to purchase supplies for lawn work and buy a grill. At checkout I was told I'd…read morehave to pay for grill at customer service desk separately. So I did. The employees loading the grill complained about it was hot and they were ready to go home several times, the other employee was rough and just threw the grill on the back of my truck. Neither of them were professional or friendly. The lid was dropped several times ending up with dents. No one expressed they were sorry, once loaded they both just walked away. Over the past month I spent approximately $2000.00 at Lowe's. I purchased a refrigerator and landscape blocks and then on 30th I spent approximately $500.00. I won't be going back there and will recommend to my family and friends not to purchase from there. Your employees represent your company so you would think they would be more interested and polite.

We are new to the area, needed a refrigerator pretty quick. We had come into this Sears Hometown…read morelocation to price check against other retailers, prior to buying our home. They are competitive with their pricing, with that great personal customer service. We worked with Marlon, he was great in helping us get a refrigerator as quick as possible. The delivery was on time, set up quickly, and very professional. The whole experience was great!

This is a GREAT BIG Thank You to Joe and Katherine....owners of Sears in Aberdeen NC…read more WOW what can I say about customer service! On Memorial day weekend with skeleton crew of staff, they personally came to pick up my 1st new refrigerator that wasn't quite right, and delivered and set up a new one. That is REALLY going the extra mile in Customer Service. Needless to say, that "big box store" on 15/501.....right down the road from Sears, may not get my business in the future, for appliances. PS, just letting you know, Joe went out of his way, spent a lot of time with me getting me as many $$$deals as possible when I purchased my new refrigerator, as well as a stove. So, go see Joe and staff when you need a new appliance. You will NOT be disappointed!

When you walk into a place looking for something specific and you walk out with two things they…read morehave that you didn't know you need, but are hell bent on having, that's a good, dare I say, amazing antique store!! Industrial antiques.

This has to be one of the most organized shops I've visited in North Carolina - especially…read moreconsidering all the floor space and inventory. Antique and vintage fixtures for electrical, plumbing, knobs and door accessories are methodically organized. There are plenty of ready to display/use items as well as components to help finish off a project. The proprietor is super friendly and helpful. Some items are priced a little high but this shouldn't detract from spending some time browsing for treasure - I'd definitely go back and recommend a trip to anyone visiting the area.

From initial contact Curtis answered our questions in regards to repairing my iPhone 12 Pro Max…read more We ordered the kit overnight for only an extra $20 bucks and we're called immediately when parts arrived, my phone was fixed same day! Amazing service and attention to detail. We even received a discount for a minor chip in the kit, the contacted the manufacturer. Good people, honest work, and fast service! Come here don't waste time going somewhere else.

I dropped my brand new iPhone and feared I cracked the screen. I took it to Xcell and it turns out…read moreI only cracked the screen protector. They replaced it while I waited and it only cost me $8! Highly recommend!

Unprofessional in custom order services- ordered 2 custom pillows and was told they do not write…read moreorders when I asked for my copy of the order. When the order was written down for me the price was wrong so n one pillow and the sizes were switched on the fabrics. Finally, I cancelled order on the second pillow to be made since the fabric was still on order and filling was not right on the pillow accepted.

Loved the assortment of unique items at Eloise Trading Company. My daughter just moved to the area…read moreand I was visiting her this week. She had been waiting to take me here because she knew I would enjoy this store. If I lived in the area - I think I would be checking out their merchandise routinely because they had fun gift ideas as well as housewares for me. I only bought one small item because my husband was with us and he doesn't 'shop' like me-he is in/out of store in a few minutes! This is a fun BUY LOCAL store.

So in love with my beautiful drapes and pillows. Creates such a fun room and atmosphere in my…read morehouse! Loved working with the ladies at the shop and most of all have them help design these for me.

What a great variety of more special fabrics then are usually found in one place. Owner extremely…read morehelpful. Especially enjoyed the quotes on the front. Great place for a special project or gift.