How to lose a good customer over less than a dollar! I often…read moreshop at Burney True Value Hardware as it is convenient and I have always liked to support local businesses over the chains like Home Depot and Lowes. Today, was my FINAL shopping experience at Burney. I had purchased a few screws for a project a week or so ago and didn't need them. Today, I tried to return them and buy some more items. I thought I had the receipt in the bag but I did not seem to have it with me. I asked if I could return them without the receipt. The total for the four screws was a whopping .82. I was told that they couldn't return them without the receipt as they have hundreds of SKU numbers and they wouldn't know which one I was returning. This made logical sense until I looked at my bag a little further. The gentleman that helped me pick out the screws didn't seem to write down the SKU number on my bag! How was it rung up when I purchased it? I assume by some generic key that charged me the .82, the same generic key that could have refunded my .82! Sorry Burney you lost me for good over this one, shame on your staff!

Do not buy your Stihl equipment from here. I bought a ton from there and soon as a pole saw gets a…read morecracked gear head they tried to price gauge me when it's under warranty. The tech called Stihl and sent them pictures trying to get them to deny doing the warranty. The saw had a scratch from where it sits on my trailer. The tech told Stihl I did some crazy stuff when he didn't even know. So Stihl denied it. I called Stihl and they told me they don't know why the tech called and sent them pictures trying to get it denied but they said yea clear warranty problem. I've emailed the store several times trying to speak with a manager and the won't respond. They kept my saw for two months before they called me and said we can't fix under warranty. Now I have to take saw to different shop out my area. Sorry place. Hate I spent so much money there

This is the nicest Ace Hardware I've ever seen. Great customer service! Ace is definitely the place…read morewith the helpful hardware man.

Walking h in this store is like the real life version of opening the Sears catalogue when you were…read morea kid. Well...there are no women walking around in their underwear, but it is like the times when you would look at all the toys, and make your Christmas list! When you first walk in, there is a huge Green Egg display! They have all the stuff you can only find online! Then you notice the tool isles! Pretty soon the section of Stihl EVERYTHING! They even have beer, wine, seasoning for meats! You could just hang out here! The people are also a highlight! They know the store, and know what they are talking about. It's everything the big box stores aren't, and that is exactly what I was looking for!

Raeford Hardware isn't just a store -- it's a community cornerstone. Every time I walk in, I'm…read moregreeted like a neighbor, not just a customer. Their team knows their stuff, whether it's finding a hard-to-get part, recommending the perfect tool, or giving advice that actually makes your project easier. The store is a treasure trove of quality products, from home repair essentials to outdoor and lawn care supplies. What sets them apart is how much they genuinely care -- it's rare to find a place where expertise meets heart. If you want a hardware store that feels personal, dependable, and genuinely invested in helping you succeed, Raeford Hardware is it. I leave every visit feeling inspired, confident, and supported!

Always welcome when you walk in. The folks here know their jobs…read more They have the best selection of items you may not find in lowes or home depot . We like supporting our local folks. So this is the place to go to find things lowes and Home Depot may not have. Plus they treat you like you are true neighbor. Down home awesome folks. And very knowledgeable

Some people have chocolate addictions, others have office supply addictions, I have a hardware…read morestore addiction. I love them, especially small town family owned hardware stores. This one does not disappoint. It is neat, well stocked, and has friendly service. If you live in or around Vass, I recommend patronizing this establishment. Small businesses like this, that service the community with kindness are a gem. Check it out!

Small business, has the quick things you need close by. Gentlemen at the counter was very quick to…read moreassist with anything in the store and gave good advice. Same prices as lowes, some items a dollar more if that, worth it.

Love the old timey friendly atmosphere like the large companies are missing. They are very helpful…read morein finding what you are looking for.

Great service and they carry practically everything you need. They are also a lot closer than the…read morebig box stores that are at least 20 miles away.

Have been shopping at this Lowe's for 19+ years. Reasons I like:…read morePeople I met long ago, still here. Any problem, I gather them together like a football game huddle, tell them my chores and strategy, we yell "Break!" and away we go. Ok maybe not like that, but whenever I need extra attention, they have always come through. The garden center is huge with just about any yard, nursery, or patio need. The pond section (which is my 80% needs) is well stocked and seldom an issue finding stuff...yes stuff. Always in need of more stuff. Must make mention of Miss Ava whom I've bothered over the years for help. Customer service is always overwhelmed, but if you stick with them, they handle it for you. Of course its not always peaches n cream. However, thats the nuts and bolts of it all. Patience.

We went to the garden center to get a couple bags of mulch. Picked up bags that were broken open…read morewith missing mulch. One bag was only a half. The girl at the checkout gave us tape so we could tape up our broken bags and then refused to give us the discount for open bags. and I almost forgot she offered to let us go back of the store to get some empty bags to put our broken bags into. Sure wish Moore County would get a Menards!

they have everything hardware related you're looking for and the cashier liam is cuteread more

We went there today 1/24/26 to get a coffee pot, price at the shelve was 54 dollars. not to bad,…read morebut when we went to pay it was 79 dollars. I mentioned to the cashier her response its 79 dollars checked on line price 54 dollars. Also picked up a couple of faucet insulation covers todays price 13 dollars each checked on line they advertise 3.79 each. not to sure I will be doing any more business with them. Price gouging local customers because of this storm. SHAME ON YOU BURNEY HARDWARE!!!!!!

Ordered $300 of sealer, had to pay up front, that's ok and expected…read more Promised delivery to store for pickup on Monday and they would call. No call, went to store to check and told now delivery Thursday without as much as a sorry. This is typical these days, no store provides customer service, all automated and no people skills.

I like that this location has a big selection but the customer service of the cashier was just…read moreawful. I bought all of the bolts of a certain size so I grabbed the entire box with the barcode. Seemed fitting. The bolts don't have individual barcodes or anything so I thought I was in good shape. Low and behold I get to check out and she is asking me about them like I worked there or something. After I pointed out the barcode she said they don't use those. Not sure what store sells things that don't have barcodes that worked but I've been standing here waiting on them to figure it out for about 10 minutes, long enough I decided to leave a review so...

We are new to the area, needed a refrigerator pretty quick. We had come into this Sears Hometown…read morelocation to price check against other retailers, prior to buying our home. They are competitive with their pricing, with that great personal customer service. We worked with Marlon, he was great in helping us get a refrigerator as quick as possible. The delivery was on time, set up quickly, and very professional. The whole experience was great!

This is a GREAT BIG Thank You to Joe and Katherine....owners of Sears in Aberdeen NC…read more WOW what can I say about customer service! On Memorial day weekend with skeleton crew of staff, they personally came to pick up my 1st new refrigerator that wasn't quite right, and delivered and set up a new one. That is REALLY going the extra mile in Customer Service. Needless to say, that "big box store" on 15/501.....right down the road from Sears, may not get my business in the future, for appliances. PS, just letting you know, Joe went out of his way, spent a lot of time with me getting me as many $$$deals as possible when I purchased my new refrigerator, as well as a stove. So, go see Joe and staff when you need a new appliance. You will NOT be disappointed!

Full service hardware. Associates were very happy to assist. Owner/manager appeared to only be…read moreinterested in serving local regulars.

Polite employees, good products, good prices. I recommend this store over Lowe's any day of the…read moreweek. Last time I went to Lowe's I was treated horribly but every time I go into true value, they always greet me with a friendly smile thank you!