Full service hardware. Associates were very happy to assist. Owner/manager appeared to only be…read moreinterested in serving local regulars.

Polite employees, good products, good prices. I recommend this store over Lowe's any day of the…read moreweek. Last time I went to Lowe's I was treated horribly but every time I go into true value, they always greet me with a friendly smile thank you!

The absolute best hardware store I've ever been in. Within seconds, someone is there to see if you…read moreneed help. That never happens in a big box store. The offerings are fantastic, and the prices are more than reasonable. I love going to this place, as it's a throwback to the neighborhood store where customers were treated like friends. Can't say enough about this place. Clothing and accessories are gorgeous, too.

This is the nicest Ace Hardware I've ever seen. Great customer service! Ace is definitely the place…read morewith the helpful hardware man.

I have shopped at multiple Lowe's all over North Carolina. Usually it's like pulling teeth to find…read morean employee that works there eager to assist and help with what you are looking for. Well I finally found one. I was looking to buy 26 bags of gravel for a job I am doing and I'll be. Walked by Garrett from lawn and garden stepped up to us and asked if we needed help. That's a first. Then he proceeded to load up a pallet of the 26 bags of rock while I went to pay at the register. He had it load and pulled around waiting for us and help loaded it on the trailer. I am currently on hold trying to get in touch with a manager to let them know what an exceptional employee they have. But been on hold for over 10 mins now. .

On 5/30/2026 I went to purchase supplies for lawn work and buy a grill. At checkout I was told I'd…read morehave to pay for grill at customer service desk separately. So I did. The employees loading the grill complained about it was hot and they were ready to go home several times, the other employee was rough and just threw the grill on the back of my truck. Neither of them were professional or friendly. The lid was dropped several times ending up with dents. No one expressed they were sorry, once loaded they both just walked away. Over the past month I spent approximately $2000.00 at Lowe's. I purchased a refrigerator and landscape blocks and then on 30th I spent approximately $500.00. I won't be going back there and will recommend to my family and friends not to purchase from there. Your employees represent your company so you would think they would be more interested and polite.

This is my Favorite Store! I got so much Help and so much…read moreKnowledge today! Brie was such a Delight! She was so Helpful and FULL of Knowledge! Annie

Ordered $300 of sealer, had to pay up front, that's ok and expected…read more Promised delivery to store for pickup on Monday and they would call. No call, went to store to check and told now delivery Thursday without as much as a sorry. This is typical these days, no store provides customer service, all automated and no people skills.

I love Hamlet Ace Hardware! They have just about EVERYTHING you could want. They are always very…read morehelpful and friendly! Give them a try and enjoy shopping at a local store. I find that their prices are lower than Lowes most of the time!! Ladies will enjoy looking around and I bet you will buy something!

From the owner: Specializing in: - Building Materials…read more- Hardware Stores

How to lose a good customer over less than a dollar! I often…read moreshop at Burney True Value Hardware as it is convenient and I have always liked to support local businesses over the chains like Home Depot and Lowes. Today, was my FINAL shopping experience at Burney. I had purchased a few screws for a project a week or so ago and didn't need them. Today, I tried to return them and buy some more items. I thought I had the receipt in the bag but I did not seem to have it with me. I asked if I could return them without the receipt. The total for the four screws was a whopping .82. I was told that they couldn't return them without the receipt as they have hundreds of SKU numbers and they wouldn't know which one I was returning. This made logical sense until I looked at my bag a little further. The gentleman that helped me pick out the screws didn't seem to write down the SKU number on my bag! How was it rung up when I purchased it? I assume by some generic key that charged me the .82, the same generic key that could have refunded my .82! Sorry Burney you lost me for good over this one, shame on your staff!

Do not buy your Stihl equipment from here. I bought a ton from there and soon as a pole saw gets a…read morecracked gear head they tried to price gauge me when it's under warranty. The tech called Stihl and sent them pictures trying to get them to deny doing the warranty. The saw had a scratch from where it sits on my trailer. The tech told Stihl I did some crazy stuff when he didn't even know. So Stihl denied it. I called Stihl and they told me they don't know why the tech called and sent them pictures trying to get it denied but they said yea clear warranty problem. I've emailed the store several times trying to speak with a manager and the won't respond. They kept my saw for two months before they called me and said we can't fix under warranty. Now I have to take saw to different shop out my area. Sorry place. Hate I spent so much money there

I continue to go to Fitch because I want to support local businesses, but every time I go, I ask…read moremyself why? The staff always act like they are very put out to help you find something. This is particularly true at the back desk, where the two women I have encountered there seemed like I was asking them a huge favor to leave their chair and help me locate something. They are surprisingly unfriendly for a local business in a small town. The cashiers are also unfriendly. They are all milling around the desk, but no one chats with you or shows any interest. I can't tell what the problem is, as it seems like a perfectly nice place to work, but everyone acts like they hate their job.

Some of the most unprofessional people I've ever met in a business. It's like pulling teeth to get…read moresome9je to call you back so I had to go up there 3 diff times and each time they would continue to put you off on another person until supposedly the person you needed wasn't in today. Very rude once I got there like I was interrupting there day bc I needed something. I d rather chop my trees with a ace and make my own lumber than to go back up there. Couldn't give negative stars so I had to give 1.

Horrible customer service service on cheaply built expensive door. I will never go back. Nor…read morewill I recommend. Aberdeen nc store.

From the owner: Builders FirstSource is a leading U.S. supplier of building materials and building products for…read morebuilders, contractors, and remodelers, providing trusted products, industry expertise, and support for new construction, remodeling, and home improvement projects. Our Aberdeen, NC lumber yard serves customers throughout Pinebluff, Pinehurst, Southern Pines, Hoffman, West End and surrounding Central Carolina Area. We provide framing lumber and other essential building products to support residential construction and remodeling projects. With reliable service, convenient pickup and delivery options, and knowledgeable local expertise, we're proud to be known as builders' first choice.

We are new to the area, needed a refrigerator pretty quick. We had come into this Sears Hometown…read morelocation to price check against other retailers, prior to buying our home. They are competitive with their pricing, with that great personal customer service. We worked with Marlon, he was great in helping us get a refrigerator as quick as possible. The delivery was on time, set up quickly, and very professional. The whole experience was great!

This is a GREAT BIG Thank You to Joe and Katherine....owners of Sears in Aberdeen NC…read more WOW what can I say about customer service! On Memorial day weekend with skeleton crew of staff, they personally came to pick up my 1st new refrigerator that wasn't quite right, and delivered and set up a new one. That is REALLY going the extra mile in Customer Service. Needless to say, that "big box store" on 15/501.....right down the road from Sears, may not get my business in the future, for appliances. PS, just letting you know, Joe went out of his way, spent a lot of time with me getting me as many $$$deals as possible when I purchased my new refrigerator, as well as a stove. So, go see Joe and staff when you need a new appliance. You will NOT be disappointed!