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    Tilt Studio - Hagerstown

    2.3 (23 reviews)
    Closed 11:00 am - 10:00 pm
    Updated 2 months ago

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    The ripoff machine

    Had an issue on 3/7, poor experience, today Chris the GM reached out , rock star customer service immediately!!

    Rigged card/token redeemer.
    Brandon L.

    Alright so here's my take. I've been coming to tilt for years now, and each time I come in, it's always a just a touch worse. This go around, I was relieved to see new games and new prizes while also preserving the original arcade games. However, this place is plagued with problems. Games will break on you, games will steal your "credits" forcing you to stand in line for 10 minutes so one of the four people on the desk can fix it for you. The biggest problem I have is the card/token redeemer. IT IS rigged to not give you what the games say they give you. The games say you'll win 50 per card, and 3000 per set of cards. It doesn't, we had to argue with the staff twice before the correct amount of tickets were awarded for both me and my mother. I do wish the prizes at the counter were a little more adult friendly. A lot is kid prizes, which is alright, I get it, but still. Overall, it's a cash grab, the huge machines that offer the good prizes will cost 1/20th of your token if you spend the $100 on the cards. And the little machines are so busted with the claw, you'd be better off going to the casino and playing the slots. Photos below are for proof that it is rigged, because it's not what the games say you'll win.

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    6 years ago

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    Danielle K.

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    2 years ago

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    Danielle K.

    Thanks for the review!

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    1 year ago

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    Danielle K.

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    2 years ago

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    Danielle K.

    Thanks for the review!

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    2 years ago

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    Danielle K.

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    2 years ago

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    Danielle K.

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    2 years ago

    can be fun, but the pricing is pretty bad. 100 pts for 20 dollars, and the games take too many points. not worth the money

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    Danielle K.

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    2 years ago

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    Danielle K.

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    4 years ago

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    Danielle K.

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    4 years ago

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    Danielle K.

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    7 years ago

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    Danielle K.

    Thank you for taking the time to write such a detailed review.

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    7 years ago

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    Danielle K.

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    2 years ago

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    6 years ago

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    Danielle K.

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    6 years ago

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    Danielle K.

    Glad you had a great time Neal and thank you for the review!

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    7 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    Ask the Community - Tilt Studio - Hagerstown

    Robbies Billiards

    Robbies Billiards

    2.0(3 reviews)
    2.9 mi
    $$

    As the old saying goes fool me once shame on you fool me twice shame on me…read more... Visited Robbies on February 4, 2023 to price out having our 7ft Olhausen re-felted. My husband and I wanted Simonis cloth only. (were already knew it was hard to get) Gary was abrupt about the fact that was what we wanted but showed us the color chart. He took our name and phone number said he would call his supplier on Monday and see what was available, and let us know. We were willing to pay a little extra for Simonis because it is a better quality and it just plays better. Monday came and went, Tuesday came and went. I called a couple times got put on hold, was told he would call me back. Nothing. I started calling and researching other companies to re-felt our table. Found one . Funny the other company was able to obtain , and have our Simonis cloth dropped shipped with in 12 hours of contact. Today February 24,2023 I get an email from their rockville store scheduler giving me a price and a color chart (we had already given Gary the colors we wanted) I called to let them know that leaving a customer hanging for that long is bad service, and we had already located someone to do the work. I was told they are trying to get their customers to not use Simonis cloth and to go with something else because they can't get it. Funny. thing our other servicer was able to This is not the first problem we have had with Robbies. Several years ago we has a warranty issue with our table (Olhausen covers most of their parts for life) We had a pocket issue. We have 6 leather pockets well one of them had a defect problem was they no longer made these pockets Robbies answer to me was they would order one pocket and replace it, even though the color was totally different they said it would fade over time. I had to contact Olhausen directly to get the issue corrected. Robbies would have been out nothing for making it right it was under warranty. I will never do business with a company that does half ass work, and can't be bothered with any sort of follow up.

    The Olhausen billiard tables are cheap knock off junk! I am extremely disappointed with this…read morebilliard table!

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    Tilt Studio - Hagerstown - arcades - Updated May 2026

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