All went well. They were attentive to questions and follow-ups. The installers were careful when…read moreputting the granite down and cutting out the section for our grill. Their pricing is definitely significantly less expensive than the stone retailers in Pinehurst so to us it was well worth the drive to Samford. Plus, they had a much larger inventory to choose from than the two places we went to in Pinehurst / Southern Pines. We highly recommend this establishment.

Worst customer service of any company I have ever been involved with. DO NOT HIRE THESE PEOPLE.read more

Trust me... I'm saving you so much anger and frustration by saying stay away. I hired Lowe's Home…read moreImprovement in Sanford for a full kitchen remodel from the ceiling to the floor, doors, windows - everything. They subcontracted to Chuck and company. The preliminary meetings, I had 5-star confidence. Great discussions, great vision. The demolition came, and all was going great for two days. Then everything slowed to nearly a halt. Got stood up. Then one person would come and do a little bit and leave. The next day someone would come in the afternoon. This went on and on and on. I got promises over and over. Got apologies over and over. Got stood up more than they actually showed up. A 4-week job took way longer than ever expected. FIVE MONTHS later, the job is finally wrapping up. Now I will say that the entire 5 months' delay was not this company's fault - some items had to be reordered since they were damaged. But the way things are scheduled is idiotic and unprofessional. I paid in full (to Lowes) upfront. Had they scheduled me from start to completion (as complete as possible) for that 4-week window, we would have finished way before Christmas. They should have known how to shift puzzle pieces if they ran into a glitch. But if one piece of the puzzle was missing, they would just STOP and not do the other pieces. But what I really didn't understand is when my house was still torn apart, why his workers were at someone else's house doing THEIR job. MY house started first. Why the heck aren't the men here finishing up? At the final crunch, he sent as many men to my house to finish the job on the final day (the last broken-promised deadline). They did such a lousy job that I took pencil and started writing all over the door trim that it was crap and sent him a picture when I got home. They had to redo it (which is really stupid that they wouldn't do it right the first time). Because I work, my 89-year old father would drive down on a Sunday and stay the week so they could have access to the house. My dad sat in the house so many times waiting for someone to NOT show up. He wouldn't get something to eat because he was afraid that even though they said they'd be here in the morning, if he left to get a bite for lunch, he'd miss them. Over and over and over again. He was always available whenever this company was ready, but they continued to stand us up. They disrespected my father by lying repetitively about when someone would come (if they wound up coming). The final straw, however, was when they had the sheer gall to put the blame on my dad when their back was up against the wall with Lowes. Are you freakin kidding me? That man has bent over backwards to be here, continually available for the time it was supposed to take for you to finish the job, Chuck. There was only one week I told him not to come because I wanted you all to see what it was like to have your hands slapped. How dare you try to say your incompetence and inability to schedule your men was my father's fault. You have some talented people there. What you lack tremendously is the ability to manage your project properly. And the lies. The perpetual lies... I gave you a chance time and time again, but you continued to lie.

I don't know about his work but I had an estimate and it came in over double what the other 3…read moreestimates for the same work were!

We recently bought kitchen appliances, and have had an awesome experience. We had shopped around,…read moreand their selection and prices were the best. But their customer service is over the top. We worked with Bill G., who is knowledgable, helpful and patient. They let us buy during a sale, assisted with manufacturer rebate paperwork, and held delivery until we were ready for the appliances to be installed. When there were a couple small problems after installation, Bill helped get them repaired quickly under warranty.

Seeking a design place for several projects. Showed up for my appointment and no one could be…read morebothered to greet me or point me in the right direction. There were several associates in-house and only two other customers. The designer wasn't really interested in working with us, implied we couldn't afford the higher end cabinets, and kept mentioning specific goals that we never stated. We were never even asked a budget.

