I have done a major renovation in my entire apartment that includes tiling my bathrooms, kitchen and two accent walls. I have been working with Ann on choosing tiles for two accent walls. She has been a pleasure to work with. I find her to be very patient with me because I tend to change my mind a lot before making a decision. When I met with her to choose tiles, I wasn't sure about placing my order that day. Since Ann was going on vacation, I was concerned about who would help me with my tile order. Ann took all of my info and left it with another sales person so that they could place the order for me. The following week I placed the other with someone else and everything went fine. Unfortunately, my measurements were off and I had a lot of leftovers. I called Ann to express my concern about having so many leftover tiles and ask her if I could return them. It isn't their policy to return tiles but she agreed to take them back minus a 25% restocking and shipping fee. I have been extremely pleased with Tile Source and would recommend them to other people. read more