While it has a great selection the staff if horrid. Not only unhelpful they provided us with considerable misinformation so they could sell their products. Also, though the prices are great watch the quality of the material. I had numerous pieces of stone that were thin and fragile in the lower part of the box. When you look at the material you will start to notice they filled in holes in the stone with a colored resin to make is flat. Does not do well when you need a nice strong piece. read more

30 years ago I bought tile at Tile Outlet and swore I would never do business with them again. Last year a customer spec'd tile they found at their store so I had to buy through them. What an experiance! Note to customers: There are a defects in all there products, no always visible, they will not take returns even when they give you the wrong product in unopened boxes. By the way, they don't have better prices than REAL tile stores such as Century Tile or Pro Source Never again! read more

Really rude customer service woman after being ignored forever just to simply check out. The second star is only because they have a good selection of tile. read more

They have a great display showroom to get a sample of all types of tiles, very happy i went to look here before buying anywhere else.

Really happy with Tile Outlet! Marco and Mark (and the bearded/mustache guy) were all so nice and helpful! I went in like four times before buying anything, and they were great each time. They let me take a ton of samples for FREE unlike Studio 41 that made me pay per tile. Plus they had way more of a selection for what I was looking for (a light grey woodgrain tile). Overall just really nice and professional guys. My tile is being installed as we speak and I haven't heard anything from my contractors about tiles being broken or wrong, etc. Definitely go here for your tile needs! The one thing I will say is that it sometimes seems like there are a bunch of guys just standing around, but I definitely got asked if I needed help at any point when I approached the counter. I think it's because most people like just browsing and looking and you don't want to be asked 20 times if you need help in one store. So, if you need help, just ask! They're so nice. read more

If I could give them zero stars, I would. Their customer service is non-existent. I couldn't help but wonder, as I stood at their counter waiting for all of the men in the store to be waited on before my presence was even acknowledged, if they had a thing against female customers. When finally waited on, I inquired about a tile and was told in no uncertain terms that you're not allowed to go through the boxes (for my purposes, I need smooth, but natural tiles). When I inquired about an open box right in front of us, the robot, I mean, sales rep told me that it was a box of leftover tiles from an open box. So technically, I could open a box, remove some tiles that were cracked or had too many craters for my liking, etc, and replace them with those from the open box, I asked? No. You're not allowed to go through the boxes and swap out tiles. Um, ok. Even if I was going to buy several complete boxes? No. I was told that at that price point, you get what's in the box. So I asked if I could go through a box of tiles at a higher price point since it sounded as if the fact that these particular tiles were on sale were off limits to being looked at. No, I was told, again. Price has nothing to do with it. When I pointed out that I only asked because HE mentioned price, he became very defensive. Clearly, these worker-bees do not care about the needs of their customers or they would learn some customer service skills. And needless to say, I will never be returning to Tile Outlet. read more

The prices might be okay, but the customer service here is absolutely awful. Initially it took forever to get help and all of the staff was very abrupt. Also none of the staff warned me that the tile I was about to buy was non returnable even though I said I might need to bring some of it back. Later when I tried to return some of the tile the manager was incredibly dismissive and insulting, walking away from me while I was talking at least three times and treating me like I was an idiot. I'm also in customer service, so I really tried to be reasonable, but this was the worst customer service experience I've ever had! read more

This place is awful. They have a good selection I will give them that however, we bought tile and grout from them and the grout failed. It should have been a dark brown and it dried PINK! They admitted fault and sent out Custom Products to fix the problem. Guess what, it never got fixed as a matter of fact them made it worse, we now have PINK grout with a waxy film over our glass tile. Custom Products were at our house at least 7-8 times and did nothing. It was a waste of my time. I wouldn't recommend either place for anything. Everyone told us they would take care of this and finally they told us they weren't coming back. BEWARE! They sell faulty products. read more

I love Tile Outlet! I spec tile for numerous tiprojects. The selection is great and the staff is knowledgeable and accommodating. They let you take samples make it super easy to get jobs done. Cody is my go-to guy, but everybody is fantastic. read more

Excellent customer service. I started a project using the Carrara Herringbone 1x3 Stone. Because of the intricate cuts we used much more than anticipated for the job and realized we were going to be 2 boxes short. Karen was amazing when I called. Told her the situation and she went above and beyond to help me get the product I needed with the same lots. Couldn't be happier with my experience here. Great customer service. read more

