How to lose a good customer over less than a dollar! I often…read moreshop at Burney True Value Hardware as it is convenient and I have always liked to support local businesses over the chains like Home Depot and Lowes. Today, was my FINAL shopping experience at Burney. I had purchased a few screws for a project a week or so ago and didn't need them. Today, I tried to return them and buy some more items. I thought I had the receipt in the bag but I did not seem to have it with me. I asked if I could return them without the receipt. The total for the four screws was a whopping .82. I was told that they couldn't return them without the receipt as they have hundreds of SKU numbers and they wouldn't know which one I was returning. This made logical sense until I looked at my bag a little further. The gentleman that helped me pick out the screws didn't seem to write down the SKU number on my bag! How was it rung up when I purchased it? I assume by some generic key that charged me the .82, the same generic key that could have refunded my .82! Sorry Burney you lost me for good over this one, shame on your staff!

Do not buy your Stihl equipment from here. I bought a ton from there and soon as a pole saw gets a…read morecracked gear head they tried to price gauge me when it's under warranty. The tech called Stihl and sent them pictures trying to get them to deny doing the warranty. The saw had a scratch from where it sits on my trailer. The tech told Stihl I did some crazy stuff when he didn't even know. So Stihl denied it. I called Stihl and they told me they don't know why the tech called and sent them pictures trying to get it denied but they said yea clear warranty problem. I've emailed the store several times trying to speak with a manager and the won't respond. They kept my saw for two months before they called me and said we can't fix under warranty. Now I have to take saw to different shop out my area. Sorry place. Hate I spent so much money there

This is the nicest Ace Hardware I've ever seen. Great customer service! Ace is definitely the place…read morewith the helpful hardware man.

Walking h in this store is like the real life version of opening the Sears catalogue when you were…read morea kid. Well...there are no women walking around in their underwear, but it is like the times when you would look at all the toys, and make your Christmas list! When you first walk in, there is a huge Green Egg display! They have all the stuff you can only find online! Then you notice the tool isles! Pretty soon the section of Stihl EVERYTHING! They even have beer, wine, seasoning for meats! You could just hang out here! The people are also a highlight! They know the store, and know what they are talking about. It's everything the big box stores aren't, and that is exactly what I was looking for!

Ordered $300 of sealer, had to pay up front, that's ok and expected…read more Promised delivery to store for pickup on Monday and they would call. No call, went to store to check and told now delivery Thursday without as much as a sorry. This is typical these days, no store provides customer service, all automated and no people skills.

I like that this location has a big selection but the customer service of the cashier was just…read moreawful. I bought all of the bolts of a certain size so I grabbed the entire box with the barcode. Seemed fitting. The bolts don't have individual barcodes or anything so I thought I was in good shape. Low and behold I get to check out and she is asking me about them like I worked there or something. After I pointed out the barcode she said they don't use those. Not sure what store sells things that don't have barcodes that worked but I've been standing here waiting on them to figure it out for about 10 minutes, long enough I decided to leave a review so...

Have been shopping at this Lowe's for 19+ years. Reasons I like:…read morePeople I met long ago, still here. Any problem, I gather them together like a football game huddle, tell them my chores and strategy, we yell "Break!" and away we go. Ok maybe not like that, but whenever I need extra attention, they have always come through. The garden center is huge with just about any yard, nursery, or patio need. The pond section (which is my 80% needs) is well stocked and seldom an issue finding stuff...yes stuff. Always in need of more stuff. Must make mention of Miss Ava whom I've bothered over the years for help. Customer service is always overwhelmed, but if you stick with them, they handle it for you. Of course its not always peaches n cream. However, thats the nuts and bolts of it all. Patience.

We went to the garden center to get a couple bags of mulch. Picked up bags that were broken open…read morewith missing mulch. One bag was only a half. The girl at the checkout gave us tape so we could tape up our broken bags and then refused to give us the discount for open bags. and I almost forgot she offered to let us go back of the store to get some empty bags to put our broken bags into. Sure wish Moore County would get a Menards!

We are new to the area, needed a refrigerator pretty quick. We had come into this Sears Hometown…read morelocation to price check against other retailers, prior to buying our home. They are competitive with their pricing, with that great personal customer service. We worked with Marlon, he was great in helping us get a refrigerator as quick as possible. The delivery was on time, set up quickly, and very professional. The whole experience was great!

This is a GREAT BIG Thank You to Joe and Katherine....owners of Sears in Aberdeen NC…read more WOW what can I say about customer service! On Memorial day weekend with skeleton crew of staff, they personally came to pick up my 1st new refrigerator that wasn't quite right, and delivered and set up a new one. That is REALLY going the extra mile in Customer Service. Needless to say, that "big box store" on 15/501.....right down the road from Sears, may not get my business in the future, for appliances. PS, just letting you know, Joe went out of his way, spent a lot of time with me getting me as many $$$deals as possible when I purchased my new refrigerator, as well as a stove. So, go see Joe and staff when you need a new appliance. You will NOT be disappointed!

When you walk into a place looking for something specific and you walk out with two things they…read morehave that you didn't know you need, but are hell bent on having, that's a good, dare I say, amazing antique store!! Industrial antiques.

This has to be one of the most organized shops I've visited in North Carolina - especially…read moreconsidering all the floor space and inventory. Antique and vintage fixtures for electrical, plumbing, knobs and door accessories are methodically organized. There are plenty of ready to display/use items as well as components to help finish off a project. The proprietor is super friendly and helpful. Some items are priced a little high but this shouldn't detract from spending some time browsing for treasure - I'd definitely go back and recommend a trip to anyone visiting the area.

From initial contact Curtis answered our questions in regards to repairing my iPhone 12 Pro Max…read more We ordered the kit overnight for only an extra $20 bucks and we're called immediately when parts arrived, my phone was fixed same day! Amazing service and attention to detail. We even received a discount for a minor chip in the kit, the contacted the manufacturer. Good people, honest work, and fast service! Come here don't waste time going somewhere else.

I dropped my brand new iPhone and feared I cracked the screen. I took it to Xcell and it turns out…read moreI only cracked the screen protector. They replaced it while I waited and it only cost me $8! Highly recommend!

Unprofessional in custom order services- ordered 2 custom pillows and was told they do not write…read moreorders when I asked for my copy of the order. When the order was written down for me the price was wrong so n one pillow and the sizes were switched on the fabrics. Finally, I cancelled order on the second pillow to be made since the fabric was still on order and filling was not right on the pillow accepted.

Loved the assortment of unique items at Eloise Trading Company. My daughter just moved to the area…read moreand I was visiting her this week. She had been waiting to take me here because she knew I would enjoy this store. If I lived in the area - I think I would be checking out their merchandise routinely because they had fun gift ideas as well as housewares for me. I only bought one small item because my husband was with us and he doesn't 'shop' like me-he is in/out of store in a few minutes! This is a fun BUY LOCAL store.

So in love with my beautiful drapes and pillows. Creates such a fun room and atmosphere in my…read morehouse! Loved working with the ladies at the shop and most of all have them help design these for me.

What a great variety of more special fabrics then are usually found in one place. Owner extremely…read morehelpful. Especially enjoyed the quotes on the front. Great place for a special project or gift.