My "go-to" for appliances and MORE!! Knowing I had guests on the way, they managed to get my…read morereplacement range installed just in time!

We are new to the area, needed a refrigerator pretty quick. We had come into this Sears Hometown…read morelocation to price check against other retailers, prior to buying our home. They are competitive with their pricing, with that great personal customer service. We worked with Marlon, he was great in helping us get a refrigerator as quick as possible. The delivery was on time, set up quickly, and very professional. The whole experience was great!

This is a GREAT BIG Thank You to Joe and Katherine....owners of Sears in Aberdeen NC…read more WOW what can I say about customer service! On Memorial day weekend with skeleton crew of staff, they personally came to pick up my 1st new refrigerator that wasn't quite right, and delivered and set up a new one. That is REALLY going the extra mile in Customer Service. Needless to say, that "big box store" on 15/501.....right down the road from Sears, may not get my business in the future, for appliances. PS, just letting you know, Joe went out of his way, spent a lot of time with me getting me as many $$$deals as possible when I purchased my new refrigerator, as well as a stove. So, go see Joe and staff when you need a new appliance. You will NOT be disappointed!

Karen and her counterpart provide outstanding customer. They are extremely helpful and courteous…read moreand try to supply exactly what I want in a timely manner. The can make recommendations for products based upon questions I ask. This week I opened a box that had a defective fixture and Karen went out of her way to reorder the light and keep me informed.

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Aberdeen, NC. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

We had a service call today from your representative, Jay. He was punctual, pleasant and totally…read moreprofessional. We had an annoying problem with a Samsung refrigerator ice maker, bought and previously serviced by Sears. Their service was so poor we actually cancelled our Sears credit card because of the experience. Jay not only repaired our problem he also showed us possible corrective measure for future use. We are totally satisfied and plan to refer all appliance problems to your company, Thank you for providing such good service! G D Smith. Pinehurst, NC

This was a great experience and we now keep their business card on the fridge for future reference…read more Shortly after moving into our new home, our gas oven was filling the kitchen with gas, which prompted our neighborhood to then fill with emergency vehicles - quite a way to meet the neighbors. We feared that we would need to replace a $2500 appliance. I stopped by Moore Appliance to see if this is something they could take a look at. They set me up with an appointment for the next day "between 12 and 5." The technician called at 12:00 to let us know he was on the way, and he arrived about 10 minutes later. He immediately determined the previous occupants used oven cleaner, which clogged the burner and the gas intake. He explained you should not use oven cleaner on a gas over for this reason. He cleaned it out, tested the oven several times, and answered all of our questions. Super helpful, very professional, and much cheaper and easier than replacing the oven.

John's service was timely and spot on in fixing our GE stove issue. I will be using him again in…read morethe future for all my appliance issues. Awesome Service

Called to service inexpensive year and a half old GE washer. Charged me $95 to come out, which may…read morebe industry standard, but I assumed it would be applied to repair bill. My fault there in assuming. Told me part and labor would be 215-225 to repair. Washer works fine now. Bill was $264 plus the $95. Could have bought a new washer. Will continue search for reasonable appliance repair person or just buy a new appliance to begin with next time.

Couldn't of had a better experience!…read more I ordered my TV online and it was ready for pick up in 30 mins! I arrived at the store, was told where to go, had my ID and CC validated and then they told me to pull my car up! Everyone was very helpful. I spent about 5 whole minutes in the store! Great service!

Geek Squad, called and they gave me an appointment time. I came in and they said that was just a…read morecheck in time it would take two days to get my computer back and I either had to buy a $179 annual membership or they could charge me ala carte pricing that would be over $200 to remove malware. They could have said all of this on the phone before I brought it in.

I needed to replace a shoddy,cheap walking foot I had purchased online. I found this brick and…read moremortar shop in my area and the owner held a walking foot aside for me. I brought my machine and the owner made sure the foot fit and ran well on my machine! I received exemplary customer service and a very fair price. I am considering purchasing a second machine as a gift for a family member from this store because they offer an introductory lesson on the ins and outs of the machines they sell!

Very friendly and helpful, and they are very patient with beginners. Very knowledgeable about…read moretheir sewing machines and willing to make sure you know how to use it before you take it home.

I purchased a sectional living room set ($3000.00) from the Aberdeen, NC store. I went back to the…read morestore 3 days later and noticed that this same sectional was not in the store. When questioning the salesperson in regards to this must be a poplar sectional, she stated "No", yours was the " Display". I called the store manager, and he was of no help. I paid full price for a "Display", something that I've never done before. Poor communication & mis representation!!! Had the salesperson as well as the store manager verbalized that this was a "Display", I would have not bought. Im very disappointed in this store being that I have been a patronizing customer for 23 years & to be treated like this is beyond great customer service! Never again!!!

Been calling since Jan to have someone look at my new couch the back has come loose. No one has…read moreever called me back. Called again in early Aug they said the repair guy comes at the end of the month and would call for an appt. after not receiving a call for the 5 th time I called on the 30 th for an update then was told my warranty expired. So I went to tell the mgr the story he was asking around what this paper for someone just printed my sales info and left it sitting around no not nothing. Once I explained my story he basically told me tiff crap your out of warranty and today was the first he's herd of it so tuff luck. Could of cared less even said if I called back when I said I did they couldent do anything cause of covid. I understand covid has everyone backed up but months without a callback then told tuff luck really stinks after spending 5 grand. I'm disabled or would do it myself he dident even offer a number for repair guy. Disappointing need to find a place that cares about customer service. Could of called a repair guy months ago had I been told but I called while it was still under warranty the first time. Need negative stars

Patrick is amazing--warm, caring, and truly dedicated to great service. We had failed issue with a…read morebig-box store so we contacted Patrick, he arrived early and tackled a tough downdraft install with persistence, even making extra trips for parts. He quickly earned our trust, and I'll call him for any future appliance work. Highly recommended!

I was in need of an appliance installation. Came across Good Neighbor Appliance and gave them a…read morecall. I spoke with Patrick and explained the situation. He was able to come out next day and complete the installation. He was knowledgeable, professional, honest and kind. Good Neighbor Appliance will be my first call for any future appliance needs.