Rough on equipment in their position. Bad sales, pathetic repairs, bad support, low customer service skills and general lack for care beyond their own potential to score a dollar, IF they think you are about to buy something and they think you can buy that something - you get smiles and generosities you might expect. That is as far as it goes. Its far worse than a small, used, struggling car dealer who feels they need to scam to survive (simply because they are not good enough to just 'be' good).
After 3+ very poor repair experiences and more than a dozen visits, I believe I am finally cured from going here. You might expect to receive less than professional repair skills (though twice, they did a couple things right - that part is simply rare). Poor tone from most of reps during most phone conversations.. - you might just expect to feel like you are completely bothering them for having called. Any re-assembly efforts should be double checked by a second skilled technician at another location to ensure your personal safety. Loose parts, missing attachments and other factors may eventually lead to disaster (at your cost). Store hours online show as different (different from one another, different from what they say and may even be different from reality when you show up and find them closed again) - Seriously, I can never figure out when they might be open or closed. Strongly wished someone there would could understand the customer importance and how knowing hours of operation might be helpful. Prices on sales seems to vary by what they can squeeze out of you. Everything is marked or seems to be communicated in MSRP format with actual price being what you cave into.
Is that alone enough to consider? Maybe not. Was gaining interest in a few different models of Zero Turn mowers on display out front (new, I believe). However, was in the vicinity of the store and noticed a repair technician doing donuts and burnouts from what appeared to be NEW equipment being stored 'and' older equipment which may have been a customers. Considering the general lack of professionalism, potentially dangerous repair practices by returning your equipment yet still need of repair, combine that with poor attitudes and more -- this is a recipe of where not to go.
As an additional expense, they will do all they can to ensure they 'sell' you their diagnostics. You may go their for just a new set of blades but they will TRY HARD to find something to create enough curiosity for diags. You will pay for diags AND you will pay for repairs (usually repairs can cost you the repair twice: once to do it and elsewhere to do it right).
Expect a lecture and repeated sales-pitch to purchase their gasoline. No matter what is wrong with your equipment or what actually led to it, it will be diagnosed as your bad gas because it was not their gasoline. While I completely understand the physics involved in types of gas and common ethanol fuel mixtures (both available vs recommended), they really do push a little too hard on the fuel. I really do not want another conversation about it. I would not even want to inquire the time of day because you may certainly get "hey, have you heard about our fuel and why its so important?!". Seriously - get off the gas. I buy whats recommended by the manufacturer and if that's not enough then they can pay the warranty. I don't also need to purchase your $30 quart of gas. Note: I exaggerated on the $30 price there but it is a little beyond "too high". There may even be potentially some benefit to using 'their gas' but let's not make it all about the gas. Sometimes, I needed new tires -- gas does not need to be in a tire conversation and certainly not 6 times during the tire convo. Enough = enough.
Too - if they do not see dollar signs approaching the register, you may even be ignored during internal customer training. No, really - I am serious. At least twice, I waited over 35m so that I could get a 15s answer. OK - yes, it was important questions but the 'excuse' me's did not help as they said 'be right with you' (the excluded 'right with you' might mean half an hour). But, to their defense, its easy for them to be terrible this way when they are the only known source for your specific business needs in the area.
Please note: we are in need of a go-to place for small equipment repairs. As much as we truly need these services and convenience in location - we have decided a 2+ hour drive may pay for itself and hope to be a valued customer, maybe even appreciated for the business we bring, elsewhere. This is an unwanted but easy decision. We will also be replacing equipment with that in which has a warranty can can be easily supported and certainly by another service center.
Final note: At a minimum, you should get at least what you believe you paid for. You may not get that here, most of the time. Things may rarely be OK, once in a while - but that is not good enough for my hard earned pennies. read more
