Had an issue where I was double charged an item. A whopping $50 extra added to the bill. A lot of…read morestuff happened in the week that these items were purchased and i didn't notice it until I got home(I live out of state) I called may 7th and the items were purchased April 29th. I spoke to Ashley and she was able to get the issue resolved while we were on the phone. She was very apologetic, which I think it was my fault not to check right away, but she took care of it right away. Great customer service from Ashley.

BEWARE: You might get double charged!!! If I could rate my…read moreexperience a 0 I would. I went to Old Navy to get some business casual clothing and with the expensive prices, I only managed to get two items. I went to H&M and got 10x as many clothes for a fraction of the price with the same quality (shoutout to H&M). Besides the expensive prices, the store was okay. BUT ... once I realized Old Navy was ripping me off, I made a SAME DAY return. The original purchase (made on 8/6) came out the same day (8/6) and I expected a few days for the refund. HOWEVER, two days later (8/8) I received another charge on my account of the same amount and a refund shortly after. So, basically, my card was DOUBLE CHARGED and I only received ONE REFUND. I came back to the store to get it all figured out but of course, they couldn't find the transaction. With both withdrawals posted to my account, I asked my bank if it was on them and if so to just dispute it, and the bank assured me that the double charge came from TWO DIFFERENT REGISTERS at Old Navy! I am highly disappointed to say the least. With over an hour of my time wasted at the store and no help from customer service, finally asked my bank to dispute the charge. I will NEVER be returning to Old Navy.

Love that there's still a Penney's in the area. Great place to find sale items for sure. Located in…read morethe Greenbriar Mall, which, unfortunately, like a lot of malls, isn't very active. In the area, Check Them Out!

Located inside Greenbrier Mall across from QVC. There is a Sephora inside. The store was pretty…read moreneat and clean. The staff wasn't friendly at all though. I ordered online & went to pick my order up. You pick online orders in the Home department on the first floor. I wish there was an expedited line for pick ups, but I had to wait in a long line for my order. That was annoying. JCP isn't my favorite store, but they have lots of good deals. Look online for coupons before you order or go shopping in the Store. They wore masks and the floor was taped for social distancing. The customers didn't pay attention to that though. So, be sure to wear your masks to prevent getting their germs.

I went Kohl's to look for some earrings and jewelry. They had a good selection! I got some nice…read moresilver and gold dangly earrings. Staff is friendly. Prices were good. I came across some toy stuffies based off of book characters. I bought some for my young niece for Christmas. I'll definitely be coming back for holiday shopping. They have everything! Bathrooms are always clean, parking is ample. It's in a good location next to Sam's circle . Pretty cool store!

Kohl's runs consistent sales on merch for the whole family with the convenience of phone/online…read moreordering. This visit was an in-store pickup of such order, purchased with Kohl's cash (their tiered incentive program for dollars spent between various dates). It was the only location that had all of needed items in stock. Neckties for my sons - one black, one blue - and a long sleeve shirt for me totaled $50 but only cost me $6 after Kohl's cash and a sale coupon code. Cool thing was my Kohl's cash had actually expired the previous day BUT the fab customer service reps helped me redeem it! Received an "order pickup ready" email and text message 4 hours after placing the order. Per email, I located the red online order pickup kiosk in the men's department (there was a sign hanging from the ceiling). I showed them my ID, then they scanned the pickup barcode within the email. Employee disappeared for a few minutes, only to reappear with a bag filled with the items I ordered. Total time for online pickup: 5 minutes. Sadly, the shirt appeared small so I attempted to find a bigger size to do an exchange. It was a HOT MESS! Clothes out of place with no apparent order/organization. Some Star Wars graphic hoodies, some flannel shirts, etc. I asked the pickup employee for assistance but she just pointed to the young men's department that I had already looked through unsuccessfully. After aimlessly looking again, I asked her to call an employee over to assist me. He arrived, went to the area I looked in, but couldn't find it either. At long last, out of the corner of my eye, I spotted the long sleeve on a table, buried under a myriad of short sleeve graphic shirts. Total time for finding even swap shirt: 50 minutes. One of the ties appeared a tad different than the online pic, so I continued my in-store quest to find an exchange worthy boys neck tie. Looked around myself and struck out. After I asked an employee, he honestly replied "I don't know but I'll try to help." BEST, HONEST ANSWER!! We eventually did and the exchange at the customer service counter took no time at all with no additional money spent! All in all, a good customer forward facing company with relevant brands and enticing sales, but if you go in store, you're on your own.