I am over-the-moon excited about my new Bosch French door refrigerator, but even more, I was…read moreextremely impressed with the expert crew from Kitchen and Bath of Chapel Hill. From the very start, my sales rep, Lee, was absolutely wonderful to work with, guiding me in my purchase and helping me all along the way during my selection process and advising me on getting the space ready for the delivery. The removal of the old refrigerator plus the delivery and installation went great. Michael, Chris -- all the guys -- were wonderful, but RON, the amazing Ron, went above and beyond in the installation process and took extra steps on his own that ended up saving me money or an extra call to a plumber. It's always nice when someone saves me time and money! Everyone was so professional and pleasant, plus -- and this is something that makes certain service industry people stand out from the crowd -- they arrived ON TIME. I am thrilled. Lee and Ron also helped me with my JennAir downdraft cooktop last fall. Expert advice, professionalism, promptness -- you cannot ask for more. I love these people! I will certainly return to Kitchen and Bath for my future appliance needs.

I worked with Lee Hunnings at Kitchen and Bath Gallery of Chapel Hill and he was wonderful! He…read morehelped me get the appliance I needed (a Bosch range top) quickly and painlessly. He kept me updated on the order and called to confirm delivery himself. I wish I had been introduced to K&B Galleries at the beginning of my remodel project, but now that I know about them, I will be using them or everything going forward!

Valentina Cordoba offers nothing Elite about her services. I…read moreended up paying $31k out of $41 for a Lowe's builder grade master bathroom and she never gave us faucets, mirrors, lights or vanities!! She only brought me Lowe's Tile even after I said I didn't want it. All the tile was heavily discounted or being discontinued. She charged us $15,250.60 for the shower and she didn't want to tile to the ceiling. The tile butted out from the crown so much so that we had to have the crown removed and replaced in the shower, which she charged us $2156 for 3 pieces of crown molding. I had to buy more tile from Lowe's later on and it was $3.50 a piece. In a meeting, she mentioned how she wouldn't work with someone who had their own tile even though she kept referring to a client and showing me photos who spent $50k on their bath. Lo and behold she let it slip how that client had their own tile. However, she loved to reference that photo. We paid her $2449.50 to supply and install a frameless shower door. The first shower was broken. She accused us of breaking it! It took total 8 weeks when it was supposed to be 4 weeks and we only got a partial bathroom. Eventually we did get a replacement shower but she refused to just refund that money from the contract and let us have it installed with my new contractor. She only offered a new shower which she ordered on Wayfair for $500. We paid her $412.30 for vanity lights. I was able to see these because she had them delivered to my house. They were $30 each from Amazon! They looked so cheap and dinky. We paid her $375 for mirrors. After seeing the lights, I refused the mirror. In good faith, I gave her back the Delta faucets over $475 with explicit warning that we would not pay for them. She gave some ridiculous reason about insurance and those faucets. At every turn her answers were no, can't be done or pay more. At one point, she told me the look I wanted for my niche was an AI generated photo and that it wasn't real! It was such a farce. We went round and round over a basic built in look I decided for the niches. She talked me out of one large niche instead of 2 citing it would look messy with my bottles. At the time, I agreed. I hate them now because I lost precious space and her worker shorted me even more space by leaving excessive tile overhang all around. To achieve this look, a carpenter needed to perform a miter cut. She referred to her guy as a 'master carpenter.' Any master carpenter should be able to perform a miter cut. Either her 'master carpenter' could not do it or she just refused. She never said why or gave the option for us to pay extra for this one. She cost me a 15 year warranty with my heated floor, which initially she only wanted to do a strip from the door to toilet. She charged me $2778.75 for that strip then told me for $400 more, I could have the entire floor. Of course we chose the whole floor. I had a previous quote from another contractor for $2k on that floor. We now have a 10 year warranty because she didn't own the megohmmeter to perform all the necessary tests required by Schluter for the floor. She also almost ruined my lifetime warranty on parts because she didn't use the specific mortar required. Thankfully, I caught it in time for them to purchase the correct mortar. She refused to give me the warranty info during the installation process which would have clarified she didn't have the meter. She waited until the end and beyond with my husband and I begging her for the warranty information. She was completely unorganized and tried to appear more important than we think she was. Her assistant LIVES in INDIA! She's so cheap she employs a woman who has to work nights to answer your emails. Even her subcontractors, electricians, refuse to work with her anymore. The electrician apologized to me one day because he was standing there during a conversation with me, Valentina and her workers, which btw, she sent her workers home then, stating they were frustrated. Her spanish only speaking workers looked confused. It was 10:30am and they'd only been there maybe an hour. The electrician apologized for Valentina on that day and told me I wasn't the only person who had issues dealing with her, that she can be aggressive and bully ppl into doing what she wants instead of the homeowner. The kicker and the reason we fired Valentina was because she measured the vanities incorrectly. She wanted to cut my door trim or better yet, she wanted her 'master carpenter' to cut the back of the vanity, which may have affected the drawers. She wanted to charge us a custom fee on top of that if they were cut, after the $10k we spent for the vanities. I learned just how inexpensive those vanities were during this process. She later charged us $1500 for a restocking fee for those vanities!! She said she would, "write off that remaining balance for us." Yelp cut me off at 5000 words