Wow. Superbad service. Brought in an broken pink bathroom tile hoping to find something similar to replace it or at least get some guidance on how to locate one. Stood at the counter unacknowledged while 3 workers roamed around behind the counter doing things like cleaning the computer keyboard, taping metal poles together, etc. Finally I had to ask if there was anyone who could at least answer a question. I will summarize the interaction thusly- problem solving is not what they are there to do. Wow. And to think the replacement tile was just a temporary fix before our planned rehab of all 3 bathrooms and kitchen in 2015. Guess who won't be getting that business... read more

Doing a total master bath rehab, found many beautiful choices for tile here. Went back the next day to finalize the details, and was fortunate to have Karen assist me. She spent a lot of time with me, discussing my choices, providing options, and running the calculations for all the different tiles I needed. She roamed around the store with me to help me find a suitable floor tile for the shower that would coordinate with my other various tiles. She really was great, friendly, and helpful. Quite frankly, it's rare to find this level of service anywhere in retail stores today. She understood my design vibe, and I felt very confident in her suggestions. When you go, look for Karen, she is really good! Would definitely recommend this place, as whatever you want - it's in stock!! I ordered samples from two online places, took two weeks just to get the samples from one place, and the other one only sent 2/3 samples I paid for. Annoying. Don't waste your time with those online places, just go to the Tile Outlet, you'll find everything you need from basic to exotic and decorative pieces. read more

My problem with this store is the service. I went yesterday--a Friday afternoon. I thought I'd beat the weekend rush. I was in there for at least 20minutes. During that time there were six workers at the desk in the middle of the store, chatting away. Plus I think there may have been a couple in the back room. Not once during that period did anyone ask if I needed any help. One could say that because this is supposedly an "outlet," I shouldn't expect great service. The reality is: I noticed that many of the tiles I had looked at at Home Depot were about 33% more here. Given the lack of service, their prices should be more competitive. read more

If you want affordable tile and need to take it with you, this is a good place to check out. Way bigger selection than Home Depot and most of it is in stock at their on-site warehouse. They don't always have the super-high end stuff but many similar styles and they can always order for you. Helpful staff. read more

Our contractor recommended a place out in the burbs, but we decided try Tile Outlet before making any purchases due to its proximity to our home. We hadn't been here in years so the comments about customer service made us nervous to say the least. The parking comments are unfortunately true, but if you live in the city its nothing new and we've experienced worse. I hate driving more than bad service so in we went. It was great. The place is nothing fancy and its very old school. No state-of-the-art POS or inventory systems. If its not out on the floor, someone has to make a run to the warehouse. Everyone was very friendly and helpful and Sue was great. We selected a style that wasn't where it was supposed to be but she ran it down and got us everything we needed. They even let you store it there until your contractor is ready. We found better service, better prices, and didn't have to trek out to the burbs so very pleased with Tile Outlet. read more

stay away from this unprofessional so call "tile outlet", the guy that works there literally said "its not their job to know about the tile" & pay close attention to their tiles, alot of them are cracked or chipped. (especially the glass tiles chipped everywhere) stay away!!!!!!!!!!!!!!! read more

I was doing a simple subway tile in my kitchen and had to check out Tile Outlet. The people there were very nice and extremely helpful to this novice. They gave me several types of tile to take home and try out. I wasn't looking for super-fancy, trendy tile although I was distracted by the really beautiful selection of glass tiles on hand. Made me wonder what else I could tile in my house! It's a bare-bones warehouse but what they lack in "style" the more than make up for in "substance". read more

Wow. I had such a great experience!!! I went, easily parked in front (didn't realize there was a parking lot), put 20 min's in the meter... Was immediately approached when I walked in. The super-friendly man who helped me was soooo very helpful! I told him what I needed tile for and he showed me tile in all price ranges that would work. I planned on going in just for a scouting mission, but the prices were so great ($2 - $10+/square foot) that I left with a $50 back splash (gray glass tiles) & $50 foyer floor (white/gray ceramic tiles). Wow. Fab. And the man helping me simply went above & beyond standard customer service for me. Plus, I really loved their selection. I wasn't really expecting to like any of the tile... but I LOVED it! Tons of modern and funky tile (along with the traditional stuff)... I'll be back again and again! read more

