How to lose a good customer over less than a dollar! I often…read moreshop at Burney True Value Hardware as it is convenient and I have always liked to support local businesses over the chains like Home Depot and Lowes. Today, was my FINAL shopping experience at Burney. I had purchased a few screws for a project a week or so ago and didn't need them. Today, I tried to return them and buy some more items. I thought I had the receipt in the bag but I did not seem to have it with me. I asked if I could return them without the receipt. The total for the four screws was a whopping .82. I was told that they couldn't return them without the receipt as they have hundreds of SKU numbers and they wouldn't know which one I was returning. This made logical sense until I looked at my bag a little further. The gentleman that helped me pick out the screws didn't seem to write down the SKU number on my bag! How was it rung up when I purchased it? I assume by some generic key that charged me the .82, the same generic key that could have refunded my .82! Sorry Burney you lost me for good over this one, shame on your staff!

Do not buy your Stihl equipment from here. I bought a ton from there and soon as a pole saw gets a…read morecracked gear head they tried to price gauge me when it's under warranty. The tech called Stihl and sent them pictures trying to get them to deny doing the warranty. The saw had a scratch from where it sits on my trailer. The tech told Stihl I did some crazy stuff when he didn't even know. So Stihl denied it. I called Stihl and they told me they don't know why the tech called and sent them pictures trying to get it denied but they said yea clear warranty problem. I've emailed the store several times trying to speak with a manager and the won't respond. They kept my saw for two months before they called me and said we can't fix under warranty. Now I have to take saw to different shop out my area. Sorry place. Hate I spent so much money there

We are new to the area, needed a refrigerator pretty quick. We had come into this Sears Hometown…read morelocation to price check against other retailers, prior to buying our home. They are competitive with their pricing, with that great personal customer service. We worked with Marlon, he was great in helping us get a refrigerator as quick as possible. The delivery was on time, set up quickly, and very professional. The whole experience was great!

This is a GREAT BIG Thank You to Joe and Katherine....owners of Sears in Aberdeen NC…read more WOW what can I say about customer service! On Memorial day weekend with skeleton crew of staff, they personally came to pick up my 1st new refrigerator that wasn't quite right, and delivered and set up a new one. That is REALLY going the extra mile in Customer Service. Needless to say, that "big box store" on 15/501.....right down the road from Sears, may not get my business in the future, for appliances. PS, just letting you know, Joe went out of his way, spent a lot of time with me getting me as many $$$deals as possible when I purchased my new refrigerator, as well as a stove. So, go see Joe and staff when you need a new appliance. You will NOT be disappointed!

Full service hardware. Associates were very happy to assist. Owner/manager appeared to only be…read moreinterested in serving local regulars.

Polite employees, good products, good prices. I recommend this store over Lowe's any day of the…read moreweek. Last time I went to Lowe's I was treated horribly but every time I go into true value, they always greet me with a friendly smile thank you!

I have shopped at multiple Lowe's all over North Carolina. Usually it's like pulling teeth to find…read morean employee that works there eager to assist and help with what you are looking for. Well I finally found one. I was looking to buy 26 bags of gravel for a job I am doing and I'll be. Walked by Garrett from lawn and garden stepped up to us and asked if we needed help. That's a first. Then he proceeded to load up a pallet of the 26 bags of rock while I went to pay at the register. He had it load and pulled around waiting for us and help loaded it on the trailer. I am currently on hold trying to get in touch with a manager to let them know what an exceptional employee they have. But been on hold for over 10 mins now. .

On 5/30/2026 I went to purchase supplies for lawn work and buy a grill. At checkout I was told I'd…read morehave to pay for grill at customer service desk separately. So I did. The employees loading the grill complained about it was hot and they were ready to go home several times, the other employee was rough and just threw the grill on the back of my truck. Neither of them were professional or friendly. The lid was dropped several times ending up with dents. No one expressed they were sorry, once loaded they both just walked away. Over the past month I spent approximately $2000.00 at Lowe's. I purchased a refrigerator and landscape blocks and then on 30th I spent approximately $500.00. I won't be going back there and will recommend to my family and friends not to purchase from there. Your employees represent your company so you would think they would be more interested and polite.

Unprofessional in custom order services- ordered 2 custom pillows and was told they do not write…read moreorders when I asked for my copy of the order. When the order was written down for me the price was wrong so n one pillow and the sizes were switched on the fabrics. Finally, I cancelled order on the second pillow to be made since the fabric was still on order and filling was not right on the pillow accepted.

Loved the assortment of unique items at Eloise Trading Company. My daughter just moved to the area…read moreand I was visiting her this week. She had been waiting to take me here because she knew I would enjoy this store. If I lived in the area - I think I would be checking out their merchandise routinely because they had fun gift ideas as well as housewares for me. I only bought one small item because my husband was with us and he doesn't 'shop' like me-he is in/out of store in a few minutes! This is a fun BUY LOCAL store.

We have purchased Kohler products from Ferguson for several years and shopped the Aberdeen, NC…read morestore today. We were assisted by Christine Tingen (Sales Manager) who provided outstanding service to my wife and I. Based on her high level of product knowledge, business knowledge and people skills we had a great customer experience. Finally the showroom was beautiful with competitive product pricing.

If you're a plumber you may be able to get what you need here with no problem at all... but if…read moreyou're remodeling your kitchen and would like adequate customer service I would go else where. The person we worked with is a nice person but was without a doubt unavailable...perhaps overworked. Our ten year dream kitchen/remodel plan happened and we're thrilled but if I were to do it again, there's only one thing I would do differently.

They close at 3:30 PM, not 5 PM as stated on this site. My only experience with them was a bad one…read more Got there at 3:33 PM and some guy would not let me through the door. Needed parts for a Stihl chainsaw that I did not believe I could get elsewhere nearby. Had driven quite a ways and gotten out of work early just to do this. I did express my dismay but did not use any profanity or make any personal remarks. At the time I was more upset with myself for having bought a Stihl chainsaw (as I am now finding out that it is not as easy to get parts for as most other brands). At any rate, I saw the same guy who would not let me in the store about an hour later at another hardware store (quite a coincidence) and the guy started mocking me. Great customer sensitivity and service...not.

Great place. There may be few things priced lower elsewhere; but overall best prices/value. They…read morealways go out of their way to be helpful. Like the old time lumber yards used to be. In fact heading back there Friday morning for weekend project materials!

Quality for both the Professional and DIY. I needed a small piece of trim. I got as much…read moreattention as if I was ordering pallets of lumber. When the manager found ragged stock in the wearhouse, he took it away and I overheard him tell someone to return it to the whoesaler. Home Deport or Lowes leaves imperfect wood on display. Then when I needed a simple caulk gun, one of the sales people knew how each one performed differently. Talk about product knowledge on a random item! I can't even get a floor walker at Lowes to find the correct nut&bolt from all the drawers, or do more than read a lable on something in front of me. Shopping at this newly openned building supply store is a pleasure.