We had put off remodeling our bathroom for years anticipating a high cost and concern about coming…read moreup with the right design. Working with Elite Design and Remodeling put these concerns to rest. It was a pleasure working with Valentina as she presented her design recommendations to us and efficiently helped us choose the tile and fixtures. The cost was lower than we expected, and we are very satisfied with the quality of the workmanship. I am confident we made the right decision to go with Elite Design and Remodeling for our project!

He is so nice and has great skills I have lots more projects…read moreto give him. His pricing is excellent , on time , listens to my concepts and works them as well as inject s New great ideas I over looked.

DT Renovation did a major upgrade of my spare bathroom and I could not be more pleased with the…read moreresults. I was looking for a combination of simple, modern clean lines combined with a little drama, with a blue and grey theme. From the beginning of the project, both Dmytro and Liu gave valuable input on some of my choices to help bring the vision I had for the bathroom to life. All of the team were incredibly courteous, prompt, and hard-working with major attention to detail and a true sense of pride in their work. A special shout out to Vitaly for doing the meticulous tile work and majority of painting/plumbing. During the project, we hit some small glitches that happen with every renovation, and Dmytro and Liu worked closely with me to navigate smoothly through all aspects of the project to get the desired outcome. I love my new bathroom! On top of everything, at the end of the project, there was an unexpected plumbing problem outside of the bathroom not at all related to the project that Dmytro fixed. That level of dedication to the customer went above and beyond and was reflective of the incredible service and care that this company provides. DT renovation is the real deal, they can expertly handle all aspects of a big project, such as intricate rewiring, plumbing, painting, etc. if you want a project done right with spectacular results, I highly recommend Dmytro and his team!

We have worked with Jimmy Williams and his team to replace all of the flooring in our home twice…read moreand we were very pleased both times. They offer top quality products at reasonable prices and the installation process is very smooth and professional. They really put the customer first.

From the owner: Factory Flooring & Design serves Sanford, Raleigh, Cameron, Cary, Broadway, Pinehurst, Apex,…read moreAberdeen, Carthage. Featuring hardwood, Waterproof luxury vinyl plank & Tile, tile, stone floors. Area rugs & remodeling design services - Lee, Wake & Moore NC counties.

I hired Chris and his team to do some shower trim work after I had to replace a bathtub unit…read more They were very responsive and timely in their responses and gave me a flat reasonable quote to help prevent any pricing surprises. The quote included labor and materials. I've included before pictures and after pictures for your information. I would definitely hire from door to floor again

Very satisfied. Chris came to fix a kitchen garbage receptacle slider and got the job done.read more