Good selection of glass tiles. This place has good prices on natural stone (marble, granite, etc.) and a large selection, but the quality of the stone is average at best & they won't let you sift through the boxes to make sure what you're buying is consistent. Buying tile from here is a gamble because you don't know exactly what you're getting, and you can't return it. Forget about customer service- it's non-existent here. If you're working on a rental unit this place is good; if you're working on a more extensive project you're better off going elsewhere. read more

This place is terrible. It's really not worth the headache. And the prices are not that much cheaper than other places, in fact some are more expensive. My wife and I visited 2 weeks ago. It is dirty, dank, and no one will help you. There were 7-8 people behind the large counter there, most of them doing absolutely nothing. The store was not very busy. They just sat there talking and playing on cell phones while we shopped on our own. OK, we got past that. Actually found some tile we liked for a small room. Figured we'd buy that and if it went OK, we'd come back and maybe buy for the remainder of our basement renovation. 2 weeks later, we come back to pick the tile up and potentially buy more tile. There are TWO PIT BULL dogs running around the store, unleashed. The larger one came at me with a full on sprint and jumped on me, gladly just wanting to play, I think (otherwise I wouldn't be writing this review). My wife (who is afraid of dogs) was petrified. After he left and went behind the counter to play with the other one, we just wanted to go. A lady at the front desk told me to go the back to pick up my initial tile order. I drove to the back where there were others waiting for tile. But no one was there to direct or help you. Customers were just standing around confused. I walked back in the store and my tiles were sitting at the front counter on a dolly. The lady said, "oh, you can take the dolly and unload them". So that's what I did. I pulled them back and loaded them in my car in the area where there are big signs saying they help you and they appreciate tips! Really?! They lost about $1500 in business from us, and we will never set foot in this place again. I wish I had read the reviews before we ventured to this store. Save yourself time and aggravation, go to Century Tile (where we ultimately ended up). Nice people, responsive, will help you with decoration choices, color, etc. And no wild animals... read more

Third times the charm. It took 3 mistakes on Tile Outlet's part to make me never shop there again. I was told they carry a specific tile we wanted but it was out of stock. They took down my name and number and said they would pull aside the amount we needed when it came back into stock the next week. I called to see if it was in yet (we're on a timeline with a contractor) and was told that they have never carried that tile and was wrongly informed. Fine, I said I would take the next size up that was being restocked a couple of days later. I was told theywould pull aside the amount we needed, no problem. I drove there over the weekend to pick it up and was told that they haven't had that specific tile restocked in weeks and they didn't have it. I typically don't go out my way to make a complaint but I later called the manager to let him know that his employees were misinformed about their stock and promising customers things they couldn't fulfill. He told me that the staff that make the orders would be in the next day and he would speak with them about ordering the tile we need. Said the store opened at 9 AM and I would receive a call at 10 AM. Not surprising that I never received the call and called 4 times to never have my call picked up. We ended up going with Floor and Decor in Arlington Heights which provided a MUCH better customer experience and was half the price. Get it together Tile Outlet. read more

This place is great. We went in there on a specific mission and walked out with something much better and lower priced than we'd found at other local places. The selection was stellar and the prices even better. I would highly recommend this place as the first stop for backsplash and other accent tiles. They might not have what you want, but if they do, the prices will be much better than other places. I also really liked how you could take your tile away on the spot. This was great since we were on a time crunch and didn't have time wait for delivery. I have to say though, it's a very serve yourself type of place. If you have lots of questions...it's just not the place. However, we'd been to quite a few stores and were frankly relieved not to be pounced upon walking in the door. I'd say this is a must go for any renovation just in case they have what you want and you can save some money. read more

DON'T SHOP HERE!!! We had an horrendous experience with Tile Outlet Co, particularly with Derrek the manager. We have done loads of work on our house, all completed by professionals so I think I know what to expect. Our installer bought grout that was supposed to be chocolate brown and it came out white, yes white. When we called we were told to keep installing it, "it is just Chicago water", and if you wipe it with acid after the installation the color will come back. It didn't. They then offered to give us stain to repair the problem. First they ordered a color that was too light. We waited a week as 1300 sq ft of our house was waiting to be put back together. Then when the correct color came Derrek told us, "By the way, I only ordered you one bottle, I don't think you'll need two" eventhough we agreed he would order two. Needless to say we needed two and the house was torn up for another week as we waited for the bottle to come. No apology, nothing. They are unprofessional and I would never shop here again. read more