Have been going to this location since 2009! Used to be a…read morelot more "edgy" and dark, but now it's gone soft.. which is fine. They usually play music videos on the big tv screen above the counter, which matches up with what's playing in the store. That's pretty cool. I have found many neat things here over the years, but most of the store is ladies' stuff. The quality of products vary, some of it is okay while the rest is cheap material sold at expensive prices. Sometimes, there will be a cool item and other times, not a thing! There's almost always a good deal going on any given day. I will say, that about 99% of the time, the staff are always very friendly and helpful. One of the few places where no matter who you are, you're most likely going to be treated with respect. (at least in my experience and observation) Overall, it's worth a look whenever I stop by the mall.

I hadn't been to Hot Topic in a long time and honestly thought I'd outgrown it or wouldn't like…read moreanything anymore but I was so wrong! I ended up loving it all over again. The store is packed with clothes, jewelry, and plushies from a wide range of franchises even some of the smaller, niche ones I didn't expect to see. It's such a fun place to shop, whether you're into anime, music, or just quirky styles. Highly recommend stopping by if you're at the mall!

Awesome crew! Ariel was very attentive and went the extra mile to help my girlfriend find her work…read moreboots! Every associate during our visit was professional and helpful.

Great selection. And there's help from the staff if you need it. prices are a little high but you…read moreget what you pay for

This was the closest Ross to our hotel so we decided to check it out before all the family…read morefestivities. The area was pretty nice and the store was organized. Looks like your typical Ross store. I did find some nice Yankee Candles, Quadratini wafer cookies, a strawberry summer dress, and a lace duster on clearance. This visit was on a Sunday and I didn't expect there to be alot of people in there but when we got to the cashier line it was pretty long, so long that they announced that if we had clothes with hangers could we please remove them off the hangers in an effort to speed up checkout. Geez. The cashier that handled us was polite, fast, and we were on our way out.

I've come to this location at various times during the day and this Ross is consistently clean and…read moreorganized. Items are easy to find and they're well stocked with many items. I'm always finding a good deal here and leaving with more things than I came for. The customer service is also decent though I felt the last time I went the cashier was a little curt. Other than that I love this location and wish it was so much closer. It's 30 minutes from where I live but it's worth the drive as in my opinion this is the best Ross in VA Beach.

Rack Room Shoes located at the Norfolk Premium Outlet Center is a terrific place to shop for new…read moreshoes. They have a great selection of the Top Name in casual wear, sports and dress shoes. The staff is always friendly and helpful with any questions that you might have about the various brands offered for sale. They offer competitive prices on all of their stock compared to what you could expect to pay at other places. The store is very clean and well organized and the staff are trained not to hover over or pressure their customers, you can just walk around and look if you want to do that. I had a great customer experience when I stopped by and I'm sure that you will as well.

The prices are good, the two cashiers who assisted me were nice, however the manager with locks and…read morea lip tattoo on her hand has the worst attitude I've ever seen in my life. I bought a pair of shoes that's on clearance and there are stickers on each box of that shoes that said 53.99 but the cashier charged me 59.99. I didn't check my receipt nor my total because it was black friday that day and I was kinda rushing to each stores due to the lines at every stores. I don't blame the cashier cuz it's black friday and people make mistakes and that's fine, so I went home, figure out the mistake, then came back to get my money back. I told the cashier about this mistake and she was nice, she paged that so-called manager, and rang another customer while waiting. A couple minutes later this manager came to the register, didn't say hi or how can she help me or whatsoever like I don't even exist, and start asking the cashier what was going on with her lazy tone. Since the cashier was still dealing with her other customer, she couldn't talk to multiple people at the same time cuz she's human? but she told her to look at the receipt. However, this ignorant manager won't give up on hustling this poor cashier and ignoring my existence, and just kept asking her what is happening, and of course with the poorest attitude. Finally the cashier finished with the other customer and tell her about the mistake, then they figure out that they put the wrong stickers on the boxes, and the cashier said that it's their mistake, and that manager repeat that to me which sounds like I put that damn sticker on it to scam them for $6. I told her all them boxes had that stickers but I can go check again, but she told me that's fine she can do it like I beg for that freaking 6 whole dollars. She also mentioned "$6" multiple times during our silence conversation. I'm a patient person as you can see I didn't even get mad because I went home then figure out that mistake then I have to drive all the way back here from VB at 9pm but this ignorant is just keep testing my bottom line. I'm surprised that the cashier is not the manager because she is definitely more suitable on that position. This "manager" has 0 management skills, -10 attitude, and -1000 respect. If you hate your job so much just quit, don't let poor customers and associates to deal with your rude ass for Crist sake.

Mark was great! He helped me find the perfect suit and tie, and he made the whole process quick and…read moreeasy. I really appreciated his knowledge and excellent customer service.

Sandra went above and beyond to accommodate a last-minute request of ours before we left for a…read morewedding weekend. The store had a great selection of items and the customer service was excellent.